Sberbank has opened a service for receiving receipts for housing and communal services in digital form


What is a MosOblEIRTS personal account?

This is an individual user code that allows you to identify his data on the residential premises.

In addition, using this code you can find out:

  • some important information about the owner;
  • on the number of citizens living in the property;
  • room area.

You can also use it:

  • find out the level of livability of housing;
  • study information about communications carried out to the real estate, connected housing and communal services, and methods of payment for them.

How to find out the debt for an apartment via the Internet

Checking debts for housing and communal services via the Internet has recently become very popular; many of our fellow citizens, without even leaving their hometown, prefer not to go to housing offices, offices of management companies, or settlement centers. They have long acquired a “personal account” on the website of the company that manages their real estate and check debts under the EPD, that is, according to a single payment document, there, online. You can check this opportunity with your management company, and also find out the address of its official website on the Internet.

In principle, it is not very good to have debts, and even more so debts for utilities. The fact is that utility debt can not only ruin your credit history, but also cause you to lose your home.

Functionality of your personal account

The office of MosOblEIRTS LLC has many positive qualities.

For example, with its help the consumer can:

  • familiarize yourself with all methods of paying for utility services. Typically, consumers pay for utilities with a bank card;
  • receive complete information about previously made payments. Moreover, the system displays not only the amount, but also the date of the payment. The consumer can also receive a detailed invoice here;
  • transfer readings from electricity meters online;
  • find out about current tariff plans and changes made to them;
  • order various services available to him. For example, this could be installation of equipment, plumbing work;
  • find out the service life of electrical appliances, the date of their replacement.

Why is all this needed?

According to Kirill Dmitriev , head of the Payments and Transfers division of Sberbank, digitalization of the world around us not only makes it more convenient, but also reduces the negative impact of humans on nature. “In particular, this allows us to reduce the volume of logging,” he noted.

Kirill Dmitriev also emphasized that replacing paper receipts with virtual ones sent by email will allow utility service providers to reduce their costs. According to his calculations, they spend from 5 to 10 rubles on printing each payment card and delivering it to the consumer.

How to find out your personal account

A personal account, in essence, is a client’s subscriber number. It is with his help that he can pay for his utilities.

There are many different ways in which a user can find out his personal account.

Initially, the client can look at the personal account number in the payment receipt that he received. Typically this data is located on the front side of the document.

And if the consumer has a personal page created on the operator’s website, then checking his personal account number will not be difficult for him.

All he needs is:

  1. Enter the following address into the search bar: https://www.mosobleirts.rf/
  2. Find the “Personal Account” button and go to this section.

  3. Enter your cell phone number, email, password into the form, and press the “Login” button.

  4. Now the user opens his personal page, where the personal account number is located on the first page.

In addition, the payer can log into the Internet bank of the financial institution that he actively uses and study the payment history. And if he previously paid for utilities this way, then this payment will definitely appear in history.

And the consumer can personally visit the office and ask the operator a question.

He can also visit the settlement center and find out his personal account number. Before visiting the center, the client must take his passport with him.

Digitalization of payments

Sberbank has launched a new service to replace classic paper receipts for payment of housing and communal services with virtual analogues. As representatives of the bank told CNews, now its clients can start receiving them by email.

The option appeared in the “Electronic Account” service in “Sberbank Online” - it is available in its web version through the browser of a computer, laptop or mobile device. The bank also assured that it can also be found as part of the Sberbank Online mobile application for Google Android and Apple iOS.

How to find out the debt on a personal account

It often happens that a consumer accumulates a debt to a service provider, but he does not know about it, so he does not pay it.

How can you find out whether a consumer has a debt or not? It's simple!

On the website online

Initially, he can log into his personal account.

Need to:

  1. Go to: https://lk-mosobleirc.ru/ .
  2. Log in to your personal account by entering all the necessary data.
  3. On the first page you will see information with the amount of debt.

Via mobile application

In addition, you can find out about debt through the mobile application of the same name. But initially the consumer must download it.

Need to:

  1. Pick up the phone.
  2. Log in to your store. This could be the AppStore, Play Market.
  3. Enter the name of the desired application into the search bar, find it, and click on the “Install” button.

Remember, there is no cost for consumers to download this program onto their phone. And it downloads in just 1-2 seconds.

Now the consumer must log into the downloaded application, enter the necessary information into the form, enter his personal account, and find out the information he needs.

By phone

The consumer can also find out about the amount of debt through the contact center operator.

Need to:

  1. Pick up the phone.
  2. Dial the combination on it: 8 (496) 245-15-99 or 8 .
  3. Operators will ask the consumer to answer several questions.

And if the consumer lives near the operator’s office, then he can personally go to the office and find out all the information from the operator.

How to check rent debt online: by address and last name

Payment of utility bills is the direct responsibility of citizens in accordance with the Housing Code of the Russian Federation. But not everyone treats this issue with sufficient responsibility. Citizens' debts are growing, and at some point they will still need to be paid using a paper receipt or through online resources. In order not to wait until the receipt arrives and the penalty for non-payment increases, it is important to know how to check the rent debt online by address and last name. This will allow you to consistently monitor the situation and pay utility bills on time.

Let's consider a situation where a tenant has a meter in his apartment, he has not encountered scammers and pays utilities on time, but suddenly discovered that he has accrued a non-existent debt. The easiest way to solve the situation is to collect existing receipts, preferably for the last 3 years. To bypass the authorities, it is better to make copies of payment documents to avoid misunderstandings and “accidental” losses of evidence. With the collected papers, contact the accounting department of the management company.

Payment in your personal account using a personal account

The consumer can pay the bill in 1-2 seconds.

Need to:

  1. Go to: https://www.mosobleirts.rf/ .
  2. Find the “Personal Account” button and go to this category.
  3. Enter your phone number, email, and password into the form and click on the “Login” button.
  4. Find the amount of debt, click on the “Top up balance” button.

  5. Agree to the terms of payment and click on the “Pay” button.

  6. Enter the bank card number, expiration date, and full name of the card owner into the form.

Now the consumer must check the entered data and click on the “Pay” button. The required amount of finance will be instantly debited from his account.

Payment for hot water by meter

Service users receive receipts in the middle of each month.

Different documents are sent for cold and hot water.

Payment for hot water by meter is made according to the following scheme:

  1. On the day the money is transferred, you must record the current readings from the meter.
  2. Transfer the data either to the service provider or to the management company.
  3. Receive an invoice and pay it in any way.
  4. After a month, calculate the amount of hot water consumed to date. You need to take the current indicators from the counter and subtract the data for the previous month from them.
  5. Multiply the resulting difference by the cost of a cubic meter of hot water in your region of residence. Data can be taken from the official websites of local housing and communal services.
  6. Pay the amount, having first checked it with the data in the received receipt.

Utility tariffs change every year. This needs to be monitored periodically.

What to do if money is withdrawn but payment is not credited

Typically, funds are credited within 30 days. And if they have not been credited, then the client can start searching for his payment.

You need to go to the MosOblEIRTS website, applications, print it out, fill it out.

A receipt indicating payment has been made must be attached to the application.

The client can send the completed form to the service provider via:

  • User's personal account. First, he needs to go into it, go to the “Ask a question” section.
  • Branch of Russian Post. It must be sent to the address: 140002, Moscow Region, Lyubertsy, Oktyabrsky Ave., 1, Lermontovsky Business Center, office of MosOblEIRTS LLC.
  • Mail. The letter should be sent to: [email protected] .

How to take readings from the meter?

Most users have a device with a mechanical display. It has eight numbers. The first five of them are black, the other three are red. The black numbers indicate the cubic meters of cold or hot water consumed by the user. The three red numbers indicate the number of liters. When their value reaches 999, they are reset to zero, and 1 cubic meter is added to the indicator with black numbers. It is known that 1 m3 of water = 1000 liters.

Before paying for water using a receipt, you must correctly take readings from the device. Data is always taken only from the first five digits. The indicator of consumed liters is not taken into account.

If the meter was installed recently, then at first there is no need to make payments on it. For example, the device has an indicator of 00000116. The consumer has used only 116 liters, and payment for water is made only by cubic meters. You must wait until the meter shows at least 00001001. Then payment will have to be made for 1 m3.


If next month the device shows 00004165, then for the correct transmission of information it is necessary from 4-1 = 3. This means that the consumer has used 3 cubic meters this month. It is important to take readings from devices separately for hot and cold water.

Internet banking

It is possible to pay water charges not only using Internet banking from Sberbank. Other banking organizations also have similar services:

To pay through Alfa-Bank you need:

  1. Go through authorization.
  2. Select "Payments".
  3. Go to the “Utility Payments” category.
  4. Click “Select company”.
  5. Enter the name or TIN of the organization to which you are making payments.
  6. Enter your personal account and amount.
  7. Click the “Continue” link.
  8. Check the entered information and confirm the payment.

Via Tinkoff Internet Bank:

  1. Go to the user's account.
  2. Click the link at the top of the Payments page.
  3. Select your company from the list that appears. If it is not in the list shown, then you can find it through the search bar.
  4. By going to the organization’s page, enter your individual number and the period for which the payment is made. On the same page, select the card from which funds will be debited, and also enter the amount to be paid. Then click “Pay”.
  5. On the next page, enter the confirmation code and transfer money.

Reference! Similar actions are carried out in other online banks: VTB, Post Bank, MKB, etc.

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