What certificates can be obtained at the MFC - types of certificates to obtain at the MFC

Instructions: how to apply for child care benefits 2020

In multifunctional centers you can get a variety of government services for both individuals and legal entities under the one-stop shop rule.

The meaning of the one-window rule is that by contacting the MFC, a citizen can do everything in one place: draw up a document or receive a service by simply submitting an application, bypassing visits to additional executive authorities. This saves time for ordinary citizens and government employees

All public services of the MFC can be divided into several categories:

• Business services
• Unified identification and authentication system
• Housing services
• Personal documents
• Medical services
• Family and Children
• Financial services
• Legal services
• Other services
• State Services Portal

Housing services

• Temporary registration
• Extracts from the house register
• Extract from the Unified State Register of Real Estate
• Urban plan
• State program "Young Family"
• Dacha amnesty
• Land plot
• Utility costs and subsidies
• Buying and selling an apartment
• Buying and selling a garage
• Purchase and sale of real estate shares
• Cadastral passport
• Inheritance
• Permanent registration
• Get RVP
• Privatization
• Registration of a gift agreement
• Submit meter readings
• Construction permit
• Registration of ownership
• Removal of mortgage encumbrance
• Certificate of family composition (Form No. 9)
• Certificates from the Bureau of Technical Inventory (BTI)

Who can draw up documents at the MFC?

The following can draw up documents at the MFC:

1. Citizens of the Russian Federation who have received a passport from the age of 14 (before this, documents at the MFC for young children are received by their parents or legal representatives).
2. Foreign citizens currently residing in the Russian Federation.
3. Individual entrepreneurs.
4. Legal entities.

Does the state need to pay for services provided? No, studying documents at the MFC is free. Only the state fee is paid - for issuing a passport, registering property, deed of gift, etc. You can get a compulsory medical insurance policy, SNILS, etc. without any fees.

Family and Children

• Alimony
• All types of child benefits
• One-time benefit for the birth of a child
• Registration and queuing for kindergarten
• Registration for school (1st grade)
• Maternal capital
• The large family
• Low-income family
• Apply for SNILS
• Registration of a newborn (certificate form
• Passport at 14 years old
• Divorce
• Birth certificate
• Death certificate
• Last name change

What services are available at multifunctional centers?

You can see the entire catalog of MFC services, both paid and free, in the following table.

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Procedure for obtaining services

Let's consider the procedure for obtaining services at the MFC (regardless of their type).

Stage one. Receiving a coupon

The applicant can register with the MFC online or contact the nearest government office at a time convenient for him. Admission is carried out on an electronic basis. You can get to it using a coupon, which is issued at the infomat - a special terminal created as part of the MFC website. The date and time of the registrar's visit is chosen independently.

To get help, an expert system has been created - there you can view available seats for the coming days. The expert system is able to find the answer according to the specified search parameters. The coupon displays the following information: serial number, date and time of visiting the center, full name of the service.

Stage two. Application Form

The applicant must appear at the MFC to submit an application at the specified time. Reception is carried out in a “single window” mode. The list of documents that you must have with you is regulated and presented on the website. In the absence of information, a representative of the institution has the right to request additional information:

• passport details;
• date of birth;
• place of residence;
• phone number.

After receiving the documents, the registrar issues a receipt, which confirms that the application has been submitted. It indicates the date and time frame for issuing results. The status of the request can be tracked online. If it is necessary to pay a state fee, the client can deposit the required amount at the terminal, which is located on the territory of the MFC. Copies of documents are made free of charge.

Stage three. Application processing

At the next stage, the registrar enters the data into the MFC IS database. If the applicant has previously contacted the center, the information is updated in accordance with the UEC. Next, the application goes to the specialist responsible for processing it. All employees have access to the database and can view and select current queries.

The transfer of completed cases to the MFC IS is carried out using SMEV or a delivery service within one business day. Electronic documents have a digital signature. Representatives of subordinate structures review applications and make decisions within the time limits prescribed by law.

Stage four. Getting the result

You can check the status of your application in one of three ways:

1. Log in to your personal account on the portal online.
2. Find out information at the information machines located in the MFC (you need to know the application number that was indicated in the receipt).
3. Download the application for mobile devices and use the QR code.

The MFC bears administrative responsibility for non-compliance with the terms and conditions for the provision of services. If a positive decision is made, the document required by the applicant is prepared. If you refuse a service, a corresponding notification is generated, which explains the reasoned reason for such a decision. The applicant is informed about the fact of receiving a response by message or telephone call.

Is it possible to contact the MFC not at the place of registration?

Based on the provisions of Federal Law No. 384 and PP No. 1500, from 2021 all citizens can contact the centers regardless of their place of registration. Therefore, even if a person is in another region for work or personal matters, he can come to the MFC to receive any service or other purposes.

New changes in laws establish the principle of extraterritorial service. Therefore, employees of organizations do not ask applicants about their place of registration. To receive the service, it is enough to have a passport and other papers necessary to resolve any issue.

Goals and principles of the MFC

The basic principles and nuances of the functioning of the MFC include:

• receiving applications and other documents from citizens;
• representing people’s interests during interactions with municipal or government organizations;
• informing citizens about the services provided in the centers;
• interaction with authorities and institutions that are state or municipal;
• issuing papers on time;
• reception and processing of information received from applicants or government bodies.

Based on recommendations from the Ministry of Economic Development, some branches offer notary, legal, banking and copying services. People can use local communication services, as well as access the EPGU portal and help systems.

Terms and costs for extraterritorial circulation

When contacting the MFC, specialists always indicate the exact deadlines for processing and issuing finished documents, which may differ slightly from those provided for in specialized institutions. For example, registration of temporary or permanent registration at the place of residence may take 3–5 days longer than when directly contacting the Department for Population Migration (formerly the Federal Migration Service).

Service to citizens is provided free of charge, regardless of the place and availability of registration, however, it is necessary to provide all payment documents (receipts for payment of state duties and others) necessary for the registration procedure. To contact the MFC, you can pre-register on the website in the electronic queue to choose the most convenient time.

Who can contact the extraterritorial center

In January 2021, PP No. 43-R came into force, containing information about the services that people can receive at any branch of the MFC. This solution simplifies the process of interaction with government departments.

Changes to this act do not apply to all regions in the country. Therefore, its implementation is carried out gradually, and based on the schedule, the process will last until the end of 2021. Therefore, before visiting the chosen branch, it is recommended to check in advance about the possibility of receiving services.

Multifunctional centers in the Nekrasovka area: official website

You can go to the official website “My Documents” in the Nekrasovka district using the suggested link https://md.mos.ru/. This is a local portal of federal and regional services, where you can find out the latest information and news from the center in real time. The portal provides for the provision of services remotely, which significantly saves the client’s time.

Thanks to this resource, you can easily get in an electronic queue, which will eliminate long standing in queues, and also find out how the MFC works today, since the centers’ reception hours and service delivery times often change.

Reasons and rules for filing complaints

MFC employees do not always have sufficient competence and responsibility, so sometimes citizens encounter rudeness, violation of rights or other unpleasant events. Therefore, they have the right to file a complaint if they received poor quality service.

Any citizen can make an application if there are compelling reasons. This is often due to the following situations:

• violation of the deadlines within which documents must be processed;
• refusal to accept papers without good reason;
• unreasonable demands on the applicant or papers;
• rude behavior of specialists;
• obscene language used towards visitors;
• other violations.

Attention! A complaint is allowed to be filed not only on the day of the violation of citizens’ rights, but also several days later, but it is advisable to complete the process within three days.

You can complain about unlawful actions of MFC employees in the following ways:

• call the organization's hotline;
• visiting the office with drawing up an official appeal;
• filing an application with the prosecutor's office, and during the preparation of the complaint, all violations by the employee of the institution are listed;
• going to court to defend one’s own rights and interests.

It is recommended that you initially contact the head of the MFC branch to try to resolve the issue amicably. A negligent employee is subject to disciplinary action. But if the director of the organization refuses to take measures against the violating employee, then it is advisable to use the help of the prosecutor’s office or the court.

When drawing up a complaint, the date of occurrence of the unpleasant situation is indicated, as well as the name of the employee who violated the rights or interests of the applicant. The main nuances of the conflict that have arisen are given. It is recommended to involve witnesses to the incident, and you can also attach audio recordings or videos. It is advisable at the end to indicate the need to receive an official response containing management’s reaction to the employee’s behavior.

Some government services can be obtained at any MFC branch, regardless of your place of registration. To do this, you must first make an appointment and also prepare the necessary package of documents. The organization’s services are free, so only a fee is paid, depending on the service chosen.

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All MFCs on the map in the Nekrasovka area

You can find the nearest MFC using the map. In addition, all the locations and telephone numbers of multifunctional service centers in the Nekrasovka area are indicated there.

By finding the required MFC on the map, you can find out how long the MFC is open, where exactly it is located and the best way to get to it. Moreover, the map also displays the telephone number of the center department, by calling which you can get advice or make an appointment at the MFC. A map of the locations of all possible offices in the Nekrasovka area is provided below.

Addresses and opening hours of the State Public Institution MFC “My Documents” in the Nekrasovka district

The addresses of the MFC in the Nekrasovka district, as well as the operating hours of the MFC and telephone numbers of branches are offered in the list below.

It should be remembered that the work schedule of the MFC, the location of offices and other data may change, therefore you need to follow the news on the web page, or dial the toll-free hotline.

Highly qualified technical support staff will help answer all the required questions and advise the most optimal solution in a difficult situation.

Hotline of the MFC of the Nekrasovka district -.

You can get acquainted with Moscow institutions on the page.

Services only at the place of registration

What services can be obtained only at the place of registration? This applies to the registration of regional relaxations or benefits. They are assigned by the local administration, so they can only be obtained in the region of residence.

If a citizen is temporarily registered in the capital, although registered in St. Petersburg, then in order to receive regional child benefits he has to go home. The same applies to receiving unemployment benefits or other similar services.