It is necessary to change the windows in the school building to energy-saving double-glazed windows

How to correctly write an application to housing and communal services (sample)?

The application form in question does not have a legally regulated form. The application is drawn up in any written or printed form signed by the submitter.

However, the general rules for filling out similar forms apply to this document:

In the upper right corner the details of the official (position, full name...), name and legal address of the management company are indicated. Next, you need to write from whom the application is being submitted (full name..., address, contact details).
In the middle of the sheet is written the name of the document - “Application”.
Under the name, on a new line, the essence of the problem is stated in as much detail as possible. Next, options for solving the current problem are proposed in the form of a petition or demand, depending on the situation.

Submission of the application is carried out in person through a visit to the management company, or by mail by letter with notification.

In the first case, it is necessary to draw up two copies of the application - one remains with the applicant. The recipient of the application must sign on your copy confirming receipt.

You can find out about who else you can file a complaint against and how to file one correctly by studying the materials on the ahrfn resource. com, where various conflict situations related to real estate and utilities are discussed in detail.

How to write an application for renovation of an entrance?

Entrance repairs, broken windows and tiles: where to go and what to do? Important Send by registered mail with a valuable description - this way you can then prove that there was definitely a complaint. That’s the whole algorithm of actions. Let's repeat:

Collecting evidence
We study a sample application to the UK for the repair of an entrance
We transfer it to the management company
We are waiting 30 days for the results of the repair.

If nothing happens, it’s time to start influencing the management organization with regulatory authorities.

Complaints Despite the obvious defiant behavior of management organizations, basically there is nothing behind them except outright bluff. The legislator has significantly simplified the life of homeowners in apartment buildings by allowing them to contact three supervisory agencies at once.

Application to the management company to replace a window in an apartment

What to do if the glass is broken and where to report it? As we have explained, everything related to the maintenance of common property is the authority of the management organization, so all requests regarding any malfunctions of common property should be addressed specifically to the management organization. pp. “and” clause 31 of the Decree of the Government of the Russian Federation dated May 6, 2011 N 354, provides for the obligation of the management organization to receive messages from consumers about the fact of violation of the quality of utility services and messages about malfunctions that have arisen, as well as after receiving such a message, to conduct an inspection on this fact. The management organization is also obliged to keep records of incoming complaints (demands, demands, appeals and statements) regarding the provision of poor-quality services or malfunctions that have arisen and, no later than within 3 working days, carry out an inspection of this fact.

Sample application for replacement of windows in the entrance

in the “header” fill in your initials, registration address and contact information, including email;
in the title we write “statement of violation of the rules for the maintenance and repair of residential buildings”;
Next comes the text of the complaint indicating the reason and address where the violation occurred (remember, you must write to the point, without unnecessary details);
below, ask the inspector to conduct an on-site inspection and issue a resolution to eliminate and punish those responsible;
We put a signature and date.

Some management companies offer to submit applications electronically through the appropriate feedback form or using email contact information. However, it is important to take into account that from the point of view of the legislation of the Russian Federation, sending this email does not have the status of a statement, but is an ordinary issue, which relieves the management company of responsibility for the need to take the measures mentioned in the appeal. But conscientious and responsible management companies do not leave such requests unanswered. A plan for current repairs is drawn up at annual meetings of owners. Turnout of the chairman and council of the apartment building + 5-8 residents (this is the real maximum.) Even if, in the form of in-person voting, a decision was made not to do cosmetics, but to change the windows, the management company cannot object to them (the owners’ money!). There were examples when the Criminal Code fined the State Housing Inspectorate for failure to comply with an order, based on the proposed complaints for precisely this reason.

Based on the current legislation of the Russian Federation (“Housing Code of the Russian Federation, Decree of the Government of the Russian Federation No. 491 “Rules for the maintenance of common property”, an agreement concluded between residents and the management company, other regulatory and sub-regulatory acts) issues of maintaining the housing stock have been transferred from state competence to interaction between the management company/other organizations involved in maintaining the building and residents of an apartment building or other residential building.

How to force the management company to make repairs in your entrance?

Add evidence of your words to the application - photographs of what requires repair
Enter the date, provide your details – full name and address, contact phone number.

Application to housing and communal services for replacement of windows in an apartment Sample - application to the management company for repairs to the entrance. An extremely clear document will significantly reduce the time it takes to consider an application in cases where it was not possible to agree on repairs with the management organization, and the application is transferred to the housing inspectorate or court. Attention How to force the management company to make repairs If there was no response to the residents’ letter to the management organization, or the management company refused to carry out repair work, in order to oblige the management company to carry out repairs, first of all, you should take care of sending a complaint to the housing inspectorate.

The claim must contain all the necessary arguments and specify all types of repair work that residents want to receive from the management company. In addition, it should be indicated what the maximum period of time is allotted to the management organization to make the relevant decision and enforce it (the minimum period in this case is 15 days).

The claim, drawn up in at least two copies, must be certified by the signatures of the residents. Letter to the management company for roof repairs The roof of a house can be a source of trouble for residents of the upper floors: leaks of various types can impair the quality of living and cause damage to personal property. The situation with roof repairs is complicated by the fact that the funds allocated by the residents of the house for major repairs must be evenly distributed among all major repair items (for the list, see Contents:

Sample applications to the management company
Application to housing and communal services for replacement of windows in an apartment
How to write an application for renovation of an entrance?
Topic: claim to reu...
Fills.spb
Sample application for roof repair to the management company
How to write an application to REU for window replacement

Sample applications to the management company The latter is concluded after coordination of actions with the person organizing the repair and follows the selection of a contractor that suits the parties involved in this process. Applying to housing and communal services to replace windows in an apartment But homeowners are required to independently monitor balcony parapets and other adjacent structures.

How to write an application to change the windows in the entrance

For example: “To the manager, address is such and such a city, such and such a street, such and such a house.” The name of the management company can be found on the payment slip that comes to you monthly for housing payments

The word “Statement” and let’s get to the point. "

Tambours in houses with “Czech” and “hotel” layouts
Small premises on the ground floor in “Khrushchev” and “Brezhnevka” buildings
Attic spaces in modern houses
Technical floors in nine-story buildings built in 1980-2000.

You need to understand that everything that does not belong to the area of the apartment is, accordingly, common property. Therefore, you can safely justify your demands with the Decree of the Government of the Russian Federation if the management company begins to invent excuses for its inaction. And yes, you can also write an application to the Criminal Code for cosmetic repairs of the entrance - it will also be illegal to refuse such requests. Therefore, we feel free to write an application, for example, for cosmetic repairs of the entrance, and indicate the necessary premises. A sample can be viewed on our website below.

It is necessary to change the windows in the school building to energy-saving double-glazed windows

Dear patrons! KOGOAU Secondary School in Luza asks you to provide support and assistance in allocating funds to create comfortable conditions for learning and education. The school building was built in 1963. No major repairs to replace window units have been carried out since the day the building was put into operation. The window blocks are in the following condition: cracks are visible on the surface of the window frames, delamination of wood, and chips on the painted surface. On the outside of the wooden surface of the frames there are traces of rot and cracks at the joints 2 mm wide. The glazing beads on the windows do not fit tightly. The window block also has cracks in the narthex, distortions and a violation of the connection between the window frame and the walls. The window frames do not close completely; the gap in the narthex is from 15 to 20 mm. At the bottom of the frames there are traces of rotting and destruction of the wood. The glass in many frames is composite, which leads to heat loss in the autumn-winter period (Photo attached). Currently, the school is a flagship school in the North-Western Educational District. Since 2013, our school has operated a regional innovation platform under the leadership of the Institute of Education and Science of the Kirov Region. School graduates annually demonstrate solid knowledge at the state final certification. For six years, the average score on the Unified State Examination has significantly exceeded regional indicators in chemistry, biology, and the Russian language (level of lyceums and gymnasiums); in 2021 exceeded the regional averages in 6 subjects. In three years, 7 hundred-pointers. The number of high scorers increased from 2014 to 2021. – from 9 to 22 people. In 2017, 1 student passed 2 subjects with 100 points. Last year, the school took second place in the region among state educational organizations in terms of the number of 100-point students. This academic year, out of 35 graduates, 10 graduates received medals at the federal level; regional level medal – 1 graduate. So, in 2018, out of 35 people, 25 entered universities in Kirov, St. Petersburg, Moscow, Yekaterinburg. Of the 25 people, 22 entered state-funded places. Currently, there are 696 people studying at the school, of which 81 are students in special (correctional) classes of the VIII type, - the school hosts regional Olympiads for schoolchildren, regional and district seminars for teachers, - the school operates a boarding school with round-the-clock accommodation for 30 people, for whom it is organized 5 meals a day, - there are extended day groups for primary school students, - a center for the Unified State Examination is organized on the basis of the school for all graduates of the Luza region, - summer health camps operate annually, - more than 90 schoolchildren are transported daily by school buses from nearby settlements, where educational institutions were reorganized (students are in the school building until 15.00) - more than half of the students are provided with free lunches (food subsidies from the regional budget). Based on the above, the school staff turns to you with deep bows, the greatest respect and a sincere request: if you have the opportunity, then satisfy the request to allocate the necessary funding (the school does not have its own funds to replace window units) to replace 10 window units at estimate (attached) in the amount of 225063=00. THANK YOU

I couldn’t attach and upload a photo of the window and an estimate.

How to force the management company to make repairs at the entrance?

There will always be a remedy for the unfair work of the management company. only two options by which you can force the management company to make repairs:

It is possible that representatives of the management company will still take the owners’ claim seriously. And they will begin to actively develop a plan for carrying out repair work. However, this does not always happen, and in some situations only a trial can bring unscrupulous utility workers to their senses.

Step-by-step algorithm of actions

To do this, you need to correctly draw up a claim and send it to the organization’s address. Algorithm of actions:

We come to the management company office and ask for a plan for carrying out repair work.
We are making a claim. It must include all the work that the organization must perform.
We write in a separate line the requirement to reduce payment for services. If they do not fulfill their duties to the proper extent, let them receive an appropriate reward for this.
We indicate the exact period within which management company employees are obliged to carry out all necessary repair work.
We certify the claim from other residents of the entrance by affixing personal signatures of each.
We send the document to the office of the management company.

You can find out all the details about how to write an application to the management company for repairs here, and in what time frame you should receive an answer, read here.

What are the repair responsibilities?

The repair work that must be carried out at each entrance includes the following items:

wall treatment before painting (putty, primer, etc.);
painting walls;
ceiling preparation;
painting the ceiling;
repair of the vestibule, entrance to the entrance;
repair of entrance canopies;
replacement of glass in windows;
replacement of windows, frames and other window-related repairs;
repair, painting, inserting locks, replacing mailboxes;
repair of flooring and its individual parts;
painting, repair and replacement of batteries;
painting, repairing and replacing railings;
repair work related to garbage chute breakdowns;
repair work of lighting devices, as well as replacement of lamps, fixtures, etc.

If we talk about major repairs, then the repair of the entrance has nothing to do with it. The overhaul includes:

Basement renovation.
Roof repair. You will learn how to write an application for roof repair after a leak in another article.
Repair work related to malfunctioning elevator.
Facade and foundation of the house.

Entrance repairs are considered routine repairs, not major repairs.

If the Criminal Code refuses

There are times when you can hear a refusal from managers due to the fact that this is not part of their responsibilities. However, they can carry out repair work for a fee. It is also a very common excuse that these services are not specified in the concluded agreement. All these excuses are a direct violation of Russian legislation.

Moreover, the resolution clearly states that repair work must be carried out at least once every five years. Moreover, the management organization is obliged to repair the entrance, even if this clause is not in the agreement.

A separate fee can and is legally charged from owners only for major home repairs. Everything related to the concept of “major repairs” is regulated by Article 166 of the Housing Code of the Russian Federation.

For those who want to know what to do and where to go if the Criminal Code is inactive, we have prepared this article.

How to achieve it?

There are three options:

Filing a claim (what types of claims are there?).
Collective complaint addressed to the general director of the management company. Read about complaints and applications to the Criminal Code here.
Proceedings in court. We talked about this in more detail here.

How to write an application to the management company for the renovation of the entrance: sample and tips

It is better to file a complaint in three copies at once , with one redirected to the local administration. If the management company has not ignored your letter and is making contact, then we follow the algorithm:

We are drawing up a list of works that must be approved by the general council of residents of the house.
We enter the list into the defective list. This should be done carefully and very carefully, since the management company will carry out work according to this list. If you miss something, it will be your fault. Also, all work specified in the defective statement is covered by a guarantee.
We draw up a work commencement act.

It is best to monitor the repair process yourself. Control is necessary so that during the work you do not miss those details that may be associated with the overhaul and relate directly to it. And, if unplanned additional work is confirmed, you will have to pay a separate fee for it.

It is also necessary to carefully check whether workers are removing accumulated waste. If something is forgotten or not seen, you should remind and make comments. Otherwise, you will have to do it yourself. After completion of the repair work, a document is drawn up, which is called an acceptance certificate.

If the claim was rejected

After sending the application to the Criminal Code, you need to calmly wait for a response. If you receive a refusal, you must write a claim to the housing inspection, indicating the fact that the management company refuses to fulfill its direct responsibilities. A common reason for refusal, according to the utility workers themselves, is debt for the services of other residents of the apartment building.

However, you should not believe this - this is the first thing. Secondly, the debts of strangers are not your problem, but the problem of the Criminal Code and the state. Moreover, there are certain methods of dealing with persistent defaulters of utility bills. In a situation where there is no response to the complaint at all, you need to file a complaint.

The completed complaint can be sent to:

general director of the management company;
city housing and communal services department;
to the consumer protection department;
to the prosecutor's office (more about this here);
Deputy Head of the Housing Inspectorate for the region. Read about how to properly file a complaint with the housing inspectorate here.

Below is a sample application to the housing inspectorate for a management company:

If, after this measure, utility workers behave inappropriately (although this happens extremely rarely), then the next authority will be the court. The claim must necessarily indicate compensation for material damage from the unscrupulous company.

To summarize, we can say that when you are in a critical situation, you should not remain silent. If repairs to your entrance have not been done since the times of the Soviet Union, you need to “shout” about it in your claims. This is the only way to achieve the desired result.

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Didn't find the answer to your question? Find out how to solve exactly your problem - call right now:

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Problems with management organizations in our country are permanent. We pay money for the maintenance and repair of housing, organizations constantly say that there is not enough money, but repairs are not carried out. Or they are carried out, but partially. Situations often arise when residents have to look for information on how to write an application for entrance repairs. We tell you how to fill out a complaint correctly, where and how to submit it, and what to do if it is refused. We inform you what management companies should actually do, and what demands placed on them are unlawful.

Sample claim for elimination of defects in plastic windows

B (name of the company from the contract) Address of the company from the Last Name First Name Patronymic Address for sending a response tel.

_______________________ Claim.

“____” On _______ 201__ I entered into contract No.____ with you to carry out work on the manufacture, delivery and installation of PVC windows in my apartment. The warranty period for the manufactured product and installation is ______ years.

I complied with the operating rules in full. During the warranty period, I discovered deficiencies in the work performed: (describe in detail all visible defects, for example: the mosquito net was not delivered and not installed; the sash on the window in the bedroom does not close; the foam on the window in the kitchen was not cut; from the cracks in the window slopes there is a strong wind in the living room; etc.) According to Art.

29 of the Law of the Russian Federation “On the Protection of Consumer Rights”, when discovering deficiencies in the work performed (service provided), the consumer has the right, at his own discretion, to demand, among other things, the gratuitous elimination of deficiencies in the work performed (service provided). In this case, the shortcomings of the work (service) must be eliminated by the contractor within a reasonable time specified by the consumer.

In addition, in relation to the work (service) for which a warranty period is established, the contractor is responsible for its shortcomings, unless he proves that they arose after the consumer accepted the work (service) as a result of his violation of the rules for using the result of the work (service), or the actions of third parties or force majeure.

Based on the above, I ask that within 10 days from the date of receipt of this claim, you eliminate free of charge the shortcomings of the work performed under contract No.______ dated ___.___.____, namely: deliver and install a mosquito net; adjust the sash on the window in the bedroom so that it closes; cut off the foam on the window in the kitchen; eliminate the flow of cold air from the cracks in the slopes of the window in the living room. Sincerely, _________________ Last name I.O., date Editor of the site Paritet.guru - all about protecting consumer rights in Russia.

Legal advice by phone: Moscow and Moscow Region, +7 St. Petersburg and Leningrad Region, all of Russia.

What are we complaining about?

Each resident of an apartment building receives a payment once a month from the management company. It contains a column for housing maintenance and repair. What exactly do we pay for?

First you need to understand that the main document by which lawyers can track the relationship between the owners of apartments in the building and the management organization is the contract for managing the building. It is concluded with each of the residents. It must also spell out the requirements, which in turn must be fulfilled by representatives of the management organization. Often such an agreement is not concluded.

No problem. In any case, the responsibilities of the management company are spelled out in Government Decree No. 290. Primary requirements:

The management company must maintain the load-bearing structures of the apartment building in proper condition	Problems with the foundation and walls, stairs and beams may be a reason to write an application for repairs to the entrance to the management company. Yes - because stairs are both an integral part of the house and part of the common property located in the entrance.
The housing office or any other management company must maintain engineering and technical systems in an apartment building	Problems with heating, hot water, electricity, gas supply - no matter what the managers of management organizations say, they still have to maintain this property using money from residents’ payments
Other housing maintenance	For the most part, lawyers help draw up an application from residents for entrance repairs, guided by this particular category of mandatory services from the management organization. This includes cleaning the entrance and keeping it in order. Plus – maintenance of the local area and land plot of an apartment building.

Maintenance

Current repairs of entrances to apartment buildings, in accordance with Resolution No. 290, include:

Maintaining walls and ceilings in standard condition - painting, whitewashing them
The railings at the entrance should be maintained similarly.
Window frames, doors and the elevator must also be in good condition, including painted
Glazing of windows, plus work to eliminate cracks and gaps between walls and frames
Maintaining and replacing doors between the entrance and the street

This is ongoing repairs that should be carried out without reminders from residents. There are also repairs at the request of residents in various critical and controversial situations. Let's look at this below.

Premises

Residents often ask questions about the premises in the hallways, which seem to relate to both the common property of the house and the apartments. This:

Tambours in houses with “Czech” and “hotel” layouts
Small premises on the ground floor in “Khrushchev” and “Brezhnevka” buildings
Attic spaces in modern houses
Technical floors in nine-story buildings built in 1980-2000.

Everything that is not included in the area of the apartment is common property.

Entrance canopy

A frequent stumbling block is the canopy over the exit from the entrance. Representatives of the management company sometimes say that they will not maintain it, since it is property outside the home. In fact, in this situation they are wrong:

They are obliged to repair the entrance canopy as well as the entrance itself and any other property in the apartment building.
A collapsed canopy in the entrance threatens the health of the residents of the house and their guests, so it is the direct responsibility of the management company to keep it in order.

But - if the canopy is not included in the general plan of the house, but is installed illegally, then the application for repair of the canopy over the entrance may not be satisfied for completely legal reasons. Therefore, be careful in your requirements.

Broken windows

People often ask whether it is correct to write an application for routine repairs of entrances if their windows are broken. On the one hand, representatives of the management organization may state that this is not the general maintenance of the house, since the windows are broken and have not fallen into disrepair for natural reasons. On the other hand, these are not the residents’ problems. Why?

The management organization must keep the entrances in order, and windows are included in the list of non-load-bearing structures in an apartment building.
It is the management company that must contact the police regarding broken windows due to hooligan actions of a known or unknown person
And the management company must civilly recover from the culprit the cost of replacing the windows.

To put it simply, even if the hooligan who broke the windows is known, the management company first repairs the windows, and only then deals with this hooligan. Residents should not be concerned about the problems of the management company when fulfilling the mandatory requirements for maintaining the property of an apartment building.

Claim window sample

A claim for plastic windows, a sample of which will help you draw up the document correctly, can be made to the supplier of goods and/or services in many cases.

The most common defects of new window systems are: - change in profile color during the warranty period - “crying windows” in the cold season - failure of fittings - violation of the tightness of the structure. Non-compliance with the technology for installing high-quality window structures may be the basis for filing a claim.

This entails distortion of frames and window sills, the occurrence of leaks due to precipitation, the appearance of cracks on slopes, etc. A sample claim for windows will also be useful in the event of detection of defects in double-glazed windows. A standard claim for windows must contain details of the parties to the purchase and sale agreement, a description of the fact of the transaction, the identified defects (with a mandatory indication of deadlines), and the requirements of the injured party. The latter may concern the exchange of goods or compensation for damage (in the form of a reduction in the cost of the order, a refund of funds spent on eliminating defects, etc.). The sample claim for low-quality windows also includes attachments.

Complete with the document, the contractor is sent copies of the purchase and sale agreement (provision of services), warranty certificate, payment order (receipt).

An independent expert opinion increases the chances of meeting the requirements.

The latter is paid by the applicant, but he has the right to demand compensation for costs from the supplier of goods and services.

To do this, a corresponding clause is added to the document. So, you plan to communicate with the window company on a legal level. You no longer need to search for a document using the request “sample PVC window claim”. Download the document on our website, fill it out in accordance with the recommendations of specialists, send it to the service provider and achieve restoration of the violated consumer rights. If you find that your plastic windows were installed poorly, then do not hesitate for a minute and file a claim against such a company.

Procedure

There are two ways to influence the management organization, which management company representatives prefer to remain silent about.

Meeting of owners of residential premises of apartment buildings and a decision on carrying out any types of repairs
Application for repair of the entrance from the owner of the residential premises to the management organization

Laws in the housing sector provide for priority management of the house by the residents themselves. Representatives of management organizations often talk about this. But current housing repairs - glazing of windows, repairs in the entrance premises, canopy - all this must be maintained in standard condition and without the intervention of a meeting of residents. That is why any home owner can write an application for repairs to the entrance to the management organization. This will be even more correct.

Complaint to the Criminal Code

By default, it is incorrect to assume that the management company will not repair the entrance and in every possible way avoid fulfilling its responsibilities for maintaining the house. But it would be legally correct to write not just a statement, but a statement-complaint, with which you can then immediately go to the inspection authorities.

Before filing a complaint, collect evidence. For example, photographs of a destroyed visor or broken windows.

How to write

Writing an application for renovation of an entrance to an apartment building is quite simple. In fact, it is prepared in free form. But it will be correct to comply with the norms of civil law.

We prepare the application on a regular A4 sheet.
First, we draw up a header - write where exactly the application goes. For example: “To the manager, address is such and such a city, such and such a street, such and such a house.” The name of the management company can be found on the payment slip that comes to you monthly for housing payments
The word “Statement” and let’s get to the point. “I, full name, owner of apartment No. N in the building at (indicate the address) ask you to fulfill the obligations imposed by the Housing Code of the Russian Federation and Decree of the Government of the Russian Federation No. 290 and to fulfill the obligations for maintaining the property of an apartment building. In particular…". And then we describe the essence of the claims.
You need to specifically, but without emotion, describe the problems that need to be eliminated. There is no need to write that it is cold in the entrance because the windows are broken. Need: “I demand glazing in entrance No. 1 of building No., since this requirement is specified in resolution No. 290.” There are no emotions, there are no causes or consequences - you simply demand that the management company do their job.
Add evidence of your words to the application - photographs of what requires repair
Enter the date, provide your details – full name and address, contact phone number. Sign it.

Entrance repairs, broken windows and tiles: where to go and what to do

in the “header” fill in your initials, registration address and contact information, including email;
in the title we write “statement of violation of the rules for the maintenance and repair of residential buildings”;
Next comes the text of the complaint indicating the reason and address where the violation occurred (remember, you must write to the point, without unnecessary details);
below, ask the inspector to conduct an on-site inspection and issue a resolution to eliminate and punish those responsible;
We put a signature and date.

Do not hesitate to defend your rights and fight for comfort in your home. Lack of repairs in the entrance, broken mailboxes, scurrying rodents or mold on the walls - all this is not normal! After all, we all pay for utilities and should not suffer because of the criminal negligence of building management companies. The final authority is the court.

Write a statement of claim without hesitation, in judicial practice there are many cases when housing and communal services employees not only eliminated all their deficiencies, but also paid the plaintiff for material damage. But housing and communal services are the same services as a haircut at a hairdresser or repair of a washing machine. You wouldn't think of paying for a bad haircut or an unrepaired TV. So why are residents of apartment buildings silent when the management company provides poor quality service? After all, you regularly receive a utility bill for repairs to your house and entrance.

We will tell you who, how and with what frequency should make repairs to the entrance and hope that this information will help. A statement of claim regarding tiles in the entrance to the management company or similar organizations is written in free form (for example, in the style: “we ask you to replace the floor tiles in the entrance”). But you can also apply the template that we described above. We have also reviewed the submission order. The actions of residents when contacting supervisory authorities are similar.

The only thing we want to warn you about is don’t forget about the number of requests. The more people living in the house file a complaint, the faster the utility workers will be obliged to fix the problem.

Complaints

Despite the obvious defiant behavior of management organizations, basically there is nothing behind them except outright bluff. The legislator has significantly simplified the life of homeowners in apartment buildings by allowing them to contact three supervisory agencies at once.

Rospotrebnadzor

The Rospotrebnadzor Department does not actually accept applications for entrance repairs; other organizations are involved in monitoring these actions. But you can file a complaint against the management organization if one or more of the situations described below occur:

The management organization has received applications from residents of the building to repair the entrance, and the director states that the repairs have already been carried out, but refuses to provide accounting and economic documentation. The bottom line is that the director of the management company can say that there is no money for repairs. But he is obliged to confirm these actions with documents. If this does not happen, feel free to contact Rospotrebnadzor
If the director of the management company does not want to provide information about the work within the framework of Resolution No. 290. This is important - the head of the management organization says that the work has been completed, so you can only write an application for repairs to the entrance next year. But it does not provide confirmation. So, we go to Rospotrebnadzor.

If you do not know where the nearest territorial office of Rospotrebnadzor is located, you can find out the address and contact details on a special page of the department’s portal.

You just need to take your dated copy of the application for the repair of the entrance and go to their appointment. Most likely, you will have to write a separate complaint - it is not too difficult. Check out an example of a complaint to Rospotrebnadzor on our website ().

Federal Law No. 277 requires a citizen to first file a complaint with the organization, and only then ask for an unscheduled inspection. Therefore, first we write an application to the Criminal Code, and only then to Rospotrebnadzor.

The application to the department must indicate:

Full name and passport details, place of registration
contact number
Attach copies of applications for repairs to the entrance to the management company and correspondence with the director, if any.
Other evidence of guilt of the director of the management company, if any could be collected

Based on this information, an unscheduled inspection will be carried out, the results of which must be reported to you within 14 days. Be sure to re-read the statements carefully and refrain from emotional statements and insults.

Complaints about housing and communal services

The address of the house and apartment in which you live must be indicated.
The claim must be clearly formulated with a precise indication of the problem.
It is necessary to provide all available rules and laws that govern this situation (Housing Code of the Russian Federation, Sanitary Regulations, Laws - everything can be found on the Internet).
Justify and indicate to the housing office, homeowners association or management company that the solution to the problem is within their competence.
Sign and number

This application must be submitted to the housing office, homeowners association or management company that services your home. If there is no reaction, then the application must be submitted to the prosecutor’s office and Rospotrebnadzor, who will begin an investigation based on your application. To obtain advice on the disclosure of information by organizations operating in the field of management of apartment buildings, as well as on issues of resettlement of citizens and major repairs, contact the Fund's Hotline at 8 (800) 700-8989 on weekdays from 7 a.m. to 6 p.m. (time Moscow). A correctly drawn up application (complaint) about poorly provided housing and communal services is already half the battle. Statements regarding the main problems that may arise for residents in an apartment building are presented below, and now we will list all the points that should be taken into account in a well-written statement: