VTB Insurance - personal account, conditions and prices, policy cancellation

Real estate insurance for mortgage

When a person buys an apartment with a mortgage, it remains pledged to the bank until the mortgage loan is fully repaid. In order for the bank to be sure that everything will be in order with the apartment, it asks to take out insurance. This insurance is called real estate mortgage insurance.

When entering into a transaction to purchase an apartment with a mortgage, the bank will offer several insurance companies to choose from. A realtor can also recommend a company, but you can find one yourself. For insurance you will need:

• choose an insurance company;
• collect documents: borrower’s passport, purchase and sale and mortgage agreement, real estate appraisal;
• sign the application - the form will be issued by the insurance company;
• pay for insurance.

For a mortgage, only the structure is insured - these are the load-bearing structures of the apartment. There is no need to insure repairs, communications or liability to neighbors. The insurance company will offer extended insurance: against fire, flood, liability to neighbors or repairs - but all this is not necessary to apply for a mortgage, and you can refuse.

There is a condition in the mortgage agreement: the borrower must insure the property, otherwise the bank will not enter into an agreement with him

Insurance of an apartment for a mortgage costs about 0.1 - 0.5% of its value. For example, for an apartment worth 2,550,000 rubles, insurance costs 5,100 rubles per year. The price of insurance depends on the cost of the apartment, the loan amount, ownership rights, age and gender of the borrower.

You can roughly calculate the price of insurance on the websites of insurance companies, for example on the Ingosstrakh calculator:

To calculate, you need to enter the bank, loan balance, interest rate, year of birth, gender and insurance period. Ingosstrakh apartment insurance cost calculator

There are insurance companies whose representatives come to the bank on the day of the transaction to sign an agreement with the borrower - this is more convenient than going separately to the insurance company and then to the bank. After paying for the insurance, you will be issued a policy and a memo.

The policy looks like this:

Apartment insurance must be renewed every year while the mortgage is in force. If you forget about insurance, you will have to pay the bank a penalty: ½ of the mortgage interest rate. For example, if the interest rate is 8% per annum, each day without insurance the debt will be calculated at a rate of 12% per annum.

Sanctions for lack of apartment insurance are specified in the mortgage loan agreement

Every year the price of insurance decreases because the loan balance becomes smaller.

VTB Insurance personal account – 24/7 online access to services

Like most of the country's leading financial companies, VTB Insurance provides most services remotely – through the client’s personal account. On the portal, you can issue and renew a policy, report an insured event, or ask a specialist a question in just a few clicks. Your own account on the Internet allows you to connect new programs without visiting the department, which will be especially useful for people who value their time, as well as in a difficult epidemiological situation.

How to register in the personal account of an insured person at VTB?

The registration procedure in the VTB client account takes no more than 5 minutes - the user independently indicates the necessary data, following the instructions:

1. Go to the “New Client Registration” page.
2. Enter your phone number or email address and make sure that the boxes below agree to the terms and conditions.
3. Enter the received activation code (arrives within a few seconds) and personal data, create a password and click “Save”.
4. Wait for your account to be created – it may take several minutes to verify the provided data.

After assigning a login to the client, he will be able to log into his personal account using a self-created password and receive all available services.

How to log into the VTB Insurance client account?

Authorization in your personal account on the official website of VTB Insurance is carried out using the previously received login and password - just enter them in the appropriate fields. You can also log in using your State Services portal account, however, this method is not available to all users.

If the client has forgotten the authorization data, they can be restored using contact information - email address/telephone number, where a link will be sent to reset outdated information. The operation is carried out through the “Password recovery” section.

VTB Insurance personal account - overview of opportunities

The VTB Insurance Internet account is a convenient platform for remote management of services without visiting the office. A wide range of options are available to the client on the website:

• renewal and payment of existing policies;
• registration of new products with automatic indication of personal data - no need to re-enter;
• obtaining information about connected services;
• availability of personal discounts and offers from the company, including promotional codes;
• a help button, thanks to which you can quickly call a VTB Insurance employee.

Access to your personal account is carried out from a computer and phone - the site supports standard and mobile browsers.

Apartment insurance against fire and flooding

An apartment can be insured not for a mortgage, but voluntarily, for example:

• from fire;
• flooding by neighbors;
• short circuit;
• natural disaster;
• damage to furniture or apartment by third parties;
• theft or robbery;
• explosion.

Companies offer insurance for interior decoration, structures - these are walls, floors, ceilings - furniture, equipment and other movable property.

Insurance works like this: a person buys a policy for a month or a year and in the event of a fire, disaster or explosion, he receives compensation from the insurance company. For example, if you buy an annual policy for 3,445 rubles, the insurance company will compensate for:

• 300,000 rubles for interior decoration and utilities;
• 200,000 rubles for furniture and equipment;
• 255,000 rubles for the damage the person caused to neighbors.

It turns out that the maximum compensation when purchasing a policy for 3,445 rubles is 755,000 rubles. This money can be spent on repairs and the purchase of new furniture if an insured event occurs.

A friend, relative, or spouse of the owner can insure an apartment, but only the owner—the one whose name appears on the extract from the Unified State Register—receives compensation.

You can insure your apartment against fire, flood, natural disaster or explosion online, for example:

• in Ingosstrakh;
• Tinkoff;
• Alpha Insurance;
• Renaissance;
• Reso-guarantees.

When applying for insurance, you can choose what exactly the apartment is insured against: flood, fire, or only natural disasters or theft.

What types of insurance are available from VTB?

The key advantage of VTB Insurance is its universal service provision - the company works in several areas at once, allowing you to purchase a policy with protection against almost any risk. In 2021, 5 types of insurance are available:

• health – the opportunity to receive qualified medical care for yourself and family members;
• auto – issuing a CASCO policy to protect vehicles;
• travel – protection of tourists on holiday in other countries;
• property – real estate insurance, including the case of concluding a mortgage agreement;
• life – investment and savings insurance is provided.

For a number of insurance protection programs, the policy is issued at IC SOGAZ, which has merged with VTB Insurance - the services of the country's two leading organizations are now offered in a single service.

Liability insurance for neighbors

Another option is neighbor liability insurance, which is called public liability insurance. For example, if a pipe breaks in an apartment and its owners flood the neighbors below, the insurance company will cover the damage. If you have insurance, you won’t have to pay for your neighbors’ repairs.

The price of liability insurance to neighbors depends on the city, the condition of the house and the amount of compensation.

For example, in Tinkoff, liability insurance to neighbors with compensation of 250,000 rubles costs 1,680 rubles per year. This is a calculation for a house built in 1937 in Chelyabinsk; using the calculator you can calculate the cost of insurance for your address

A liability insurance policy can also be issued online.

Company products

In addition to the online selection of insurance products, the company’s clients can purchase other insurance coverage options both at VTB Bank branches and on the organization’s website.

Quick policy “Hello, neighbor!”

An alternative to issuing a standard policy on the Internet or on a website is property protection with express registration “Hello, neighbor!” from VTB 24. The policy can be purchased both from the group and from partners , for example, in cellular communication, equipment and electronics stores Euroset, Svyaznoy, Eldorado, commercial banks JSC Raiffeisenbank, PJSC Post Bank , PJSC Sovcombank.

The advantages of the insurance product are registration without documents and inspection. All data is filled in “according to” the buyers of the product. The insured may be the owner of the property, but it is allowed to purchase the product in favor of third parties with another owner of the apartment indicated as the beneficiary.

Calculation of the policy price within the framework of the “Hello, Neighbor!” program – 5 thousand rubles (with insurance coverage of 1.1 million rubles) and 12 thousand rubles (insurance coverage – 2 million rubles). The program includes civil liability protection, interior decoration, and owner's property, including dishes, appliances, furniture and clothing.

"Apartment optimal"

This is a classic option for property insurance , which can be purchased at VTB Bank branches. It includes protection against fires, gas explosions, natural disasters, bays and floods, illegal actions of third parties (vandalism, theft, robbery), and terrorist acts. Additionally, clients are protected from civil liability to neighbors.

The policy is calculated taking into account the protection parameters chosen by the client at bank branches. The cost of insurance varies depending on the amount of insurance compensation: the higher the amount of insurance protection, the more expensive the cost of the policy. A passport is required to register the product.

For detailed information about the policy, please call the Contact Center at 8-800-100-4400.

How to get compensation for apartment insurance

To receive compensation from the insurance company you need to:

• try to reduce the damage, for example, call firefighters, police or utility workers as soon as possible;
• take a certificate or other document from service employees, for example, draw up a flood report with utility workers;
• photograph or videotape the consequences of an insured event, for example, a swollen floor, fallen wallpaper or a burnt sofa;
• register an appeal with the insurance company: call, send an application through the website or application - this is usually given from 5 to 14 calendar days;
• wait for the damage assessment by the insurance company;
• receive compensation.

In order for the insurance company to assess the damage correctly, you do not need to repair anything yourself, change furniture or re-glue wallpaper. An exception is the replacement of pipes, walls or floors if this is necessary for the safety of the residents of the house.

How to cancel a VTB Insurance policy?

A frequent situation faced by VTB Bank clients is the imposition of voluntary insurance services when applying for a loan. Under certain contracts, insurance is mandatory, for example, protection of property under a mortgage, but it is not necessary to insure the life and health of the borrower. If you were unable to cancel the policy at the stage of purchasing the policy, you can initiate the procedure during the “cooling off period” (14 days from the date of signing the contract). You need to act according to the instructions:

1. Fill out an application to waive insurance during the “cooling off period.”
2. Attach a copy of your passport, insurance contract, and details for crediting funds.
3. Send documents to the VTB Insurance office at the address: Moscow, Chistoprudny Boulevard, 8, building 1. This can be done in person or by mail.
4. Wait for review - funds will be transferred within 10 days.

It is important that the letter of refusal be sent no later than two weeks from the date of conclusion of the contract. It does not matter when the insurer receives the documents - the condition of the “cooling period” will be met, and the insurance premium will be returned in full.

Insure risks

offers protection against the following types of risks:

• Bays, floods of third parties. This may be robbery, theft, robbery, vandalism and other actions aimed at destroying the property and property of the beneficiary.
• Civil responsibility to neighbors. If the owner unintentionally caused harm to the health of neighbors or their property, his interests will be protected by a financial company. For example, VTB 24 insurance will help against the risk of flooding of neighbors due to a burst water pipe.
• Fire and the consequences of its extinguishing, exposure to smoke from combustion products. Damage is indemnified if, after extinguishing a fire, the insured object was damaged by water, foam or sand (for example, from the actions of a fire brigade).
• Gas explosion and consequences, including damage to property from fragments and other objects.
• Natural Disasters. Adverse natural phenomena that negatively affect the condition of the insured property, for example, floods, hurricanes, landslides, are included in the list of risks subject to compulsory insurance.
• Other actions and phenomena included in the insurance contract.

At the request of the client, the list of insured services can be expanded, or vice versa, reduced to the required level. The number of risks is reflected in the final cost of the insurance premium, which also depends on the availability of a lease agreement, the region of registration and the total area of ​​the premises.