How to call a plumber from the housing office: work standards, advantages of a specialist from the housing office, a complaint about poor quality work and the nuances of the call

Home/Housing services/How to call a plumber?

There are a number of situations when it becomes necessary to call a plumber from the housing office:

There are no water supply elements in the apartment. This mainly applies to new buildings.
A major overhaul of the water supply system is required, for example, replacement of pipes.
If one of the pipeline sections leaks water.
If a blockage is detected in the water supply system.
If it is necessary to replace plumbing structures: bathtub, sink, toilet.

Many problems can be solved independently. But only an experienced specialist will do the work efficiently and quickly.

Attention! If you have any questions, you can chat for free with a lawyer at the bottom of the screen or call Moscow; Saint Petersburg; Free call for all of Russia.

How to call a plumber to your home from the housing office?

The procedure for calling a plumber from the housing office to your home consists of several basic steps:

Search for contact details of the organization attached to the house. You can get the necessary information from the elder in the house, a neighbor, or by calling the help desk.
Submitting an application via a phone call or visiting the housing office. It is important to clarify the urgency of the work in the application.
Waiting for a plumber to come to your home.

Please note:
In addition to the Housing Office, there are private organizations that provide similar services.
Their employees arrive at your home faster and do a better job than plumbers from a housing and communal services company. It is recommended to read customer reviews about the organization and specialist in advance.

In what situations do you call a plumber?

Before calling a plumber, the owner needs to decide how urgent the work is. All plumbing work is divided into several types:

Emergency work that requires immediate resolution of the issue.
Repair work. They must be completed, but they do not cause damage to the residents' property. Can be completed within 24 hours.
Planned. They are planned in advance and produced according to schedule.

In the event of an emergency, the owner is obliged to call the emergency service. In other cases, the owner contacts the utility service to call a specialist.

Calling a plumber to your home from the housing office is possible for the following reasons:

installation or major repairs of hot and cold water supply systems;
replacement of bathtub, sink, toilet;
installing heating radiators, flushing the system or replacing metal risers with plastic ones;
replacement of heated towel rails;
replacement of mixers;
replacing the valve axle;
adjusting the water in the toilet tank, eliminating leaks and tightening the tank fastenings;
eliminating leaks in mixer taps;
replacement or installation of water meters;
removing air from the heating system;
eliminating sewer blockages, etc.

At the same time, the owner receives benefits if the work is performed by plumbers of the management company:

The company is responsible for the condition of hot and cold water supply systems. She is interested in high-quality repairs, so the work is performed by trained specialists.
Some services are included in the register of mandatory ones, which are included in the payment for utility services. They are performed free of charge.
Payment for repair work is made at preferential rates. In private companies, similar work costs more.
To call a plumber, just make a phone call.

There are also disadvantages:

It is rarely possible to arrange a visit at a time convenient for the owner, for example, in the evening or on a weekend.
Plumbers from the housing office are unlikely to put on shoe covers or take off their boots.
Prices for services are not much lower than those of private masters.

Standards

The time frame within which a plumber from the housing office must arrive at the house is regulated by Gosstroy Decree No. 170. If a pipe has severely burst, then a specialist must arrive immediately. He is given 8 hours to replace a non-working barrel and toilet and clean out the sewer system. Repair of the mixer and heating system element is carried out within 24 hours. 1 week is allocated for replacement or repair of plumbing structures. The waiting period is counted from the moment the application is submitted.

Attention

Each management company has a maintenance agreement for an apartment building. In it you can get detailed information about the list of free services and deadlines for troubleshooting by a plumber from the housing office.

If the plumber does not arrive on time after calling, you should call again to find out the reason for the delay. If damage occurs due to an employee’s late arrival, all costs for subsequent repairs must be borne by the Housing Office.

How to call a plumber: when should he arrive and how much do the services cost?

The need to call a plumber to your home arises if a tenant changes communications, removes a blockage or breaks down equipment. He has the right to contact the management company or third-party organizations. A plumber from the housing office comes to the apartment urgently in case of an emergency, within one week, if the case is not an emergency.

Why call a specialist?

There are the following situations when you need to call a plumber to your home:

installation of a water supply system (for apartments in new buildings, commissioned for final finishing);
water pipe leak detection;
major repairs of the water supply system (replacement of pipes);
installation of water meters;
removing blockages;
the need to replace the bathtub, toilet, sink;
adjusting a loose tank or sink;
removing air from batteries;
replacement of heating radiators;
replacement of mixers;
installation of heated towel rails, etc.

It is necessary to contact the housing office dispatcher, report the problem, and agree on a time for the work to be carried out.

In order not to risk their own money and nerves, citizens turn to the services of private craftsmen or plumbers from the housing office.

How to call a plumber from the housing office to your home

To call home a plumber from the housing office or management company, three simple steps are enough:

Clarification of utility service contacts. The phone numbers and address of the management company will be found on the payment slip; they are often posted in the entrance. If the necessary information is not available, residents receive it from neighbors or on the Internet.
Call or personal visit to the utility service. The citizen describes the situation, stipulates the urgency of the work, and concludes an agreement.
Coordination of the time when the plumber from the housing office will arrive, waiting for the visit of the master.

To call a plumber at their place of residence, citizens have the right to contact commercial organizations that provide repair services for water supply systems. The work is performed on a paid basis, but with high quality and quickly.

In order not to make a mistake in choosing a private master, it is recommended to read reviews in advance on independent resources on the Internet (for example, specialized forums) or ask for recommendations from your management company.

When should a plumber arrive?

The timing of the arrival of a plumber from the management company, housing and communal services at the house to carry out work is regulated by the Decree of the State Construction Committee No. 170 of September 27, 2003.

The regulatory act states that monitoring the performance of hot and cold water supply systems is the task of the emergency dispatch service of an apartment building. It operates around the clock.

Minor faults requested by residents are corrected immediately.

Decree of the State Construction Committee of the Russian Federation dated September 27, 2003 N 170, paragraph 2.7.3

The resolution states that the service is obliged to urgently eliminate blockages and breaks in the sewer system. Its personnel and equipment are in full readiness to quickly respond to requests from apartment owners.

The legislation specifies the time frame for troubleshooting by emergency services.

Housing office specialists are given eight hours to replace a non-functional toilet.

Repair of faucets or heating system elements is carried out within 24 hours. To replace a bathtub or sink, the service is given one week.

Often, the terms for the provision of services are specified in the contract concluded by the residents of the house with the management company.

If the plumber did not arrive on time, and the delay caused damage to the apartment owners, his compensation becomes the responsibility of the housing office. Repairs are carried out free of charge.

Advantages and disadvantages of contacting employees of the housing and communal services management company

There are the following advantages of calling a plumber from the UK to your home:

the company is responsible for the condition of cold water and hot water systems, therefore it attracts experienced and qualified craftsmen to work;
Some services are provided free of charge: it is already included in the monthly utility bill;
paid services are provided at an affordable price;
One phone call is enough to call a specialist.

If a housing and communal services plumber makes a mistake that causes damage to a tenant, he will be able to file a claim with the Criminal Code and receive compensation for the damage caused.

Is it worth calling a private master?

Calling a paid plumber can reduce your waiting time.

Craftsmen from housing and communal services often do not have the necessary equipment, while their colleagues from commercial firms are equipped with the latest technology. The service is provided quickly and at a high level.

When calling private masters, there may be cases of fraud, be vigilant.

The pitfall of turning to private plumbers is cases of fraud.

Commercial firms quote one price, but in practice it turns out that they have to pay 2-3 times more. The second disadvantage is the dispersion of responsibility.

If the company that carried out the repairs closes after a month and the pipes burst, the apartment owner will not be able to make a claim and compensate for the damage.

In order to call a private master to your home and not get into trouble, it is important to read reviews in advance and rely on recommendations from friends and acquaintances.

Payment for plumbing services

To call a plumber at your address, it is enough to agree with the management company. The resident should prepare for the fact that the specialist’s work will be paid. These are services related to the replacement of equipment at the initiative of the owner, and the elimination of problems that arose due to his fault.

The cost of providing other services to the housing maintenance company is included in the receipt, which is paid monthly by the owner. The column remains on the payment bill regardless of whether he uses the services of plumbers or not.

What is included in the list of free services

Calling a plumber from the housing office to your home does not always require payment. The list of services provided free of charge is agreed upon by apartment owners at a general meeting. House owners solve two interrelated issues:

what services will be provided free of charge;
what will be the utility payment included monthly in the “premises maintenance” column for cavitation.

The decisions made are enshrined in an agreement concluded with the management company. The company's liability for failure to perform or poor-quality provision of services to owners is fixed.

As a rule, the list of plumbing services provided free of charge includes the following:

eliminating leaks in pipes;
strengthening rickety toilets, sinks, bathtubs;
cleaning of internal sewerage;
eliminating blockages in the water supply of an apartment building;
adjustment and adjustment of hot water and cold water systems;
replacement of poorly functioning batteries, etc.

The list of free housework can be clarified with the management company.

What services are provided for a fee?

The following services are provided on a reimbursable basis:

connecting a washing machine or dishwasher;
replacement of batteries at the request of the resident;
installing new faucets if the old ones are functioning normally;
replacement of plumbing fixtures (for example, sink);
installation of heated towel rails;
eliminating blockages caused by the homeowner.

In Art. 210 of the Civil Code of the Russian Federation states that the burden of maintaining property rests with the owner of the apartment. This means that he is obliged to pay for the services of a plumber called to eliminate the breakdowns that have arisen.

What documents are issued to the property owner?

If a housing and communal services plumber provides services to a resident of an apartment building, he is required to issue supporting documents. These include:

Agreement for the provision of services (for example, replacement of radiators, pipes, installation of meters). Indicates the rights, obligations, mutual responsibility of the parties.
The certificate of completion of work confirms the provision of the service.
Record in the warranty card for the equipment used. For example, if a plumber was hired to install radiators, a note is made “Installation was carried out under contract No.... from nn.nn.nnnn.”

After completing the work, the master is obliged to issue supporting documents.

If the installed radiators subsequently require warranty repairs, become damaged, and water floods the neighbors, the owner will have proof that the installation was carried out by representatives of the management company. He will have the right to file a claim and receive compensation for losses incurred.

If a plumber visits a citizen’s apartment due to the need to check the condition of the meters or utilities of the house, he is obliged to present the apartment owner with an identification card and documentation confirming his authority to enter the home.

Complaint about poor quality work of a plumber

In practice, it happens that the services of a plumber cause harm to the residents of an apartment building. For example, due to his wrong actions, pipes burst and neighbors’ property was damaged. To compensate for damage, residents have the right to file a complaint with the management company.

The application shall indicate the following information:

Full name of the head of the management company of the apartment building;
Full name of the applicant, address of his residence, contact details;
the essence of what happened (for example, a pipe burst);
a statement of the compiler's specific requirements;
an indication of the time frame within which he wishes to receive a response.

Sample complaint against a plumber The complaint is printed in two copies: one is given to the representative of the management company, the second remains with the author-compiler with a mark of acceptance. The application is submitted during a personal visit to the company’s office or sent by mail.

If the management company responded negatively to the resident’s appeal or ignored the application, the author has the right to appeal to higher authorities. It will be enough for him to prove compliance with the claim procedure for resolving the dispute by attaching a copy of the appeal to the Criminal Code. There are three options for where to go with a complaint:

Housing inspection. Considers issues related to poor quality services provided by management companies to residents of an apartment building. If it is proven that the plumber made a mistake and did not have sufficient qualifications, the management company will be obliged to compensate the applicant for losses, and administrative measures will be taken against the management.
Prosecutor's office. Considers appeals related to situations that constitute a crime. For example, if it is proven that the actions of a plumber are an attempt on the life or health of the residents of the house, the issue will be decided by the Prosecutor's Office.
Court. Makes decisions on compensation for material and moral damage caused to victims. This method of appealing against poor-quality services of a master plumber is the longest and most expensive, because it requires filing a claim in accordance with the norms of the Code of Civil Procedure of the Russian Federation and collecting evidence. However, it is recognized as the most effective: the court has the right to oblige the management company to compensate losses to the tenant of an apartment building.

Source: https://ZKHinfo.ru/zhilishhno-kommunalnoe-hozyajstvo/kak-vyzvat-santehnika

What does a plumber's job include?

The range of plumbing work includes the maintenance of all devices that pass water through them. In total, there are several types of plumbing work:

installation and repair of toilets, sinks, bathtubs, shower cabins, faucets, bidets;
connection of a water heater, washing machine and dishwasher;
installation and repair of the sewer system;
connection and replacement of radiators and other heating elements;
installation of devices designed to control the flow of hot and cold water;

Additional information
Many modern organizations provide the opportunity to use. The work plan includes the development of design documentation, installation and replacement of all water supply systems.

Payment for work

Payment for the work of a plumber from the housing office is included in the total cost of the utility bill. It is indicated on the receipts that residents of apartment buildings receive monthly. This price indicator directly depends on the type of housing; its total area; the number of people registered on its territory and meter readings.

IMPORTANT

According to Article No. 36 of the Housing Code of the Russian Federation, a citizen who pays utility bills on time and regularly has the right, if necessary, to call a plumber from the Housing Office to his home. Depending on the complexity of the work and the consumption of material, he carries out the work on a paid or free basis.

Paid services

Each management company determines a list of services that company employees can perform. The list is based on the capabilities of the management company; it depends on the availability of trained specialists, repair facilities and equipment.

Typically, management companies are limited to the following list:

installation, adjustment and connection of a dishwasher and washing machine;
at the request of the resident, replacing old radiators with efficient new ones;
replacement of working mixers with modern models;
at the request of the owner, replacement of plumbing fixtures;
installation of a heated towel rail;
elimination of blockages caused by the owner.

It's just about work. Plumbing, taps, mixers, etc. the owner of the apartment buys it himself.

The list of services can be expanded depending on the company's capabilities.

Other services are paid. Payment is made at the time of application or may be included in the utility bill. This is discussed separately at the time of application.

Paid and free services

Paid services	Free services
connecting a water heater, washing machine or dishwasher	maintenance of drains and water pipes
radiator replacement	installation, replacement, checking the meter for serviceability
replacement of cast iron risers at the initiative of the tenant	heating system maintenance
installation and repair of a central heating system
installation and replacement of plumbing fixtures

free of charge : apartments, roofs, basements, attics, staircases, and auxiliary premises.

for a fee . The list and cost of services is specified in the apartment building service agreement, which can be found at the management company.

If a tenant requires a paid service, he must submit an application to the Housing Office and call a plumber, choosing the most appropriate time. Payment is made by bank transfer; the service company employee must provide the resident with a check or receipt for payment.

Attention

It is mandatory to keep the receipt for 30 days. If the called specialist did not perform the work efficiently, the tenant of the apartment building has the right to request a refund.

The list of paid and free services is approved by Decree of the Government of the Russian Federation No. 290. Company representatives have the right to make changes to this list.

On the advice of friends

This may seem strange, but even in the modern world, when choosing the services of an electrician, many people use this method as recommendations from people who have previously encountered this problem. This option helps you find an intelligent and responsible professional. “Word of mouth” is a fairly reliable tool for finding a contractor.

If you need an electrician to come to your home urgently, try asking your relatives and friends if they know of a good specialist. What if someone you know recently did some renovation work? They need to be asked first.

When using this method of calling an electrician, you should first ensure the competence of the specialist. After all, just because he changed someone’s light bulb well, this does not mean that he will be able to carry out wiring installation work in a country house.

Try to find out as much information as possible about the electrician that is being recommended to you. Every little detail matters here. If possible, make sure for yourself how well the specialist recommended to you performed the work in the house of your friends.

Of course, you can be completely sure that family and friends are unlikely to deliberately advise you to turn to a hack. Usually people adequately evaluate all the pros and cons of the specialists they turn to for help. They will immediately tell you what advantages and disadvantages the recommended electrician has. If you use this search method wisely, you will definitely be able to choose the best option in terms of price and quality.

What documents are issued to the property owner?

Often a person has to prove the fact that he is the owner of the apartment. This usually happens when controversial situations arise. It’s worth talking separately about what documents prove that an apartment belongs to its occupant:

A document indicating the method of obtaining the apartment they own. This may be a purchase and sale agreement, a transfer deed, a gift or exchange agreement certified by a legal entity.
Certificate of ownership issued by Rossreestr or BTI.
Technical certificate.
Extract from the house register.
Certificate of family composition.

For your information
, in order for a called plumber from the housing office to do the work for free, you just need to provide him with a passport and a receipt for paying utility bills for the last month.

It's worth being vigilant. Plumbers do not always do their work efficiently. There are cases when, due to their fault, the apartment was flooded.

It is recommended to request a number of documents from the plumber from the housing office that will allow the tenant to prove his innocence in the event of damage:

payment receipt if the work was performed for a fee;
act of work done or receipt;
a written refusal if the plumber does not perform the work, citing that this is not his responsibility.

Attention:
If the case comes to court, then any factor will serve as evidence. It is recommended to additionally record all conversations with the manager of the management company on the phone and involve neighbors as witnesses about the poor quality of work done.

Are you calling a plumber from DEZ? You don't have to pay him!

/Housing services/How to call a plumber?

There are a number of situations when it becomes necessary to call a plumber from the housing office:

There are no water supply elements in the apartment. This mainly applies to new buildings.
A major overhaul of the water supply system is required, for example, replacement of pipes.
If one of the pipeline sections leaks water.
If a blockage is detected in the water supply system.
If it is necessary to replace plumbing structures: bathtub, sink, toilet.

Many problems can be solved independently. But only an experienced specialist will do the work efficiently and quickly.

How to call a plumber to your home from the housing office?

The procedure for calling a plumber from the housing office to your home consists of several basic steps:

Search for contact details of the organization attached to the house. You can get the necessary information from the elder in the house, a neighbor, or by calling the help desk.
Submitting an application via a phone call or visiting the housing office. It is important to clarify the urgency of the work in the application.
Waiting for a plumber to come to your home.

Please note: In addition to the Housing Office, there are private organizations that provide similar services. Their employees arrive at your home faster and do a better job than plumbers from a housing and communal services company. It is recommended to read customer reviews about the organization and specialist in advance.

Looking for a plumber

Today, using the services of this specialist is not difficult. There are several ways to find and call a plumber:

Housing office. You can find the number of the organization that services your home from your neighbors or by contacting any government agency. This approach is not always one of the most optimal, since many plumbers do not perform their work well. Another disadvantage of calling a government plumber is the promptness. Specialists may be busy at other sites, and will come to you only after completing the main work.
Private enterprises. The numbers of organizations providing plumbing services can be found using the Internet or by consulting with friends. It should be noted that the cost of solving any problems here depends on the complexity of the problem. Among the advantages of private plumbers is their efficiency. A specialist can arrive at exactly the specified time. He is responsible for the work he does, which guarantees a high-quality solution to the problem.

Calling a plumber to your home is a common practice that allows you to solve most problems quickly and efficiently. Entrust these tasks only to trusted and experienced specialists.

Call a plumber to your home.

Breakdowns that occur in everyday life cause discomfort in the use of household items and require immediate correction. How to troubleshoot and fix them by calling a plumber or electrician from the housing office, we will figure it out in this article.

Plumbing installations do not last forever, and you may often encounter problems in your home such as leaking pipes or broken taps. Before you deal with calling a plumber, you need to highlight a number of services that he provides.

Among the works carried out by a master from housing and communal services with plumbing for a fee, the following are distinguished:

clearing sewer blockages;
updating waterproofing in the toilet and bath;
replacing the flush pipe;
installation of brackets;
changing the flush tank;
replacement of washbasins and sinks;
replacement of shifters;
valve head replacement;
cleaning siphons and other areas of the pipeline.

Standards

He is given 8 hours to replace a non-working barrel and toilet and clean out the sewer system. Repair of the mixer and heating system element is carried out within 24 hours. 1 week is allocated for replacement or repair of plumbing structures.

The waiting period is counted from the moment the application is submitted.

Attention

How to call a plumber: when should he arrive and how much do the services cost?

Advantages of calling a plumber from the housing office

Housing office employees are required to maintain the house in proper condition, providing residents with warmth and comfortable conditions. Residents highlight several advantages of calling a plumber to your home:

Water supply systems are an important component of every apartment building. Only qualified personnel are allowed to service it. There is a high probability that an experienced specialist will come to the call and do the job efficiently.
All necessary services when calling a plumber from the housing office are provided free of charge, and paid types of work are provided at affordable prices.
If the work was performed poorly, the tenant can request a refund or correction of the problems.
Calling a plumber to your home is easy - all you need to do is call the housing office and send a request.

Additional information
The main disadvantage is the length of wait for a specialist to perform scheduled work. Another disadvantage is that not all specialists always cope with the task efficiently due to lack of resources and equipment. For these reasons, some residents turn to private organizations and call a paid plumber to their home.

Why call a specialist?

There are the following situations when you need to call a plumber to your home:

installation of a water supply system (for apartments in new buildings, commissioned for final finishing);
water pipe leak detection;
major repairs of the water supply system (replacement of pipes);
installation of water meters;
removing blockages;
the need to replace the bathtub, toilet, sink;
adjusting a loose tank or sink;
removing air from batteries;
replacement of heating radiators;
replacement of mixers;
installation of heated towel rails, etc.

Attempts by residents of an apartment building to fix problems on their own often lead to dire consequences.
Communications break down, a leak occurs, causing damage to the property of the apartment owner and his neighbors. In order not to risk their own money and nerves, citizens turn to the services of private craftsmen or plumbers from the housing office.

How to call a plumber from the housing office in Moscow?

There are several hundred management companies in Moscow. Residents have problems with which organization they should contact to call a specialist to their home. You can find the desired housing office as follows:

Find an advertisement at the entrance. In many houses, the necessary information and contact details of service organizations are posted on the entrance door.
Ask the concierge if there is one.
Look at receipts for utility bills.
Ask your neighbors or your elder in the house.
The most reliable way to obtain information is to use the Housing and Communal Services Reform website. In the search line, you just need to enter only the address of the house and the management company servicing this address and all the information about it will be automatically determined.

You can call a plumber in Moscow in the same way as in any other city. To do this, you need to contact the housing office dispatcher, report the problem, and agree on a time for the work to be carried out.

Many companies in Moscow have an official website where you can submit an application online, order a free call, and also view a list of paid and free services.

Plumber from numerous private service organizations

You can call a specialist from various companies that provide services to the population. Usually their phone numbers are written everywhere: on the entrance of the house, mailboxes, electrical panels and elevators, advertisements on websites.

Advantage:

Fast arrival of a specialist;
Excellent service and polite staff, the plumber will arrive smelling of perfume, with his own shoe covers.

This is where the advantages end and let's move on to the disadvantages:

high price for services,
they won’t even tell you the approximate price, since most companies have a requirement as a minimum check, this is the amount by which you will definitely be deceived and additional services will be imposed, otherwise it is not profitable for these companies to work,
paid visit of a specialist,
sometimes you can get an incompetent specialist, so many such companies hire everyone, then collecting damages in an accident after the work of such a specialist is quite problematic due to the conclusion of an agreement with a one-day company, most of these companies work exactly according to this scheme;
if you suddenly need to shut off the common house water supply, you will still have to contact your management company and a plumber from the housing office.

Complaint about poor quality work of a plumber

If a housing office employee refuses to do his job or does it poorly, the tenant can file a complaint against him. First of all, the complaint should be expressed to your immediate superior: the manager or director of the organization. If the manager has not taken appropriate measures, then you can complain to higher authorities: the prosecutor’s office or the supervisory authority. The complaint must include the following information:

Full name of the resident;
Full name, position and place of work of the plumber;
Date of completion of the work;
Brief description of the essence of the problem;
Date of writing the application;
Signature.

Complaints about plumbers from the housing office can be found here.

It is recommended to file a complaint against the housing office employee in writing. If this is not possible, then you can send it by email or express it orally over the phone or in person.

The purpose of creating a complaint is to punish the employee for performing poor quality work and to obtain compensation from the resident.

For your information

In order for a complaint against a plumber from the housing office to be considered, it is required: that it be written without errors; so that it does not contain obscene language; so that it briefly but accurately describes the essence of the problem; so that the date of completion of the work is written correctly.

The nuances of calling a plumber from their housing office

Often, residents of an apartment building themselves make mistakes. It is worth remembering some of the nuances associated with calling a plumber from the housing office to your home:

It is required to accurately indicate the reason for calling the plumber to the housing office dispatcher. If a leak in the pipeline is detected, a plumber must arrive immediately. To perform other work, he is given a period of 8 hours to 1 week.
You should remember the time of the call.
You should not be “blindly” confident in the quality of an employee’s work. It is recommended to record his position, last name and hours of work. In case of improper performance of duties, this information will significantly help.
Some companies employ unscrupulous plumbers who ask residents to pay for free services in order to obtain their own benefit. It is worth asking the dispatcher about the specifics of the work in advance or checking out the price list of services from the management company.

IMPORTANT
If the dispatcher refuses to record the request, then you should turn on the voice recorder and ask him to give the name and reason for refusing to call a plumber from the housing office to the house. In case of harm to yourself or your neighbors, this information will help you prove your innocence.

A pipeline leak or a blockage in a pipe - all this can become a global problem for residents, leading to losses. If there is a need to fix a leak or replace an element of the water supply system, you should call a plumber to your home. Some citizens have problems with this seemingly simple question. Therefore, every resident of an apartment building should know how to call a plumber from the housing office, what you need to pay for and what to do if the work is of poor quality.

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Payment for plumbing services

The cost of providing other services to the housing maintenance company is included in the receipt, which is paid monthly by the owner. The column remains on the payment bill regardless of whether he uses the services of plumbers or not.

What is included in the list of free services

what services will be provided free of charge;
what will be the utility payment included monthly in the “premises maintenance” column for cavitation.

The decisions made are enshrined in an agreement concluded with the management company. The company's liability for failure to perform or poor-quality provision of services to owners is fixed.

As a rule, the list of plumbing services provided free of charge includes the following:

eliminating leaks in pipes;
strengthening rickety toilets, sinks, bathtubs;
cleaning of internal sewerage;
eliminating blockages in the water supply of an apartment building;
adjustment and adjustment of hot water and cold water systems;
replacement of poorly functioning batteries, etc.

The list of free housework can be clarified with the management company.

What services are provided for a fee?

The following services are provided on a reimbursable basis:

connecting a washing machine or dishwasher;
replacement of batteries at the request of the resident;
installing new faucets if the old ones are functioning normally;
replacement of plumbing fixtures (for example, sink);
installation of heated towel rails;
eliminating blockages caused by the homeowner.