Every month, over 1,900 complaints are filed through the State Services website against various organizations, including utility services. The government services portal allows citizens of the Russian Federation to monitor the activities of companies involved in servicing public utilities, appeal the actions of housing and communal services workers and resolve conflict issues. To file a complaint against housing and communal services through State Services, you need to know the nuances of filling out the form and the main reasons for refusing to consider the application.
Advantages and disadvantages of filing a complaint with housing and communal services through State Services
Filing a complaint against housing and communal services through State Services has the following advantages:
- The application is submitted remotely. The applicant does not need to visit special authorities, which saves a large amount of time resources.
- Lack of bureaucracy. To apply, you must fill out a form. The document is filled out electronically, which avoids bureaucratic processes.
- Site efficiency. The applicant is guaranteed to receive a response from the housing inspectorate within the time frame established by Russian legislation.
Before filing a complaint against the management company through the State Services portal, a person needs to register an account. This is the main disadvantage of this method of submitting an application to the housing and communal services. When registering an account, the user must provide the following information:
- FULL NAME;
- Contact information;
- floor;
- Date and place of birth;
- series and number of the Russian passport;
- SNILS number;
- taxpayer identification code (indicated voluntarily).
Please note! If a person does not fill out all the fields, he will not have access to the full list of services.
After registration is completed, the user will receive an email with a confirmation code. To access your account, you must create a password consisting of Latin letters and numbers.
Where to complain about a management company in Moscow
To complain about the Criminal Code, you must draw up a claim in two copies. It doesn’t matter where you apply, the complaint form is the same. First, you should indicate the name of the body to which you are filing a claim. Describe in detail the situation that led to your request. Attach evidence of the discovery of the violation; if there are witnesses, then their details must be indicated. After which a date and signature are placed.
Now it’s time to determine where to complain in Moscow. You can submit a claim:
- management company directorate;
- to the housing inspection;
- to Rospotrebnadzor;
- judiciary;
- measure of Moscow.
Let's talk in more detail about each instance.
Directly to the management company
Contacting the management company is mandatory, because without this your document will not be accepted by higher authorities if the problem is not resolved. What reasons may there be for applying to the Criminal Code? In addition to those listed above, you can complain about the overhaul of the house: its quality or, in general, its absence, as well as the poor sanitary and hygienic condition of the entrance. You can find the service address on the website or in the contract, if you have one.
To the Mayor of Moscow
If an appeal to the housing office management does not bring results, you can file a complaint with the mayor of Moscow. There are several ways to file a claim, such as calling the mayor's hotline or the mayor's hotline.
To the state housing inspection
The State Housing Inspectorate has the right to control all management companies responsible for public services. Therefore, when the question arises of who to complain about the housing office in Moscow, this body is a suitable option. It is within his competence to conduct an inspection, request high-quality performance of his duties and bring the management company to administrative responsibility.
For the location of the GZHI branch in your district, see the link.
To Rospotrebnadzor
Where to complain about the housing office in Moscow? You should contact Rospotrebnadzor if you have already filed a claim with the Criminal Code. This body is one of the most influential in the field of consumer rights protection. You can submit the document in person or by phone.
You can find the address of the local Rospotrebnadzor on the official website.
To the prosecutor's office
Where should I file a complaint if the management company not only evades its responsibilities, but embezzles other people’s money? You can file a complaint against the management company with the prosecutor's office. This authority will conduct an investigation based on your complaint.
Regardless of where the document is submitted, it must be prepared in two copies. The second document may be needed for legal proceedings.
For the convenience of Muscovites, an electronic reception desk operates on the authority’s website.
To court
Filing a complaint to court is a last resort measure to resolve the conflict. The judicial authority will consider the claim if there have already been attempts to resolve the conflict peacefully. In the process of litigation with utility services, the plaintiff has the right to request monetary compensation for the damage caused.
The address of the Moscow district court where you should file a claim against the management company can be found on the website of the Portal of the unified information space of justices of the peace.
Under what circumstances can you complain to housing and communal services and management companies?
A complaint to the housing inspection through State Services is submitted in accordance with the following grounds prescribed in Russian legislation:
- An emergency situation arose on the territory of the residential complex, causing the supply of electricity, water and gas to be cut off.
- Garbage removal is not carried out in a timely manner.
- The housing inspectorate refused to provide paper declarations or other information to the residents of the building.
- Landscaping of an entrance or adjacent area is carried out in violation of the law.
Before writing a complaint to the Civil Housing Inspectorate through the State Services portal, it is recommended to contact the employees of the Criminal Code and describe the problem in detail. If the appeal has not been considered within 24 hours, then residents can write an application addressed to the general director of housing and communal services or send a collective letter to the prosecutor’s office or other regional authorities.
Filing a complaint against the Criminal Code via the Internet
A complaint against the management company through State Services is filed in accordance with the step-by-step algorithm:
- Open the website and log into your account by entering your username and password.
- Go to the “Our Projects” tab.
- Find the column “GIS Housing and Communal Services”.
- Select the “Send a request” option. After this, an electronic form will appear. The data specified by the user when creating an account is recorded automatically.
- Fill in the blank fields of the form.
- Select the reason for applying from the list provided.
- Complete the application process by left-clicking on the “Submit” button.
Additional Information. When filling out the questionnaire, it is important to describe the problem in detail. To increase the chances of consideration of the complaint, you need to send official documents along with the application. They are intended to confirm violation of the terms of the housing act or other agreements.
Filing a complaint against the housing inspectorate through the State Services website
The user can submit a complaint to the housing inspectorate through State Services by following the following algorithm:
- Write the website address dom.gosuslugi.ru in the search bar.
- On the main page of the Internet portal, select the option “Submit a complaint, appeal.”
- Fill out the form and document it.
- Confirm sending the application by clicking the “Submit” button.
Important! When filing a complaint against the Criminal Code through State Services, the data is entered manually. No typos or grammatical errors are allowed. All attached photographs or text documents must be easy to read. Files are sent in electronic JPEG format.
How to complain about the Criminal Code in Moscow
You can file a complaint against the management company in Moscow using the following methods:
- Through the website “Housing and Communal Services Reform”. Here users can find information on all residential buildings in the capital and contact the director of the management company.
- Through the mos.ru portal: there is a separate section for filing complaints. Management company employees consider applications only if the stated facts of violation are justified.
- Through the official website of the main department of Rospotrebnadzor: accepts applications if there are copies of the application to the Criminal Code at the place of registration.
Additional Information. If residents have identified facts of corruption or misuse of tax deductions, then they need to contact law enforcement agencies.
Submitting an application to the MFC through the State Services portal
To file a complaint against the MFC through the public services portal, you need to open your personal account and find the “Send a complaint, appeal” column. In the tab that opens, you need to write your full name, contact information and the name of the Multifunctional Center. After reviewing the application, MFC employees will send a response to the applicant’s email.
Who to complain to
Choosing the right recipient will reduce the time to receive results.
Where to file a claim depends on the specifics of the problem. For example, if we are talking about a violation of sanitary standards (mold, rats in the entrance), then Rospotrebnadzor will work with the problem; if there are doubts about the adequacy of the cost of services, the Federal Tariff Service will work. But we need to start with the performer.
Write to the management company
A complaint to the administration of the management company that provides services is drawn up and sent according to the rules specified above.
Important! Residents will receive a response to their appeal within 30 days.
Further events can develop in two ways: the management company’s response will be positive, the employees will correct all shortcomings and violations, and the conflict will be settled. An unsubscribe option is also possible when the violations remain unchanged. Then residents can move to the next level.
Submit to service provider
If a violation of the rights of residents consists, for example, of non-compliance with the quality of heating, then a complaint must be filed with the service provider, subject to a direct supply agreement being concluded with him. The algorithm for composing, sending and registering a request is discussed above. The organization will also respond within 30 days. If there is no result, then you can apply higher.
Complaint to the State Housing Inspectorate
The next step in asserting your rights in the housing and communal services sector is after the management company and the service provider - GZHI. It has representative offices in large cities and regional centers. The address of the desired city department can be found on the Internet on the official website of the inspection. In a letter to this department, you need to describe the problem and indicate the inaction of the Criminal Code, attaching a copy of the previous appeal.
This government body oversees:
- proper operation of residential buildings;
- quality of preparation and compliance with its deadlines for the heating season;
- compliance with standards for obtaining utility services;
- compliance with legal regulations by management companies.
GZHI has the right to issue an order to eliminate identified violations and impose an administrative penalty on the management of the management company.
Advice! It is possible to file a complaint with the Housing Inspectorate online.
Send via the Internet application to RosZhKH and State Services
You can get electronic advice on housing and communal services issues on the following resources:
- RosZhKH . The purpose of the non-profit partnership portal is to assist citizens from anywhere in the country in solving problems with housing and communal services. You can go there with any question - poor quality repairs, inflated tariffs, etc. Specialists will review each request and explain how to proceed. There you can also find contacts of regional housing inspectorates, ministries of housing and communal services, prosecutors' offices, and administrations.
- The State Services website provides access to receiving any government services online. To do this, you need to register on the site, confirm your identity and use the application. There you can leave a complaint to any department.
Leave a letter at the administration (municipality)
You can complain if we are talking about inflated housing and communal services tariffs, failure to carry out major repairs or improper maintenance of the house. The complaint is drawn up in duplicate addressed to the head of the administration according to standard rules, indicating that previous complaints had no effect.
Call the hotline
Every government agency has a hotline where you can call and apply to protect your rights. Phone numbers can be found on official websites.
To Rospotrebnadzor regarding poor quality services
Here you can file any claims that relate to violations of the Law “On the Protection of Consumer Rights”; existing facts of failure to provide information, or presentation of data that does not correspond to reality; alleged overestimation of tariffs.
You can contact this executive body with a letter, call the hotline 8-800-100-0004 , or leave a message on the official website.
If there are grounds, Rospotrebnadzor will organize an unscheduled inspection, based on the results of which an order will be issued to eliminate violations, an administrative penalty will be imposed, or the case will be sent to court.
To the Federal Antimonopoly Service on housing and communal services tariffs
If prices for housing and communal services are inflated, then you need to complain to the antimonopoly service. But first, you should go to the website of the tariff committee for your region of residence. It publishes the cost of services subject to tariffs separately for each company.
Upon request, a check will be carried out to verify the correctness of the rent calculation.
Identified violations mean that residents will be recalculated, and the administration that committed the violation will be penalized.
To the prosecutor's office for public utilities
It makes sense to contact the prosecutor's office only if all previous methods have been tried. Otherwise, the claim will be sent to lower authorities. The content of the complaint must indicate attempts to solve the problem and list the organizations that residents have already contacted.
The prosecutor's office evaluates the work of departments to a greater extent. The institution will issue an order and punish them for inaction, but a specific household issue will have to be resolved under the jurisdiction of Rospotrebnadzor or the Housing Inspectorate.
Important! Repeated requests on the same issue will not be considered.
Statement of claim to court
The court is the last authority where people turn after going through all the lower levels. It is better to hire a professional to write a statement of claim and support the case.
When drawing up a statement of claim, you must follow the following rules:
- The header of the application on the right side indicates the status of the court to which the case is being sent for consideration and its address.
- Below are detailed personal data of the initiator of the process: his last name, first name, patronymic, address, telephone.
- Next, you need to write the details of the opposite party: the full name of the organization (with all abbreviations explained), its legal and actual addresses.
- Title of the document.
- The main part contains the essence of the problem, all attempts at pre-trial settlement of the dispute, attached examination data, letters to various organizations and ministries, and a request for reimbursement of costs.
- The conclusion includes the date of preparation and signature of the plaintiff.
Terms of consideration
Complaints about housing and communal services submitted through State Services are considered within 2 weeks. The time frame is defined in Federal Law No. 59. It regulates the following rules for the consideration of applications:
- The management company is obliged to send the applicant a letter with a response within 2 weeks;
- first of all, the company is obliged to consider requests related to waste removal and detection of gas odor in residential premises;
- The housing inspectorate must provide information on the list of services provided within 5 days.
The speed of receiving a response letter depends on the nature of the complaint and the amount of work required to resolve the problem.
