How many of us like standing in lines? It doesn’t matter where - at a bank, at the check-in counter at the airport, at the post office, or at a payment center for paying utility bills.
will help you forget all the inconveniences associated with paying and fixing utility bills. Having settled down comfortably with a cup of favorite tea and something tasty at the computer, we simply go to the website www.kvp24.ru, the resident’s personal account, and calmly, with comfort and a good mood, we do everything we need.
Now, not only is there no need to contact a settlement center, there is no need for the very existence of a settlement center. Because kvp24 ru personal account allows each of us to make payments for utility services directly with the homeowners association, management company, housing construction cooperative, without leaving home, submit meter readings, check the compliance of charges with current standards. The “Rent 24” system works absolutely transparently; the solution to any issue no longer depends on what foot this or that employee got up from today. Get used to the good:
Features of the KVP24 Personal Account
Access to your Personal Account
To gain access to the “Personal Account”, the owner of the residential premises must submit an application to his service organization in person, by phone or e-mail. The login and password for the account will be issued during the visit, or will be sent by mail or will be indicated in the next payment receipt. The login (personal account number) and password must be entered into the appropriate fields on the website of the service organization esplus.kvp24.ru. After this, you can perform any operations within the current functionality and not waste time in queues at cash settlement centers.
Customer support for kvp24 service
If you have any questions about accruals, payments, working in your personal account, etc., you can contact the hotline. Operators accept calls toll-free at 8-800-333-23-40 from all regions of the country.
On the official Kvartplata24 resource there is a “Support” button at the bottom right. click on it to open the dialog box. In it you need to introduce yourself and describe the essence of the problem, indicate the email address to send a response. Here you can also attach scans of documents.
Ask a Question
Resident's personal account
“Kvarplata 24” is one of the most convenient online services for paying utility bills. Personal account allows the subscriber to make payments and track the personal account balance with minimal time.
Thanks to the “Kvarplata 24” service, meter readings can be transmitted online through the “Personal Account” and immediately receive a calculation of the debt at current tariffs.
An undoubted advantage for users is the opportunity to pay for housing and communal services without commission, which is charged at the cash desks of financial organizations.
Features of your personal account kvp24 ru
All functions and capabilities of your personal account are created as simple and convenient as possible, so that even a schoolchild or a pensioner who saw the Internet once, by chance, last year, could easily understand everything.
In your kvp24 ru personal account you can:
- see the current balance of your personal account - the presence of debt or the amount of overpayment;
- enter and submit meter readings;
- pay for utility services without commission;
- print out receipts for payment of services if necessary;
- familiarize yourself with the current regulatory documents on calculating payment for services;
- contact the dispatcher, leave a request;
- much more.
The pessimist at this point will start whining: “Aha!.. so it’s all about downloading, installing, registering the program again!..”.
But no! This is one of those rare cases when the program is not needed on the computer, and registration is not required.
Everything is much simpler:
Housing and communal services subscriber's personal account
Today, homeowners are increasingly using the Housing and Communal Services Subscriber’s Personal Account instead of visiting cash settlement centers and other financial structures where utility payments are made. In addition to ease of use and the absence of commissions when transferring money, LC makes it possible to store information on payments in a visual electronic form.
If a dispute arises with the management company regarding the debt, this information will be a significant argument in favor of the subscriber.
“Personal Account” is a virtual tool that allows you to control utility costs and receive the necessary information from the management organization. Using this service you can:
- pay invoice receipts using a bank debit card;
- print receipts and personal account statements;
- restore lost payment documents;
- track debt and payment history online;
- transmit meter readings;
- submit applications to the dispatch service;
- receive notifications from the management organization and seek advice.
Opportunities Kvartplata24
Personal Kvartplata24 ru personal account is a high-quality remote service for numerous subscribers. Here you can perform a variety of operations at a fairly convenient time, without leaving the walls of your living space or work office. Among the main features of the portal are:
- Rent personal account - payment using receipts for utilities
- Studying the current status of the registered user’s account;
- Transferring data from a cash accounting device;
- Studying the history according to indications, as well as previous operations;
- Setting up numerous services of a special additional nature;
- Studying current information and methods for calculating contributions aimed at repairs;
- Payment for services provided in the apartment by using a card and without charging an additional commission;
- Printout of the sent payment receipt;
- Study of legal and regulatory documents that specifically regulate the payment process.
On www kvp24 ru a resident’s personal account you can always get qualified assistance from specialists. In simpler cases, you can use available reference information and various useful contacts.
Login to “Personal Account”
Login to your “Personal Account” is carried out on the website of the management organization using a link that is usually provided along with your login and password. When going to the main page, the user will also have access to the latest news, contact details and other useful information. The subscriber logs into the account using his username and password, and, if necessary, puts a “tick” in the “Remember” box. In this case, for subsequent access to your account, you will only need to click the “Login” button.
An important point: when visiting your account for the first time, it is recommended to change your password for security purposes.
Advantages of the Kvartplata 24 service
Before registering your personal account, you should familiarize yourself with the advantages of the service:
- Receive receipts online for invoices issued, and print them out if necessary.
- Make payment using one of the methods of which there are more than 40 options on the Kvartplata24 website. When making a payment, a fee may be charged, which you will be notified about after entering the amount, but before payment.
- Money is credited instantly and is immediately displayed in your personal account.
- A transparent system for calculating receipts in accordance with the current legislation of the Russian Federation.
- Transmit readings from metering devices: gas, water and electricity.
- Familiarization with archival information for up to 3 years: making payments, debts for housing and communal services.
- Contact the dispatch service to call a housing and communal services specialist.
In the video review you can learn in detail about the new system of direct payments for housing and communal services used in the Kvp24 system:
Registration in the account
First of all, carefully read your receipt. There is a high probability that your receipt contains the login and password for accessing the service. This information is indicated below the tables with calculations, along with other reference data. You can see an example of the location of login and password information on a receipt on the Kvartplata 24 website.
To do this, you need to click on the “Login to your personal account for a resident” button on the main page of the site, and on the page that opens, click on the link with the question “Where can I get the password and login to log in?”
If you do not find a login and password on the receipt, the owner of the residential premises must submit a statement to his service organization in person, by phone or email. The login and password for entering your “Personal Account” will be issued immediately during a personal visit, or will be sent by mail or will be indicated in the next payment receipt.
Technical support service
If you have questions or problems using your personal account, it is recommended to look for a solution in the training video or in the “Question and Answer” section. If you can’t find an answer or you can’t do something, you can contact the user support service:
- by phone:
- Russian Federation (toll free)
- Moscow region:8
- Leningrad region: 8 (812) 748-26-40
- by email
To summarize, we can say that the personal account on the Kvartplata-24 website is a convenient and easy-to-use service thanks to its clear interface.
Security and privacy rules
An important point: when visiting your account for the first time, it is recommended to change your password for security purposes.
It may happen that you entered your username and password to log in and forgot it. Try using the instructions to find a previously saved password. Under the form for entering your login and password to enter your personal account, follow the link “Instructions for finding a previously saved password.” You will be prompted to download the instructions in .pdf format for different browsers.
If you couldn’t find your password, you can request it by filling out an electronic form. To do this, you must specify a login. An email with further instructions will be sent to the email address associated with this address.
FAQ
Is it possible to log in to regional services using an Kvartplata 24 account?
Although you can pay utilities through both sites, you will have to create different accounts.
Why are receipts not displayed or opened in my personal account?
Try clearing cache files and browser history. Also test the recommended browsers Google Chrome, Mozilla Firefox, Safari.
Why can’t I log into my account with the current password and login?
Check that the security combination is entered correctly using the symbol display icon. The system is case sensitive. If you cannot log in after checking, perform the recovery procedure or contact support.
Facts about "Rent 24"
- Experience in IT in housing and communal services since 1996.
- We service more than 1 million personal accounts.
- More than 700 clients of HOAs, UOs, RSOs in more than 50 constituent entities of the Russian Federation.
- Unites more than 40 different banks and payment systems.
- Provides more than 30 electronic payment methods.
- Accepts payments throughout the Russian Federation and abroad.
- The only payment service in the Russian Federation that provides instant acceptance and distribution (“splitting”) of payments for housing and communal services at all stages of its passage.
- The settlement bank of the payment service “Kvartplata 24” is JSC “ALFA-BANK”, general license of the Bank of Russia No. 1326 dated January 16, 2015.
“Rent 24” is a resident of the high-tech technopark “Zhigulevskaya Valley” and a member of the NP SRO “National Housing Congress”, and is also included by the Russian Ministry of Construction in the Smart Cities Data Bank.
Description of the service
This is a digital industry platform designed for settlements in the housing and public utilities sector . It consists of ten integrated cloud portals. They are intended for home owners, management companies, resource supply companies, housing cooperatives and homeowners associations located throughout the country. The portal brings together payment services and banks, which allows users to make online payments in 30 ways. The kvp24 ecosystem includes:
- Analytics department;
- consulting;
- expert support service;
- section on working with debtors;
- Maintenance;
- processing of money transfers;
- Passport Office.
Kvartplata 24 was created to pay utility bills
It operates in all Russian regions. Each resident can create a personal account on the website, track the amount accrued to him for payment and directly interact with the relevant department. To do this, just log into your KVP24 personal account and select the desired function.
The advantage of the service is that with its help you can resolve a controversial issue remotely, without personally visiting the organization’s office. It features advanced functionality.
Personal account features
The portal is equipped with a working window, with which you can view the current account status. The user can also pay utilities, register and track the history of transferred information. In addition to self-administration, the service has a support service. Everyone has the right to remotely consult about the operation of the portal and clarify the amount accrued for payment. In the account created on the website the following are available:
- regulations on the procedure for charging for HOA services;
- printing out receipts for paid utilities;
- consultations with service staff;
- calculation of contributions for major repairs and utilities;
- setting up SMS or email notifications.
On his own page, the property owner sees all current and upcoming transfers, the amount of overpayment and debt. If discrepancies are found, he does not need to go anywhere. All you have to do is send a request and wait for the dispatcher to respond. In addition to tracking payments and monitoring credits, users can remotely transfer money for any utility services without a commission fee. This is done through an electronic wallet or bank account. The service can also transmit meter readings in a remote format.
Procedure for sending meter readings
To begin, the user must log in to the site and go to the “Registration of readings” section. All accounting devices installed in his home will appear in the window that opens. At the end of the table there will be a “Submit” button, which you must click to complete the action. It is recommended to carry out this procedure from the fifteenth day of the current month until the third day of the next month. But it will be impossible to complete it through this portal without going through the registration process.
This information must be filled out directly in your personal account.
Why transmit evidence?
If you ignore the requirements of the service organization and do not enter meter readings, the company will calculate the amount of resource consumed based on the average standard consumption and issue inflated bills.
The tenant’s personal account “Kvartplata-24” serves companies such as, for example, Energosbyt Plus JSC, Management Company No. 2 LLC, etc.
Rules for entering testimony
- Meter readings for electricity, gas and water must be submitted on time. The date is set individually by your management organization. As a rule, the deadline for submitting testimony is the 25th day of the calendar month. If readings are sent after the deadline, the cost of resources will be calculated according to the statistical average. To recalculate the receipt, you must submit the IPU readings on time next month.
- Meter readings are transmitted as integers. Fractional numbers do not fit!
- Supervisory authorities of service companies have the right to record meter readings. Citizens are required to allow them to check meters.
We recommend that you submit meter readings to utility companies in a timely manner, since calculations based on actual readings are much more profitable than calculations based on standards. To avoid penalties, enter your readings monthly. Convenient methods of communication with the management company make this procedure comfortable. If you do not transmit meter data, then you will have to pay for the services in any case, but at inflated standards!
For questions related to the procedure for calculating and paying for utility services, appeals should be sent to the State Housing Inspectorate, which is part of the Ministry of Construction, Architecture and Housing and Communal Services.
