How to contact Rosreestr with an application or request? ➜ Life situations from Vladey Elegko

Rosreestr is the federal service for registration, cadastre and cartography. The body is engaged in documenting and monitoring transactions with plots, maintaining a unified real estate information database (USRN and the associated state land cadastre), registering ownerless real estate, as well as maintaining legality in the field of land management. Yet even here, citizens run the risk of misconduct by employees. If this happens, the best solution is to write a complaint (How to write a complaint correctly).

Letter of the law

The main legal acts regulating the activities of Rosreestr and its representatives are the Federal Law “On State Registration of Real Estate” dated July 13, 2015 No. 218-FZ and the Federal Law “On Cadastral Activities” dated July 24, 2007 No. 221-FZ.

The scope of authority of the body primarily includes such situations that are associated with the provision of proprietary rights to real estate (rights of ownership, use, economic management or operational management). It is worth remembering that they are not involved in correcting shortcomings and errors in regulations on land allotment, because This is the competence of the city or district municipality. But if the owner is faced with an unreasonable refusal to formalize (register) real estate, finds unreliable data in the Unified State Register of Real Estate, or discovers that the cadastral value was determined incorrectly, then in this case it is necessary to file a claim with Rosreestr.

The responsibilities of the employees of this body are spelled out in Resolution No. 457 of 06/01/2009 “On the Federal Service for State Registration, Cadastre and Cartography”, therefore you can not only rely on the provisions of this document, but also refer to them in your complaints.

Phone numbers of Rosreestr of the Moscow region:

In order to find out the exact work schedule, address or TIN of the desired branch, you can call the Rosreestr information service free of charge at the hotline number 8 800 100-34-34.
Contacts of Rosreestr for the Moscow region

individuals (homeowners and interested parties);
legal entities (companies that own real estate or whose activities are related to real estate);
specialists (surveyors, cartographers, cadastral engineers, arbitration managers, notaries, appraisers, SROs).

Anyone can find out information related to the characteristics of the object and the rights to real estate, as well as the history of the transfer of rights. Payment is made in a way convenient for you. This is the easiest and fastest way to obtain an extract with reliable and up-to-date information about the property.

Official website of Rosreestr

Firstly, you should apply directly to the leadership of Rosreestr, because the incident may well be resolved at the local level, which means that the citizen will be able to save both time and nerves. There are 3 options for filing a complaint - using the Internet reception, by mail or through a personal meeting with an authorized employee.

Internet reception

The electronic form is located on the page rosreestr.ru/wps/portal/p/cc_ib_support/cc_ib_complaint. Here you must specify:

The name of the management in a specific subject. The facility is selected based on the location where the incident occurred.
Name of the structural unit (department of organization and control, geodesy and cartography, etc.) and full name of the official whose actions are subject to appeal.
Applicant details (full name, postal code and address, telephone, e-mail).
What served as the basis for writing a complaint (you can select 1 of the proposed points or o, if the desired option was not found).
What is the conflict (text description).

At the end, there is a function for attaching accompanying materials to the application confirming the veracity of the information presented.

In addition to this form, there is another form on the site, intended for more general requests - rosreestr.ru/wps/portal/p/cc_ib_support/cc_ib_references_citizens. However, through it, a Russian can also send his own complaint, and, if desired, ask a question that interests him. For example, if a person is fundamentally dissatisfied with the organization of the service (too long a wait, long queues, inappropriate service, etc.) or with the actions of the managers (specialists) of the territorial divisions of Rosreestr, then he is recommended to use this form. For each of the listed situations, there is a sub-item that can be selected in the “Subject” section when filling out the application. Otherwise, the procedure for filing a claim is standard.

Sending by mail

A complaint, written by hand in a traditional (paper) format, can be sent through the following communication channels of the Central Office:

by letter to the postal address - Moscow, Chistoprudny Boulevard, 6/19, building 1, 101000;
by letter by fax.

If you contact the Rosreestr office in Moscow:

by letter to the postal address - Moscow, st. B. Tulskaya, 15, 115191;
by letter by fax.

Here the citizen will need to indicate his full name and postal or email address (depending on how he wants to receive a response). Applications without this information will not be accepted for consideration. The person also has the right to attach to the letter copies of documents or materials that are important when considering the case.

Important fact! Claims submitted can be either individual or collective.

The appeal must be registered by the responsible employee no more than 3 days after its receipt, and also considered within 30 calendar days from the date of registration. In situations requiring more thorough checks, this period may be extended by up to 60 calendar days, but the applicant must receive special notice of the delay. A Russian will receive a similar notification if his claim is outside the scope of Rosreestr’s activities - then it will be forwarded to the competent authority within 7 days from the date of registration.

Personal transfer

The complaint can be submitted through the complaint reception window or into the hands of one of the officials of the Federal Service (the head, his deputies, etc.).

The main reception office operates under the Central Office of Rosreestr. You will definitely need to make an appointment here in advance by calling (ext. 2371). On the day of reception, the citizen will need to present an identity card (Russian passport), and in the case of representing someone else’s interests, a power of attorney for the right to express them on behalf of another individual or legal entity. Both the simple transfer of paper through the Reception window and the meeting with an authorized employee at the Central Office on the day of registration are carried out at the same address: Moscow, Chistoprudny Boulevard, 6/19, building 1. Work schedule: from Monday to Thursday from 9:30 to 12:00 and from 13:00 to 17:00, and Friday from 9:30 to 12:00 and from 13:00 to 16:00.

The website also contains addresses:

capital reception - Moscow, st. B. Tulskaya, 15;
reception office near Moscow - Moscow, st. Poklonnaya, 13, phone numbers for appointments.

However, the application does not have to be written. It is also possible to present the situation orally. The employee can respond to the citizen both in words and on paper (at the latter’s choice).

It is important! Experts still recommend bringing a written complaint to the reception desk, because the clerk will affix a registration stamp on its copy. Such a document can significantly help in further proceedings.

Schedules of receptions for the heads of the Central Office, as well as the Moscow and Moscow region divisions, are presented on the page rosreestr.ru/site/feedback/poryadok-rassmotreniya/ (scroll down). Here you can find all the necessary phone numbers.

Similar reception centers operate at the Rosreestr departments in each specific subject, so transferring complaints to such institutions should not cause problems. Questions are accepted via a single reference number (the call is free from anywhere in Russia) and via a helpline. You should turn to the last line for help if a person has encountered corruption and extortion in the structures of the Federal Authority and wants to complain about such an offense.

Office of Rosreestr for the Moscow Region Reception of Applications

Citizens can send both individual and collective appeals to the Department. Schedule of reception of citizens and representatives of third-party organizations by officials of the Rosreestr Office in Moscow in 2021

The branch of Rosreestr in the Moscow region keeps records and provides information from the federal cadastre service in the Moscow region. Owners of apartments, country houses and land plots can make an appointment at the territorial office of Rosreestr and receive the following types of services:

Ministry of Economic Development of the Russian Federation

Rosreestr is subordinate to the Ministry of Economic Development of Russia, so if a citizen was unable to resolve the incident at the initial stage, his path lies precisely here.

as part of a pre-trial settlement, and the written application will be sent for consideration to the Deputy Minister of Economic Development of the Russian Federation and at the same time to the head of Rosreestr V.V. Abramchenko. The electronic form is located on the page do.gosuslugi.ru/orgs/rre. To fill it out, you will need authorization in the Unified Identification and Authentication System (USIA).

If this method does not satisfy the person, he can contact the Ministry using the following communication channels:

postal address – Moscow, A-47, st. 1 Tverskaya-Yamskaya, 1.3, GSP-3, 125993 (for paper letters);
fax – (for paper letters);
correspondence box - located on the Central building in Moscow, st. 1 Tverskaya-Yamskaya, 1.3.
Email -;
personal reception with an official of the department - contacts and reception schedules are indicated on the page economy.gov.ru/minec/references/areapriemgragdan (here you can transfer the complaint from hand to hand);
Help numbers for clarification of questions – 8.

The site also operates a public Internet reception (economy.gov.ru/minec/references/reception). This option should be chosen if the citizen does not intend to accompany the application with additional materials (otherwise, you need to use the above e-mail of the Ministry). The form is simple and easy to fill out.

Methods for filing complaints against Rosreestr.

In the event of a problematic situation, the first option for resolving disagreements may be to contact the management team of Rosreestr directly. Often it is possible to solve the problem at the local level. In this case, the citizen will be able to save both his time and nerves. If it was not possible to resolve the situation internally, the citizen always has the opportunity to file a complaint with the appropriate authority. This action can be carried out in three ways:

using the Internet reception;
by sending a complaint by mail;
by transferring the complaint to an authorized employee in a personal meeting.

Let's consider each of these methods in detail.

Prosecutor's office

It is worth going to the prosecutor's office when all the previous steps have been completed, but have not brought the desired results. (How to complain to the Prosecutor's Office) By this point, a person should have accumulated materials confirming the inaction of the responsible authorities (responses from managers, explanations, copies of the claims themselves, etc.). It will be better if the initial reason for the application turns out to be quite compelling and violates the civil rights of the Russian. This, for example, is the disclosure of his personal data to third parties, illegal manipulation of documents, involvement in fraudulent schemes, fraud with property without the knowledge of the owner, etc.

On the Internet reception page (ipriem.genproc.gov.ru/contacts/ipriem/) it is possible to submit a complaint both to the territorial division of the authority in your subject and to the Prosecutor General's Office of the Russian Federation. If the victim wants to understand the case as quickly as possible, he is recommended to choose the first option.

But a claim to the Prosecutor General’s Office can be sent by registered mail to the address Moscow, Bolshaya Dmitrovka St., 15a, GSP-3, 25993, or you can come in person to the address Moscow, Blagoveshchensky lane, 10. Help desk phone number for questions or Pre-registration (mandatory) –. Reception of the population is carried out from Monday to Thursday from 9:00 to 18:00 and on Friday from 9:00 to 16:45. Lunch – from 13:00 to 13:45.

Contact information for a specific prosecutor's office can be found on the page genproc.gov.ru/contacts/map/?DISTR=&SUBJ, and then submit your complaint here. Here you will need to follow clear paperwork regulations, namely indicate:

full name of the organ;
Full name and position of the person to whom the claim is sent for consideration;
your full name, address and telephone number;
the essence of the incident (what, where, when and how it happened);
list of requirements;
links to regulations;
list of attached materials;

At the end there is a date and signature.

Rosreestr of the Moscow region

Ordering services online on the website is much more convenient than when visiting a Rosreestr branch: there is no need to make an appointment in advance, you can fill out an application in any convenient place and at any time, from home or from the office. In order to find out the exact work schedule, address or TIN of the desired branch, you can call the Rosreestr help desk for free using the hotline phone number. Call reception hours are around the clock.

Owners of apartments, country houses and land plots can make an appointment at the territorial office of Rosreestr and receive the following types of services.

Official website of Rosreestr of the Moscow region (read more...)

Readiness for the Unified State Register extract from Rosreestr from 5 hours to 5 days, depending on the load on the server. You can check the readiness of the extract here: https://egrn-extract. rf/proverka-gotovnosti-vypiski-egrn/

Court

In the event that the problem cannot be resolved pre-trial, all that remains is to transfer the case to litigation. (How to file a complaint with the court) If a person expresses his interests as an individual, he needs to apply to the district court at the location of the department whose actions are subject to appeal. If he acts on behalf of an individual entrepreneur or legal entity, then his path lies in the arbitration court of the relevant entity.

In order for the filed claim to be accepted by the clerk, the document will need to be drawn up according to the principle of 3 parts (introductory, descriptive and demanding) and include in it:

name of the court;
comprehensive information about both parties (both the plaintiff and the defendant);
information about third parties related to the case;
description of the conflict;
listing which laws and rights were violated;
requirements;
list of accompanying materials;
date and signature.

How to file a complaint?

There is no form for filing a claim. The applicant independently decides how to draw up the document. You can download the sample and fill it out by entering your data. It is important to follow some rules.

The personal data of an individual or the head of a legal entity must be entered. The message should not contain profanity, threats or vernacular language. The applicant's signature must be on the paper. This applies to documents submitted in writing in person.

The complaint has three main parts.

The introductory note contains the name of the Rosreestr department, the applicant’s details, and contact information.
The main section details the circumstances of the incident. It is necessary to provide facts indicating violation of official duties by persons.
The final section expresses demands to take action and notes a list of attached documents. The date of the document and signature are placed at the bottom.

The following documents can be used to fill out:

Download a sample complaint to Rosreestr against an arbitration manager

The document can be drawn up in paper form. There is also the option to form an electronic complaint and submit it online through the Rosreestr website or the State Services portal.

The legislative framework

The procedure for filing a complaint against the actions of Rosreestr employees is regulated by the following regulations:

Federal Law “On State Registration of Real Estate” dated July 13, 2015 No. 218-FZ.
Federal Law “On Cadastral Activities” dated July 24, 2007 No. 221-FZ.
Resolution No. 457 of June 1, 2009 “On the Federal Service for State Registration, Cadastre and Cartography.”
Federal Law “On the procedure for considering appeals from citizens of the Russian Federation” dated May 2, 2006 No. 59-FZ
Federal Law “On the Prosecutor's Office of the Russian Federation” dated January 17, 1992 No. 2202-1.

Current questions on a given topic

Question No. 1. In what form should a claim be submitted to Rosreestr when submitting it via mail?

Answer: The complaint must be handwritten in traditional (paper) format. Moreover, it is mandatory to indicate the citizen’s full name, as well as his postal or email address. Applications that do not contain this data will not be accepted for consideration. If there are documents that are essential for resolving the issue, they can be attached to the complaint.

Question No. 2. Within what time are employees of the Central Office required to respond to a complaint they receive against Rosreestr?

Answer: An application received by mail must be registered within three days. The review period is 30 calendar days from the date of registration. This period may be extended to 60 calendar days, but the applicant must receive special notice of the delay. If the situation turns out to be outside the scope of Rosreestr’s activities, then it will be forwarded to the competent authority within 7 days from the date of registration. In this case, the applicant must also be notified of this action.

Other methods of communication

Email

For feedback from users, Rosreestr provides an email address. There you can send any letters, statements and wishes regarding the activities of the organization. Considering the processing time for letters, this method of communication is suitable if the issue does not require urgent consideration. For a faster solution, it is recommended to call the hotline or create a request on the website.

Application on the Rosreestr website

At the bottom of the organization’s main page there is a “Help and Support” item. By clicking on it, the user is taken to the corresponding section where he can choose:

Help and support.
Complaints.
Appeals from citizens.

The first point allows you to study the most common questions and, if the client has a problem related to one of the topics, write a request. The second point is used in cases where you are not satisfied with the work of the organization or its individual employees. In the last paragraph, you can ask any questions related to the company’s activities, offer ideas, etc. A complaint will be considered within 15 days, and an appeal – 30 days.

Contact on social networks

Rosreestr has its own groups on various social networks: Vkontakte, Odnoklassniki, Facebook and others. There, the client is provided with various useful information and the opportunity to participate in surveys, but feedback is not provided. You won't be able to write a message or leave a comment; these options are limited by the administrator.