Why is it necessary in an apartment building?
A concierge is a person on duty not only in a hotel, as many believe, but also in the entrance of a modern high-rise residential building. The task is to maintain order on staircases and elevators. This is not all that a concierge at the entrance is needed for. An equally important, and rather a priority, goal is to protect the peace of citizens and control those entering the house. The decision to hire a worker is made by residents. The initiative can also come from the management company (hereinafter referred to as the management company).
Improper performance of work, sample contract
When a concierge performs poorly, without fulfilling the assigned duties for which he signed when he was hired for the position, he is not paid a salary. If he performs his job descriptions well, the management company encourages this, based on the results of his activities and the gratitude of the residents of the apartment building.
Under no circumstances should employees on duty:
- disclose information about the residents of the entrance;
- drink alcoholic beverages and take drugs while working.
We invite you to read Dismissal of employees during staff reduction: a step-by-step guide or how to properly formalize and carry out the procedure
But at the same time, the concierge is not responsible for the property of apartment owners and tenants, as well as for residential premises.
Sample agreement with a concierge in an apartment building.
Apartment owners also have the right to terminate the contract with the concierge and instead recommend another person for this job. This is done at a general meeting; a majority of property owners must vote for such changes. If you perform your job duties poorly, you should immediately change the person on duty to a person who is responsible and punctual.
The services of a concierge should be assessed based on the results of its activities. If the entrance is clean, the lighting is in order, all breakdowns are repaired in a timely manner, then the duty officer is in his place, and the cost of his work is justified.
This issue should be reflected in detail in one of the sections of the DI. It is necessary to indicate for which offenses a warning is issued. Sanctions such as fines may be applied. The job description must clearly state for which violation a monetary penalty is inevitable and its amount. It is also important to indicate cases that may result in the dismissal of an employee. This usually happens if the concierge violated his job description or systematically failed to fulfill his duties.
How to hire a concierge
If citizens decide that an attendant should work at the entrance, a meeting should be organized. The issue is brought up for discussion, and everyone expresses their opinion. If the majority is in favor of concierge services in an apartment building, this is recorded in the minutes. The next step is to contact the Criminal Code. It is this company that is obliged to help organize a workplace and hire an employee. The relationship with the concierge is formalized.
Features of drawing up a contract
The document must indicate the address at which duty is carried out and describe the workplace. The following are fixed: the duration of the agreement, the amount of salary and possible allowances and bonuses. The contract specifies the working hours and the procedure for granting leave. The document must also contain the rights and obligations of the employer and employee. A sample agreement is available for download on our website.
Salary amount
The cost of concierge services in an apartment building is determined by the residents themselves, since they are the ones who will pay for them. The more apartments in the building, the smaller the share of each owner. In addition, how much the owner of the premises will pay depends on the number of persons registered in its area. It should be understood that the amount should not be lower than the minimum wage accepted in the region. In accordance with government decree No. 1119 dated September 19, 2017, starting from May 2019, it is 9,489 rubles. All issues related to setting an employee’s salary are resolved at a general meeting of owners.
5 Requirements for the main elements and premises of residential buildings
5.1 Apartments in residential buildings should be designed based on the conditions for occupancy by one family.
5.2 The choice of the type of residential building is determined by the urban planning conditions of its location, as well as energy saving requirements.
The set of types of apartments in residential buildings being built in specific regions is determined taking into account demographic conditions, the achieved level of housing provision, as well as the resource availability of housing construction.
5.3 In residential buildings, the minimum sizes of apartments in terms of the number of rooms and their area are recommended to be taken according to Table 2 (lower limit).
Characteristics of housing areas
Number of living rooms
Recommended area 2)
1) If the number of living rooms is more than 7, the lower limits of apartment areas should be determined according to the design specifications.
2) The area of apartments is presented without taking into account the areas of summer (loggias, terraces, balconies, etc.) and additional premises (cold storerooms, apartment vestibules, etc.) allowed under clause 5.5.3.
3) When designing multi-level apartments, their area is increased by 6 m2 to accommodate internal stairs.
5.4 Entrance group of premises
5.4.1 The entrance group and the minimum required composition of the premises are taken depending on the regional characteristics of the construction area and the level of living comfort determined by the design assignment.
5.4.2 The entrance group of premises of multi-apartment residential buildings should be designed, including:
– vestibule (single or double depending on the climatic region of construction and the number of floors of the building);
– premises for the duty officer (concierge).
According to the design assignment, a wheelchair space is provided as part of the entrance group.
The layout of the entrance group should ensure accessibility of housing for people with limited mobility, taking into account the established requirements for the construction of ramps at entrances, entrance platforms, parameters of vestibules, etc. in accordance with MSN 3.02-05-2003 and SP RK 3.06-15-2005.
The entrance area in front of the entrance to a residential building must be equipped with a canopy and drainage system. Taking into account local climatic conditions, it is recommended to provide heating for this area and ramps at the entrance.
5.4.3 The lobby premises in residential buildings should be built-in (or built-in-attached) and attached.
The location of the lobby can be interrelated with the placement of elevators.
5.4.4 The room for the duty officer (concierge) or the security room should be located to provide a visual overview of the door leading from the vestibule to the lobby of a residential building, in the absence of a lobby - an overview of the passages to the elevators and staircase. A video surveillance device is possible for external viewing of the entrance to a residential building and the surrounding area.
In the room of the duty officer (concierge), telephone communication with the premises of the joint dispatch service (UDS), intercom communication through an intercom, including with apartments according to the design assignment, should be provided.
The premises for the duty officer (concierge) should include a work room with an area of at least 3.5 m2 and a bathroom equipped with a sink and toilet. The entrance to the bathroom is located from the work room. Placing a sleeping place in the room for the duty officer (concierge) is not allowed.
The room for the duty officer (concierge) must be fenced off with structures made from materials from the NG group and equipped with an autonomous fire detector, and in buildings with a height of more than 28 m - an automatic fire alarm.
5.4.5 On the ground floor, it is recommended to provide a storage room for storing cleaning equipment, equipped with a sink located adjacent to the room on duty (concierge), which can be placed on the ground or basement floors with an entrance from the outside.
5.4.6 In residential buildings, it is recommended to place mailboxes:
– in the presence of elevators - in lobbies, elevator halls or passages to elevators;
– in the absence of elevators - in the lobbies, on the main or intermediate landing of the first floor and in the passages to the stairs.
When placing postal subscriber cabinets, you should be guided by their dimensions, and the standard parameters of the passages must be ensured.
In lobbies with a large glass area, with artistic decoration or wall cladding with valuable materials, subscriber cabinets can be installed on a stand on the floor.
5.4.7 Subscription cabinets are hung directly on the walls or installed in niches at a height of at least 0.6 m from the floor. It is not recommended to hang cabinets on walls adjacent to the living spaces of apartments. The installation sites of subscriber cabinets must be illuminated.
5.4.8 On the first, ground or basement floors of residential buildings, non-apartment storage rooms may be installed for the residents of the house; their number is determined in the design assignment. The width of the corridors in front of them must be at least 1.1 m.
In the premises of non-apartment utility storerooms, it is recommended to provide a fire protection system in accordance with SN RK 2.02-11-2002*.
5.4.9 At the main entrance to residential buildings, depending on the climatic regions, it is recommended that the size of the vestibule be at least 1.65x1.65 m, and if the temperature of the coldest five-day period is below 35 °C, it should be double.
When ensuring a standardized temperature regime in the room, instead of a vestibule, it is allowed to install an air thermal curtain.
The porch must have a platform measuring at least 1.2 x 1.2 m with space for a stroller and a bench, as well as a staircase at least 1 m wide. A canopy (canopy) must be installed over the porch, including the steps.
What is an electronic concierge
The presence of an attendant at the entrance is a convenient and reliable service, but not all residents can afford it, since they will have to incur additional expenses every month. In addition, not every entrance has the opportunity to set up a workplace for an employee. As an alternative, you can consider an option such as an electronic concierge.
This is a video surveillance system that is installed in each entrance. In addition to the cameras themselves, it includes a processor and a screen. The intercom tubes are connected to the workplace of one duty officer at all entrances. In this case, the cost of paying such an employee will be significantly less, but you will first have to pay for the purchase and installation of an electronic system. To find out whether this option is beneficial for a particular home, it is recommended to perform simple calculations by determining the payback period of the video system.
Where is the concierge located?
Additionally, it is worth mentioning that organizing the work of a housekeeper is not easy. To do this, you need a special room where he will constantly be located, but, for example, “Khrushchev” buildings do not provide such an option. In newer buildings such a place is determined in advance. Usually, there is a room next to the front door, which has video surveillance and an intercom installed.
This placement option allows the concierge to assess the appearance of people approaching the entrance. If we are talking about a resident, then an employee can open the door and help with packages, but a stranger will have to present documents and confirm their right to visit the house.
Who controls the concierge's work?
The duty officer is hired by the organization servicing the house. Both parties sign an agreement that sets out the rights and obligations of the employee and the employer. A job description (hereinafter referred to as DI) is developed for the concierge, which, among other things, provides for a system of fines and other sanctions for improper performance of duties. The main control over the activities of the “guard” is assigned to the management company. But people living in the entrance can also monitor how the duty officer carries out the instructions on a daily basis.
Other nuances of the duty officer’s work
The proposal to hire personnel is made by the senior manager or the head of the management company. The residents themselves must decide whether to hire such an employee, since in the future they will pay for the services of this person.
The procedure for hiring a concierge is simple. First, a general meeting of residents is held, where the final decision is made. After this, the management company is instructed to find a suitable person and enter into a cooperation agreement with him. It is important that this decision is supported by the consent of all apartment owners, even if they did not take part in the meeting.
In the future, labor relations between residents and the concierge will be regulated by the main provisions of the Civil Code of the Russian Federation and the Labor Code of the Russian Federation. An employee must have vacation, monthly pay and sick leave compensation. All these expenses will fall on the shoulders of homeowners, therefore, it is better to calculate the costs in advance.
It is advisable that the concierge have contact numbers for all residents.
This way he can inform them about emergency situations that occurred in their absence.
It is also important to have feedback so that the owners can inform the duty officer about their long absence, the reception of a large number of guests, the delivery of goods, upcoming repair work or the rental of housing.
In order for the concierge to fully perform his assigned duties, it is necessary to equip a full-fledged workplace, which should contain a telephone, a panic button, a bathroom and a minimum amount of furniture.
At the request of residents, the attendant's cabin can be supplemented with a small sofa and household appliances to ensure comfort.
Due to the fact that the duty officer must be at his workplace around the clock, at least two people are usually hired. The main requirements are respectful attitude towards residents and conscientious fulfillment of all official duties and job descriptions.
Organization of work
In order for the duty officer to perform the duties assigned to him, the employer must equip him with a workplace. The concierge room at the entrance should be equipped with a table and chair, a telephone, a seating area (sofa) and a bathroom. This is the minimum required set. Considering that most often people are on duty around the clock, it is advisable to provide the post with a microwave oven, kettle, and dishes.
In order for the concierge to fully perform his duties, the DI should provide an algorithm of actions in a given case. This will allow residents to track how conscientiously the “guard” is doing his job. Here are examples of the most common problems and ways to solve them.
Actions in case of violation of parking rules
There are more and more car owners every year, but there are no more parking spaces in their yards. Residents of a high-rise building can set up a special area for personal transport. The concierge must ensure that all car owners comply with parking rules in the local area of an apartment building. He is obliged to prevent vehicles from parking in such a way that it interferes with the passage of residents to the entrance. If this does happen, the duty officer must contact the owner of the car and ensure that the path is cleared.
In case of hooligan actions
The concierge's DI should include what steps he should take if he witnesses a violation of law and order. For example, press the panic button, report information to the dispatcher, wait for the security company or police.
Job responsibilities
Concierges
Interesting situation.
The concierge profession does not exist, but the job itself does exist. The most interesting. that no one understands what a concierge should do at his workplace, how to behave, what work to do and how. There are many questions.
The procedure for appointing concierges is as follows. Either the housing office, OSBB, or a meeting of residents of the house (as owners) decide that a concierge will now be on duty at such and such an entrance.
The concierge is a hired employee. He is obliged to fulfill the requirements presented to him by the residents of the house (job description).
I have analyzed dozens of contracts for concierge work.
As a result, I am posting a revised and supplemented document in the form of a “Standard Concierge-Duty Agreement”.
It contains answers to all questions. which may arise.
In case it comes in handy for someone.
- JOB DESCRIPTION FOR CONCIERGE DUTY
- (tasks and responsibilities of a concierge)
- The concierge on duty is subordinate to the front resident of the house authorized by the meeting of residents (Senior of the House), or to persons replacing him.
- The concierge on duty is responsible for strict compliance with these Instructions, maintaining cleanliness in the workplace and the hall of the first floor, maintaining established documentation.
- The concierge on duty must be at the workplace in a neat manner during the shift and follow these instructions.
- The duration of the shift is 24 hours, the time for night rest is set from 00:00 at night to 07:00 in the morning.
Shift changes take place from 07:00 to 08:00. Meals are taken at the workplace (concierges provide their own food and drinks). Shift times may be changed in consultation with the Senior Concierge or House Manager.
Concierges independently regulate the order of their shifts. If a shift worker is unable to come to work on his shift, another concierge must replace him, and if this is not possible, the House Manager must be notified immediately.
- Concierges can choose a Senior Concierge, whose candidacy is approved by the general meeting of residents of the house or by the House Senior.
- The Senior Concierge is responsible for:
- — selection of concierges;
- — determination of their work schedule;
- — determination of the amount and procedure for remuneration for concierge work;
- — organizing the work of the concierge service in general and
- — interaction of the concierge service with the residents of the building, the general meeting of residents of the building and the Council of the building.
The candidacies of all concierges are approved by the general meeting of the residents of the house or by the House Manager. A concierge who has not passed the approval procedure, or whose work has numerous complaints from the House Council or residents of the house, cannot work as a concierge.
Concierges perform their duties on a voluntary basis and do not have an employment relationship with the residents of the house or with the House Council (House Supervisor).
Residents of the house make voluntary contributions for the maintenance of the concierge service in accordance with the recommendations of the general meeting of residents of the house or the House Council or the House Elders.
We invite you to familiarize yourself with the Land Donation Agreement between close relatives, sample 2021
This instruction is approved by the general meeting of residents of the house or the House Council or the House Manager, who can make changes and additions to it. These instructions are brought to the attention of the concierge (under signature) and all residents of the building.
Part 2. The concierge must know:
- • provisions of this instruction;
- • standards for sanitary maintenance of the entrance, cleaning schedule;
- • arrangement of apartments;
- • in the face of the residents of the house, the names of the residents and their telephone numbers (with their consent);
- • telephone numbers of the operating organization, home service companies, emergency services, police, ambulance, fire brigade;
- • rules for use and location of fire protection and alarm systems.
- Part 3. The concierge duty officer is obliged (job responsibilities):
1. Monitor the safety of property in the entrance, intercoms, video cameras, etc., which must be included in the appropriate list.
- 2. Know the residents of the house by sight;
- 3. Be polite when communicating with residents of the house;
- 4. Ensure timely transmission of operational information about identified violations in the house for taking action;
- 5. Allow visitors (guests, couriers, delivery service) into the house only after making sure that they are actually expected in the apartment;
- 6. The entry and exit of third-party visitors should be recorded in the Visitor Register, indicating the apartment number and time of visit;
7. Workers of public utilities (elevators, plumbers, etc.) must be admitted with a note in the Visitor Register upon presentation of their identification;
8. Workers carrying out repairs in the apartment are allowed into the house according to the list provided by the owner of the apartment upon presentation of a passport and with an entry in the Log Book;
9. Large items (furniture), construction materials and garbage must be brought in and taken out under the control of the concierge;
11. At the end of duty, after the arrival of the replacement, check the integrity of the locks on the doors of the basement, electrical panel, garbage collection room and exit to the roof of the house, about which a corresponding entry is made in the log; Receive and transfer the object of observation and keys to the premises at the end of the shift according to the inventory list of material assets.
12. If necessary, make an application to the DEZ to replace burnt-out lamps in the first floor hall and elevator cabins. At the request of residents, submit applications for replacement of lamps in the corridor on the floors;
13. Respond in a timely manner to the activation of emergency systems, as well as safety and life systems;
14. Promptly respond to messages from residents about problems with house communications: sewerage breaks, problems with the heating and water supply networks, breakdowns of elevators and any other emergency situations. Immediately report this to the relevant services and record the fact of application in the Application Log;
- 15. Provide assistance to the Chairman of the Board of the Homeowners Association, the House Manager, to convey the necessary information to residents;
- Monitor the timely switching on/off of house lighting;
- Monitor the use of the building's elevator facilities;
16. In the event of a real threat, take measures to save property: turn on the alarm, block the entrance and exit, notify concierges at other entrances and the relevant competent services.
17. Monitor the availability, serviceability and conditions for safe household use of technical systems and life support facilities (doors, elevators, stairs, communication equipment, garbage chutes) located in common areas. If damage or malfunctions are detected, immediately report to the relevant services.
18. Store keys to utility rooms, attics, basements, emergency exits, etc., the need to access which may arise in case of emergency situations. Issue keys to the fire escape only to residents of the building or HOA employees upon signature.
19. Monitor the sanitary condition of the lobby and common areas in the house.
21. Watch the entrance to and exit from the entrance, close the doors at night.
22. At the request of residents (if there is an internal connection), inform about the arrival of visitors.
23. If you need to be absent from your workplace for more than 5 minutes, lock the concierge room with a key.
24. Keep records of funds donated by residents of the house for the maintenance of the concierge service and for other purposes. Accept the specified funds from the residents against signature and report to the general meeting of the residents of the house and the House Manager about the funds received and spent.
Carry your phone with you at all times and keep its battery properly charged. Replenish the concierge's mobile phone account in a timely manner using funds deposited by residents. If there is a shortage of such funds, immediately notify the House Manager.
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25. In the event of situations not covered by this job description, the concierge must contact the House Council for clarification and (if necessary) amendments and additions to it.
26. Twice a day (morning and evening) do wet cleaning in the front door (in bad weather, do this more often, as necessary).
28. In all cases where, in the opinion of the concierge, it is necessary (and at the same time safe and practically possible), the concierge must take photographs using the camera in the concierge’s mobile phone (for example, photograph the location of the accident or breakdown, the identity of the offender, etc. .) to record the relevant facts.
Part 4. The concierge is responsible to the residents for the performance of his duties.
The concierge is not a financially responsible person.
He can bear only limited financial liability within the limits of the average monthly salary. Such liability may arise only in the event of damage or destruction of items (including through negligence) transferred to him for the performance of official duties (furniture, telephone, etc.).
1. For the safety of apartments and personal property of residents (including cars). Including if an apartment was robbed at the entrance. However, during the investigation, the concierge is required to testify about strangers who entered the entrance while he was on duty.
2. If a car was stolen in the courtyard of the house. Even if the owners asked the concierge to “look after” their car, even if they paid him for such protection.
Who hires a door attendant?
Payment for the concierge's work is most often made by the residents themselves. In some situations, this burden falls on the local budget, but for this, certain conditions must be met.
A special workplace must be equipped at the entrance, also from municipal funds, and there must be no video surveillance system. If these requirements are met, you can claim your right to help from the authorities.
An increase in the concierge's salary is possible only if the owners decide as a result of a house-wide meeting. The method and schedule for transferring funds are determined in the same way.
Sometimes there are single pensioners or low-income families at the entrance, for whom it is difficult to allocate even a small amount for general house needs, including paying for the maintenance of a concierge.
Often in such situations, residents of the house make a compromise by freeing low-income neighbors from spending money in exchange for temporarily performing the duties of an attendant, cleaning the area, decorating the premises for the holidays, or other assistance.
