Many residents of apartment buildings complain that the lights in the entrances do not work. This is a fairly common problem that should not be ignored. Payment for light at the entrance is usually included in the column General house services .
The management company is responsible for the maintenance of common property, including lighting . If there is no electricity, where to call - naturally, the utility service that is responsible for your home.
Timely replacement often depends on the vigilance of residents. You see that the light is not on, call the manager, report problems, insist on replacement.
If the work is not carried out, then there may be people who are dissatisfied with what fees are charged for general house services. It also happens that neighbors or complete strangers unscrew working light bulbs.
In this case, it is hardly worth contacting law enforcement agencies, since responsibility also lies with the management company.
Common reasons
If there is no lighting in the entrance, then you can determine the cause of the problem. The following reasons are considered the most popular:
- Problems with the lampshade;
- The lamp seemed faulty;
- There is a short circuit in the wiring;
- The switch is broken;
- Carrying out planned work, in this case you just need to wait until it is completed;
- An accident is noted at the substation;
- Problems with the switchboard.
ATTENTION! If you pay your utility bills on time, then you have every right to receive them in the proper amount.
If a breakdown is detected, you should not fix it yourself; the best solution would be to contact the management organization.
At whose expense is the replacement or repair carried out?
We figured out who should change the light bulb in the entrance if it burns out, but who pays for it? In your utility bills, you probably noticed the item “General Household Services” - it includes the maintenance of your home. In addition to the above document, there is a letter from the Ministry of Regional Development of the Russian Federation dated June 18, 2007 “On the inclusion of the supply of electrical energy to common areas in an apartment building as part of the payment for utility services,” which in paragraph 11 talks about lighting and who should monitor the serviceability of everything electrical equipment.
These documents indicate that you pay monthly to have light and other benefits of civilization in your entrance.
Who should change the light bulb?
If payment for lighting is included in the utilities that are paid for, then the manager is simply obliged to promptly change burnt-out lamps.
It's not your job, not your neighbors' - it's up to those who look after your home to provide appropriate living conditions. Employees must ensure that the lamps are well secured and protected with special shields.
Many utility companies refer to the fact that residents have debts, but this is not a legitimate reason. All tariffs and rights are prescribed in the housing code , you have the opportunity to demand that the management company perform the work.
If you believe the housing code, then safe and favorable living conditions should be created in apartment buildings. In particular, this is the appropriate maintenance of common property in the house - sanitary standards, fire safety, consumer rights :
- Reliability and safety.
- Property security.
- Availability of use.
- Respect for the rights of owners.
- Condition of utilities and various equipment.
The management organization is responsible for all this . The entrance must be illuminated, because payment for this is included in utility bills.
If due to the lack of lighting one of the residents suffers, then the management organization will bear responsibility. She is responsible for the provision of all services in the house that relate to the maintenance of common property.
Why there is no light and what to do
It is not a fact that the lamp has burned out if it does not shine. After all, in addition to it, there is also the lamp itself, and the wiring, and the switch where there is a possibility of failure. What could have happened?
- The socket in the lamp has failed.
- The power wires in the lamp were broken.
- The food has disappeared.
- The switch is broken.
- There is no voltage on the phase that powers the house lighting.
- The light bulb did not burn out, but simply lost contact; you just need to tighten it in the socket.
All these problems should be solved by an electrician from the organization that is responsible for the electrical system of your home, but who to call? The answer is simple - to the management company or to the HOA. This means that if a light bulb in the entrance burns out, you need to make a request for a replacement. To do this, contact this company by phone. If they refuse replacement or other services, insist that this is within their competence and that you should not interfere with the home’s equipment, especially electrical equipment. You can also check clauses of similar content in the contract and refer to them.
In addition, there is such a document as the Housing Code of the Russian Federation, it contains Article 161, paragraph 1, which says:
“The management of an apartment building must ensure favorable and safe living conditions for citizens, proper maintenance of common property in the apartment building...
“...as well as the provision of utilities to citizens living in such a house...”
“... of this Code, the constant readiness of utilities and other equipment that are part of the common property of the owners of premises in an apartment building...”
Which directly indicates the responsibilities of the management company. Including providing conditions for safe living, please read the full text to know your rights.
Interesting! Based on the same document, it follows that if you stumble on a dark staircase or get injured for other reasons, you can safely demand compensation!
It should be noted that your application must be recorded in a special journal of the company dispatcher, otherwise you will not be able to prove that you applied for help.
Recording requests
The manager must maintain appropriate application logs . This allows you to quickly eliminate malfunctions and damage, and control the quality of work performed.
If we consider the replacement period, it is 7 days from the moment the application to eliminate the problems was received. The manager is responsible for the maintenance of the property, which includes lighting the entrances.
If energy-saving light bulbs burn out, the organization must replace them . Identification and elimination can be carried out as part of scheduled inspections , as well as at the request of residents. If these works are not completed after the deadline, this is considered a violation.
Based on such inaction, the manager can be held administratively liable . In this case, a fine is imposed on officials; it ranges from 4 to 5 thousand rubles; for legal entities, the fine ranges from 40 to 50 thousand.
the housing inspectorate is responsible for monitoring the rights of residents . It is she who has the right to draw up protocols on administrative violations.
Self-replacement
It often happens that residents of houses simply do not think about who should change the light bulbs.
Because of this, they do this work on their own, but in such cases they need to contact the manager. Residents are interested in having cleanliness and a favorable atmosphere in their hallways. Some simply do not want to waste time fighting with managers. Therefore, replacing light bulbs yourself is not uncommon.
If a light bulb burns out frequently, neighbors can agree among themselves to change the lamp one at a time. But be that as it may, such actions are unjustified .
It is important to remember that you pay monthly for utilities, and replacing light bulbs is included in the package of services provided. If this is the case, then the manager must ensure:
- Carrying out periodic scheduled inspections, eliminating minor problems with lighting. This particularly includes replacing light bulbs.
- Elimination of minor faults in electrical devices.
Replacing a light bulb in a hallway: who should do it?
No one will be surprised by the darkness in the stairwells and the absence or breakdown of lighting fixtures in the entrances. This problem becomes especially relevant in winter, when even during the day it is not always light enough.
It is important for residents to know how to deal with such problems and where to turn.
Replacing light bulbs yourself
Many citizens simply do not think about who should change the light bulbs in the entrance.
Replacing a lighting lamp in the entrance of a residential building on Butyrskaya Street, 6.
They strive to improve everyday life, including in the hallways. But at the same time, residents of multi-storey buildings often do not want to spend a lot of time fighting with management companies.
So they simply change the bulbs themselves or insert them when they are not there. Sometimes this is done by residents of only one apartment, sometimes neighbors agree and change the light bulbs one by one.
In any case, such actions are not justified. Do not forget that tenants contribute funds for the maintenance of common property every month when paying utility bills.
As part of this service, the management company or HOA is obliged to:
- carry out periodic scheduled inspections and eliminate minor lighting problems (including replacing burnt out light bulbs);
- Troubleshoot minor electrical faults.
Where to go if the light in the entrance does not work?
Troubleshooting lighting problems is the responsibility of management companies and homeowners associations.
Therefore, if there is no light in the stairwells, you should feel free to call these organizations.
Residents can submit an application for repair work by telephone, through a communication system with a dispatcher, or by contacting them in person.
Many people do not know where to find the number to call when there is no light at the entrance. Typically, utility bills indicate the telephone number of the dispatcher or emergency service. In addition, such information can be placed on stands at the entrance.
Homeowners' associations respond to residents' complaints faster than management companies, which manage a huge number of houses. In any case, on the day the application is received it must be considered. The next day, the organization to which the request was sent to eliminate the lighting faults is obliged to take measures to eliminate it.
What to do if requests remain unfulfilled?
Companies providing services to apartment buildings are required to record information about received applications. In addition, they must monitor how and within what time frame they were executed.
One calendar week is allotted for the complete elimination of faults in the light supply at the sites. Often, tenants have to call the management company several times, but this causes no more light in the entrance.
Residents should be aware that the service organization may be subject to administrative liability for improper fulfillment of its obligations.
Therefore, if an application remains without consideration for a long time, you should complain to the supervisory authorities.
Most tenants do not know where to file a complaint. Control over the management company is carried out by the State Housing Inspectorate. You can also file a complaint with Rospotrebnadzor.
The sequence of actions is as follows:
- make an application;
- send it to the supervisory authorities personally or by registered mail;
- the law allows one month for consideration of a complaint;
- Within one and a half months, utility services are required to correct the comments.
If even after contacting the supervision organization there is no light in the entrances, you can safely sue the Criminal Code. It would be a good idea to file a statement with the prosecutor’s office.
Source bytrf.ru
Where should I contact?
If the light bulb burns out, then you need to contact the management organization or the HOA . This is their job, just like installing motion sensors in entrances.
To do this, you can submit a request for troubleshooting by phone, as well as by contacting the organization in person. In any case, the application must be recorded by the employee.
Many people living in residential buildings do not know where exactly to find a number. In this case, the situation becomes more difficult.
IMPORTANT! It should be taken into account that the total amount of charges for paying for electricity depends on the number of residents.
It is usually indicated on the receipts that you receive monthly; it may contain the number of the emergency service or the dispatcher. In some houses, this information is written on stands located in the entrances.
Typically, organizations that manage a large number of homes respond more quickly to complaints. In any case, your application must be accepted and reviewed.
There should be no questions about how to turn off the light in the entrance when the technician arrives to fix the problem. Usually this does not require more than a day.
What to do if the application is not completed?
If the service organization does not change the lamps, you should not screw them in yourself, because this is not your responsibility. The dispatcher’s task is to receive the application, as well as control that the information reaches the master.
In some cases, it is the dispatcher who monitors the execution of requests. The deadlines should not exceed one calendar week.
Situations often occur when the owners of residential premises are forced to call the property manager several times and remind them of their problem.
ATTENTION! It also happens that during an inspection it turns out that the problem cannot be promptly eliminated. The reasons may be the lack of necessary parts or the need for complex repairs.
If the work is not performed, then the organization can be brought to administrative responsibility . That is why you can wait until the deadline for fulfilling obligations has passed, and then contact the supervisory authorities .
The problem is that many people simply do not know where to turn. The State Housing Inspectorate is engaged in similar work ; you can also contact Rospotrebnadzor .
Your actions should be as follows:
- Drawing up an application.
- Sending to the supervisory authorities, you can do this in person, or send the application by registered mail.
- It takes a month to consider the complaint.
- Within one and a half months, the utility service is obliged to carry out the appropriate work.
If after the appeal the situation has not changed, the light has not appeared, then you can sue the Criminal Code . In this case, it would not be superfluous to write a statement to the prosecutor’s office.
