How to find out your personal gas bill by address and debt for housing and communal services

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Section 7 of the Housing Code of the Russian Federation provides information on the procedures, terms and nuances of payment for utility services (Articles 153-160). According to these norms, citizens undertake to repay bills on time and in full. Gas supply is no exception. The amount is calculated based on the availability of metering devices, the intended purpose of the territory in which gas is used, tariffs, and subsidies. In practice, it is not uncommon for gas debts to arise. Is it possible to find out information on them and how to calculate the debt for an order - the answers will be discussed in the article.

Is it possible to find out the debt for gas?

The amount of payment for utility services is regulated by Art. 157 Housing Code of the Russian Federation. If the homeowner made a mistake or intentionally paid less than the tariff or meter suggests, a debt is generated.

Attention! If you have any questions, you can chat for free with a lawyer at the bottom of the screen or call Moscow; Saint Petersburg; Free call for all of Russia.

Attention

Like information on other debts to the state, information on gas debt can be found quite simply and can be done in several ways.

Ways to obtain information about gas debts

To obtain the required information about debt for gas, it is enough to have your personal account number and/or address on hand. Depending on the information the owner prefers to use, the appropriate method is selected:

the Internet is the simplest and most immediate option when you need to get information about gas debts urgently, but it is not possible to go to specialized services for this;
service provider (RSO) or management company (MC) - these structures are informants No. 1, so within their walls you can get information about the amount of the current debt for gas, the date from which it began to form, the foam that “dripped” over the entire period ;
at the cash settlement center , by standing in line and contacting the cashier, you can obtain a complete set of data on the status of your personal account;
in a banking organization by contacting a working operator-consultant or self-service device (terminal);
in the hotline service by dialing the phone number of the management company and providing a brief information about the owner of the home.

In case of violation of Art. 155 “Paying fees for utilities” of the Housing Code of the Russian Federation, you can contact these authorities and find out everything about your own debts and ways to compensate for them.

Who can find out the gas debt?

Possession of information about the amount of debt for gas is the legal authority of the following persons:

owners of privatized housing;
main tenants of apartments under a social tenancy agreement;
tenants living in the premises on the basis of a lease agreement;
authorized representatives of the owner, acting on the basis of a notarized permission - power of attorney).

IMPORTANT
In Art. 153 states that the obligation to pay for utility services is assigned to persons who live in the apartment, although responsibility for this moment falls on the owner.

What happens for non-payment

The consumer is obliged to promptly pay for the resources used, which is provided for by the contract concluded with the supplier and the requirements of domestic legislation.

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The resulting debt can lead to the following negative consequences for the homeowner:

Penalties – penalties for late payment. The longer the period of non-payment, the higher the penalty. Within 31 days or more from the required payment date, a penalty is charged in the amount of 1/300 of the rate of the Central Bank of the Russian Federation, which is 7.75 percent per annum. If more than three months have passed from the specified date, the penalty increases to 1/130 of the rate. A penalty is charged for each day of delay, as a result of which the amount of debt may increase significantly;
Warning - before filing a lawsuit, the utility organization must warn the debtor in writing, demanding to pay the debt no later than 20 days from the date of the warning;
Going to court - Gorgaz files a claim for the need to repay the debt. In addition to the debt and accrued penalties, the debtor will have to pay legal costs;
Additional sanctions - a ban on crossing the border, confiscation of a driver's license, seizure of property to pay off a debt.

If the amount of debt is significant, unscrupulous payers may be subject to criminal prosecution.

Necessary documents and information to obtain information

The list of documents required to be provided to specialists of various services when obtaining information on gas debt depends on the chosen method of action. Traditionally, a payer who is late must provide the following documents:

a form filled out according to the proposed form (it is issued by employees of the relevant services);
a receipt indicating the personal account number and the fact of the debt;
identification card of the owner or responsible tenant;
a document confirming the ownership of the home;
power of attorney (if an authorized person is acting).

To obtain a complete set of data, you need to have the following information:

Full name of the owner;
number value of the personal account;
the actual address of the home, the owner of which was late in payment;
contact phone number.

Transfer methods

The gas distribution company Mosoblgaz offers its customers several ways to transmit readings from metering devices:

by a dedicated telephone number of your branch;
through the subscriber’s personal account;
upon a personal visit to a Mosoblgaz branch.

Let's look at all the methods in more detail so that you can choose the most convenient one for yourself.

By phone

The company has a total of six branches and each has its own phone number for sending SMS messages with meter data:

Branch name	Phone number for sending SMS
Southeast	+7
Northwest	+7
North	+7 +
East	+7
West	+7
South	+7

You need to send SMS only to your branch number, and the text must contain the following information:

previous and current reading from the control panel;
date of withdrawal;
last name, first name and patronymic of the subscriber;
address;
account number.

Reference! The service does not provide for the transfer of readings to the hotline operator.

Through the Internet

You can transmit gas meter readings via the Internet by logging into your Mosoblgaz personal account. After authorization, click on the “Send readings” icon.

The entire history of transmitted data on gas meters will appear on the page that opens. In the top line, enter the date of withdrawal, the readings to the decimal point and click on the “Add” button so that the information is processed.

Important! It is necessary to send data on metering devices between the 20th and 28th of each month. If you do not transmit data within three billing periods, then accruals will be carried out according to the standard.

In the video instructions you can familiarize yourself with the procedure for sending data through your Mosoblgaz personal account:

When visiting Mosoblgaz

At the offices of the gas distribution company Mosoblgaz you can:

enter into and terminate a service agreement;
find out your personal account;
make a payment;
convey evidence;
order project documentation and much more.

In total, the company has six branches and each of them has its own network of offices. You can find out the addresses on the organization’s official website in the “Contacts” section.

More details

Scroll down to the “Branches” section and enter the name of your locality in the empty field. A list of offices, their phone numbers and work schedule will appear.

Important! When contacting the office in person, take with you your passport and a document establishing ownership of the premises, if you have a different registration.

Step-by-step instructions for obtaining information about gas debt

The population has several options at its disposal. The first group involves personal attendance at certain branches, while the second allows you to obtain information through the World Wide Web. If you have free time and do not want to understand network technologies, you can:

visit a Gazprom branch;
go to the office of the management organization servicing the multi-apartment building;
contact any branch of a financial credit institution.

A step-by-step algorithm of actions aimed at obtaining information about gas debts looks approximately as follows.

Go to the office and speak to the employee at the checkout or to the consultant in the hall.
Provide your passport and latest documentation on payment of utility bills.
Ask the authority employee all your questions.
If necessary, request a printed document about the current status of your personal account.

For your information,
the procedure takes about 5 minutes, but due to the inconvenient work schedule and the limited number of employees for the entire population, you will most likely have to wait in line, especially if you arrive during peak working hours (after 17.00). Therefore, this method is relevant for people who do not understand the Internet and do not have access to it. Most often it is used by pensioners. However, using this method, you can obtain not only a list of the necessary information, but also detailed advice on the structure of the fee for utilities (Article 154 of the Housing Code of the Russian Federation).

By personal account

Identification of consumers is carried out by the resource supplier using an assigned individual personal account. If the owner knows the number of such an account, the debt can be found out directly from the house using the methods discussed below.

Internet

If you have free access to the Internet, information about the amount of debt can be obtained directly on the Gorgaz website. Each registered consumer receives access to a personal account, through which information about the status of payments is exchanged, information about the readings of individual metering devices is provided, and payment for consumed resources is made.

To clarify the amount of debt through the Gorgaz website, you must:

Register on the resource, indicating your personal data and personal account number, log into your personal account by entering your individual login and password.
Familiarize yourself with the data presented regarding the current state of affairs regarding payment for resources.

The site address can be found through a search program, in a service agreement, on social networks and other available sources of information.

In addition to the Gorgaz website, data on the amount of debt can be obtained via the Internet using the following means:

Web banking – similar services are provided by many banks.
Electronic wallets - these sites, in addition to electronic money, offer customers the option of paying for utilities. At the same time, you can clarify the amount of outstanding payment.
Specialized resources - this type of help is offered by numerous websites through which you can find out the amount of debt and pay for services.

Using the listed resources, the consumer can obtain the necessary information. It is enough to know the name of the supplier organization and the personal account number.

Public services

The State Services portal is another resource that allows you to obtain the necessary information. To do this, the owner must first register and log in to the site, gaining access to his personal account. Authorization verifies the user's identity and is achieved through:

applying to the post office with a civil passport or other equivalent document;
MFC;
web banking or electronic signature.

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After registering and confirming your identity, to clarify the amount of gas payment debt, you must complete the following steps:

Login to your personal page.
From the proposed tabs, select “Apartment, construction and land”.
Refer to the subsection on payment for housing and communal services.
Read the information provided on the screen and confirm receipt of the service by pressing the button.
Select the required organization from the list provided.
Enter your personal account number and receive the necessary information.

You can then pay for services remotely, via a bank card or web banking.

Terminals

Another way is to use the terminal. These devices are installed in public places and allow the consumer to obtain information about the amount of debt and pay for the services provided.

The owner must select the appropriate service, organization and indicate the personal account number. The information will be presented on the screen.

By phone

The payer can obtain the necessary information by calling the Gorgaz customer service department by phone. The number may be specified in the service agreement. You can also find it through the help desk or on the Internet.

The caller may be asked to provide additional information to verify their identity as the information is provided to the direct owner of the property. But in this case, you won’t have to waste time on a visit to Gorgaz.

Obtaining information about debt via the Internet

The lion's share of companies supplying utilities have official websites. After completing the short-term registration procedure, you can obtain information about the current state of affairs regarding payment, late payments, debt under the Civil Code, and subsidies (Article 159 of the Housing Code of the Russian Federation). The first option is to access the website of the management organization. To find out the amount of debt for gas, you need to follow the algorithm.

Go to the HOA or RSO, UK resource.
Go through the registration and authorization procedure.
Log in to your personal account.
Enter data about the number value of the personal account.
Wait for the latest information to be displayed on the screen.

Additional information
Some services are ready to provide, i.e. the registration process does not go through. But their number is small, and the information provided may be incorrect. Therefore, the official resources of management organizations deserve the greatest attention.

The second option is to act through Internet banking. To do this, you need to follow a certain algorithm of actions.

Go to the official resource of the financial and credit organization. If desired and possible, you can act through a special mobile application.
Find the housing and communal services section and the sub-item “payments, money transfers”.
Specify the recipient organization.
Fill in all the fields required by the system. This is the number value of the personal account, full name, address.
After this, you can expect materials about the accumulated debt to appear on the screen.

The disadvantage of this method is that if you want to get information about all the penalties and fines, you will not be able to do this.

The third option is to access the state portal, in other words - PUBLIC SERVICES. Perhaps this is the easiest and most relevant way to obtain information. However, the difficulty lies in the lengthy registration procedure on the resource.

You need to go to it and create a profile.
The system will require you to enter SNILS, phone number or email.
Then you need to come to the office in person and confirm your identity.
Wait for the email with the code to arrive.
Start using the services.

Having done this work once, the user can count on permanent access to the service. To check information about gas debts, you need to do the following.

Visit your personal account (you will need SNILS or mail number).
Find the tab with payment for housing and communal services (in the payments section).
Fill in the required fields and enter your and the recipient's details.
Wait to receive information about the debt.
If possible, pay it off.

Attention:
The system stores payment history, so it will provide you with 100% reliable information.

Gazprom

The peculiarity of the site is that you don’t even have to register on the site https://gazmsk.ru/consumers/readings-transmission/. Just enter your personal account, gas meter readings, address and telephone number into the form.

There is also a personal account, and it makes sense to register it if you need a history of readings and the ability to immediately pay for gas.

How to find out gas debt on a personal account?

A personal account is a document issued for a home as part of a lease or ownership agreement. It reflects the transactions carried out by the owner of the home for the use of utilities. Each subscriber has a personal account, the number of which can be found in the Service Connection Certificate. Having only a personal account in hand, you can get up-to-date information about the amount of debt for gas in the following ways:

government services portal;
accessing the mail terminal;
use of popular payment systems (electronic wallets);
personal visit to the organization.

The first method was discussed in the previous paragraph. The second (applying to the post office) is in demand and relevant. Here's what you need to do to use it:

stand in line and ask the operator a question;
a receipt is not required, knowledge of the personal account number is enough;
wait for the operator to check the necessary information.

By owning an electronic wallet, you can also find out information about your accumulated debt. For example, on YandexMoney or WebMoney the operating principle is as follows:

selecting the menu item “payment for goods”;
go to the “receipts” section;
entering data on the company’s TIN;
filling in information about the payer;
account reconciliation;
paid actions.

Personal gas account number at address

If the defaulter has not taken any action, fines will be assessed:

From the first day of delay to one month, the inspection organization does not charge fines;
Delay from a month to three – 1/300 of the refinanced rate in accordance with the Central Bank of the Russian Federation;
Delay of more than three months – 1/130 of this rate.

The penalty is not charged on the paid parts, only on the balance. In addition to fines, gas supply, just like in the case of long-term non-payment for electricity, may be limited in supply, which will be notified in advance in writing.

If the amount of debt accumulates too large, the defaulter has the right to evict the defaulter through the court, even if he is the owner of the property. Dear readers! Our articles talk about typical ways to resolve legal issues, but each case is unique.

How to find out gas debt by last name?

Knowing only the last name and not having information about the personal account number, it is problematic to find the required information on gas debt. You can use some portals (government services), as well as contact a settlement center or the office of a management organization. The first thing that employees of these structures clarify is the personal account number. If you have lost or forgotten it, you will have to take restoration measures and prove that the apartment for which you are looking for information belongs to you as an owner or lease.

Through the Internet

Online payments seem complicated only at first glance. If you pay for gas online once, there will be no problems in the future. Let's look at the most popular services.

Through the portal "State Services"

Subject to full registration, you will need to complete the following steps:

activate “Pay utility bills”;
select payment for gas and fill in the remaining columns with information about the operation parameters;
highlight the payment option: by card, from an electronic wallet or from a phone;
save and print the payment document.

More detailed step-by-step instructions are available on the State Services website itself (https://www.gosuslugi.ru/10373/1).

Using a mobile application

In this way you can pay for gas using your personal account number. You will need to enter it when filling out the details. When choosing this method, you should remember that the application should only be downloaded from official sites in order to avoid problems with scammers. The operation scheme will be the same:

enable the application;
choose payment for housing and communal services;
fill out the form;
enter meter data;
pay;
print a check.

If you save the operation template, you will not need to enter most of the data again each time in the future.

Pros and cons of methods

Conventionally, all methods can be divided into two categories - the use of the Internet (special platforms and resources) and personal appearance at the organization (whether it is a management company, Gazprom, a bank). The advantages of the first group are obvious:

minimizing travel time and waiting in line;
simplicity of operations;
expanded list of services within one resource;
a large number of methods of action.

The disadvantage of using the network is that the method is not suitable for everyone, since not every person understands these nuances. As for visiting an organization in person, this method has the following advantages:

the possibility of obtaining more detailed information about the account status than online;
Personal communication with the operator will allow you to ask more questions.

The disadvantages are obvious - you need to get to the organization and stand in line, spending a lot of time on this.

Nuances

If you have paid off all your debts, and the management company claims that the debt for gas is obvious, you need to provide a receipt for payment. Perhaps there was a failure in the system and the latest changes in the database were not displayed, so it shows that the debt has not been repaid. Or you received subsidies (Article 159 of the Housing Code of the Russian Federation), suggesting a reduction in the amount of payments for gas supply, but did not notify the management organization about this.

Then you need to bring evidence (certificates and certificates) of the fact that you belong to the category of beneficiaries. As a result, a recalculation will be made and the amount payable will change downward. In case of making excess payments, you can count on compensation in accordance with Art. 159, 160 Housing Code of the Russian Federation.

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