Deadlines for submitting information on meters. Is it legal to charge based on the average if there is a delay in submitting evidence?

Incorrect installation or device failure

Not every plumber-installer has golden hands that grow from the right place. Many lack accuracy, qualifications and knowledge. Therefore, when installing metering devices, the installation technology is sometimes violated, and damage or breakdown of the counting device occurs.

The meter elements must be correctly positioned relative to the direction of water flow. They contain arrows showing how to install this or that element. If this requirement is not met, the device will show incorrect water consumption values. This issue can only be resolved by contacting a plumber to reinstall the system.

If you notice that your water meter is showing incorrect data, check its operation in the following ways:

1. Check the meter yourself at home.
2. If you are not sure that you can check the device yourself, call an accredited water meter verification specialist. He will give you a certificate indicating that the water meter has been verified and can be used. Otherwise, you will be given an order to replace it. But keep in mind that such verification costs money. And sometimes it’s cheaper to install a new device right away.

The first method is quite simple. It is necessary to take a large container with a previously known capacity (for example, 20 liters). Note the current meter readings, then pour water into your vessel. After this, all that remains is to check the instrument readings. Based on the difference between the initial and current values ​​of the consumed liquid, one can conclude that the water meter is working properly.

In addition, the correct data depends on the expiration date of the device. It is usually indicated in the instructions or passport. All measuring devices must be periodically verified. Including the water meter must be inspected by a specialist and issue an opinion. Most water meters are designed for a five-year inspection interval.

FAQ

How much does it cost to use a cloud service? Are there subscription fees or hidden fees?

Basic cloud functionality is free

, no subscription fees or additional payments. This functionality is enough for 99% of users.

Only additional functionality and NB-IoT traffic are paid for. Read more about paid options here.

I already have pulse water meters (with wires). Is it possible to make them smart?

Yes, if you have pulse water meters installed, then it is not necessary to change them. Simply connect the SAURES controller to your meters.

How to choose equipment if there are several risers in the apartment?

Two popular automation options:

1. Install a set of equipment for each water inlet.
2. Install the kit on one riser for cold water/hot water supply, and install only pulse water meters on the second riser, extend the wires and connect them to the controller. Thus, one controller will serve all four meters.

Which meters to choose: with Wi-Fi or with NB-IoT?

We offer solutions based on two wireless technologies: the familiar Wi-Fi and the cutting-edge NB-IoT. Each technology has its own advantages.

Smart Wi-Fi meters

• Without additional payments, you only pay for the equipment.
• No SIM cards or communication towers required Data is transmitted via your home Wi-Fi network.
• Three batteries for 4 years Works without 220V in a plumbing closet.
• Easy setup Via any web browser or mobile app.

Depressurization

The actual water consumption may differ significantly from the data taken from water meters if air passes into the measuring mechanism along with the water. It increases and shows information on the indicator upwards.

Signs of water meter depressurization:

1. The transparent plastic lid with indicator fogged up.
2. The meter housing is leaking.

The reasons are careless use of the metering device or unauthorized entry into the device body. In this case, you urgently need to contact a service organization for a control check of the water meter, its repair or replacement. Independent removal of the meter and its disassembly is prohibited.

Poor circulation in the DHW system

Circulation pumps were not installed in older residential buildings. Such mechanisms create circulation of hot water so that residents do not have to wait with the tap open for hot water to flow from it. If you live in such a house, then during the waiting time the water meter will generate an increased flow of hot water, even if in reality it flows from the tap a little warm.

Due to the low temperature of the hot coolant in the pipes, actual consumption also differs significantly from the readings of the device. The water in the hot water system should be heated to 60-75 degrees, but this figure sometimes does not reach 50. However, the receipt for payment will be calculated as if you used boiling water.

How can you find out in a simple way, even without a thermometer? Open the hot and cold water valves on your bathroom faucet, and monitor both water meters. The first one should rotate slower than the second one. If they spin at the same speed, it means that the water coming from the hot pipe is not heated enough. After this, you can safely complain to the service organization. You will not be able to eliminate the cause on your own.

By the way, a sample application to the management company can be downloaded HERE.

Actions to take if a difference in readings is detected

You can contact the management or sales company for clarification without an application. Approach the accounting department with a receipt for the latest payments and fresh instrument readings. If the error is technical, the employees will record the correct data and fix the problem.

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An application addressed to the director of the company will be needed if the economic department does not agree with the arguments of the apartment owner, for example, considers his testimony to be underestimated.

When applying, please explain the reason for the discrepancy with the information on the receipt. A counter will be appointed to confirm that one of the parties is right.

Trivial wasteful water consumption

Devices can show high consumption not only due to malfunctions of the mechanism or water quality. This may simply be due to wasteful household spending or leaks. For example, in a toilet, the cistern flush valve may leak water. Even when you are not using it, it will discharge some of the water down the drain. Although this is difficult to notice, and you can search for a long time for the reason for the increased consumption.

Faucets in the bathroom or kitchen can also drip a little and produce their share of leaks. It is better to install a special mesh diffuser on the tip of the kitchen faucet. It will reduce water consumption, but will not affect the quality of dishwashing. In addition, the size of the bath also affects the fluid consumption. A large bathtub will add up a considerable amount of water to your meter.

How to transmit water readings by phone

Also, no one would think of lying in a bubble bath for half an hour in the shower tray. And you can even wash your baby there. If the apartment is equipped with a gas water heater and a gas meter is installed, then the savings will be double, because it is the gas water heater that consumes the bulk of the gas.

And you need to rinse under running water. Only there really should be a small amount of product, otherwise the foam will have to be washed off longer, which will not lead to the desired effect.

But the most interesting thing is that the meter is placed on the pipe BEFORE the shut-off valve. Therefore, how he will blow a vacuum cleaner into the water supply system from where water is pouring with a pressure of 4-5 atmospheres is truly not clear to me.

What to do if the meter is working, but the water bill is too high

We have analyzed situations when the water meter is lying due to technical faults.

But sometimes it happens that the device is working properly, but receipts for water payments come with inflated figures.

This may be due to the fact that the meter data was submitted late. In this case, water charges are calculated based on the average consumption for the previous period in the apartment. In order to avoid such circumstances, you must submit current water readings to the management company (management company) by the 26th of each month. This is reflected in the legislation on the provision of public services and approved by Government Decree of the Russian Federation No. 354 of 05/06/2011, which came into force on September 1, 2012.

An inflated water bill may occur if the meters are not checked in a timely manner. In this case, the fee is calculated based on the average consumption per month. This is legislatively reflected in the Decree of the Government of the Russian Federation No. 354 of 05/06/2011.

If the fact of an unreasonably large amount for water is established, then you must contact the Management Company or the URC (Unified Settlement Center). Their responsibilities include calling an employee and checking meters.

If the employee confirms the malfunction, the management company will recalculate.

If, after contacting the management company, the recalculation was not made, the owner has the right to file a complaint with the housing inspectorate and the prosecutor's office regarding the violation of civil rights.

Transmitted more data than actual data

If, due to a simple mistake, you provided more readings than the actual ones, you will have to pay for it. This situation will arise if these readings exceed the monthly consumption limit. This way you can be transferred to another tariff and retain the services of the supplier.

In order to fix the error you need to:

• visit the energy resource office,
• get a photo of the actual testimony,
• set the date when the photo was taken,
• In some cases, you will have to meet with a controller in order to make sure that the consumer is not misleading the company.

We recommend: What is SOI (ODN) in a housing and communal services receipt

This problem can also be solved online; to do this, you need to go to the supplier’s official website and contact a consultant.

What to do if the water meter is hopelessly broken

Based on clause 80 of the Rules for the provision of public utilities, approved by Decree of the Government of the Russian Federation of May 6, 2011 No. 354 (hereinafter referred to as Rules 354), meters of a certain type that have been verified in accordance with with the requirements of the legislation of the Russian Federation.

Information that is indicated in the passport for the meter:

• on the compliance of the metering device;
• data on the date of initial verification of the water meter;
• about the interverification interval established for it (hereinafter referred to as MPI);
• terms of Use.

Based on Art. 13 Federal Law No. 102-FZ dated June 26, 2008, metering devices used to make calculations for consumed water must be periodically verified during their use. At the end of the MPI, the water meter must be verified or replaced with another one.

In other words, the use of a water meter is permissible until the MPI set for it expires or until it fails.

After the meter fails, if this happened before the expiration of the MPI, it must be replaced with a water meter with similar characteristics.

Current legislation imposes the following responsibilities on the owner of a residential premises:

• use of an installed and approved water meter;
• ensuring the integrity of the device;
• ensuring the safety of seals and other identification marks;
• taking and storing his testimony;
• timely replacement.

In accordance with the requirements of Art. Articles 539, 543, 548 of the Civil Code of the Russian Federation, the consumer is obliged to ensure the serviceability of the water meters he uses. In addition, he must immediately inform the utility organization:

• about the accident;
• about the fire;
• about breakdown;
• about a malfunction of metering devices.

Article 81 (12) of Rule 354 contains a complete list of damages for which the water meter can be considered faulty.

The algorithm of actions in case of water meter failure will be as follows:

1. Contact the utility company supplying the resource with an appropriate statement to determine whether the meter is operating correctly.
2. Wait for a representative of the utility company to appear at a predetermined time, followed by drawing up an inspection report.
3. If the employee confirms the fact of a malfunction, obtain his consent to break the seals, and also agree on the time frame during which the meter will be replaced.
4. Replace the meter at your own expense:

• return the broken device to the manufacturer for repair if it is under warranty. However, it is worth considering that this procedure will be costly and lengthy;
• purchase a new water meter at your own expense.

1. Contact the utility company with an application to seal the newly installed meter, attaching a passport or a copy of the paper confirming the result of the last verification. It is from this date that payments for consumed water will be based on his readings.
2. Wait for the sealing specialist and receive from him a document confirming the sealing of the water meter.

Detailed description of submitting meter readings via the Internet

If the meter has a transparent housing spinning, then after pouring a little sunflower oil on it in advance, we take the drive with a belt from the sewing machine and throw the second arc of the belt onto this spinning housing, turn on the motor and turn it counterclockwise.

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Since 02/01/2014, the portal of state and municipal services provides the ability to enter information about water consumption through your personal account.

Depressurization can be detected by fogging of the glass of the device or the flow of liquid through it. The operation of such a water meter is fraught with flooding of neighbors. A leak can be determined as follows: you need to shut off all water consumption devices and record the water meter data. After a long period of time (night time, trip by…

The massive introduction of water meters used to account for tap water consumed in the residential sector has led to problems with making calculations based on the readings of these devices.

What to pay attention to

1. After purchasing an apartment in a new building, you need to contact the service organization to receive a certificate of commissioning of meters and the opportunity to use state portals to transmit water consumption information.
2. After purchasing an apartment on the secondary market, you should contact the Public Services Centers to use Internet services.
3. If there is no information from the tenant for more than three months, you need to contact the MFC to resume access to electronic submission of information.
4. The service will not allow you to enter values ​​that were less than those indicated in the previous period, so you should check it carefully and then send the water meter readings through government services.
5. The portal will refuse to enter information if the meter verification period has expired.
6. If the user of public services does not know the payer code or the system does not accept the entered value, then you should contact the MFC; the problem cannot be solved online.

My cold water meter is about to expire. Need replacement or verification. What laws, regulations and orders govern this process? How protected are we from companies imposing their services on us? This is what I would like to discuss with you.

Reducing the sensitivity threshold is unprofitable for manufacturers, because increases production costs, increases the selling price, reduces sales volumes and profits. The consumer is interested in purchasing a cheaper meter with a higher sensitivity threshold.

To correctly find the reason why your water metering unit is spinning when the tap is closed, try the following:

1. Close all the taps in the house tightly, turn off the water supply to the toilet tank and disconnect all household appliances from the water supply system.
2. If the impeller continues to rotate, shut off the water supply to the apartment using the shut-off valve installed upstream of the metering unit. If the unit stops rotating, then the problem lies in your plumbing system and the equipment you are using.
3. In this case, you need to invite a plumber to your home who can find the cause and place where the leak is occurring. He will also be able to evaluate the system for unauthorized insertion.
4. If you previously did not consume as many cubic meters of water as you did in the last month, try to remember what equipment or technical household appliance you bought or replaced during this month. Most likely, the reason lies precisely there.
5. Sometimes the problem may lie in the tap itself, or rather the hot and cold water mixer.

And here’s another call on this topic: “Payments for water have been suspended due to the replacement of meters with remote ones. Of course, I was not too lazy to call the control room, especially since I only recently checked the meters. This is a new type of fraud.

Readings for the previous month are taken. The resulting number will be the number of cubic meters of water for which payment is made.

Have such stations been created in your area? This is also worth checking - otherwise, even with such a counter, you will transfer data the old fashioned way.

Based on the requirements of the standard, manufacturing companies produce residential water meters of classes A, B and C (more accurate meters of class C are quite expensive and are practically not in demand). The most widely used devices are those with a nominal bore of 15 mm. The minimum certified consumption for classes A and B is 60 and 30 liters per hour, for class C - 15.

The counter dial includes 8 digits. The first five black symbols are the main ones; they show the total number of cubic meters of water consumed. This information must be recorded on the payment receipt. The last three red digits are auxiliary, separated from the main ones by a comma and indicate the consumed liters.

How will the calculation be carried out?

Payment for consumed water in the event of a water meter breakdown will be carried out in accordance with the provisions of clause 59 of Rule 354:

1. If, at the time of detection of the failure of the meter, it had been working for more than 6 months, then the payment for the utility resource will be calculated based on the average consumption from the date the failure was discovered. The total period of such accruals is no more than 3 months.
2. If, at the time of the meter breakdown, it had been standing (working) for the subscriber for less than 3 months, the calculation will take place according to the consumption standard, taking into account the number of registered persons.

In other words, the calculation will be carried out for the first 3 months according to average consumption, then according to consumption standards taking into account the number of living citizens. If necessary, an increasing factor can be used.

These accruals will be generated starting from the date when the breakdown is discovered until the date the new meter is put into operation (in this case, submitting an application for sealing of the new device).
If it is not possible to determine the date of failure of the water meter, the beginning of the calculation will be the beginning of the billing period (the first day of the month) in which the meter malfunction was detected. Useful article? Rate and share with friends!

How to increase your water meter readings

Hello, in this article we will try to answer the question “How to increase your water meter readings.”
You can also consult with lawyers online for free directly on the website. A homeowner who has installed water supply meters for the first time or is purchasing a home with installed meters, first of all, needs to determine which device records the flow of cold and which hot water. You can do this in the following ways:

1. Most meters are immediately painted in colors that traditionally indicate cold and hot water - blue and red.
2. According to the standard layout of water pipes in apartments, there is a pipe for hot water supply on top, and a pipe for cold water below. Therefore, the hot water meter is set higher.
3. To understand which device to take the hot water meter readings from, just turn on the hot water - the desired meter will become warm in a few minutes.
4. A way to immediately determine the cold water supply meter is to look at which water supply pipe the toilet is connected to (it is always connected to cold water).
5. Just open cold water and see which meter readings change.

Important! To work with any of the resources, you must register and/or log in with your own credentials.

On the main page of the portal, find the item “Enter meter readings”. It is necessary to take into account that the meters located on the premises must be linked to a personal account (the action is performed at the management company, otherwise the resource will not provide the opportunity to send the consumption information taken by the resident).