How to understand which meter relates to hot water supply and which to cold?
If two meters have a red marking, it is important not to get confused and understand which water it refers to. There are two criteria for how to determine this:
- They are located relative to each other.
According to accepted rules, the DHW meter is located just above the hot water meter. But not all specialists adhere to such standards, and installing devices can be absolutely the opposite. - Turn on the water supply. To ensure you don’t get confused and take readings correctly, just turn on the water, for example, cold. If at the same time the arrow on any counter begins to rotate, it means that it belongs to the cold water supply.
Recommendations for reducing water consumption
To reduce costs, it is useful to do the following:
- Install single lever faucets. On wing valves, especially with bronze valves, you have to adjust the water temperature each time, which causes its excessive consumption.
- Install a dishwasher.
- Use faucets with aeration attachments.
- Install a toilet with a two-button flush mechanism. If it is not possible to replace the old device, it is recommended to place a plastic bottle filled with water in its tank. According to users, the remaining volume is in most cases sufficient for flushing.
- Reuse water. For example, use relatively clean clothes remaining after rinsing to flush the toilet bowl.
To reduce costs, you can install a dishwasher.
Reducing water consumption is also ensured by the use of faucets that automatically maintain the temperature set by the user and turn off after the user removes his hands from under the spout.
How to keep track of water consumption?
If you have installed a new meter, then you do not need to calculate the water consumption for the month, since it will display the readings in the first five cells (cubic meters). If the water meter is not new, then the latest data should be subtracted from the current indicators.
Expert opinion
Golubev Denis Petrovich
Lawyer with 7 years of experience. Specialization: civil law. Author of dozens of articles in the media
When you transfer data to the company, the cold and hot water readings need to be added up, and the hot water readings should be noted as water heating in cubic meters. Payment for sewerage is carried out in full volume of cubic meters of cold and hot water supply.
An example of taking readings from a meter
First, we determine which water the meter is connected to. Look at the color of its body or rim. Blue is cold water, and red is hot. If the meters have the same parameters, then open any water tap and see which device will rotate. Then we will fill out the receipt:
- We indicate your full name in the appropriate column.
- We record the date the readings were taken from the device.
- We record current water consumption indicators.
You can fill out the receipt using this link.
For example, on the cold water meter on the reporting date there were the following numbers 00078634, where the last three are liters. We need to enter the first five 00079 in the receipt (we round the last cell). In a month, our readings will be different: 00085213. Enter 00085 in the receipt.
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To calculate cold water, we need to indicate the difference between the current readings and the previous ones: 00085-00079=6 cubic meters. To calculate the final cost of the service, let’s take the approximate price for one cube - 38.06 rubles. We multiply the price by 6 cubic meters = 228.36 rubles per month.
Monthly water consumption is calculated automatically; you only need to rewrite the current readings. If you have two risers in your apartment: one hot and the other cold, then each meter transmits information about consumption.
Water meter with electronic dial. How to take readings?
This water supply meter displays two parameters:
- Water consumption in liters.
- Water heating in cubic meters.
The peculiarity of this meter is that it detects hot water with a temperature below 40 degrees as cold. It is important to take both readings.
How to use the device?
There are two markers on the electronic scoreboard:
- The line number is indicated by the right marker.
- Column number is left.
V1 is the total volume of water that passed through the turbine.
V2 - indicators when connecting the device.
V1^ - hot water consumption (above 40 degrees).
T is the water temperature.
To switch the first marker, you need to make a long press on the counter. To switch the second marker, make a short press.
The numbers displayed in the third line show the amount of water spent during the reporting period. The checksum will be shown below. To take readings, you need to switch markers.
Forms for transmitting testimony
The receipt for payment of utilities contains fields and a tear-off sheet for recording information about water consumption.
The following data is reported:
- Payer code. Another name for this column is personal account. Displayed in the upper right corner of the payment order.
- FULL NAME.
- Address.
- Current cold water meter readings in cubic meters. m.
- The value on the scoreboard is a month ago.
- The same for DHW.
- Date of.
Sample form for transmitting testimony.
In most cases, readings from both water meters are taken simultaneously. Then the date is written in large numbers, separated by 2 lines.
How to submit testimony correctly
The company that provides the resources independently decides how people will pay for their services. In any case, they should always provide a choice. An invoice for payment is provided directly or through Management Companies.
Indicators from metering devices are sent to one company:
- Management company.
- Unified Information Settlement Center.
- Directly to the resource provider (via the Internet, by phone number or special box).
In the age of the Internet and progress, some companies try to notify consumers through the following notification systems:
- A phone call.
- Via SMS notification.
- Electronic mail (email).
- Special mobile application.
- Personal account on the site.
In writing
Special forms with tear-off coupons where current indicators are entered. Often there is a line to indicate information for the previous month. Management companies or other places where payments are accepted have boxes for collecting such receipts. This type of payment system is used by older people who are not comfortable with new technologies.
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Via the Internet
Each organization that collects payments has its own website where each user can register and gain access to their personal account. Each consumer must visit this site monthly and enter the readings copied from the meter there.
This significantly saves time on payment, since you can do this at any time and when it is convenient for you. Here you can also check whether you have a mortgage and how much you paid for water supply last month.
Submit water meter readings in Moscow
13.02.2018
Water / Cold and hot water meters
If your apartment has a water meter installed, then you will have to submit its readings once a month to calculate water charges. The most convenient way for Moscow residents to do this is via the Internet, using the MOS.RU portal. But there are other ways. Let's figure out together how it works and what the subtleties are.
Transferring water meter readings in Moscow: who should do it and why?
First, let's clarify who is generally obliged to transmit water meter readings? The answer is simple: all owners and tenants of apartments in which water meters are installed.
If you do not submit readings, then for the first three months you will be charged based on average consumption (based on the meter readings submitted for the previous six months). Then they will transfer to payment according to the consumption standard, multiplied by a factor of 1.5. The coefficient in this case is something like a fine. In general, it turns out much more than if you pay by meter.
Mos.ru and transmission of water meter readings
Mos.ru is an Internet portal that, according to the plans of the capital’s authorities, should provide Moscow residents with the opportunity to solve any problem related to living in the city on one Internet site.
Among the dozens of services offered on Mos.ru there is also the transmission of water meter readings. If you pay for housing and communal services using the Unified Payment Document (UPD), then you can transmit the readings of your water meter through this service.
To do this, you need to go to the main page of mos.ru, scroll down to the “Services” section
There, click on “Receive water meter readings.”
After this, you will be taken to the login page.
Here you need to log in (or register if you haven’t used Mos.ru yet) and go to the next page, where you will need to enter your personal account number and apartment number.
Next you will go to the counters section, where you will need to add readings for the next month
Important! Each meter must be checked from time to time (usually once every four years for hot water meters and once every six years for cold water meters). Verification is a procedure during which the ability of a metering device to reliably measure the volume of water passing through it is confirmed. If verification is missed, the meter readings cannot be used to calculate water payments.
You can find out the meter verification date by clicking on the “i” icon located to the left of the name of each meter.
How else can you transmit water meter readings in Moscow?
In addition to Mos.ru, utility payers using the EPD can transmit meter readings in several other ways
in the Moscow State Services mobile application. After registering using your phone number, indicate your address, your apartment number and your ten-digit payer code in the “Water Accounting” section;
via SMS. To do this, register your payer code by sending a message to number 7377 with the text: “water kp XXXXXXXXXXX apartment N”, where XXXXXXXXXXX is your ten-digit payer code, and N is the apartment number. To submit water meter readings, send a message to number 7377 with the text: “add water XXX YYY”, where XXX and YYY are cold and hot water meter readings, respectively. You can subscribe to reminders about submitting water meter readings by sending an SMS message with the text: “water remind” to number 7377, or find out meter readings for the past month by sending a message to the same number with the text: “water info latest”;
by calling the unified service department for receiving readings from individual metering devices (from 08:00 to 20:00 on weekdays);
in person at .
Meter readings must be taken from the 15th of the current month to the 3rd of the month following the reporting month.
If instead of the EPD you receive another receipt for payment of housing and communal services, contact your management company. You can find her contacts on the Moscow House portal.
Verification of water meters
You can submit meter readings only if the verification period has not expired. Information about when to carry out verification is indicated in the meter passport, in your EPD or other receipt for payment of housing and communal services. Based on the results of the verification, the specialized organization that carried it out will issue a certificate and verification report.
When choosing an organization to verify meters, make sure that it is in the register of accredited persons. Submit the verification report with the mark of your management company to the company serving your area.
What happens if you do not submit water meter readings on time?
According to current legislation, if you have not provided water meter readings, then you must be charged for this utility service based on average monthly consumption (calculated based on data for the last six months).
This procedure can be in effect for up to three months. Then the consumer who does not provide water meter readings is transferred to payment according to the standard.
These standards are spelled out in clauses 59 and clause 60 of the “Rules for the provision of utility services to owners and users of premises in apartment buildings”, approved by Decree of the Government of the Russian Federation dated 05/06/2011 N 354.
Why must water meter readings be transmitted within a strictly limited period of time?
This is one of the frequently asked questions - why does the testimony need to be transmitted exactly, say, from the 20th to the 25th? The current legislation does not contain a strict norm requiring the transfer of meter readings within a specific period. The “Rules for the Provision of Utility Services” only states that the timing of the transfer of meter readings must be determined in the service agreement.
In practice, utility companies introduce these requirements, since the collection of readings from apartment meters must be synchronized with the transmission of data through a common house meter.
Here you need to understand the logic of calculating water charges: residents are issued bills for both apartment consumption and general household consumption. The common house meter in this case is the difference between the sum of the readings of all individual meters and the readings of the common house meter.
If apartment meter readings are not collected all and not at the same time, then the volume of water that is included in general household expenses increases. And then they are “spread out” over all apartments, in proportion to their area.
It turns out that if the meter readings are not taken at the same time, then it seems that it is impossible to correctly calculate the consumption for each of their apartments. This is the logic of the utility companies.
Another thing is that the channels for transmitting meter readings, primarily websites and telephone lines, cannot cope with the sharply increasing load on the last day of collecting meter readings. Almost everyone has encountered this problem, one way or another.
What happens if the water meter readings are transmitted incorrectly?
Different cities and organizations have different rules on this matter. But the general approach is that incorrect readings can be corrected.
If we are talking, for example, about Moscow, then when transmitting meter readings through the mos.ru portal, incorrectly transmitted numbers can be corrected directly through your personal account within 24 after they were entered, or before the 20th of the month.
If the readings for the current month were entered with an error, but were not corrected in time, then to correct it you will need to contact the Public Services Center in your area.
Nothing “terrible” will happen if you see that the incorrectly transmitted readings are already reflected in the receipt. If the error is insignificant and falls within the volume of your monthly consumption, then the easiest way is to pay the amount calculated based on these incorrect readings. And next time, pass on the correct ones. It turns out that you just paid a little in advance.
But if the erroneously transmitted readings greatly exceed your monthly consumption (say, by an order of magnitude), then you need to contact the organization that charges for water. Ask them to recalculate. They are obliged to do this.
Recommendations for taking readings from the meter
There is no uniformly accepted form of payment document in the country, so errors are often made when taking indicators. Most citizens try to duplicate all the information in their notebooks or notepads. They then just need to compare the data with the receipt and calculate the total number of cubic meters spent over the past month.
The most common mistakes:
- Confusion with numbers. Most people confuse the lines, and instead of cold water in the line
they write out readings that are hot or vice versa. As a rule, cold water is consumed more, so a lower figure is most likely an indicator of hot water supply. - Instead of the numbers copied from the first five cells, the person transmits information for the month in cubic meters. If instead of five numbers you indicate eight, then the accounting department will be able to calculate the expense, there is nothing wrong with that.
- Counters are not checked. According to the rules, for a cold water metering device the inspection period begins after four years, for a hot water meter - 6 years. Information from devices that have not passed the test will not be accepted for accounting. In this case, water is calculated for each family member according to the tariff standard. This is disadvantageous for the consumer, since the amount will be higher than the actual consumption.
Standard per person:
- Cold water - 6,935 cubic meters.
- DHW - 4,745 cubic meters.
This water consumption is extremely high and corresponds to the consumption of a family with at least 3 people.
Taking readings from different types of water meters
The counters differ in the design of the display. The nuances in taking testimony depend on this.
Eight-roller device
This type is equipped with a mechanical scoreboard. It consists of 8 rotating cylinders (rollers) with numbers from 0 to 9 printed around their circumference. They are driven by a mechanical transmission from a wheel or turbine, turned by the flow of water.
The eight-roller device consists of rotating cylinders.
When taking readings, write down the first 5 digits of the scoreboard. 3 right ones are ignored.
Five roller flow meter
On the front of this device, in addition to the cylinder display, there are 3 dial scales. When taking readings, the numbers from all 5 videos are rewritten. Arrow positions are ignored.
Model with digital display
Electronic water meters are equipped with a matrix liquid crystal display. The 2 or 3 right characters (depending on the model) are separated from the rest by a comma. You should rewrite all the numbers to the left of it.
Some meter models are equipped with a digital display.
If there is no power, the digital flow meter display does not light up. To take readings, you must wait until the power supply is restored.
Application of smart meters
This type of water meters is equipped with a data transmission module via a wired or radio frequency channel. The information is provided to the dispatch center automatically; user participation is not required.
There is also a digital display on the front side of the device. It is recommended to periodically check the numbers on your payment slips against it.
Meter with remote reading. How it works
Devices of this kind independently transmit all information about cold and hot water directly to the Management Company or resource organization. As soon as the consumer turns on the water tap, an impulse is triggered, which transmits a signal to a special base.
There is no need to take data from the meter yourself; here everything is done independently. In this case, it is possible to obtain information about resource consumption without the personal presence of the apartment owner.
The homeowner still needs to monitor the meter readings. If you see at least some deviation, it means that there is a possibility that the device is damaged or out of order.
How to check the counter?
- Copy the readings from the scale or indicator.
- Fill a container with water (from five to forty liters).
- Rewrite new metrics.
- Check: if the data matches the volume of water collected, then the device is working. If the information is too high, the device must be replaced with a new one.
A new meter costs from 600 to 800 rubles, while the cost of verification is much higher - 2000 rubles.
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How to determine where the hot water meter is and where it is cold
The devices differ in body color.
The following marking system has been adopted:
- flow meters for cold water supply - blue;
- for DHW - red.
In rare cases, it is not possible to recognize a metering device based on external data. For example, if both flow meters are red. It is not economically feasible to place a hot water appliance on a cold one, but the rules do not prohibit this. Only the reverse option is not allowed: “blue” instead of “red”, since the first is not designed for high temperatures.
Hot and cold water meters differ in body color.
If it is not possible to determine the purpose of devices by color, it is necessary to pay attention to their relative position. According to an unspoken tradition, in Soviet-built houses the hot water supply line was laid above the cold water supply line. The upper counter records the volume of hot water consumption.
In new buildings there is a high probability of deviation from this rule.
The purpose of the counters is determined in the following order:
- Open the cold water tap.
- They look at which flow meter the display started to move.
The last method is the most reliable.
How to check the meter?
Verification is done in two ways:
- With the removal of the device.
- Using a portable testing unit (stationary).
A specialist from the organization comes to the consumer’s home with a controller that needs to be put on the faucet. The verification report must be certified using a special mark or stamp from an authorized organization. If the verification takes place at home, then the seal must be preserved, and all information must be entered into the registration certificate.
The act itself will be transferred to the accounting department of the organization. Then charges are made according to the information from the device. If the owner again sees discrepancies in the indicators, then he needs to purchase a new meter.
Communal payments. Recalculation
Situations in which it is necessary to check the accuracy of accrual:
Overpayment. This happens due to incorrect data from the water metering device or errors by the employee who processes payments. If the meter is working properly, then in this case you can recalculate the payment.
To get your money back you will need:
- Take your copy of the inspection report, which indicated the presence of surplus.
- Write a statement requesting a recalculation.
- Send the papers to a special department of your service company. Don't forget to get confirmation that the documents have been accepted.
If you submitted the information correctly, you will see the due difference on the next receipt.
Entering information into the receipt
The value is written down in numbers, legibly. You must carefully check the accuracy of the information.
There is a special procedure for submitting information for the following cases:
- A new flow meter has been installed. You need to submit documents for the device to the management company, which will send an inspector to seal and record the initial readings.
- Information was not provided for 3 months. It is necessary to contact the utility company with a request to resume recording resource consumption using a water meter.
Making knowingly false statements is considered an administrative offense and is punishable by a fine. Homeowners' association controllers have the right to check the condition of flow meters every 6 months and the accuracy of the transmitted information.
