VTB mortgage personal account: registration rules, deadlines for reviewing an online application

Mortgage conditions at VTB Bank for new housing

VTB offers potential clients to purchase housing under construction or already built, the ownership of which has not been registered. The program was called “Mortgage for new housing.”

As part of this offer, there are 3 main mortgage options of the bank: “Digital bonus” - a discount for registration in your VTB personal account; “More meters - lower rate” - the larger the apartment, the lower the loan rate; Applying for a mortgage without proof of income - obtaining a loan using two documents.

Other product terms:

• The loan amount is 0,000 rubles.
• The interest rate is 7.4-8.9% (the base interest rate is about 8.4% per annum).
• The term of the loan agreement is up to 30 years.
• Down payment - from 10%.
• Property insurance is mandatory.
• Life and health insurance - at the request of the borrower.

Under the terms of the program, borrowers purchase ownership of apartments or apartments from bank partners, as well as from legal entities that are not accredited by VTB. If the borrower refuses life and health insurance, the bank may increase the rate by 1%.

How does the institution communicate the decision?

Once the application has been completed and submitted to the manager, the review period will begin.

The bank can inform clients about its decision in one of the convenient ways:

1. Send an SMS message to the number specified in the client’s questionnaire. If a solution is received, the client will know about it in a few seconds. As soon as a potential borrower has received such a notification, you can immediately go to the bank branch and inquire about the details of the loan program;
2. Call the phone number. A bank representative can call the mobile phone left at the bank and report the decision. In telephone mode, the amount of interest on the loan, the size of the loan and the lending period are also reported. In the same conversation, the bank manager can provide other information on the selected credit program that interests the borrower;
3. Send a message to your VTB-24 Online personal account. If the client is connected to the service, then sending a notification is not difficult.

If more than a week has already passed since the application was submitted, and the bank is in no hurry to communicate its decision, you can safely go to the branch to monitor the process of considering the application; the managers will log into the system and report on the progress of the case. You can also call the phone number and ask the operator about the status of the application.

Requirements for borrowers

Citizenship and permanent address do not matter. The borrower must have a place of work in Russia, or work abroad, but in a Russian company. Other requirements:

• The borrower's age is 21-75 years.
• The borrower's employment is: employee/public sector employee/civil servant/individual entrepreneur.
• Work experience - at least 1 year of work experience in the current place.

The work experience requirement is waived if the borrower takes out a mortgage loan without proof of income. There are separate requirements for the length of work of foreign citizens.

List of documents for obtaining a mortgage

To submit an application, the borrower fills out an application form in which the client’s personal data is indicated. In addition to the application form, the following documents will be required:

• Passport - a citizen of the Russian Federation or a foreign country.
• Employment data - a certified copy of the work record book or an extract from the electronic work record book.
• Information on income - certificate 2-NDFL, declaration 3-NDFL, certificate in bank form, salary account statement.

Clients who receive wages into accounts opened with VTB do not provide information about their income to the bank. All clients have the option of obtaining a mortgage without proof of income and employment data. A mandatory requirement for foreign citizens is documentary evidence of legal stay on the territory of the Russian Federation.

Unreasonable deadline for reviewing a mortgage application

I don’t even know how I can influence this situation... On August 1, 2017, I contacted the bank to get advice on mortgage lending, I’ll immediately note that I am a salary client of this bank , upon receiving the consultation they told me the deadline for reviewing the application and gave me a memo with a list documents and all necessary information about the terms of consideration and conditions of mortgage lending. The period for consideration of the application , both according to the employee and the one indicated in the memo, ranged from 5 to 15 working days. On August 07, 2021, I had already submitted a complete package of documents for consideration of an application for a mortgage at VTB 24 Bank (office in Magadan, Lenin St., 30), the application was accepted, they checked whether the complete package of documents was submitted, whether the forms and necessary certificates and were told to wait.

On August 23, 2021, this was the 13th working day of consideration of my application , I decided to call the VTB 24 bank hotline to clarify the progress of consideration of the application, since by that time there were no calls at all either to me personally or to my work, no one checked my documents. When talking with a female operator, it turned out that she did not see my application in the system at all, that is, my application “seems to not exist.” She suggested calling the local branch office and gave me a contact phone number.

On August 23, 2021, I called the local branch office with the same question about the progress of the application review, to which I was told, I quote, “How long did they tell you the processing time for the application? 15 working days? Is the 15th working day Friday? wait, the deadline hasn't expired yet"

Having called our local office again on Friday, August 25, 2021, at around 5:00 p.m. Magadan time, they told me “So what, today is the 15th working day, our working day ends at 7:00 p.m., so wait until at the end of the working day, they will call you.” Naturally, I didn’t expect any answer that day.

On Monday, August 28, 2021, having called the bank office again, I was given the answer that today they would certainly tell me what was going on with my application. But no one ever called me.

On the morning of August 29, 2021, I called the bank office again, this time I asked for the phone number of the head of the lending department, since the issue was not resolved by ordinary employees. They simply forgot about me. Having called the head of the department, I received an answer that she would personally figure everything out and let me know. On the same day, after lunch, a young man from the audit department called me and the chief accountant from my work in order to clarify the information on the questionnaire and income certificate. He also clarified that today he will hand over the documents for further consideration. On the same day, a girl called me and said that at the local level they reviewed my application and pre-approved it, now all documents will be considered by the central office in Moscow, and also clarified that an additional certificate from work may be needed.

On September 05, 2021, I sent an additional certificate from work to the email of the credit manager who is handling my application. Calling the manager a week later, I was told that they were still waiting for a decision from Moscow. However, the manager found it difficult to answer how long we would have to wait.

On September 15, 2021, after fruitless calls on September 13 and 14 to my manager’s personal phone, I finally got through and heard the answer that there was still no decision on the application from the head office in Moscow and it was also unknown when I would be given an answer. In addition, she clarified that the additional document was registered as a new application; why it was a new application is completely unclear to me. Also, I received a suggestion from my manager that maybe you should simply refuse the application, since it has been under consideration for so long.

As of September 21, 2021, my application has been considered for 34 working days and to this day I have not received any response. Based on the above, I cannot rate the work of this bank higher than one.

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Proc. rate 7.4% per annum Payment per month 100 ₽

Amount of payments 10,000 ₽ Overpayment 1,000 ₽

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Reasons for refusals

On the Internet you can find reviews that even with a good credit history, obtaining a mortgage loan from VTB is not always possible, for example, this:

The bank itself gives only one reason for refusal: the bank's judgment that the borrower's employment and income are unstable and if he loses his job it will be difficult for him to find employment elsewhere.

The lender may have such an opinion, for example, after studying the client’s work history, length of service, education, marital status and income.

How to increase your chances of approval:

• get an official job;
• indicate in the application the place of part-time work;
• attract close relatives with a high salary or other income to receive a loan;
• make a down payment of more than 40% of the cost of housing;
• attract co-borrowers or guarantors;
• have a good credit history;
• indicate in the form all available types of education.

The main condition for making a positive decision is, of course, your earnings. The higher it is, the greater the chances of getting approval. Its size should be such that the monthly payment does not take more than a third of it.

You can pre-calculate the payment amount, interest rate per year and other lending parameters using the online calculator on the VTB website:

It will help you evaluate your capabilities, although it is not a public offer.

FAQ

Is it possible to use maternity capital within the framework of the “Victory over formalities” program?
Under the terms of the option, the client makes an initial payment of at least 30%. The use of maternity capital is not provided. How long does it take to process a loan application? The bank will make a preliminary decision within a minute. The final decision takes up to 5 days.

How will I know the decision on my application? Regardless of whether the bank approves the loan or not, the client is notified of the decision via SMS message.

My mortgage was approved, I purchased an apartment, who owns it - me or the bank? By law, the owner is the borrower, and the bank is the mortgagee.

What does “More meters - lower rate” mean? If the borrower purchases an apartment with an area of ​​65 sq. m. meters, the bank will reduce the standard interest rate on the loan.

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How is it viewed?

After you fill out and submit the form, you will need to wait some time for the bank’s decision.

The processing time depends on the loan program you have chosen. According to the “Victory over formalities” program, a decision is made within 24 hours. In other cases, the application is considered within 3-4 days. But this period is set for standard loans; in different situations, the consideration may take a week or even a month.

In general, the procedure for obtaining a mortgage looks like this:

1. The borrower fills out a form on the website.
2. A bank specialist contacts the client within 3 hours during business hours and makes an appointment for a consultation.
3. The borrower comes to the bank office at the appointed time with documents and fills out an application.
4. Waits for the bank's decision within 1 to 4 business days.
5. Selects real estate.
6. Signs loan documents.

If the application is filled out in the office, then points 1 and 2 are excluded, and the rest of the process follows the specified algorithm.