Where to call if the power goes out: reasons and solutions

The light in the entrance is not on: where to go?

» » 5/5 (3) Citizens have the right to demand restoration of lighting in the entrance where they live from their own management company, since such an action is its direct responsibility. The management of apartment buildings is currently carried out by specialized organizations called management companies, or associations of residents called homeowners' associations. A special agreement is concluded between the management company and all owners of residential premises or tenants under a social tenancy agreement living in the house. To conclude it, there is no need for the signature of each apartment owner.

According to this document, each owner or tenant of residential premises is obliged to pay money to the organization, and it, in turn, must keep the common property of the house in proper condition, that is, monitor

Who to call if the light in the common corridor does not work

That is why it is extremely important that the light bulbs are replaced in a timely manner and quickly, however, we often have to deal with situations when the light in the entrance does not light, and at the same time no action is taken by the management company or other persons or companies. List of services and telephone numbers.

1. Emergency dispatch service of the management company; 2. GKU ZHA district; 3. Housing Committee: 576-24-25, 576-24-28; 4. City monitoring center: 004. In case of power outages, you can leave a corresponding request by calling your management company. We look for the phone number either on the receipt for payment for housing and communal services, or on the information stand at the entrance.

You can also find out your management company on the Internet: on the city Internet portal “Our St. Petersburg” (at the address of the house) or on the Reform Housing and Communal Services website. Emergency dispatch services of individual management companies operate around the clock. If the light in the entrance is not on, you have every right to demand its restoration.

Moscow region: Where to call if the power goes out

MOESK owns the majority of networks in rural areas of the Moscow region, Mosoblenergo is the largest owner of electric networks within the urban settlements of the region. Why this happened is a separate question. But this is the state of affairs at the moment. And it is MOESK and Mosblenergo that have operational information about the timing and reasons for power outages in individual localities.

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- call the control room at one of the local sections of MOESK (the so-called regional electrical networks, RES). Which distribution zone your locality belongs to can be found on the MOESK website, here - https://www.moesk.ru/about/filials/. There are also telephone numbers for each distribution zone. This may be useful if the Bright Line phone is constantly busy.

What to do if the light in the entrance does not light?

Light in every entrance is an important element that ensures the safety of people's movement.

That is why it is extremely important that the light bulbs are replaced promptly and quickly, however, we often have to deal with situations when the light in the entrance is not on, and no action is taken on the part of the management company or other persons or companies. In this case, you need to know what to do, where and what to go with, as well as what other measures can be implemented in order not only to restore high-quality and adequate lighting, but also to prevent the possibility of such a situation occurring in the future.

Every person has the right to demand the restoration of light in the entrance where he lives from his management company, since this action is directly its responsibility. It is common knowledge that the management of every apartment building in the modern world

What to do if the light is turned off for non-payment?

Service providers and management organizations have the right to take appropriate measures against persistent defaulters. The last resort in this case is to disconnect the consumer from the power grid.

This can happen if the consumer has accumulated payment arrears in the amount of 2 subsistence minimums, and the period of non-payment is at least 3 months.

Note! The cost of living is set independently for each region of Russia.

The amount of debt is determined not by the meter readings, but by the number of outstanding monthly payments corresponding to the average monthly consumption standards in the region.

According to the electricity supply agreement, the consumer must be notified in advance that he is at risk of being disconnected from the power grid for non-payment.

The warning notice shall include the following information:

Full name and contact details of the persistent defaulter;
amount of debt;
period of no payments;
shutdown warning;
the period during which the debt must be repaid (up to 20 days);
date of issue;
signature of an electrical network worker.

If within the specified period the consumer does not take any steps to repay the debt, then he is given another notice obliging him to pay the debt within 3 days.

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Only after these 3 days the supplier has the right to disconnect the consumer from the power grid.

If the above-described disconnection procedure, relevant for 2021, is followed by suppliers or management companies, then the consumer can only eliminate the debt.

It happens that the defaulter is unable to immediately pay the entire amount . In this case, he should contact the supplier with an application for an installment plan to pay off the debt.

Next, the consumer must pay for the electricity connection (about 1000 rubles). Within 24 hours after payment, a power grid specialist will connect the house/apartment to the power grid.

If there is no light in the entrance, where to go in case of a blackout?

› Light in every entrance is an important element that ensures the safety of people’s movement.

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Every person has the right to demand the restoration of light in the entrance where he lives from his management company, since this action is directly its responsibility.

It is well known that the management of every apartment building in a modern

The light in the entrance is not on: who should change the light bulbs and how often

» » » » Lack of lighting in the entrance is a fairly common problem for many apartment buildings. Payment for light in the entrance is included in the column “General house services”. Utility services are responsible for the maintenance of common property (entrance, elevator, staircases).

Timely replacement of light bulbs depends entirely on the vigilance of residents and the efficiency of utility services.

Often, residents of houses do not agree with the cost of charges for payment of general house services. After all, it often happens that the light in the entrance is not on, but payment for it is still regularly calculated. It is in such situations that the acute question arises of where to go if the light in the entrance does not work, and who usually changes the light bulbs in the entrance.

PRO new building +7 (499) 450-27-46 (Moscow)

Every resident of a high-rise building wants to create comfortable and safe living conditions.

In reality, the replacement of lighting fixtures and light bulbs is paid for by residents on a monthly basis, which obliges the Management Company to promptly replace burnt-out lamps.

For this purpose, high-quality and bright lighting is certainly organized in the entrance, and usually for this purpose, lighting fixtures are installed on each floor, equipped with standard incandescent lamps, which after a long period of operation lose their effectiveness.

Dear readers! Our articles talk about typical ways to solve legal issues, but each case is unique. If you want to find out how to solve your particular problem, please use the online consultant form on the right or call. It's fast and free! In order for lighting to be organized correctly, it is important to understand the rules of this work and determine how much money the residents of the house should pay.

Contents: Important! In the process of creating high-quality lighting, the standards contained in SanPiN, which have been in force since 2010, are certainly taken into account.

Reasons for limiting the supply of electricity

The grounds for turning off electricity in Moscow may include technical and economic reasons.

Problems of the first category:

Maintenance or repair work planned by the energy supply company. Residents must be notified of this in advance without fail.
Major accident at substations.
The voltage in the network has exceeded the norm due to the fact that one of the electrical appliances is faulty or there are unacceptable power values.
After an inspection by Rostechnadzor, a decision was made to reduce or remove the supply of electrical energy to the house/apartment due to the unsatisfactory condition of electrical appliances. The decision is due to the fact that the use of equipment can be dangerous for others.

Situations related to economic feasibility:

Debts for previously consumed electricity. The largest percentage of power outages in Moscow is due to arrears in payment. If the supplier does not receive money for the supplied electricity for more than three months, then it has the right to stop supplying light. But before this, the RSO must clearly notify the consumer about the upcoming sanctions.
If the owner deliberately uses electricity bypassing the meter, in other words, he is stealing. In such a situation, the apartment will be disconnected from the power supply. Plus, the owner will be subject to a substantial fine from the supplier organization.

Watch the video: “Electricity was turned off for non-payment / family blog from Moscow.”

Debt

The Housing Code contains documents indicating obligations to pay for resources supplied to the apartment/house. Chapter seven, article 153, paragraph one indicates that Russian citizens must pay utility bills on time and in full.

Mosenergosbyt turns off electricity without a court decision, provided that the debt exceeds two subsistence minimums (LM) according to the standards in the given region. Another method for calculating arrears is three consecutive unpaid payments.

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Note: PM in each subject of the Russian Federation is different.

The number of kilowatts consumed is not taken into account. The very fact of no payment for 3 months is important.

Experts note that if a citizen is experiencing financial difficulties, then in order to avoid negative consequences, it is necessary:

partially repay utility bills;
replenish your personal account balance every month;
contact the Criminal Code or RSO with a request for a deferment in debt payment.

The energy supplier must notify the debtor in advance of the existence of arrears. In addition, the notice indicates information that in case of non-payment, the power supply to the apartment/house will be interrupted.

Duration for which they can disconnect

Officially scheduled scheduled work should last no more than 24 hours. In total for a calendar year no more than three days. The schedule according to which planned work is carried out must be publicly available. It is posted on information stands and on the websites of energy supply organizations.

Repair work as a result of a large-scale accident is not regulated by law, since this is considered force majeure.

Where to find out the schedule of planned power outages in Moscow and the Moscow region

The United Capital Energy Company has a special website moesk.ru, which contains data on planned work in Moscow and the Moscow region. In addition, this portal contains operational information online on emergency repair activities carried out in the region.

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Mosoblenergo similarly posts information on planned and operational work on its website mosoblenergo.ru.

Street lights are not on: where to call and complain

» Residents of modern cities quite often face a complete or partial lack of street lighting.

This issue is especially relevant in the winter and transitional periods of the year. Non-working lights impair visibility in the yard, which can be dangerous for residents and passers-by.

Contents To find a solution in this situation, let’s consider who is responsible for street lighting in the city and where to complain in this case. A city dweller, armed with the necessary information, will be able to react correctly if there is no light on the street and contact the appropriate authority to solve the problem. The main purpose of urban street lighting is to ensure the safe movement of vehicles and pedestrians.

plbarber.ru

Its absence is a violation of human rights, as well as modern legislation.

This category includes lighting of various territorial areas of the city, including squares, overpasses, bridges, tunnels, parking lots, vehicle parking, roadways and pedestrian paths.

That is why the management company cannot indicate any technical reasons as the reason for the fact that the light in the entrance is not on, since it is she who must eliminate them, and even replacing the electrical wiring falls on the shoulders of this organization.

Very often, residents of houses have to deal with the fact that they cannot get any response from the management company. She simply ignores statements and calls from the owners and tenants of the apartments in the building she serves.

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It is usually drawn up without the need for signatures from each apartment owner.

In accordance with this document, each owner or tenant of an apartment must pay money to the company, and it, in turn, undertakes to maintain the property of the house in proper order, and this includes the entrance, roof, pipes, electrical wiring and other elements found in each apartment building.

What to do when the power goes out and what telephone numbers do you need to know?

Above we examined all cases of power outages: planned and extraordinary. If the situation with a power outage took you by surprise, then you need to find out its cause and the timing of the work.

For residents of Moscow and the region, the main supplier of electricity is Mosenergosbyt, so when a power outage occurs, the question arises: who to call? The company offers several options for obtaining information. Therefore, write it down in advance so that in unforeseen situations you can quickly obtain all the information from the original source.

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Emergency dispatch number

In cases of emergency outages on the power grids of Moscow and the region, citizens can call the toll-free number “MOESK Light Line”: 8-800-700-40-70 around the clock. Be sure to tell the operator your personal information, address of the property and contacts.

Operational dispatch service number

Mosenergosbyt has a contact center whose operators accept citizens’ statements regarding accidents on power grids and provide advice on various issues. You can call on weekdays from 8:30 to 20:30 by phone: 8-800-550-00-55 or 8-499-550-9-550.

Single rescue number

Many citizens begin to panic when the electricity in the apartment does not work and they do not know where to call. In addition to the emergency service of Mosenergosbyt, there are a number of emergency phone numbers that can also be used. This issue is especially relevant if there is a threat to people’s life and health.

Automated acceptance of applications from citizens by the Rescue Service: 112 or 9-112. Ministry of Emergency Situations hotline. Firefighters and rescuers: 101. Ambulance: 103.

Energosbyt dispatch service number

Contact center operators accept various types of requests, including those related to accidents on power grids, and can also inform about the progress of emergency recovery work and provide information on the planned connection. You can call only on weekdays from 8:30 to 20:30.

If you have already experienced a power outage and called the emergency dispatch services of Mosenergosbyt, then we ask you to share your experience and describe the situation in detail. Your feedback is very important for the company, as it will be used to improve the service. The review will also help other users in solving difficult and emergency situations.

The lack of electricity disrupts the usual way of life, and for businesses this can threaten loss of profit.

Under current law, suppliers must have grounds for shutting off power and follow certain procedures.

What to do if the power goes out? Where to call?

Entrance lighting in an apartment building

› Reading time: 7 minutes AA Comfortable living for residents in an apartment building is ensured in various ways. One of them is lighting in the entrance. Although many residents continue to use incandescent lamps, alternative lighting sources are growing in popularity as they are more economical, durable and have a low incandescent level.

Entrance lighting can be arranged in an economical way.

Innovative bulbs provide soft light that is at the same time more intense and less expensive. This is not done on your own. It is necessary to contact the management company, which is obliged to respond if the lighting does not meet the established requirements.

Currently, many entrances have an automatic system installed.

Thanks to this, it significantly reduces electricity costs. This also complies with the requirements established in legislation. Each apartment building entrance is required to be equipped with lighting fixtures.

Lighting in the entrance

Where can I complain about the management company for lighting in the entrance?
Do I need to pay for lighting in entrances or is this service included in the maintenance of housing?
What is the lighting standard in the entrance of a residential building?
There is no lighting in the entrance, there is no agreement with the management company, where should I go?
Residents installed solar panels to illuminate the entrance; they pay to the municipal unitary enterprise.
Should residents of the house pay for lighting in the entrance, as well as street lighting near the house?

If it is difficult for you to formulate a question, call, a lawyer will help you: Free from mobile and landline Free multi-channel telephone If you find it difficult to formulate a question, call a free multi-channel telephone, a lawyer will help you 1. Residents installed solar panels to illuminate the entrance; their payment is to the municipal unitary enterprise.

1.1. If I understand you correctly, the residents installed solar panels at their own expense to illuminate the entrance.

What to do if outages in the house are frequent and constant?

If the failures are permanent, you should first contact the service provider, that is, the energy sales company. If the problem has not been resolved or the application is left without consideration, then the issue can be resolved in court.

Pre-trial proceedings

This option is acceptable in cases where the consumer intends to resolve the issue peacefully. This will save time and money.

Who should I complain to?

You must first submit your complaint to the service provider. If this does not solve the problem, you can contact:

housing inspection;
Rospotrebnadzor;
prosecutor's office

Drawing up a complaint

The complaint is made in simple written form. The text states:

Name and address of the organization to which the complaint is being sent.
Information about the applicant - last name, first name, patronymic, home address, contact phone number.
Service provider information.
The reason for petition.
Applicant's requirements.
List of attached documents, for example, a copy of the contract for the provision of services, claims sent to energy sales.

We do not recommend completing the documents yourself. Save time - contact our lawyers by phone:

8 (800) 350-14-90

Terms of consideration

If the complaint is sent to Rospotrebnadzor or the prosecutor's office, it must be considered within 30 days (Part 1, Article 12 of the Federal Law of May 2, 2006 No. 59). If the complaint is considered by the management company, the response must be sent within 3 working days (clause 31 of the Russian Federation Regulations dated May 6, 2011 No. 354). The period is calculated from the moment the application is received.

The applicant must receive a response in any case, regardless of the outcome of the complaint.

Trial

You should go to court if other options have been exhausted. That is, the consideration of the complaint did not give the desired result and the problem has not been resolved. To do this, it is necessary to draw up a statement of claim and prepare documents justifying the appeal.

Claim for compensation

The statement of claim states the following:

Name and address of the court.
Information about the plaintiff and defendant.
The basis for the provision of the service is the date and number of the concluded contract.
Reasons for contacting. In this case, there will be frequent power outages.
Plaintiff's claims. You can request a recalculation of payments for housing and communal services, and seek compensation for material and moral damage.
List of attached documents - the plaintiff’s passport, service agreement, copy of the statement of claim for the defendant, claims and complaints that were sent as part of the pre-trial proceedings, responses received, receipt for payment of the state fee.
Date and signature of the plaintiff.

We do not recommend completing the documents yourself. Save time - contact our lawyers by phone:

8 (800) 350-14-90

The application is submitted in person, sent by mail or through a legal representative. The latter must have a power of attorney, certified by a notary, indicating the terms of reference.

Duration of the procedure

The statement of claim must be considered within two months from the date of receipt of the appeal, and by a magistrate within one month. (Article 154 of the Code of Civil Procedure of the Russian Federation).

If there is no light on the staircase, where to turn?

Free consultation by phone: +7 (499) 495-49-41 Contents If it is not possible to find the emergency service number, then it is best to call directly to the Criminal Code, where you can find out absolutely any phone number. Another option is to call all available emergency services, where you can find out whether they serve a particular house or not. However, the latter option involves spending quite a lot of time, which is not always considered suitable.

The only action that residents of a particular house can take is to call the management company or emergency service.

Further activities should be carried out by these organizations. At the same time, the official responsibility of any management company is to independently regularly check the presence of light in the entrance, as well as eliminate all emerging problems or problems. The result can be quite serious injury.

Where to go if a light bulb burns out in the entrance of an apartment building?

» Many residents of apartment buildings complain that the lights in the entrances do not work.

This is a fairly common problem that should not be ignored.

Payment for light at the entrance is usually included in the General House Services column. The management company is responsible for the maintenance of common property, including lighting. If there is no light, where to call - naturally, the utility service that is responsible for your home. Timely replacement often depends on the vigilance of the residents.

How to safely turn off power to an apartment?

Turning off the electricity at an apartment panel is not difficult. You just need to unscrew the plugs or move the machine lever to the “Off” position. In this case, the only problem that novice electricians may encounter is that they need to correctly determine where exactly your machine, and not your neighbors, is located on the electrical panel. Next, we will tell readers of the Sam Electric website how to turn off the lights in an apartment through a panel to replace sockets or during vacation.

Why shutdown?

As we have already said, it is necessary to turn off the electricity in two cases:

If you decide to replace the electrical wiring in your apartment or carry out repair work, for example, when you need to disassemble a light switch.
For the duration of your vacation, if you need to leave the apartment unattended. It's better to be on the safe side and turn off the lights before arriving.

In both the first and second cases, you need to open the floor panel at the entrance and find the machine that serves your apartment and which, accordingly, needs to be turned off. How to do it correctly, read on!

How to find the right machine?

Some would-be electricians on the forums recommend acting logically and turning off the circuit breaker that corresponds to the location of the apartment on the floor. This shutdown method is extremely unsafe, because there is a possibility of an illogical arrangement of the protective automation. As a result, you will turn off your neighbors' lights, and if you decide to replace the outlet at this moment, you may suffer from electric shock.

If you don’t know which circuit breaker is yours, it is best to warn your neighbors that they may lose electricity for a few minutes and at that time, use the method of elimination to find your circuit breaker. All you need is an indicator screwdriver, which you will use to check the presence of voltage in the outlet. We talked about how to use an indicator screwdriver in the corresponding article!

Once you find your own circuit breaker, we recommend signing it to avoid this problem in the future! It is enough to simply write the apartment number with a marker above the device and subsequent blackouts will be more understandable!

Safe Power Off

Well, let’s briefly look at how to properly turn off the lights in a Khrushchev-era apartment (an old-style apartment). The fact is that not all panel houses have modern automatic machines installed. Some still use ceramic plugs of two types: with and without a button, which is also not difficult to turn off.

If you need to de-energize your apartment, and there are ceramic plugs without buttons installed on the panel next to the meter, as in the photo below, then you just need to unscrew them (they can stand separately for both zero and phase).

Turning off the electricity at an apartment panel with automatic plugs is even easier - just press the small button, which is clearly visible in the photo below, and the electricity will disappear.

Well, if you have a regular circuit breaker in your electrical panel, then in order to independently turn off the light in a Khrushchev house, you just need to turn it to the “Off” position, which is obviously not difficult even for an inexperienced electrician.

A very important point - after you turn off the lights in the apartment, you need to check the voltage in the sockets using an indicator screwdriver. If the indicator does not light up, it means that you have done everything correctly and you can go on vacation with peace of mind or proceed to electrical installation work.

Finally, I would like to note that sometimes in an apartment panel there may be several automatic machines servicing the electrical wiring: 2 are responsible for the light in the rooms, 2 for groups of sockets, etc. In this case, you need to either turn off all the switches, or find the input one (the largest) and turn it off.

For safe disconnection, we recommend that you look at your own wiring diagram in the apartment in advance, which will indicate the number and rating of all switches.

After repairing the electrical wiring (or returning from vacation), turning on the switched off lights in the apartment is also easy - just screw the plugs back in or turn the machine to the “On” position. That's the whole technology for safely turning off electricity. We hope you fully understand how to turn off the lights in an apartment through a panel without intermediaries!