You can submit your water meter readings using 7 different methods. This must be done from the 15th of the current month to the 3rd of the next. Let's list these options:
- Through the MOS.RU portal.
- Via the Internet (Government services dom.gosuslugi.ru).
- By phone.
- Using mobile applications.
- Send SMS.
- Submit meter readings to the district engineering service.
- Via smartphone.
The Moscow government services portal pgu.mos.ru has simplified the task for residents of the capital. The simplest solution is to submit your water readings to mos.ru. The mos.ru personal account has a tab that allows you to transmit water meter readings in Moscow without leaving your home. This is very convenient for pensioners, young mothers, and other people who value their time. You can send these values through your Personal Account PGU.MOS.ru or through the State Services portal.
You can also find out the timing of meter verification and view payment archives. In addition, you can enter your electricity bill online. Or pay for housing and communal services through the payer’s personal account.
How to enter data on pgu.mos.ru
1. First, log into the official website of mos.ru.
2. Then, log in to your personal account pgu.mos.ru to transfer water readings or register. Enter SNILS, phone number or email address (which you entered during registration). Also enter your password. You can log in through the State Services portal.
3. Select the appropriate service from the list, as in the picture:
4. Now enter your personal account number (written on the receipt):
And also indicate the apartment number.
Important! Water meter readings must be submitted starting from the 15th of the current month until the 3rd of the next month inclusive. If you enter meter readings in another period, this information will not be taken into account in this month. Payment for them will be transferred to the next one.
Who can apply for the service and cost
According to current legislation, any individual can send water meter data. Thus, not only the owner of the residential premises, but also the tenant or other person living in the apartment can submit testimony.
At first glance, this does not seem like a safe solution, but you need to understand that no one will be able to directly benefit from the deliberate transmission of underestimated or, conversely, overestimated readings of the water IPU of a particular apartment. In addition, there is always the opportunity to correct incorrect information, regardless of whether the error was caused by simple carelessness or malicious intent.
As for the cost of providing this service, everything is as transparent as possible. Neither the management company, nor the water supply supplier, nor anyone else has the right to charge a monetary fee for receiving water meter readings . If someone voices demands for payment for data transfer, then there is an attempt at fraud. All such facts should be reported to Moscow law enforcement agencies.
How to submit water readings through State Services: instructions for 2021
It is necessary to register a personal account on the official website of the GIS Housing and Communal Services dom.gosuslugi.ru. Enter your payer number, apartment number. You can enter your readings using your account on the portal.
The payer number can be found on receipts for water supply or, for clarification, by calling the housing and communal services department. Provide your address to receive a 10-digit code.
We enter the payer code in the first line, and the apartments in the second.
Once entered, press the Continue button.
After these steps, you will be able to transfer cold and hot water readings in your personal account pgu.mos.ru. For example:
You can enter readings several months in advance.
In the next step, the system will ask you to add a description of the apartment (since some citizens may have several apartments. They need to be somehow distinguished. It is convenient to give a description of the apartment by address, for example, on the street. Click the “Save” button.
Advice! Another way to send data: Go to the official website of the State Property Committee in the department “Coordination Center of the GU IS at https://is.mos.ru/.
How to transmit testimony by phone
If the previous two options do not suit you, then you can transfer the water meter readings by phone. Telephone number for sending water meter data in Moscow:
- Dial +7 Unified Customer Service. This is a multi-line phone, so the response will be fast. The call is free.
- Dictate to the operator:
- water meter readings;
- payer code (it is indicated in the EPD - a single payment document);
- address;
- Be sure to indicate the factory codes of the devices. They are specified in the payment agreements that were received when installing water meters. These numbers can also be found on the metering devices themselves.
They are necessary in order to quickly match the caller with meter data. The one-stop center asks you to treat this process with understanding.
Advice! Write down all the required information on a piece of paper in advance. Only then call the unified service number. You can call on weekdays from 8:00 to 20:00 without interruption. You can call this phone from the 20th to the 31st of every month (in the last ten days). During this period, each payer is required to send indicators to the State Information System.
How to send water meter data via SMS
Residents of the region also have access to other methods of transmitting readings from water meters, which include:
- call the unified customer service by phone. Testimony is taken strictly within the established deadlines and during working hours;
- using a mobile application developed by the Moscow State Services service. The scheme for transmitting readings from metering devices is similar to the scheme on a full-fledged website;
- SMS service with number 7377.
In order to transmit the readings of individual metering devices via SMS service for the first time, you must first register by sending a message in the format “water kp XXXXXXX” to the specified number, where water denotes the metering device, and kp XXXXXXX is the client code or personal account number.
To add metering devices, you need to send an SMS in the form “water add meter No. 1 (individual equipment number) meter No. 2 (equipment number) and so on.”
To view the latest recorded readings, an SMS message in the form “water info current” is sent to number 7377.
To send current readings from metering devices, SMS has the following form: “water add meter No. 1 (readings from the metering device), meter No. 2 (current readings) and so on.
If an error is made when entering current readings from water meters, you can delete the entered data by sending an SMS message “water delete meter no...”.
Data transfer via mobile applications
Take advantage of such convenient applications as State.
- First, download one of them to your smartphone.
- Register your personal account by filling out the form.
- Select the “Accommodation” button, then “Meter readings”.
- Click "Enter readings."
- Enter the meter readings for the last month.
- Save the information.
The Moscow State Services application will help you use all services directly from your mobile phone screen. You can also send water or electricity meter values while away from home. An application to perform these functions must be on your phone.
Here you can download the Moscow State Services application for free:
Note! The new service will allow you to send readings using a photo from a mobile phone.
Main rules for submitting testimony
- Meter readings for water, electricity or gas must be submitted within the time frame determined by the organization servicing your home. You can't delay it even for a day. If you are late, the payment will be calculated based on the average. Essentially, it means nothing to you. But next time, try not to be late in submitting your IPU readings so that the data can be recalculated.
- You only need to pass integer values without fractional parts.
- In order to monitor the actions of consumers, resource supply organizations periodically send their employees to compare data on metering devices. By law, they must be given access to meters.
Rules for transmitting readings via SMS
Water meter readings can be sent via SMS. To connect to this method you need:
- Contact the engineering service in your area.
- Register the EPD code by sending an SMS to number 7377 with the following text: “water kp xxxxxxxxxxx”. Instead of x you need to enter the payer code.
- The second step is to transfer the current data. Send SMS to number 7377. The type of message is as follows: “add water xx.x yy.y” Xs are the indicators of the first counter. Igreki - values of the 2nd metering device. If the apartment has 3 or 4 meters, then send the values in a similar way.
Note! Sometimes there may be a different order. The hot water meter may run first, and then the cold one. If you don’t know which one to enter first, send an SMS to the short number 7377 with the following text: “water info last”
The procedure for transmitting testimony and deadlines for receiving
The state no longer regulates the deadlines for receiving water meter readings . This is due to the adoption of Federal Laws No. 209-FZ and 261-FZ, which determine the procedure for using individual metering devices. Now the timing of sending these metering devices is determined by the contract for the provision of utility services, which is concluded between the owner of the residential premises and the supplying organization.
In any case, it is better not to delay sending meter readings and carry out this procedure closer to the end of the reporting month or at the very beginning of the month following the reporting one. For example, if you need to transfer water IPU data for January, then this must be done from January 25 to February 3. This will avoid questions regarding the calculation of water supply payments.
As already mentioned, refusal to transmit water meter readings entails calculation of water consumption based on average consumption with subsequent transfer to regulatory tariffs. Some may think these measures are too strict, but this is not the case at all. For example, if a resident of Riga does not submit testimony for the reporting month from the 25th to the 27th, then his expenses will sharply increase tenfold. The fact is that in this case, the total consumption of other apartments will be deducted from the general house consumption (provided that this information is transferred to the water supply supplier). The difference between the total consumption of an apartment building and the total readings of individual water meters will be charged to those who did not bother to transfer the data to the resource supply company. At the same time, there will be no talk of any recalculation in the future.
How to send information via smartphone or mobile phone
Install the application, log in. You need to log in with the same username and password as usual on the pgu.mos.ru portal. Now all services will be at your fingertips. To transfer water indicators:
- enter the “Entering readings” section by selecting them from the list of all services;
- if you already have a payer code, enter it in the required line;
- If you are entering data via the Internet for the first time, link the payer code to your apartment number;
- enter the indicators for hot water supply and hot water supply in the appropriate columns;
- click the "Submit" button.
Here you will also find other information about your counters:
- verification deadlines;
- technical codes of each device;
- previous data for other periods in the archives.
What values to enter
The front side of each counter is divided into two parts. Five windows and numbers on a black background or black numbers are an indicator of the cubic meters that were spent. The last three boxes, in which the numbers are written on a red background or in red, are liters that have not yet become cubic meters. There is no need to specify them.
What data to send
You will need:
- Personal 10-digit payer code, which can be found in the upper right corner of the receipt under the payment period on the Unified Payment Document (UPD). This document is sent by mail.
- Apartment no.
- Meter readings, which are measured in cubic meters.
The cost of this service is completely free.
Watch a short video on how to take the indicators:
What water meter readings need to be taken?
It is difficult to find information in official instructions about what numbers need to be read and transmitted from the water meter. The answer is short: you need whole values in cubic meters, there is no need to take fractional values. This is more clear in the photographs:
The cold water meter is marked with a blue circle.
The hot water meter is marked with a red circle.
The water meter readings taken must be submitted to the My Documents center or to the management company, depending on what bill you receive by mail.
To transmit these numbers you will also need a payer code. It can be found directly on the Unified Payment Document:
Unified payment document of Moscow, payer code highlighted
Features of submitting data for water
Please note that the fields for entering information have the following restrictions:
- Do not enter meter readings if you have new meters installed. In this case, you should contact the State Property Management Committee of the organization managing your home to submit primary data from water meters.
- If you have not entered data within one quarter, then it is prohibited to enter it through the Moscow State Services Portal.
- Contact the district State Public Institution of the IP/MFC to make changes.
- You can skip shipping for up to 60 days, which will be taken into account in the next billing period.
- If you are late in entering your testimony, sent it earlier than the 15th day or later than the third day of the next month inclusive, then they will not be taken into account this month, but will be transferred to the next billing period.
- Do not enter information less than the verification digits. You can view these test readings next to the question mark, which is located opposite the name of the meter.
- It is allowed to enter values consisting only of numbers, periods, and commas. You can enter up to seven digits of integer values and three decimal places or periods.
- The data you enter cannot exceed several times the consumption norms.
Remember! If the figures on the right side of the accounting exceed the volume of 500 liters, then these data are rounded to 1 cubic meter.
Contacting a payment acceptance point
A standard option for transmitting readings from individual metering devices at the time of payment for the previous billing period.
Information must be entered on a separate form “Bills for residential premises, utilities and other services.” The table is divided into four columns: IPU, counter number, latest data, current values. All numbers must be entered accurately and without corrections. For accounting purposes, an integer is accepted, zeros on the left and decimal places on the right are not indicated.
Residents of communal apartments, which simultaneously have privatized and municipal premises, must enter testimony separately: the owners enter the IPU information on their own behalf, and the tenants of municipal housing - as tenants.
The website Kvartplata.info is the official resource of the State Unitary Enterprise All-Russian Central Communal Enterprise “Housing Economy”. The organization specializes in interaction and settlements with enterprises in the housing and communal services sector. Over the course of three decades of work in the segment, the company has been developing, implementing and improving new, effective schemes for dealing with various situations in the context of constantly changing legislative norms in the housing and communal services sector:
- Development of the necessary software.
- Optimization of payment collection processes from the population.
- Generation of invoices with subsequent printing.
- Solving problems directly related to paying for utilities.
Nuances of introducing meter readings for regions
For example, in the Moscow region there is a rule:
1. If you were absent and did not have time to enter the figures for the previous period, then the average value for the last six months is calculated. If the metering devices have wound up more or less than this average value, then the difference will be taken into account in the next month. Can't do the math yourself? Then contact the nearest public services center of the State Property Management Committee in your area of residence. They will help you recalculate for the period in which misunderstandings arose.
Important! The data entered this month will be reflected in the Unified Payment Document (UPD). They will be accepted for payment next time. Thus, you can pay for the resources actually used.
2. If you want to understand whether the information you sent has been lost, call the GKU/IS government services center in your area. Or go to the page where you entered the payer code and apartment number. Click the "Continue" button, go to Step No. 2. There is a table with the data numbers entered previously.
The portal pgu.mos.ru displays information about data for the previous quarter, for the current period and the next two months.
Submit water meter readings in St. Petersburg
23.08.2018
Water / Cold and hot water meters
There are several ways to transmit water meter readings in St. Petersburg:
- when paying for utilities at payment acceptance points
- by phone
- via the Internet, on the website “Rent-Info”, which is supported by the State Unitary Enterprise All-Russian Central Communal Enterprise “Housing Economy”.
Submit meter readings in St. Petersburg when paying for utilities at a payment acceptance point
Hot and cold water meter readings can be transferred when paying a receipt for housing and communal services.
Or, in official language, using the payment document “Bill for residential premises, utilities and other services.”
To do this, you need to indicate the meter readings in special fields on the back of the payment document that came to you.
An example of the reverse side of a payment document with fields for entering readings from individual (apartment) metering devices.
State Unitary Enterprise VTsKP "Housing Economy" names the following rules for transmitting water meter readings when paying a receipt for housing and communal services:
1. The meter readings of the actual consumption of cold and hot water at the time of filling out the reverse side of the “Invoice-Notification” (hereinafter referred to as the current readings) are recorded in the dedicated fields and only for those services and meter numbers that are explicitly indicated (printed).
Only current meter readings are entered into the form, regardless of which month you pay the receipt for. Indications are taken for the month in which you make the payment. Meter readings for the previous period, as well as the volume of actual consumption (cubic meter) for the past period do not need to be indicated (they are indicated in the “Last reading” column).
2. Current readings (whole number of m³ without fractional parts) must be indicated in neat handwriting, in whole numbers, without zeros on the left.
3. If there are more than 5 significant digits (digits to the left, before the decimal point in the meter readings), then the last 5 digits before the decimal point are recorded. The numbers indicated after the decimal point do not need to be entered.
Meter readings are entered by the cashier of the payment acceptance point at the time of payment of the payment document.
At the bottom of the check-order, the readings of the metering devices must be entered, opposite the meter number that you submitted at the time of payment. If there are no indications, then you must contact the employee of the payment acceptance point for clarification.
Check the receipt issued at the time of payment!
Send water meter readings in St. Petersburg by phone
Those residents of St. Petersburg who receive a “pink receipt” can provide water meter readings by calling 325-05-43 . Readings for the current month are accepted from the 1st to the 25th of each month.
TsKP "Housing" gives the following instructions for using this method of transmitting water meter readings:
— Dial phone number 325-05-43 (works 24 hours a day)
— We switch your phone to tone mode - on most telephones this can be done by pressing the “*” button, or by switching the lever (button) on the side panel of the phone. Mobile phones operate in tone mode.
— Press button “1”
— We listen to the answering machine message: “The system takes readings for ……….. month. Enter 9 digits of your personal account number” (the personal account number is indicated on the front side of the invoice receipt next to the barcode).
— We wait for the sound signal, after which we use the phone buttons to dial 9 digits of the personal account.
— We listen to the answering machine message: “cold water, hot water, gas meters are registered on your personal account. To enter cold water readings, press “1”, to enter hot water readings, press “2”, to enter gas readings, press “3”.
— Press “1” or “2” or “3”, depending on what service you want to enter readings for.
— We listen to the answering machine message: “Enter the current readings for the meter with the serial number….№№№…… Attention! The numbers after the decimal point do not need to be entered. When you finish typing, press pound.” (We only listen to the meter number!)
— Enter the meter readings, then press "#"
— We listen to the answering machine message, where the numbers that you entered are spoken. Press "#" a second time.
— We perform similar manipulations for each counter.
— To end the system, press “4” or hang up.
Submit water meter readings in St. Petersburg via the Internet
Residents of St. Petersburg can submit water meter readings through the “Rent-Info” website, which is maintained by the State Unitary Enterprise All-Russian Central Communal Enterprise “Housing Economy”.
In order to submit testimony, you must register on the website using the “Personal Account” service. The login page looks like this:
Link to the service - https://lk.kvartplata.info/LK/Home/Login.
Answers to pressing questions regarding the transmission of water meter readings in St. Petersburg
City residents, when transmitting water meter readings through the website of the All-Russian Central Communal Enterprise “Housing Economy”, often encounter some difficulties. The settlement center specialists analyzed the most frequently asked questions and published answers to them. We present them below.
Question: What to do if the hot water meter has disappeared in your Personal Account. Last month I entered the readings without problems. The counter is working properly.
Answer: Most likely, the hot water supply meter is closed after the verification period has expired. The verification period is indicated in the report drawn up when the metering device was sealed. In this situation, it is necessary to contact the management organization and have the metering device verified or replaced.
Question: Where on the website can I enter meter readings? Previously, did you use an online service for entering readings and authorization was carried out using your personal account number and password?
Answer: To enter meter readings, you must use your Personal Account: https://lk.kvartplata.info/LK/Home/Login
To log into your Personal Account, you can use the email that you specified when registering in the online service for entering meter readings. You can use the old password, or restore the password through your Personal Account https://lk.kvartplata.info/LK/Home/ResetPassword. If you do not remember the email that you specified when registering in the online service for entering meter readings, you can re-register in your Personal Account using your current (new) email.
Question: Who can use the Internet service “Personal Account” and enter readings by phone. 325-05-43?
Answer: The Internet service Personal Account is intended for recipients of “pink” and “white” bills from the State Unitary Enterprise All-Russian Central Communal Enterprise “Housing Economy” (without the possibility of paying “white” bills). Phone 325-05-43 can only be used by recipients of “pink bills”.
Question: When trying to fill in new readings, the service refuses entry, citing too large readings.
Answer: The limitation when entering readings via the Internet service and telephone is calculated at the rate of 100 m³ (1000 kW) for each month in which readings were not provided. If your readings exceed the established limit, then you can submit the readings to the accounting department of your management company.
What happens if you do not submit water meter readings on time?
According to current legislation, if you have not provided water meter readings, then you must be charged for this utility service based on average monthly consumption (calculated based on data for the last six months).
This procedure can be in effect for up to three months. Then the consumer who does not provide water meter readings is transferred to payment according to the standard.
These standards are spelled out in clauses 59 and clause 60 of the “Rules for the provision of utility services to owners and users of premises in apartment buildings”, approved by Decree of the Government of the Russian Federation dated 05/06/2011 N 354.
Why must water meter readings be transmitted within a strictly limited period of time?
This is one of the frequently asked questions - why does the testimony need to be transmitted exactly, say, from the 20th to the 25th?
The current legislation does not contain a strict norm requiring the transfer of meter readings within a specific period. The “Rules for the Provision of Utility Services” only states that the timing of the transfer of meter readings must be determined in the service agreement.
In practice, utility companies introduce these requirements, since the collection of readings from apartment meters must be synchronized with the transmission of data through a common house meter.
Here you need to understand the logic of calculating water charges: residents are issued bills for both apartment consumption and general household consumption. The common house meter in this case is the difference between the sum of the readings of all individual meters and the readings of the common house meter.
If apartment meter readings are not collected all and not at the same time, then the volume of water that is included in general household expenses increases. And then they are “spread out” over all apartments, in proportion to their area.
It turns out that if the meter readings are not taken at the same time, then it seems that it is impossible to correctly calculate the consumption for each of their apartments. This is the logic of the utility companies.
Another thing is that the channels for transmitting meter readings, primarily websites and telephone lines, cannot cope with the sharply increasing load on the last day of collecting meter readings. Almost everyone has encountered this problem, one way or another.
What happens if the water meter readings are transmitted incorrectly?
Different cities and organizations have different rules on this matter. But the general approach is that incorrect readings can be corrected.
Nothing “terrible” will happen if you see that the incorrectly transmitted readings are already reflected in the receipt. If the error is insignificant and falls within the volume of your monthly consumption, then the easiest way is to pay the amount calculated based on these incorrect readings. And next time, pass on the correct ones. It turns out that you just paid a little in advance.
But if the erroneously transmitted readings greatly exceed your monthly consumption (say, by an order of magnitude), then you need to contact the organization that charges for water. Ask them to recalculate. They are obliged to do this.
How to submit information and remove incorrect information
It often happens that erroneous meter readings are entered. Many people ask whether they can be removed.
Yes, you can. Here's how to do it:
- Go to the page with the “Meter readings” table.
- Click on the "X" next to the incorrect value.
Note!
- You can delete previously entered numbers only until the 20th day of the month corresponding to the error. Or within 24 hours after entering incorrect data after the 20th. If you missed these deadlines and did not have time to correct the erroneous data, then contact the Public Services Center in your area.
- It happens that the user entered data for subsequent periods. You can delete them sequentially. First delete the most distant periods, then delete data for the current period.
Questions and answers: notifications when entering testimony
1. What to do if the system displays the information: “Payer code not found.”
It is possible that the Personal Account was closed for some reason. When such a notification appears, you must call the district State Services Center.
2. The system does not accept the entered numbers. When you try to enter meter readings, the following message appears: “Attention! It is impossible to enter a statement, since no one has entered information for three or more months.” Make sure you entered information for the previous quarter. If this is not the case, the data was not entered, please contact the regional State Services Center.
3. When I try to enter data, I receive a notification: “Attention! The entered reading is less than the previous one” or “less than the verification value”.
Try the following:
- Check the water meter readings carefully. The system allows you to transmit them up to the fifth decimal place;
- You may have recently verified your metering devices;
- the value of the entered indicators cannot be less than those that were during verification;
- If you have any questions, please contact the regional center of public services of the State Property Management Committee.
4. How can I find out the date of the next meter verification?
- Go to the record information page.
- Find the device code.
- Next to it, click the "i" symbol
- The next verification date will appear on the screen.
For any questions, please contact the regional offices of the Public Service Centers. You can call the unified help desk “My Documents”: +7. Experienced specialists will explain to you all the situations that are possible when submitting water meter data.
Look for addresses, phone numbers, and opening hours of District Public Services Centers using the search on the map.
For residents of the Moscow region, the procedure for transmitting data for water has changed. Watch the video for details:
