Letter to Rostelecom about the refusal of imposed services under the article “Antenna” and the ban on processing a person

About company

Initially, PJSC Rostelecom was a home telephony provider. It was a state organization servicing almost all city numbers. It was also a cable television provider. All these services were paid for using a single payment document for utilities. Every year the company became larger and expanded the cities in which it provided services. This happened both through the opening of new branches and the acquisition of less powerful operators.

As for organizational issues, the key figures of the enterprise are Mikhail Osseevsky and Sergey Ivanov. It is impossible not to note the dry numbers from the official reports presented in 2019. According to them, the equity capital of the PJSC is about 262 billion. The value of all assets is estimated at 728 billion. And the net profit this year amounted to just over 16 billion rubles.

Thus, by 2021, Rostelecom is the largest provider of digital services in Russia. This includes home Internet, several types of television, home and mobile communications, smart home, business services and much more. All this can be connected in most populated areas of the country. Although the interactive television service has long been popular among subscribers, Rostelecom still supports cable television.

Tariff plan

Cable television from Rostelecom has only one tariff plan, valid for all users. It involves connecting the user’s TV using a special cable going into the apartment from a collective antenna standing on the roof. The tariff is automatically included in the single payment document for utilities. This became possible thanks to the cooperation of Rostelecom, the MFC of Moscow and the bank PJSC VTB.

The tariff includes about 50 main TV channels in Russia and the world. And it costs 245 rubles per month. All taxes are already included in the price.

Collective antenna Rostelecom

Having decided on the most important features of the connection, it is necessary to study the conditions that are offered to all users connecting to the Rostelecom home antenna. Currently, the provider's offer includes only television. After paying for the broadcast, subscribers have access to more than 50 TV channels, among which you can find:

• federal, basic channels, including First, STS, Domashny, Rossiya, Match-TV, NTV and a host of others;
• children's, which include MULT and Disney;
• news;
• educational;
• entertaining;
• dedicated to various films and TV series;
• sports.

That is, each subscriber will definitely be able to find and select exactly the program that will be interesting to him. At the same time, the number of TV channels offered by Rostelecom OJSC will not be huge, so users will not have to get confused and guess where the desired broadcast is located.

List of TV channels

As for the available TV channels, their number, as mentioned earlier, includes the most important and popular channels both in Russia and around the world. They are available on frequencies from 59.25 to 855.25. A list of the most popular positions within this frequency can be seen below:

The full list of channels can be found on the official website of Rostelecom. For this purpose, a separate page is provided that fully describes the analogue television service. It is recommended to use the direct web address: https://moscow.rt.ru/hometv/analog_tv .

Analog TV from Rostelecom

The All-Russian telecommunications provider gave its analogue television service the very original name “Antenna”. The service is available for connection to all interested subscribers. After its activation, clients gain access to a wide range of television channels, which, although broadcast in an analog signal, have impeccable image quality.

By connecting to TV, subscribers can expect access to all the most popular and in-demand television channels on a variety of topics. Among them there are such popular channels as:

• First;
• STS;
• NTV;
• Russia 1;
• REN-TV;
• Match TV;
• Paramount Comedy;
• Sports plus.

And the list of available TV shows is not limited to this list at all, including at least several TV channels of each topic.

As for the network coverage area, Rostelecom’s analog signal covers most of the Russian Federation, being available in most regions. Therefore, if you want to save money on television, but do not want to give it up completely, we recommend that you consider connecting to the “Antenna” option from Rostelecom.

One of the main advantages of using the “Antenna” option is that invoices for its payment are sent to subscribers along with a single payment document (UPD) for utilities and rent. This is very convenient, and many RT subscribers take this aspect into account when connecting to a provider.

In addition, it is noted that the company offers preferential discounts to some categories of its subscribers, which amount to 50% of the monthly subscription fee. The following clients fall under the category of subscribers who can count on benefits:

• Low-income and single pensioners who receive a subsidy;
• Disabled people living independently;
• Heroes of Labor;
• Heroes of the Russian Federation;
• Knights of the Order of Glory;
• Families of pensioners who receive a subsidy.

Benefits for certain groups of citizens

Some Russian residents can count on an impressive discount. Namely 50%. Every month, half of the subscription fee will be automatically deducted. The following groups of citizens can apply for such benefits:

• Heroes of the Soviet Union;
• Pensioners who are forced to live alone, as well as those who have appropriate benefits for housing and communal services;
• Other pensioners receiving a discount on housing and communal services;
• Disabled people who have to live alone in an apartment;
• Heroes of Russia;
• Winners of the military award of the Soviet Union.

How to connect cable TV Rostelecom in Moscow

Every resident of a Soviet-style apartment building must have cable TV connected, if it has not been disconnected previously. To check, you can either call the provider’s customer service line and clarify the question, or wait for the postman with a document to pay for utilities. If there is an item with analog TV, then you can safely use it. All that remains is to lay the cable and connect it to the TV.

If your home does not have a collective antenna from Rostelecom installed (for example, it is new), then the connection procedure becomes significantly more complicated. The device itself is expensive and is not connected for the sake of one resident. It is necessary to collect the subscriptions of the majority of residents and contact the Rostelecom support service. Specialists will install the antenna and lay cables in each apartment. However, it is important to note that all of this comes at a cost. We will consider the cost of the services of the masters later.

If there is a collective antenna at home, but you are not connected to the service, then you just need to go to the Rostelecom sales office in person, fill out the appropriate application and start using cable TV. Again, if there is no cable in the apartment, you will have to pay specialists to install it.

Analog or digital TV

Until October 2021, there were officially two TV broadcast formats in the Russian Federation:

• analog signal;
• digital signal.

The first of them has a continuous structure and today is considered an outdated format due to its vulnerability to interference, which directly affects the quality of the picture and sound.

The digital format is based on encoding a signal that is easier to transmit. By eliminating information loss, the picture quality becomes an order of magnitude higher and high image clarity is ensured.

Despite the complete transition of all regions of the country to digital, analogue broadcasting has not been completely interrupted, and the number of analogue channels is not large (about 10), while at least 50 stations are available in digital broadcasting.

To receive both analog and digital signals, you need an antenna (digital signals simply require an additional device for decoding the encoded signal). In order for the TV to show a picture, you need to connect it to a receiver, which can be a collective antenna from Rostelecom.

How to turn off cable TV Rostelecom Moscow

The disconnection procedure occurs in approximately the same way as the connection. You must personally come to the Rostelecom sales office and fill out an application. It must contain the following information:

• Full name of the applicant;
• Registration address according to passport;
• Home phone number for communication;
• Mobile phone for communication;
• The role of the borrower in the property in question (tenant, owner);
• Full service deactivation address;
• Check the following boxes if necessary: ​​Terminate the service agreement. And also indicate the reason for refusing cable TV;
• Is it necessary to install a filter on the distribution system of the applicant’s apartment;
• Disable the outlet going to the applicant’s apartment and exclude it from the single payment document;
• Remove charges for an extra outlet that is not actually connected, but for some reason is indicated in the EPD;

Step-by-step instructions on how to disable the antenna via the State Services website

Login to the government service website

The possibility of disconnection through the state portal appears if the organization providing telecommunications services is included in a single resource database. If this is Rostelecom or an official partner of this company, then you can safely turn off the collective antenna remotely. This method will significantly save the applicant time. Let's consider a step-by-step algorithm of actions.

Step #1

Go online and visit the State Services website. This can be done by following the link https://www.gosuslugi.ru.

If a person visits this portal for the first time, then registration through the resource’s personal account is required.

Step #2

Go to the services tab, and in the empty field that opens, enter the phrase “disabling your home antenna.”

Step #3

The system will provide the required option upon request and require you to fill out a form. To do this, you will need to download the template to your computer, fill it out and upload it into the program.

The application form is required to be filled out. The application must indicate the reason for the disconnection. To then upload the completed application, you need to take a scan or photo.

Step #4

You can pay for disconnection through Sberbank or another online banking service.
The disconnection service is paid. Cost – 60 rubles. The receipt is provided on the resource. It can be paid using online banking or an electronic wallet. The paid receipt must be uploaded to the resource.

Step #5

Submit your application for consideration. This procedure takes some time. The response will be received in the form of a notification in the personal account of the State Services.

Payment methods for services

As mentioned earlier, the main payment method is a single payment document for housing and communal services. Every month this document arrives in the client's mailbox. There you can see the prices of all services, divided by item. The service in question is labeled “Antenna”. You can make a payment using any method you are used to paying for utilities.

Other payment methods

You can top up your cable TV account without EPD. To do this, you need to know the personal account of the Rostelecom subscriber to which the service is connected. The following payment systems are currently supported:

• Sberbank Online;
• Sberbank ATMs and terminals;
• QIWI;
• Elexnet;
• RAPIDA;
• CebyrPlat;
• Yandex.Money (Yumani).

Cost of services of Rostelecom specialists

All services of analogue television specialists are paid. Let's look at the full price list using the visual table below.

Features of service provision

Now let's look at the main features of the provision of services described above. Their complete list is as follows:

• An application for a technician’s visit can be submitted by telephone through the technical support service;
• Within 3 calendar days, you will be assigned a specialist who will calculate the cost of services in advance and arrive at the appointed time;
• Payments are made on site. After this you receive the corresponding receipt;
• The tools and equipment necessary for installation are brought by the master and belong to Rostelecom;
• If the customer insists that his equipment be used, then Rostelecom does not guarantee the quality and final effectiveness of the service performed;
• The customer must be in the apartment when the master arrives in order to: Open the door;
• Show drilling locations, TV and so on;
• Provide access to the electrical network for connecting equipment;
• If necessary, rearrange furniture or remove any other obstacles;

Official documents

If you still have any questions, you can study the official documents from Rostelecom regarding cable television services. Their list and direct links are as follows:

• Public offer – https://static-cdn.rt.ru/sites/default/files/doc/Center_Oferta_KabelnoeTV.pdf ;
• Sample application for changing client data - https://static-cdn.rt.ru/sites/default/files/2018-10/zayavlenie_ob_izmenenii_dannih_abonenta_cabtv_mos.pdf ;
• Sample application for changing contract data - https://static-cdn.rt.ru/sites/default/files/2018-10/Zayavlenie_ob_izmenenii_uslovij_dogovora_msk.pdf .

Instructions for filling out an application

Prepare all the necessary documents requested when submitting an application to disconnect the TV antenna. Their list includes:

• identification card of the owner of the premises or a person who has received all the necessary powers from him;
• a document confirming the absence of debt for TV services for the past period;
• It is advisable to have the last paid receipt on hand, as this simplifies the application process;
• a completed application containing information about termination of use of the TV service.

Sample applications are available in all offices of service companies and on their official websites. If you were unable to gain access to the sample, fill out a free-form application. The main thing is to include the following information:

• in the header of the application indicate the name of the organization that supplies public television services, the surname, first name and patronymic of the applicant, his residential address and contact telephone number;
• Next comes the title of the document - “Statement on disconnecting the collective television antenna”;
• the text of the application, which voices a request to terminate the provision of TV services due to the lack of need for them;
• do not forget to indicate that the application is accompanied by documents indicating that you have no debts;
• the following is a list of attached papers;
• signature and date of completion.

Completed documents can be submitted to:

• management company office;
• multifunctional center for the provision of state and municipal services;
• electronic services providing support to the civilian population.

Advantages and disadvantages

Like any other service, cable TV has its pros and cons. First, let's look at the first ones:

• Small subscription fee;
• There are all important TV channels;
• Convenient control using a special remote control;
• If you are lucky and the cable has already been installed in the apartment, then the connection will be practically free.

As for the cons:

• If you are unlucky and there is no cable in the apartment, then the cost of connection will be extremely high;
• The image quality leaves much to be desired;
• There is only one tariff plan. There is nothing to choose from, and you cannot connect additional channel packages;
• There are no functions inherent in interactive television (viewing control, multi-screen, etc.);
• Often the service is included in a single payment document even if the client does not use it. Therefore, you need to go personally to the nearest Rostelecom office and disconnect, which takes time and effort.

Tariffs for a public antenna Rostelecom

The cost is set based on the contract in each region separately. For example, for Moscow and the Moscow region, the monthly fee for access to high-quality digital channels is 230 rubles monthly, including taxes.

If a subscriber has complaints about the quality of the services provided, the operator accepts requests for troubleshooting via a federal toll-free telephone number.

Officially, the following categories of citizens have a 50% discount on the cost of connecting a collective antenna:

• pensioners who receive subsidies for housing and communal services;
• families of such pensioners;
• disabled people who live alone;
• Heroes of Russia and the USSR;
• Full Knights of the Order of Glory.

The exact cost and amount of the benefit can be found out from the management company, which issues a single payment document that includes an option for the use of a collective antenna.

Contacts

In conclusion, we will consider the contacts that potential or current subscribers of analogue TV from Rostelecom in Moscow are recommended to contact. Their list can be seen below:

• Telephone number for ordering the services of technical specialists – 8 (800) 100 98 34;
• The number of Rostelecom customer assistance operators in Moscow is: 8;
• Unified support service for subscribers from all over the country – 8 (800) 1000 800;
• Sales department in Moscow – 8 (800) 707 8000;
• Feedback system for direct requests on the web resource of the operator in question - https://moscow.rt.ru/hometv/analog_tv ;
• Email for direct customer inquiries is [email protected] .