Job Description of a Dispatcher at a Passenger ATP DPR

Who is a dispatcher?

The job description contains the following definition of the employee in question: a dispatcher is a person primarily engaged in managing and regulating the progress of production. This may include transport management, work in emergency services, at the airport, in a taxi, etc. The dispatcher does not have to have a higher education. It will be enough to have only a little work experience and secondary vocational education. It is also worth noting that the employee in question must have a number of certain qualities and character traits. These, for example, include good memory, resistance to stress, goodwill, efficiency, etc. The dispatcher must also have good diction, competent speech and organizational skills. It is also worth noting that the profession in question is suitable mainly for females. Salary depends on the place of work.

Does the dispatcher have career growth opportunities? The job description contains only a note about the possibility of retraining for related professions.

Responsibilities of a production manager

As mentioned above, there are many types of dispatchers. However, it is worth considering only representatives of the most important areas.

Let's take a typical production environment as an example. Any large enterprise has a whole department of operators and dispatchers. What exactly are they doing? This is what the job description of a production manager states:

• control over all necessary documentation;
• transfer of information to the accounting department (in accordance with established standards);
• keeping a log of the launch of the necessary products into production;
• work with documents for the purchase of goods;
• carrying out inventory;
• work on receiving orders.

The main functions that a dispatcher should be provided with have been listed above. The job description, however, sets out a slightly more complete list of responsibilities.

III. Job responsibilities

The chief dispatcher of the enterprise is obliged to:

3.1. Ensure the rhythmic operation of the enterprise and uniform production, performance of work in accordance with production programs, contractual obligations, calendar schedules and daily shift assignments.

3.2. Take measures to maximize the use of the enterprise’s production capacity, promoting rational loading of equipment, increasing the shift ratio, and creating conditions for efficient work of personnel.

3.3. Organize operational production planning and dispatching.

3.4. Carry out regular operational monitoring of the progress of production and other types of core activities of the enterprise, take measures to prevent and eliminate disruptions in the production process, and involve auxiliary and other services of the enterprise in eliminating these violations.

3.5. Coordinate the work of enterprise departments, production transport and warehouses, conduct dispatch meetings.

3.6. Monitor the provision of workshops and areas with the necessary raw materials, materials, structures, components, equipment, as well as transport and loading and unloading equipment.

3.7. Manage the implementation of regulatory planning calculations to determine the size of launch batches, delivery dates and inventory standards.

3.8. Carry out systematic monitoring of the availability of reserves at the level of established standards in workshops and areas, the uninterrupted promotion of products through the production flow, and the implementation of delivery schedules for finished products or completed works (services).

3.9. Ensure timely receipt of the necessary planning documentation for operational control of production progress.

3.10. Provide methodological guidance to dispatch services of production departments of the enterprise.

3.11. Study best practices in the field of operational production management, take part in the development and implementation of measures to improve production planning, dispatching, operational accounting and monitoring of production progress, and the introduction of technical means of operational production management.

3.12. Manage the summing up of work and assessment of the activities of enterprise departments in implementing production programs for product release.

3.13. Participate in work to improve the specialization and cooperation of production, increase its efficiency, ensure timely accounting of product output and work performed, and reporting.

3.14. Organize work to improve the qualifications of dispatch service employees.

3.16. Manage the work of dispatchers, control their maintenance of dispatch logs and other technical documentation.

3.17. [Enter as appropriate].

On the rights and responsibilities of a production dispatcher

Any officially employed person is entitled to certain rights. Such a professional as a dispatcher is no exception.

The job description of this employee sets out the following provisions and points:

• the right to dismiss or temporarily suspend from work persons who do not perform their functions, are intoxicated, or commit offenses;
• the right to propose ideas to management that can have a positive impact on the operation of the enterprise;
• the right to petition management in relation to certain employees (for encouragement, punishment, removal).

What is the dispatcher responsible for? This is what the same working instructions prescribe:

• violation of work deadlines;
• poor performance of their work functions;
• failure to comply with demands or orders from superiors;
• committing offenses, etc.

The above mentioned only a small part of those moments for which the dispatcher is obliged to bear responsibility.

Senior dispatcher: who is he?

A senior dispatcher is a professional who manages a staff of operators or dispatchers with lower qualifications.

Naturally, a person of this kind must have a wide range of knowledge and a large number of functions. Here is what the job description of a senior dispatcher contains about the necessary knowledge of an employee:

• legislative, normative acts and documents, basic methodological and production materials;
• production technologies;
• basics of production organization;
• all necessary product range;
• methods of planning and organizing processes;
• all current standards and much more that the senior dispatcher must know.

What can be said about the responsibilities of a representative of the profession in question?

I. General provisions

1.1. The chief (senior) dispatcher (head of the dispatch service) belongs to the category of managers, is hired and dismissed by order of the director of the enterprise.

1.2. The chief dispatcher (hereinafter referred to as the chief dispatcher) reports directly to [fill in as appropriate].

1.3. A person is appointed to the position of chief dispatcher who has a higher professional (technical or engineering-economic) education and work experience as a dispatcher or other engineering, technical and managerial positions in operational production management for at least [value] years, including at this enterprise not less than [meaning] years (years).

1.4. During the temporary absence of the chief dispatcher (business trip, vacation, illness, etc.), his duties are performed by a deputy appointed in the prescribed manner, who bears full responsibility for the timely and proper performance of his duties.

1.5. In his activities, the chief dispatcher is guided by:

— legislative and regulatory legal acts on operational production management;

— methodological materials on relevant issues;

— the charter of the enterprise;

— orders (instructions) of higher authorities;

- orders and instructions of the director of the enterprise;

- this job description.

1.6. The chief dispatcher must know:

— legislative and regulatory legal acts, methodological materials on operational production management, profile, specialization and features of the structure of the enterprise, prospects for its development;

— fundamentals of the production technology of the enterprise’s products;

— organization of production in the industry and enterprise;

— range of products, types of work and services performed; production capacities, technical characteristics, design features and operating modes of the enterprise equipment, rules of its operation;

— the procedure and methods of production planning, specialization and territorial location of enterprise divisions, industrial relations;

— systems and methods for recording production progress;

— regulations, instructions and other guidance materials on the development and execution of technical documentation;

— organizing the work of industrial warehouses, transport and loading and unloading operations at the enterprise;

— standards and technical conditions for the supply of products manufactured by the enterprise; advanced domestic and foreign experience in the field of operational production management;

— fundamentals of economics, labor organization and management;

— main issues of labor legislation; rules and regulations of labor protection.

Functions of a senior dispatcher

As mentioned above, the senior (or chief) dispatcher has a very large number of responsibilities.

It will be possible to talk about them all, so it’s worth highlighting only the most basic functions. These include:

• work on organizing efficient production and release of products;
• implementation of methodological management of all available operator and dispatch services;
• organizing optimal conditions for improving the level of qualifications of employees;
• ensuring safe and relatively comfortable work at the dispatcher headquarters;
• timely control over the progress of production;
• ensuring timely receipt of all necessary documentation;
• summing up the results of work at headquarters, presenting them to superiors and much more.

II. Functions

The chief dispatcher of the enterprise is assigned the following functions:

2.1. Organization of rhythmic operation of the enterprise and uniform production.

2.2. Methodological management of dispatch services of production divisions of the enterprise.

2.3. Organization of work to improve the qualifications of dispatch service workers.

2.4. Ensuring healthy and safe working conditions for subordinate workers, monitoring their compliance with the requirements of legislative and regulatory legal acts on labor protection.

Responsibilities of a housing and communal services manager

Housing and communal services also cannot do without the professional work of a dispatcher. What functions does a representative of the profession in question perform in this area?

Here's what the job description of the housing and communal services manager says about this:

• exercising control over housing and communal services departments, supplying them with all necessary materials (inventory, documentation, programs);
• regulation of housing and communal services activities using calendar programs, production plans, shift tasks;
• work to ensure organizational capacity, ensuring rhythmic and uninterrupted movement in production;
• control over compliance with standards at sites and departments (we are talking about transport batches, production deadlines, etc.);
• taking measures to identify violations and eliminate them;
• control over the effective use of all vehicles available in the housing and communal services sector;
• management of the operator department.

Thus, the job description of the housing and communal services manager most accurately and comprehensively describes all the necessary functions of the employee in question.

Responsibilities of a vehicle dispatcher

Another specialist who might be worth considering is a vehicle dispatcher.

As a rule, these types of workers are located in taxi offices, in municipal transport organizations, in various private companies, etc. What can be said about the responsibilities of this type of specialist? This is what the job description of a vehicle dispatcher states:

• receiving and registering forms and waybills, filling them out and issuing them;
• preparation of all necessary documentation for each day;
• checking the correctness of documentation;
• control over speedometer readings, recording all necessary data for reports;
• documenting fuel consumption, transferring such papers to the accounting department;
• Submitting statements to management and accounting.

All the main functions that are prescribed by the job description of a transport dispatcher were mentioned above. Depending on the place where a representative of the profession in question works, the number of responsibilities may vary slightly.

On the rights and responsibilities of a vehicle dispatcher

What rights does the job description of a vehicle dispatcher reserve for an employee?

Here are just the main points:

• require drivers to undergo timely pre-trip medical examinations;
• report to your superiors about all violations identified in production;
• propose plans and ideas to improve work at the enterprise to management;
• get acquainted with all the necessary documentation, one way or another related to the work of the dispatcher;
• request such documentation from management.

The responsibility of the specialists in question is practically no different from the responsibility of any other employees. Thus, the job description of a transport department dispatcher states that a person must be held accountable for offenses in the workplace and for failure to comply with the requirements of his superiors.

Job description of a senior dispatcher of the transport department

563 General provisions

563.1 This job description is the main regulatory and organizational document establishing the functions, rights and obligations, responsibilities of the Senior Dispatcher of the Transportation Organization Service, regulating the organization of his activities, the procedure for business interaction with officials of structural divisions of XXX and other organizations.

563.2 This job description is a document of direct effect, comes into force from the date of approval and is mandatory for execution by the employee from the moment of familiarization with signature.

563.3 Renaming, liquidation of the position of Senior Dispatcher, appointment to the position and dismissal from the position are carried out by order of the General Director XXX.

563.4 The senior dispatcher reports directly to the Head of the Transportation Organization Service.

563.5 The Senior Dispatcher has no subordinates.

563.6 The senior dispatcher may replace the Head of the Transportation Organization Service during his absence.

563.7 During the absence of the Senior Dispatcher, he is replaced by the Dispatcher.

564 Goals and job responsibilities

564.1 The activities of the Senior Dispatcher are aimed at achieving the following goals:

564.1.1 Ensuring the competent use of the resources of the Transport Department.

564.1.2 Coordination of the actions of Drivers/Forwarding Drivers.

564.2 To achieve the established goals, the Senior Dispatcher performs the following duties:

564.2.1 Processes applications for the allocation of vehicles (taking into account the resources of the Transport Department).

564.2.2 Prepares travel documentation.

564.2.3 Carry out (in the absence of a mechanic) technical inspection of the vehicle before and after the trip.

564.2.4 Issues, controls and records the use of coupons for fuel and lubricants.

564.2.5 Fills out requests for vehicle repairs.

564.2.6 Provides information exchange of the database (WABC and 1C "Automotive").

564.2.7 Generates monthly reports on the output of Forwarding Drivers, as well as on the costs of fuel and lubricants of the Company’s vehicles.

564.2.8 Monitors employees’ compliance with labor protection and safety rules and regulations, production and labor discipline, and internal regulations.

564.2.9 Plans and ensures strict adherence to the work and rest schedule of bus drivers.

564.3 To achieve established goals, the Senior Dispatcher interacts with other organizations:

— With companies supplying fuels and lubricants on the purchase of automobile fuel.

565 Performance evaluation indicators

The activities of the Senior Dispatcher are assessed based on the following indicators:

565.1Quality of performance of one’s functional duties.

565.2 Efficiency of management of labor and material resources.

565.3 Compliance with labor discipline by drivers.

566 General corporate standards

The activities of the Dispatcher are regulated by general corporate standards reflected in the following documents:

566.1 Internal labor regulations

66.8 Regulations on the Transport Department;

566.9 This job description.

567 Rights

The senior dispatcher has the following rights necessary to perform his functional duties:

8.3 Receive information necessary to carry out its activities from all structural divisions and officials of XXX within its competence.

8.4 Make proposals to senior management on issues related to their competence.

8.5 Exercise other powers in accordance with this Job Description.

568 Responsibility

The Senior Dispatcher is personally responsible to the General Director of XXX for failure to fulfill or improper performance of his functional duties in achieving established goals, as well as improper use of the rights granted to him:

— in accordance with the current labor legislation of the Russian Federation, internal regulations, and employment contract, the employee bears disciplinary liability;

— in accordance with the agreement on full individual financial liability, the employee bears financial responsibility.

569 Requirements for an employee when hiring

570 Dictionary of special terms and abbreviations

The instructions fully reflect the content and specifics of the activities of this official.

571 Familiarization sheet

I have read the job description and accept obligations to comply with the performance standards established therein. I received a copy of the job description.

transport department manager