Job description of a specialist in the field of housing and communal services: for working with the population and the subscriber department, for disclosing information and the responsibilities of the administration, as well as the standard of the chief for GIS housing and communal services

Job description Specialist of the Subscription Department of Housing and Utilities

Organizational structure of a management company in the housing and communal services sector The structure of a housing and communal services management company, the diagram and the presence of certain divisions and positions in it depends on the size of the company itself and the number of houses that are under its management. It is worth considering a generalized model of the organizational structure, which can change and be adjusted depending on the specific situation. Management is assigned to the director of the management company, but this position may have another name (for example, manager of the management company).

Organizational structure of a management company in the housing and communal services sector
Technical control
Financial support
Legal activity
Record keeping in the management company
Public relations department of the management company

Job description for accountant of the subscriber department of housing and communal services

According to his job description, he also has the opportunity to participate in the development of orders and instructions. The site manager is responsible for failure to fulfill duties, causing material damage to the management company and for violations of the legislation of the Russian Federation committed in the course of work.

According to the job description of a management company electrician, his rights include receiving information from the HOA board regarding the condition of electrical networks. He also has the right to compensation for expenses spent on performing work duties. An employee in this position is responsible for failure to fulfill his duties and for offenses caused as a result of work activities.

State Housing Supervision Inspectorate and its powers

But sometimes the residents of the house do not accept the decision of the housing inspection. For example, if the prescribed measures to eliminate the existing problem do not correspond to its real scale, then residents have the right to challenge this decision to appeal the order of the housing inspection by contacting local authorities, the chief state housing inspector or the court. According to Art. 30.3. Code of Administrative Offenses of the Russian Federation, the period for appealing the order of the Civil Housing Inspectorate is 10 days from the date of issuance.

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All enterprises related to housing and communal services are subordinate to the GZHI. Management companies (MCs), which take responsibility for the functioning of the communal property of apartment buildings (MKD), must coordinate their actions with the housing inspection, as well as provide opportunities for supervision and control over their actions to provide MKD owners with housing and communal resources and services. In case of disputes and disagreements, as well as unsatisfactory quality of services provided, causing friction between the management company and residents. The latter have the right to contact the housing inspectorate to resolve disputes and solve problems legally. Since the powers of the housing inspection include checking the quality of housing and communal services, issuing orders and imposing sanctions in case of gross violations of obligations on the part of the management company, contacting the Housing Housing Inspectorate is usually a quick and effective way to solve problems.

Job description Specialist of the Subscription Department of Housing and Utilities

An employee of the subscriber department must solve the tasks assigned to him by the head of the department; do office work.
In addition, the specialist’s responsibilities may include preparing and conducting presentations. This vacant position is filled by persons who have received secondary specialized education.
Job description of a specialist in GIS housing and communal services An employee is engaged in filling out the website of the management company.

Also, the rights of the head of the subscriber unit include increasing his classification at the expense of the organization. This position is responsible for failure to fulfill their official duties, for causing damage to the employer, as well as for violation of the legislation of the Russian Federation when performing work activities. Download the job description for the head of the subscriber department. Head of the section. The responsibilities of the head of the section include:

Job description of a specialist in the subscriber department of housing and communal services

legislative acts, regulatory documents defining the production, economic, financial and economic activities of the organization;
orders and instructions from the management of the enterprise;
methodological materials regulating the activities of the organization;
Charter of the enterprise;
regulatory legal acts of the Russian Federation;
internal labor regulations, other regulations of the organization;
this job description.

5. Establishes the correct balance between economic and administrative management methods in addressing issues of increasing production efficiency, stimulating the material interest and responsibility of employees.

Occupational Safety and Health

II. Job responsibilities. The head of the subscriber department performs the following duties: 2.1. Manages the work on concluding contracts with subscribers. 2.2. Organizes settlement and cash services. 2.3. Ensures the collection of payments and settlements with subscribers for housing and communal services provided on the basis of current norms and regulations, contracts and established schedules. 2.4. Supervises the accuracy of subscribers taking measurement readings and providing them with information about the volume of services received. 2.5. Determines the amount of payments for housing and communal services, taking into account the right to benefits and provided subsidies for housing and utilities. 2.6. Adjusts initial prices and tariffs for housing and communal services. 2.7. Organizes: — accounting of adjustments in prepared payment receipts; — delivery of payment documents to the addressee and control over its issuance; — preparation of repeated and other payment orders. 2.8. Organizes the recalculation of payments for housing and communal services: - when changing tariffs for housing and communal services; — in case of temporary absence of the consumer at the place of residence; — when indicators of the quality of housing and communal services deviate from the standard level; — upon the introduction of additional benefits or their cancellation; - when changing the size of subsidies. 2.9. Analyzes information about the receipt of funds to the personal accounts of payers. 2.10. Considers complaints and applications from citizens on issues related to charging for housing and communal services. 2.11. Organizes the identification of consumers who have arrears in payments for housing and communal services, and charges penalties in the amount established by the contract if consumers violate the deadlines for making payments for housing and communal services. 2.12. Makes forecasts of the solvency of the population. 2.13. Prepares materials for the contractual legal department for submission to the court, for collection from defaulters for housing and utilities.

III. Rights. The head of the subscriber department has the right: 3.1. Participate in the discussion of draft decisions of the head of the organization. 3.2. Dispose of the property and funds entrusted to him in compliance with the requirements determined by legislative and regulatory legal acts and the Charter of the organization. 3.3. To get acquainted with the draft decisions of the management of the enterprise relating to its activities, to demand from the management of the enterprise to provide assistance in the performance of their official duties and rights. 3.4. Submit proposals for the management's consideration to improve the organization's activities on relevant issues, as well as on the hiring, transfer and dismissal of employees, on encouraging distinguished employees and on applying disciplinary sanctions to employees who violate labor discipline. 3.5. Sign and endorse documents within your competence. 3.6. Interact with the heads of structural divisions of the enterprise, obtain information and documents necessary to perform their job duties. 3.7. Initiate and conduct meetings on organizational, financial and economic issues. 3.8. Require the head of the organization to provide assistance in the performance of his official duties and rights.

Employee rights

The controller of the subscriber department (water supply) has the right:

3.1. Request and receive the necessary information and documents related to the issues of its activities.

3.2. Make proposals to the immediate supervisor to improve work related to the responsibilities provided for in this job description.

3.3. Require management to provide assistance in the performance of their professional duties and rights.

3.4. For all social guarantees provided for by law.

3.5. To other rights provided for by labor legislation.

Forms: Job description for the head of the subscriber department

3.3. Within your competence, inform your immediate supervisor about all shortcomings in the activities of the organization (structural unit, individual employees) identified in the performance of their official duties, and make proposals for their elimination.

Note. The job description for the head of the subscriber department was developed on the basis of the Unified Qualification Directory of Employee Positions, Section 8 “Housing and Communal Services and Consumer Services”, Issue 23 “Positions of Employees Employed in Housing and Communal Services”, Section “Water Supply and Sewage Services” (approved by the resolution Ministry of Labor of the Republic of Belarus dated May 26, 2021 No. 84), and is designed in accordance with the requirements of the State Standard of the Republic of Belarus 6.38-2021 “Unified documentation systems. System of organizational and administrative documentation. Requirements for the preparation of documents" (approved by the resolution of the Committee on Standardization, Metrology and Certification under the Council of Ministers of the Republic of Belarus dated December 21, 2021 No. 69, included in the Unified System of Organizational and Administrative Documentation (USORD), approved by the order of the Department of Archives and Records Management of the Ministry of Justice of the Republic of Belarus dated May 14. 2021 No. 25).

General provisions

The level of cooperation with clients and the direction of services depend on what the company does.

The manager must have knowledge of the basic subjects:

marketing;
administration;
legislative norms;
interpersonal psychology;
business etiquette;
ways of communication;
awareness of the products sold by the enterprise, its functionality;
working conditions in the company, shift schedule, established requirements for duties and employees;
conducting presentations and various events to increase successful productivity;
draw up, prepare agreements, documentation, business plans.

A specialist operating in a partner community must:

quickly assess the situation and resolve the problem;
conduct telephone conversations politely;
be tactful and resistant to stressful situations;
be able to cooperate according to company rules;
learn innovations.

Managers at all levels are characterized by external attractiveness, charm, and neatness; they act in accordance with the interests of the employer's company.

Job description of a senior specialist in the subscriber department of housing and communal services

Master of Housing and Communal Services A specialist in housing and communal services must know SNIPs and technical documentation, have information about established standards for energy consumption. Skills in the field of engineering infrastructure of housing and communal services, as well as in the field of energy are important.

Organizational structure of a management company in the housing and communal services sector
Technical control
Financial support
Legal activity
Record keeping in the management company
Public relations department of the management company

Housing and communal services management company: staff structure, composition of positions and scheme

To simplify office work at an enterprise, you need to take care in advance of preparing templates for these documents. For example, make ready-made forms, statements and acts that, if necessary, can be easily printed and quickly filled out. This will greatly facilitate work with residents and streamline the process of maintaining internal documentation.

development, preparation and legal registration of contracts in various areas of activity (supply of housing and communal services, rent), checking them for compliance with current legislation;
conducting claims and lawsuits, representation in courts and official government bodies;
consideration and preparation of responses to residents' complaints;
development and verification of internal documentation of the management company for compliance with current legislation;
Providing consulting assistance (both to residents and company employees).

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Job Description of the Employee of the Subscriber Housing and Utilities Department

The disk contains 50 samples of job descriptions and 143 samples of work instructions for employees employed in For managers, O&P specialists and personnel in the housing and communal services sector. From change and additional according to condition on. Sample work instructions (official). Head of the subscriber department.

1. General provisions 1.1. The head of the subscriber department belongs to the category of managers. 1.2. The head of the subscriber department is appointed to the position and dismissed from it by order of the head of the organization on the proposal of the deputy head of the organization (other official). 1.3. A person with a higher technical or engineering-economic education and work experience in the specialty of at least 3 years is appointed to the position of head of the subscriber department. 1.4. In his activities, the head of the subscriber department is guided by: - regulatory legal acts, other guidelines and methodological materials on the organization of operational management; — Charter of the organization; - orders, instructions from the head of the organization; - this job description. 1.5. The head of the subscriber department must know: - regulatory legal acts on housing policy issues, other guidelines and methodological documents on the organization of operational management; — means of mechanizing operational accounting; — water measuring equipment; — technical characteristics of devices, rules of their operation; — organization of accounting of settlements with subscribers; — the possibility of using computer technology for accounting; — organization of metrological support; — basics of economics, organization of labor and management; — rules for formalizing contractual relations; — basics of labor legislation of the Republic of Belarus; — rules and regulations of labor protection and fire safety. 1.6. In the event of the temporary absence of the head of the subscriber department, his duties are performed by a person appointed by order of the head of the organization, who is responsible for their proper execution. 2. Job responsibilities The head of the subscriber department performs the following duties: 2.1. Manages the work on settlements with subscribers for the supply of drinking water and sewerage services. 2.2. Provides collection of funds for water and sewerage services. 2.3. Organizes the work of controllers. 2.4. Monitors the correct application by controllers of current tariffs, water consumption standards, established codes, and the accuracy of their settlements with subscribers. 2.5. Provides replacement of water meters and performance of work related to the examination of subscribers. 2.6. Monitors the timely and correct preparation of linear accounting books and accounts. 2.7. Considers complaints and statements from subscribers. 2.8. Organizes accounting of work submitted by inspectors, operational accounting of water sold. 2.9. Checks and endorses timesheets and account registers. 2.10. Supervises the preparation of inventories. 2.11. Ensures compliance with established rules for maintaining linear accounting books. 2.12. Organizes work on rationalization and invention. 2.13. Prepares requests for materials, equipment, personal protective equipment. 2.14. Monitors compliance with the rules of technical operation of equipment and devices, labor safety rules. 3. Rights The head of the subscriber department has the right: 3.1. Get acquainted with the draft decisions of the organization’s management regarding the activities of the subscriber department. 3.2. Submit proposals to improve the work of the customer service department for consideration by the organization's management. 3.3. Within your competence, inform your immediate supervisor about all shortcomings in the activities of the organization (structural unit, individual employees) identified in the performance of their official duties, and make proposals for their elimination. 3.4. Sign and endorse documents within your competence. 3.5. Submit for consideration by the head of the organization proposals on the appointment, relocation, dismissal of employees of the subscriber department, proposals for their encouragement or the imposition of penalties on them. 3.6. Require the management of the organization to provide assistance in the performance of their official duties and rights. 3.7. Represent the interests of the organization in relations with other structural divisions and third-party organizations on issues within its competence. 4. Relationships (connections by position) 4.1. The head of the subscriber department is directly subordinate to the deputy head of the organization (other official). 4.2. The head of the subscriber department interacts with the heads of all structural divisions of the organization on issues within his competence. 5. Performance evaluation and responsibility 5.1. The results of the work of the head of the subscriber department are assessed by the deputy head of the organization (other official). 5.2. The head of the subscriber department is responsible for: - failure to perform (improper performance) of his official duties; — non-compliance with internal labor regulations, rules and regulations of labor protection and fire safety; — incorrect use and incomplete use of the granted rights; — poor performance of duties by employees subordinate to him; — low performance and labor discipline of employees subordinate to him; — causing material damage to the organization — in accordance with current legislation. Note. The job description for the head of the subscriber department was developed on the basis of the Unified Qualification Directory of Employee Positions, Section 8 “Housing and Communal Services and Consumer Services”, Issue 23 “Positions of Employees Employed in Housing and Communal Services”, Section “Water Supply and Sewage Services” (approved by the resolution Ministry of Labor of the Republic of Belarus dated May 26, 2021 No. 84), and is designed in accordance with the requirements of the State Standard of the Republic of Belarus 6.38-2021 “Unified documentation systems. System of organizational and administrative documentation. Requirements for the preparation of documents" (approved by the resolution of the Committee on Standardization, Metrology and Certification under the Council of Ministers of the Republic of Belarus dated December 21, 2021 No. 69, included in the Unified System of Organizational and Administrative Documentation (USORD), approved by the order of the Department of Archives and Records Management of the Ministry of Justice of the Republic of Belarus dated May 14. 2021 No. 25). 09/30/2021 Alla Maslina, economist

Organization and management of the customer department

In our reviews of current business information, we periodically touch on issues and problems that telecom operators face in terms of the need to increase the efficiency of the subscriber department. We gave examples of the existing situation of specific providers, told and discussed what needs to be done.

At the same time, as part of the implementation of numerous projects for providers to attract, retain subscribers and achieve planned results, we have always been faced with the need to adjust the business processes of the subscriber department and contact center, the implementation of which was carried out individually for each specific situation.

At one time, the telecommunications market dictated its terms and, as a result, the most popular among telecom operators was when, with a sufficient amount of incoming traffic through advertising and word of mouth, it was only necessary to increase sales of basic and additional services. Since then the market has changed significantly. In conditions when the subscriber base is in equilibrium (outflow is equal to inflow), when it is necessary to increase the company’s income level, the subscriber department with more expanded functionality comes to the fore as an important link in communication with the subscriber.

Having accumulated feedback from our clients and analyzed the common goals and objectives that providers set for themselves, we have made changes and additions to services to increase the efficiency of the subscriber department.

We present to your attention an updated and new product for self-implementation - a set of methodological documentation “Independent improvement of the competence of customer service department employees.”

Main functions of the customer department:

Work with the incoming flow of requests from potential subscribers.

Based on our practice in implementing projects to improve the efficiency of the subscriber department, it can be noted that quite often employees of the subscriber department or call center, when processing the incoming flow of potential subscribers, limit themselves to consultation about services and proposed tariff plans. It has been statistically proven that with this approach, out of 100% of subscribers who make requests for connection, only 70% ultimately submit a connection request. At the same time, the lack of dialogue with a potential subscriber in order to identify his needs for the service and offer him an optimal tariff can lead to the loss of a subscriber in the next 2 - 6 months. Let's give just one example. When asked about the possibility of connecting, the subscriber is immediately offered the cheapest tariff. Without identifying the basic needs of the subscriber for the service, the company receives a client who will not be satisfied with the speed on this tariff and, blaming the company “for all its sins,” will begin to look for another provider. Therefore, there is a great need to work in this direction, increasing the level of competence of employees in terms of technology for working with subscribers, working with their objections and internal barriers. It is very important to build processes for generating lists of potential clients from among those who did not leave a request for connection during the initial contact in order to organize further work with them.

Preventing the outflow of existing subscribers.

Many operators are asking questions about how to effectively deal with the existing outflow of subscribers, but only a small part of them purposefully work towards the very emergence of an abnormal outflow of subscribers. In practice, subscribers who have just connected to the company’s services are at increased risk of churn within 12 months. In other words, these subscribers tend to make up the majority of a company's monthly churn. Hence the need to work in the direction of supporting such groups of subscribers, managing their level of loyalty to the company.

Accounts receivable management work.

For operators practicing an advance system of charging subscription fees, work in this direction is less relevant. But there is a huge layer of companies for which the presence of accounts receivable is a “sore subject.” These are operators that have a credit system for writing off funds from subscribers, companies that provide, among other things, cable television services or, under the influence of market conditions, provide additional equipment for rent (in installments) to subscribers - Wi-Fi routers, digital set-top boxes, CAM modules. What to do if a client stops paying for the company’s services? The answer is simple: you need a clear receivables management process, business processes, speech modules and tools for the relevant employees to return, at a minimum, money or equipment and, at a maximum, a subscriber disconnected for debt.

Increase in financial flow with the existing subscriber base.

In order to increase financial flow, many operators make the same mistake - they develop more and more new tariff plans for potential subscribers based on competitive conditions, immediately responding to incentive offers from competitors. At the same time, they do not work at all with existing subscribers who use old (archived) tariff plans. But working with existing subscribers to increase ARPU is not only an opportunity to quickly increase the company’s financial flow, but also increases the level of loyalty of existing subscribers. It is necessary to analyze the existing subscriber base, identify groups of subscribers for appropriate work, increase the level of competence of employees and make adjustments to the system of their motivation to achieve the necessary results.

Serving the company's existing subscribers.

When working with existing subscribers, it is also necessary to take into account a number of the following factors and strive to achieve the maximum possible effects in them. Customer focus, up-to-date contact information about subscribers (telephone, passport details), increasing the level of subscribers’ knowledge about additional company services (rules of use and capabilities of a personal account, how a Wi-Fi router works, etc.), managing customer flows. It is thanks to an integrated approach to the work of the subscriber department and call center that it is possible to increase the level of loyalty to the company, the competence of subscribers in services, reduce the load on departments and increase the subscriber base and financial flow of the company.

We cannot leave aside a pressing issue for any company manager - the selection and adaptation of new employees in the customer service department and improving the competencies of existing ones. How often do we see vacancies in the customer service and call departments open for a long period of time or existing employees unable to cope with the responsibilities assigned to them. The situation can be resolved by increasing the level of competence of the manager in terms of forming a flow of applicants, conducting interviews and competitive selection of candidates, quickly adapting new employees, monitoring and assessing the competencies of existing employees, working on points of their growth and achieving joint indicators.

offers its clients a new comprehensive consulting service. The service is provided in the format of corporate training for customer service department employees, which entails a number of benefits for the operator. The training takes place on the basis of the Customer’s company, which means it is applied to the specific market situation and internal business processes. An integrated approach with deep individual study to training employees and increasing the efficiency of the customer department. The cost of training for each employee is lower than when participating in similar combined courses. The trainer participates in all practical activities of the trained employees.

The course program for improving the efficiency of the customer service department includes the following areas:

Analysis of the current situation in your company.
Structure of effective work of the customer department.
Working with accounts receivable.
Prevention of subscriber churn and retention.
Increasing conversion from incoming subscribers.
Dealing with objections and “difficult” subscribers.
Recruitment and adaptation of personnel.
Increasing the level of competence of customer service department employees.

You can find out more about the course program on our website in the Courses section “Organization and management of the customer department”.

Those operators who have promising specialists and time to figure everything out on their own will be presented with another new product, “Independent improvement of the competence of customer service department employees.”

The package of methodological documentation contains 7 blocks and more than 60 documents for practical use as part of increasing the level of competence of employees of the subscriber department and contact center.

Administrative block. Regulations on the work of the subscriber department, job descriptions of employees, motivational system.
Coordination block. Business processes for coordinating a new subscriber, processing applications for connection, instructions and algorithms for the work of the coordinator, speech modules.
Accounts receivable block. Regulations on the work of the accounts receivable management service, instructions and speech modules for working with a debtor subscriber.
Personnel selection and adaptation block. Description of the business process of hiring and adaptation of employees, portrait of employees in the customer service department, technology for recruiting.
Manager's office block. Scenarios for processing the incoming flow of clients, monitoring the quality of work of technical specialists.
Personnel training block. Training technology, training materials, testing.
Block for preventing churn and subscriber retention. Regulations for working with churn, business process for preventing churn, procedures for analyzing the dynamics of the subscriber base.

You can familiarize yourself with the full content of the methodological documentation on our website in the section “Independent improvement of the competence of employees of the customer service department.”

We hope that with clear business processes and the necessary training materials, you will always be able to quickly increase the efficiency of your customer service department.

Job description Specialist of the Subscription Department of Housing and Utilities

A person who has... Training and certification of labor protection for managers and specialists. Job descriptions of managers of housing and communal services enterprises · Job descriptions of housing and communal services specialists · Job descriptions of technical . Job description of a HR department specialist for registration of foreign citizens. Job description of a mechanic for housing and communal services. Job description of the head of the subscriber department of a water utility. Job descriptions. Examples and samples. Chief information security specialist · Chief. Code for Gelik in Gta San Andreas. Director of the bank department (head of an independent department) · Dispatcher. Job description.

The head of the subscriber department belongs to the category of managers; he is hired and dismissed by order of the director of the enterprise. A person with a higher professional education and professional experience in management positions in housing and communal services for at least 3 years is appointed to the position of head of the subscriber department. In his activities, the head of the subscriber department is guided by: - the charter of the organization; - this job description. The head of the subscriber department must know: - legislative and regulatory legal acts, administrative and regulatory materials relating to the activities of housing organizations, regulatory and methodological materials on the implementation of the concept of housing and communal services reform in the Russian Federation; — housing legislation, Housing Code of the Russian Federation; — rules for the provision of public services; — rules and regulations for the technical operation of housing stock; — technology for providing housing and communal services; — types and features of the provision of housing and communal services; — standards for services for the operation and repair of housing for the population; — plans and diagrams of housing and communal services facilities of the serviced territory; — current tariffs for housing and utilities; — methods of planning, accounting and calculating the cost of housing and communal services; — recommended limit values of expenses in the structure of the cost of housing; — basics of accounting and taxation of housing and communal services; — standards in the field of provision of housing and communal services; — economics, organization of housing and communal services, labor and management; — the procedure for concluding and executing civil contracts; — legislation on consumer protection; — rights and obligations of consumers and suppliers of housing and communal services; — standards of office work (classification of documents, procedure for execution, registration, passage, storage, etc.); — basics of labor legislation; — rules and regulations of labor protection, safety precautions, industrial sanitation and fire protection. During the absence of the head of the subscription department (business trips, illness, vacation, etc.), his duties are performed by an employee appointed in the prescribed manner, who acquires the corresponding rights and is responsible for failure to perform or improper performance of the duties assigned to him in connection with the replacement.

State Housing Inspectorate (GZHI) - functions and powers

checks the safety and operation of the housing stock, the technical condition of utilities, as well as the local area;
carries out inspections of utility consumption standards;
organizes inspections of residential buildings;
checks activities to prepare housing for the season;
resolves issues related to redevelopment or reconstruction of apartments;
checks the implementation of housing and communal services at the request of citizens.

conducts inspections of housing facilities;
requests necessary information from legal entities, individual entrepreneurs and citizens;
issues orders for violation of housing legislation requirements;
draws up administrative protocols;
participates in courts as a plaintiff or defendant;
concludes various contracts for the supply of necessary products;
carries out explanatory work among the population.

Specialist of Subscriber Department Housing and Utilities Job Description - Files

That is, exerting influence on an official for purposes. Due to the fact that the defendant lacks a job description. The Kopeysk sector, according to the water utility, is approximately 65 km. 15 people contacted the customer department of Gorvodokanal-Kopeysk.

Market prices for subscriber services for calculation and collection of payments. The social development of the organization is their description and characteristics. Division of control and documentation support of the department. Aletheia, 2021 description.htaccess ready-made lab 'Jung's Module'. On the computer the work of the operations department pump it black eyed peas mp3 why.

Specialist of the subscriber department of housing and communal services responsibilities

Organizational structure of a management company in the housing and communal services sector
Technical control
Financial support
Legal activity
Record keeping in the management company
Public relations department of the management company

The energy engineer is required to monitor all projects approved by management that relate to his work profile.
The specialist must monitor the MKD energy complex, develop and make specific proposals for improving the system.
Demand assistance from management in all endeavors related to its field of activity.

MKD operation and maintenance specialist

As stated in the professional standard, the main goal of a specialist in this position is to organize and carry out work to preserve the common property of the owners of premises in apartment buildings, as well as to ensure comfortable and safe living conditions in the house.

The following may be considered as officials in this specialty:

heads of specialized (production and operational) departments (services) not included in other groups
industrial and civil engineers
other mid-level administrative and managerial personnel not included in other groups

The task of this personnel is to carry out work on the operation, maintenance, sanitary maintenance and improvement of the common property of the apartment building and the surrounding area , including:

technical inspections and preparation for seasonal operation of common property
dispatch and emergency services
repair work (current and major)
assessment of physical wear and control of the technical condition of structural elements, engineering equipment systems, development of plans and schedules, as well as a list of works for the maintenance and repair of common property
coordination of actions between owners, contractors and RSO on issues of operation and maintenance of common property

The following may perform duties for carrying out operations, maintenance, sanitary maintenance and improvement of common property in apartment buildings :

dispatcher or master (emergency recovery or joint dispatch service)
master (technician) for the operation and maintenance of common property, landscaping and landscaping of the local area
caretaker technician
industrial and civil engineering technicians
senior technician for landscaping and landscaping of household territories
other mid-level administrative and managerial personnel not included in other groups

Applicants for these specialties must have secondary vocational education and work experience in the housing and communal services sector for at least six months.

Their responsibilities may include the following types of work:

conducting scheduled or unscheduled inspections of common property to determine the causes of defects and develop measures to eliminate them
maintaining a log of inspections of common property and certificates of readiness of objects for operation
preparation of letters, applications, acts, defective statements, protocols, reports and memos

The Ministry of Labor of the Russian Federation has developed rules for labor protection of housing and communal services workers
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Customer service inspector job description

Monitoring and taking readings of water meters of all systems and gauges installed on the water supply network.
Making payments for used water in accordance with current tariffs and issuing an invoice in the prescribed form.
Manual adjustment of pressure valves at water supply inlets, as well as in wells.
Sealing of bypass valves at water metering units.
Determination of water leakage through faulty plumbing fixtures at subscribers, at inputs and on yard networks.
Identification of unregistered subscribers.
Monitoring subscribers' compliance with the rules and regulations for using water supply.

This job description has been developed in accordance with (name, number and date of the document) Head of the structural unit: 00.00.00 (signature) surname, initials AGREED BY: Head of the legal department: 00.00.00 (signature) surname, initials I have read the instructions: 00.00 .00g.

Prom-Nadzor.ru

» Job description of the subscriber department controller Added to the site: 12/25/2014 Type: [organizational and legal form, name of organization, enterprise] I approve [position, signature, full name of the manager or other official authorized to approve the job description] [date , month, year]M. P. Job description of the subscriber department controller [name of organization, enterprise] This job description has been developed and approved in accordance with the provisions of other regulations governing labor relations in the Russian Federation. 1.1. The controller of the subscriber department (plumbing) belongs to the category of workers and is directly subordinate to [name of the manager's position]. 1.2.

A person with [enter the required] education and work experience [enter the required] is accepted for the position of controller of the subscriber department (water supply). 1.3.

Job description Specialist of the Subscription Department of Housing and Utilities

2.14. Develop and submit for consideration by [job title] draft legal acts on issues of management, disposal, privatization of municipal property and other issues related to the management of municipal property.

2.5. Not to disclose information that constitutes state or other secrets protected by federal laws, as well as information that has become known to him in connection with the performance of official duties, including information relating to the private life and health of citizens or affecting their honor and dignity.

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