Legislation of the Russian Federation on the period of suspension of hot water supply
Utilities can turn off hot water by law, but for no more than 8 hours a month. There is also an hourly limit. The supply of hot water or cold water is stopped for a total of no more than 4 hours a day.
There are amendments and reservations in this regard, which are prescribed by law in regulations. Moreover, it all depends on the time of year: winter or summer. During the hot period, preventive maintenance of the water supply is carried out, and pipe replacement is prescribed. It is allowed to increase the duration of blackout.
The management company can turn off hot water according to the law, although according to the requirements of SanPiN 2.1.4.2496-09 (as amended in 2021), the supply of the resource should not be stopped without reason. If the situation is emergency, then repairmen are required to fix the problem within eight hours. This is a maximum period of months.
The legislation provides exceptions to the rules:
- Major renovation. The work is carried out according to plan, residents must be notified in advance.
- Prolonged events during an emergency, for example, a pipe burst.
- Prevention is carried out only in summer, but the reservation applies to hot water supply. Utilities are required to meet the deadline within 14 days.
All these nuances are regulated by Decree No. 354 of the Government of the Russian Federation; the permissible periods for interrupting the supply of hot water supply are indicated in Appendix 1, section II, clause 4. If the management organization violates the conditions, then the owner has the right to write a complaint and demand a recalculation in the receipt.
You can file a claim with Rospotrebnadzor. However, an application for recalculation of payment should be written to the housing office on whose balance sheet a private house or apartment building is located.
How long can they be disconnected by law?
According to regulations, the annual planned suspension of hot water supply cannot last more than 14 days (clause 3.1.11 of SanPiN 2.1.4.2496-09).
This time is allocated for carrying out repair and preventative actions in order to maintain the heating system in working order during the winter period.
The periods of lack of water supply during normal repair work or due to an accident in central water supply systems are strictly regulated.
It is allowed to suspend the supply of hot water for a period of no more than 4 hours at a time and 8 hours in total within a month. It is also possible to turn off the water supply for no more than a day in the event of an accident on the heating main (PP 354 of 05/06/2011, appendix 1, clause 2).
In addition, water shutoff is possible in case of non-payment of bills for the use of hot water. According to Article 21 of the Federal Law of December 7, 2011 N 416-FZ, the organization providing the service has the right to limit the supply of water to the subscriber.
Why do you turn off hot water?
Government Decree No. 632, Section III, stipulates the reasons why the supply of hot water may be temporarily stopped. There are different situations when it is necessary to turn off hot water in winter. Most often, blackouts are associated with accidents and urgent repairs.
First of all, residents should be notified about this. The announcement indicates the causes of the accident and the time when the DHW supply will be restored. The duration of the daily break should not exceed four hours, but emergency situations do occur.
Watch the video: “Who turns off the hot water and why.”
Standards for disconnecting DHW
The management company cannot turn off the hot water supply without permission. This is a direct violation, as evidenced by legislative acts.
Standards for shutting off hot water:
- Articles No. 12 and 14 of the Housing Code of the Russian Federation determine the powers of local government. The documents indicate that repair work cannot last more than two weeks.
- The housing stock must be operated in accordance with Decree of the State Construction Committee of Russia No. 170 dated September 27, 2003 (as amended in 2021). The PP covers the technical side of the issue. Planned or urgent repairs cannot take more than 14 days. In this case, a notice is sent to residents.
- Water supply must be supplied continuously, unless actions are contrary to the hygiene and safety requirements prescribed by Resolution No. 20 of 04/07/2009. (current version 2020).
In case of emergency situations, water is supplied from backup sources. They must be provided in advance. During an accident, the 14-day period may be extended. The standards are prescribed by Articles 13 and 20 of the RF Housing Code. State bodies are required to control the process in accordance with the law.
Reasons and reasons
The permissible duration of a hot water supply interruption is a maximum of two weeks. This will be legal if the utility companies have grounds. The organization has the right to turn off the water supply at any time during an emergency.
There are also secondary reasons:
- Utility workers' mistake.
- Unauthorized blackout.
- Emergency situation on internal communications.
- Emergency outside the MKD.
- Natural disasters.
Please note: incorrect actions by the consumer can also become a factor in stopping the supply of hot water.
In what cases is a DHW shutdown considered an emergency?
The maximum period for shutting off hot water by law is 14 days. Most often, supply interruption occurs in emergency situations.
Emergency blackout allows you to minimize the damage caused by a pathogenic situation, for example:
- leaking pipes;
- damage to the water supply system;
- break in the main line;
- fire;
- incorrect connection.
If utilities are disconnected, then information about the duration of repairs can be found through the management company. Management Company is a supplier for MKD, but takes resources from Vodokanal. It happens that the reason is related to the main RSO.
Disabling DHW in winter and summer
Permissible interruption in hot water supply
During the summer, they have the right to turn off hot water in case of scheduled repairs or maintenance work. Many management companies schedule system diagnostics during the warm season, when most residents go on vacation or relax at their dachas.
Actions will be legal if the owners of an apartment building or village were notified in advance using notifications. The company must do this ten days before the start of work. The management company is also obliged to post a notice notifying that prevention will be carried out.
Permissible interruption in DHW supply
Some people do not know for how long hot water can be turned off according to the law and begin to write complaints to the management company.
In order not to be unfounded, it is worth considering health norms on this issue:
- SNiP 2.04.02-84 (in the 2021 version) states that a break in any period should not exceed eight hours. Here we are talking about summing up the time for a month. That is, if utility workers turned off the water twice a week for 1 hour, then the norms were violated.
- SanPin 2.1.4.2496-09 talks about safe resource indicators and requirements for drinking water. If an accident occurs and the water supply does not meet safety parameters, then repairmen are allowed not to restore the supply for two days until the situation changes.
Every management company is required to comply with these standards.
Requirements for the quality of public services
- Organizations
- Housing and communal services
- TVK
01.06.: 3252
| 1.Cold water supply | |
| 1. Uninterrupted 24-hour water supply throughout the year | permissible duration of cold water supply interruption: |
| 8 hours (total) for 1 month; | |
| 4 hours at a time, and in case of an accident on a dead-end highway - 24 hours | |
| 2. Constant compliance of the composition and properties of water with sanitary standards and rules | deviation of the composition and properties of cold water from sanitary norms and rules is not allowed |
| 3. Pressure in the cold water supply system at the point of analysis: | pressure deviation is not allowed |
| in apartment buildings and residential buildings from 0.03 MPa (0.3 kgf/sq. cm) to 0.6 MPa (6 kgf/sq. cm); | |
| 2. Hot water supply | |
| 1. Uninterrupted round-the-clock hot water supply throughout the year | permissible duration of hot water supply interruption: |
| 8 hours (total) for 1 month; | |
| 4 hours at a time, and in case of an accident on a dead-end highway - 24 hours; | |
| To carry out preventive maintenance once a year in accordance with established standards | |
| 2. Ensuring the temperature of hot water at the point of analysis: | Permissible deviation of hot water temperature at the point of analysis: |
| not less than 50 degrees C – for closed district heating systems; | at night (from 23.00 to 6.00 hours) - no more than 5 degrees C; |
| no more than 75 degrees C – for any heat supply systems | in the daytime (from 6.00 to 23.00 hours) - no more than 3 degrees C |
| 3. Constant compliance of the composition and properties of hot water with sanitary standards and regulations | deviation of the composition and properties of hot water from sanitary norms and rules is not allowed |
| 4.Pressure in the hot water supply system at the point of analysis: | pressure deviation is not allowed |
| from 0.03 MPa (0.3 kgf/sq. cm) to 0.45 MPa (4.5 kgf/sq. cm) | |
| 3. Drainage | |
| 1. Uninterrupted 24/7 water supply throughout the year | permissible duration of water supply interruption: |
| no more than 8 hours (total) within 1 month; | |
| 4 hours at a time (including in case of an accident) | |
| 4. Heating | |
| 1. Uninterrupted 24-hour heating during the heating season | permissible heating interruption duration: |
| no more than 24 hours (in total) within 1 month; | |
| no more than 16 hours at a time - at an air temperature in residential premises from 12 degrees C to standard; | |
| no more than 8 hours at a time - at an air temperature in residential premises from 10 degrees C to 12 degrees C; | |
| no more than 4 hours at a time - at an air temperature in residential premises from 8 degrees C to 10 degrees C; | |
| 2. Ensuring air temperature in residential premises: | deviation of air temperature in a living room is not allowed |
| in areas with the coldest five-day temperature - -31 degrees C and below | |
| not lower than +20 degrees C (in corner rooms - +22 degrees C); | |
| Permissible decrease in standard temperature at night (from 0.00 to 5.00) – no more than 3 degrees C | |
| Permissible excess of standard temperature - no more than 4 degrees C | |
| Note: these requirements apply when the outside air temperature is not lower than the calculated one when designing the heating system and subject to mandatory measures for insulating the premises | |
| 3. Pressure in the intra-house heating system: | Deviation of pressure more than the established values is not allowed |
| With cast iron radiators - no more than 0.6 MPa (6 kgf/sq. cm); | |
| With convector and panel heating systems, air heaters, and other heating devices - no more than 1 MPa (10 kgf/sq. cm); | |
| With any heating devices - at least 0.05 MPa (0.5 kgf/sq cm) exceeding the static pressure required to constantly fill the heating system with coolant | |
Date modified: 12/24/2010 09:23:30 Number of impressions: 3252
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Nuances of turning off water with and without warning
Having considered how long hot water can be turned off by law, it is worth mentioning that there are nuances in this issue. For example, in winter, no management company has the right to carry out repair work unless required by law. Most often, such measures are associated with an emergency situation. According to the law, during an emergency, you can turn off the water supply for a maximum of 2 days, but no more.
There are also specific deadlines for sending notice of planned termination and the responsibilities of individuals. If the housing office has arbitrarily turned off the hot water supply, then a person can complain not only to Rospotrebnadzor, but even write to the prosecutor’s office.
The state always stands for consumer protection and there are certain rules prescribed by law that not only officials, but also citizens are required to follow.
Deadlines for sending notice of water shutoff
Suspension of water supply according to the plan must be accompanied by a warning to all residents. This is required by paragraph No. 49 of the rules for the provision of housing and communal services. Citizens are notified ten days before the start of repair or maintenance work.
The right to stop water supply is stated in Article 21 of Federal Law No. 416. An exception is considered an emergency situation that does not depend on utilities or other structures.
Responsibility for violation of the rules of procedure
There are rules that even government authorities cannot violate without a good reason. Individuals and officials are responsible for this. Provisions that cannot be ignored are spelled out in Federal Law No. 416.
The main points for which responsibility is imposed:
- Poor water quality or interruption of supply.
- Insufficient water supply.
- Damage caused to residents or their property after an outage.
- Unauthorized connection to the network.
- Violation of a contract for the supply of a resource or causing moral harm.
Please note: such actions are prosecuted by law and are subject to penalties. In some cases, criminal liability is possible.
How to obtain information about the planned termination of DHW supply at the address
To stop the water supply legally, the management company must have a reason - preventive or repair work. The management company must notify the residents using letters or a notice posted on the notice board.
Some utility organizations send SMS messages to all citizens living in the house. Other management companies have their own Internet portal where they post similar advertisements.
Vodokanal is obliged to provide detailed information in the public domain.
The procedure for recalculating housing and communal services.
How to make a recalculation
When the supply of a resource is suspended, the person does not use it, so the payment must be recalculated. If the period is exceeded by one hour, then a tariff rate reduction of 0.15% is required. Changing the payment amount is necessary when, after repairs, cold water flows instead of hot water.
A difference of 3-4 degrees allows a person to write an application to the housing office and reduce the interest rate by 0.1%. If the DHW pressure is 25% lower, then the tariff rate will also be reduced by 0.1%.
Where to contact
Before drawing up an application, you need to find out where to send the document for recalculation or complaint.
The following authorities are worth considering:
- Management company or housing and communal services.
- Administrative building of the settlement.
- GZHI.
If these organizations ignore the application, then you can go to the courts to restore justice. In this case, the management company will be obliged not only to recalculate, but also to compensate for moral damages and costs.
Application for recalculation for hot water
The letter is written to the director of the management company. The legislation establishes a special form. This document must be drawn up strictly according to the model.
It is mandatory to indicate:
- name of the management organization;
- FULL NAME. the applicant;
- personal data of the citizen;
- Contact Information;
- essence of the question;
- evidence base;
- list of attached documentation.
At the end of the application, put the personal signature of the owner and the date the form was filled out.
Permissible duration of interruptions in the provision of utility services
Citizens often contact the technical department of the Rospotrebnadzor Office for the Amur Region with questions regarding the cessation of utility services for some time, for example due to an accident. In particular, consumers report stopping the supply of cold water for a period of 1 day, believing that such a restriction is unacceptable.
In this regard, we inform consumers about the following.
The timing of disconnection of utilities, as well as the requirements for the procedure for supplying resources to the consumer, are established by the Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings, approved by Decree of the Government of the Russian Federation of May 6, 2011 N 354 (Appendix No. 1):
| Name of utility service | Permissible duration of interruptions in the provision of utility services |
| Cold water supply | 8 hours (total) for 1 month, 4 hours at a time, in case of an accident in centralized networks of engineering and technical support of cold water supply - no more than 24 hours |
| Hot water supply | 8 hours (total) for 1 month, 4 hours at a time, in case of an accident on a dead-end highway - 24 hours straight; |
| Water disposal | no more than 8 hours (in total) within 1 month, 4 hours at a time (including in case of an accident) |
| Electricity supply | 2 hours - in the presence of two independent mutually redundant power sources; 24 hours - with 1 power source An interruption in the provision of public electricity supply services is not allowed if it may lead to the disconnection of networks and equipment that is part of the common property in an apartment building, including pumping equipment, automatic process protection devices and other equipment that ensures trouble-free operation of in-house engineering systems and safe conditions residence of citizens. The consumer receives information about the availability of redundant power supplies with electrical energy from the contractor. |
| Gas supply | no more than 4 hours (total) within 1 month |
| Heating | no more than 24 hours (in total) within 1 month; no more than 16 hours at a time - at an air temperature in residential premises from +12°C to 18°C; no more than 8 hours at a time - at an air temperature in residential premises from +10°C to +12°C; no more than 4 hours at a time - at an air temperature in residential premises from +8°С to +10°С |
We recommend that you immediately inform the contractor (managing organization) in writing about any facts of exceeding the established deadlines. It is imperative to obtain confirmation of the fact of delivery of the application (claim, appeal, etc.). The provision of utility services with interruptions exceeding the established duration is grounds for changing the amount of payment for utility services.
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