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Cleanliness is the key not only to the beauty of the surrounding space, but also to health. Every citizen familiar with hygiene standards knows about this. We are responsible for the order in our own apartment. But who bears this responsibility if we are talking about the entrance to an apartment building? According to Art. 36 of the Housing Code of the Russian Federation, this territory in 2021 belongs to the common building part. Therefore, it is not the residents, but third-party structures that have the obligation to make the entrance to an apartment building usable.

Normative base

There is no legislation indicating that each front door has its own cleaner. In practice, it turns out that the same person can maintain several areas at the same time. If such a specialist does not exist at all, this implies a violation of current legislation. Cleaning of staircases in apartment buildings should be carried out by employees holding positions in management or contracting companies with which appropriate agreements have been concluded.

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Here are several ordinary documents that provide regulation for cleaning the entrance to an apartment building in 2021:

• rules for the technical operation of the housing stock, the approval of which took place within the framework of Resolution No. 170 of September 27, 2003;
• Russian government Decree No. 290 of 04/03/2013;
• GOST 56192-2014 for the management of apartment buildings;
• housing code of the Russian Federation;
• Resolution of the State Construction Committee of the Russian Federation No. 170 dated September 27, 2003;
• Order of the State Construction Committee No. 191 dated August 22, 2000;
• Order of the State Construction Committee dated 09.12.99 N 139.

These documents contain a clear description of who, where, and how should carry out cleaning activities in apartment buildings. As practice shows, it is the cleaner who must learn these standards in order to properly perform her professional duties.

Who is responsible for cleaning the entrances of an apartment building?

In 2021, the standards of responsibility for cleaning in apartment buildings have remained virtually unchanged. As before, the obligation to bring the entrances into proper shape rests with the management organization or the homeowners’ association, depending on the chosen form of house management (Article 36 of the Housing Code of the Russian Federation). Responsibility for bringing the territory into a suitable form for use lies with the employees of the management company - the cleaners and their supervisors (Decree of the State Construction Committee No. 170 of September 27, 2003).

For your information

GOST 56192-2014 allows you to enter into contractual agreements with contractors. In this case, cleaning is carried out by specially appointed persons.

Quality checking

Any owner can carry out a quality check, paying attention to the following factors:

• are there any traces of garbage, cigarette butts, cigarette packs, beer cans or bottles;
• are there large traces of dirt, puddles on the floor, clots of dust, etc.;
• Is there a smell of spoiled garbage?

Advice! If there are suspicions of inadequate quality of services provided, the owner of the apartment can contact the person responsible for fulfilling the terms of the contract (depending on the chosen method of managing the apartment building) - the management company, the HOA or the chairman of the board of the apartment building with a complaint in order to take appropriate measures.

Frequency of removal of drawings on walls

Based on the last paragraph of paragraph.
“d” of Appendix 1 to MDK 2-04.2004, wet wiping of walls is carried out every year, and washing of staircases is carried out once a month on all floors. It seems that drawings on the walls, which can be removed by wiping, will be removed in the next year after their application (in the spring), as follows from the literal understanding of the above norm.

It is important to know! If the drawing is not removed using this method, it will be removed as soon as the entrances are repaired - see clause 3.2.9. Resolution No. 170, which states that repairs are carried out once every 3 years or once every 5 years. Download for viewing and printing:

MDK 2-04.2004 “Methodological manual for the maintenance and repair of housing stock”

What is included in the cleaning of apartment building entrances?

According to the legislation adopted by the government apparatus (Government Decree No. 290 of 04/03/2013), the obligations of all public utilities include items on maintaining the entrances of residential premises in proper condition. Thus, supporting structures, equipment elements, technical and engineering systems - all this must be inspected and serviced in a timely manner. From the 36th Art. The Housing Code of the Russian Federation can identify several actions that are directly related to the cleaning of entrances located in apartment buildings:

• Carrying out dry and wet cleaning work in the halls;
• maintaining vestibules and corridors in good condition;
• maintenance of elevator cabins and platforms;
• washing floors, steps of stairs, ramps;
• wiping dust deposits on window frames;
• getting rid of dust from window sills, staircases, railings;
• tidying up the cabinets where the electric meters are located;
• cleaning mailboxes;
• work with low-current devices;
• washing door panels, handles;
• glass cleaning;
• ventilation of staircases;
• removing dirt from protective devices.

Rules for putting things in order

From Section 36 of the Housing Code it follows that the common property of an apartment building consists of elevators, corridors, landings, attics, technical floors, stairs, basements and other premises located in this building.

According to Government Decree 290, the management company is responsible for performing a minimum number of various actions related to keeping the house clean and providing an acceptable appearance to each entrance.

The same paragraph notes the provisions according to which cleaning and wet cleaning are carried out for the following areas:

• corridors and vestibules;
• window sills, elevators, window grilles and pits;
• cabinets and doors to electrical panels;
• mailboxes and staircases.

Cleaning entrances that complies with all legal standards is the responsibility of the management company responsible for maintaining a particular apartment building. Consequently, the money contributed by residents for its repair and maintenance is sent to this organization.

Standards for cleaning entrances in an apartment building in 2021

If we take into account the 36th Art. Housing Code of the Russian Federation, it can be noted that staircases are the common property of the owners. Since 04/03/2013, the government has approved the minimum list of works and services that are needed to ensure the optimal condition of the total property in the apartment building (Government Decree No. 290). And starting from April 20, 2013, this document became legally significant, that is, it acquired legislative force. It specifies the general rules and standards for cleaning the entrance of an apartment building.

Since each individual has his own concept of cleanliness, there is no standard for the quality of cleaning work that could become uniform. This is also due to the fact that almost all the front doors are in a different original state: new apartment buildings are freshly renovated, while the old buildings are outdated and covered with the so-called “dust of times.” If you want to make sure that the process was carried out at the proper level, after completing the cleaning it is worth checking:

• are there any traces of garbage (cigarette butts, food packaging, drink cans);
• are there large dust clots, puddles on the floor, lumps of mud particles;
• Is there an unpleasant odor from garbage that has begun to deteriorate?

If all this is missing, it is considered that the standards for cleaning the entrances of an apartment building have been met and the quality is adequate.

Cleaning schedule for entrances to an apartment building

Of course, cleaners are not paid so much that they have the time and desire to mop the floors in one entrance of an apartment building around the clock. Therefore, for them, Appendix 3 of the order of the State Construction Committee dated 09.12.99 N 139 established a schedule that must be adhered to.

Please note:
Before you start panicking about the lack of cleaning of entrances in an apartment building and filing complaints, you should familiarize yourself with the schedule. Perhaps the cleaner is not breaking the law, but is acting in accordance with instructions. They are described in more detail in legislative act No. 170 on the rules and regulations for the technical operation of the housing stock of the Russian Parliament, in Resolution No. 290 and in the order of the State Construction Committee No. 139 dated 12/09/99.

Legislative basis

The current legislative framework clearly regulates the deadlines, frequency and basic requirements for how cleaning of common areas and local areas should take place. Each full-time employee of the relevant services is required to know how many times a month the entrance hall should be cleaned.

In accordance with the technical documentation, which is determined by the current law, residents of residential multi-storey buildings are not required to clean the premises or hire service personnel - a cleaner, a janitor.

Such work should be performed by employees of cooperatives and housing and communal services, with whom a corresponding agreement has been concluded.

Sanitary cleaning of entrances to apartment buildings

Carrying out sanitary cleaning of entrances to apartment buildings is necessary to maintain the cleanliness of premises visited by a large number of people. These also include the entrances of apartment buildings. Its intended purpose is the elimination of pathogens of various diseases, as well as the elimination of conditions for their subsequent development and reproduction. The cleaner performing sanitary cleaning must have honey. book and confirmation of qualification level.

For your information

An important role is played by the choice of disinfection means to avoid causing damage to common property and the health of residents. All surfaces of the room - floors, walls, ceilings - are subject to inspection. Particular attention is paid to windows, window sills, door handles (from doors leading to storage rooms and utility rooms). Garbage bins and trash cans are thoroughly wiped and disinfected. If insects suddenly appear in the entrance, it must also be disinfested by treatment using special preparations.

In addition, the aesthetic component plays an important role, due to which the removed staircases will acquire a neat appearance and emphasize the status of the residents of the house. The standards for carrying out inspections in entrances are regulated by the relevant sanitary legislation (Resolution No. 191 of 08/22/2000) and are required to be observed. Otherwise, those responsible for this aspect will be held accountable in the form of fines and dismissal of authorized employees.

Payment for cleaning entrances in an apartment building

Cleaning of common property is one of the areas of the housing and communal services sector, therefore payment for it in 2020 is carried out together with payment for the use of housing and communal services. Owners often wonder where the prices set for cleaning entrances come from. Management organizations justify the resulting cost with their expenses for various needs.

1. Hiring employees. The salary of cleaners should be no less than the subsistence minimum. Since each management organization hires not one or two employees, but a whole staff, this causes costs to increase.
2. Purchase of materials. This includes detergents (powders, gels, emulsions), gloves, rags, mops, brooms. Since the entrance areas that need cleaning are quite large, impressive amounts of money are spent on these funds every month.
3. Payment of taxes, fees, and contributions to the state treasury is an important part of the expenses of management companies.
4. Providing funds to payment agents and systems.
5. Compensation for services of contractors.

Apartment owners, that is, residents of multi-apartment buildings, pay for all this. This is how the cost of housing and communal services is formed.

✨ Summary

The new SanPiN rules make daily wet cleaning of the entire entrance, elevator cabins and window sills mandatory. Most likely, this will lead to an increase in tariffs for the maintenance of common property, since previously wet cleaning had to be carried out only once a month.

But the management company cannot raise tariffs on its own, so before doing so it is obliged to submit the issue to the general meeting of owners.

When and where can I write a complaint about poor cleaning at the entrance?

If residents believe that the cleaner cannot cope with the tasks facing her, and also violates current legislative norms, they have the right to file a complaint with the management of the management company. At first it will be an oral measure. If the result is zero, a written complaint is created. The management authority, which has received a written complaint, in turn, undertakes to organize a special commission in order to assess the quality of cleaning of entrances.

Attention

The complaint must indicate exactly what the residents of the building are not happy with and what standards the management company employee is violating. If a commission assembled specifically for these purposes confirms that the cleaning is poor, the organization undertakes to take measures to eliminate the deficiencies and report its decisions to the owners. In the process of drawing up the paper, you can rely on Art. 36 Housing Code of the Russian Federation, resolutions No. 170, 191, 290.

If the sent letter remains without a corresponding response, the next organization to which the appeal is submitted is ROSPOTREBNADZOR. If after this the requirements remain unsatisfied, it is necessary to make an appeal to the city or district housing inspection. Most likely, at this step the issue will be resolved in favor of the residents. If this does not happen, the only authority that can help is the procurator.

What are the types of conflict situations and how to resolve them?

Solution methods depend on the management method.
If the house is managed by the management company or directly by the residents, first of all, any conflict should be resolved through the chairman of the MKD council (Article 161.1 of the Code), who is authorized to resolve such issues.

You can complain about the poor quality of cleaning by the person hired to carry it out to the management company or to the chairman of the HOA (depending on the management method).

Also, a measure of influence can be the convening of a general meeting and refusal of the services of the relevant management company on the basis of Part 8.2. Art. 162 of the Code (if the Criminal Code does not take any measures).

Download for viewing and printing:

Article 161.1 of the Housing Code of the Russian Federation “Council of an apartment building”

Article 162 of the Housing Code of the Russian Federation “Management agreement for an apartment building”

Step-by-step instructions and required documents when filing a complaint about poor cleaning

To fill out an application form with a complaint about poor cleaning in the entrances, you should use a special form, because arbitrarily drawn up complaints cannot be accepted by either the management company or the state housing supervision. The standard complaint form for poor cleaning at the entrance includes the following columns and points:

• the addressee to whom the claim letter is sent;
• information about the person who applied, including the obligatory contact number. for communication;
• the main essence of the claim with references to the current provisions of the law;
• proposing solutions to address the situation and take action;
• painting and date.

complaints about poor cleaning in the entrances of an apartment building can be found here.

If necessary, other papers are attached to the application in the form of acts, conclusions of visiting commission groups, state housing inspection, Russian consumer supervision, sanitary epidemiological station, etc. You can also attach a number of photos that reflect the deplorable state of the common area. It is imperative to track the fact of registration of the application and the presence of one of the copies in your hands. Otherwise, it will be difficult to provide proof of the fact of contacting certain authorities.

Possible outcome of the complaint

In practice, there are situations when the management authority does not respond to complaints and claims from residents. This can turn out to be completely negative for the organization. After all, residents are given the right to hold a general meeting of owners and choose a different way to manage the house. They are also assigned the authority to appeal to the State Housing Inspectorate, ROSPOTREBNADZOR, the prosecutor’s office, and the city or district administration. As a result, responsible persons may be fired, and it is also permissible to recalculate for poorly rendered services.

What to do if stairwells are cleaned less often than required?

If the entrance hall is cleaned less frequently than required, residents do not need to hide their dissatisfaction . To begin with, you can try contacting the management company and verbally presenting your claims. As a rule, this solves the problem.

If company representatives do not respond to complaints received from owners, it is necessary to write a written complaint. The responsible management organization is obliged to assemble a commission to evaluate the quality of cleaning the entrance. If the residents' claims are justified, appropriate measures are taken. The owners must be informed at the general meeting about what has been done to eliminate the shortcomings.

It is rare, but it still happens that the management company ignores the legitimate demands of residents. In this case, it is necessary to hold a meeting at which the issue of ways to influence the unscrupulous company is decided.

It may be decided to contact:

• GZHI,
• prosecutor's office,
• Rospotrebnadzor,
• another controlling organization.

Based on citizens' requests, an inspection is carried out. If it can be established that the company is not fulfilling its obligations fully, it will be issued an order. In addition, owners may request a recalculation for services paid but not provided.

Comprehensive information about cleaning the entrances of apartment buildings is presented in this section.