It’s cold in the apartment, where to complain and how to write a statement?

Temperature standards in an apartment and house in winter

According to the standards set by the Government, the indoor temperature should not be lower than the following values:

Not lower than +18C in living rooms
Not lower than +18C in the kitchen
Not lower than +16C on stairwells
Not lower than +16C at the entrance
Not lower than +5C in the basement of the house
Not lower than +20C in rooms that are corner

In cases of repair work and accidents, control dates for the maximum interruption in heating are also established:

At temperatures 8C - 10C for no more than 4 hours in a row
At 10C – 12C no more than 8 hours
At 12C to standard no more than 16 hours
During the month, the total break should not exceed 24 hours

If the temperature in the apartment is below the standards, the consumer must first contact the housing and communal services service provider, that is, the Management Company, Homeowners Association, Housing Office or Department of Economic Protection with an application to measure the temperature in the apartment.

When submitting an application, we recommend that you definitely get a mark on the second copy stating that the application has been accepted and registered; if for some reason they do not want to put a mark, then you should send the application by registered mail with notification.

What should be the temperature in the apartment during the heating season?

To start the heating season, the temperature outside should not rise above +8 for 5 days. The conditions for stopping the supply of heat to apartments are the same: the temperature outside must be above +8 for 5 days. Temperature standards in apartment buildings are fixed in regulatory documents, so violation of them implies administrative and even criminal liability.

Temperature standards in apartment buildings:

In residential premises it must be at least +18;
The corner apartment must have a temperature of at least +20;
In the bathroom the temperature should not fall below +25;
The staircase should be heated to +16;
If the house has an elevator, then the temperature in it should not be lower than +5;
The attic and basement must have a temperature of at least +4.

To whom and how to complain about the cold in the apartment SAMPLE DOCUMENT

If the radiators in your apartment do not heat well or there is no heat supply at all, you need to complain.

When the apartment is cold, any heating methods are used Photo: Vladimir PROSHKIN

To understand the legality of further actions, let’s familiarize ourselves with the existing regulations. According to sanitary standards, the air temperature in the apartment should not be lower (according to GOST R 51617-2000 Housing and communal services. General technical conditions, put into effect by Decree of the State Standard of Russia 158-st dated June 19, 2000):

+20 – building of the first year of operation,

+20 – corner room,

+18 – living room,

+16 – lobby, staircase,

So, if the thermometer in the bedroom shows less than 18 degrees, contact your management company or heat supply organization (if the contract was concluded with it directly) with a complaint. Communications are usually checked on the day of the call by a supervisor or engineer. After inspecting the batteries, they draw up an act in two copies, one of which remains with the owner of the apartment. In this case, the internal air temperature is measured on the internal wall of each room, retreating from the wall by a meter, and from the floor by one and a half. If the tenant’s complaints are confirmed, then the utility companies are obliged to fix everything. According to the standards, deviations in air temperature in the rooms are not allowed at all (with a small exception at night). That is, the batteries must heat the apartment to the degrees specified in the rules. If this does not happen, the rent is reduced individually for each affected apartment depending on its square footage. Recalculation of utilities is done at the request of the tenant.

Where the complaint can be sent is up to the tenant to decide. You can immediately write a statement to the prosecutor's office if you are not confident in the management company. At the same time, experts do not advise going to court, recommending that in order to resolve the issue more quickly, they still bother the utility workers. And after solving the problem, recover from them through court the material damage caused. There is a practice when one complaint is sent to all authorities at once, so that the same citizen’s appeal is controlled at different levels.

In the text of the complaint or claim, it is necessary not only to refer to the fact that there is no normal heating, but also to accurately indicate the period of absence, the alleged reasons, the activated temperature, negative consequences and the material damage or moral damage caused. They wait a week for responses. After this (in the absence of any action on the part of the utility workers), you can write the next similar complaint about poor heating to the next authority.

The organization responsible for heat in residential buildings will most likely correct the problems after the second request from residents. However, if two complaints remain unattended, there is every reason to write an appeal to the prosecutor's office. In such a complaint, it is necessary to indicate that as a result of unlawful actions of utility workers, harm was caused to the health and property of residents and members of their families.

How to measure air temperature correctly?

Methods for monitoring air temperature are established by GOST 30494-2011 “ Interstate standard. Residential and public buildings. Indoor microclimate parameters."

It is allowed to take measurements in the cold season when the outside air temperature is no higher than minus 5˚C. It is impossible to measure during daylight hours with a cloudless sky. This is because sunlight entering the rooms will heat the room, so the measurements will be inaccurate.

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Measure the room temperature at a distance of 10 cm, 1 m 10 cm and 1 m 70 cm from the floor. Measurements at these heights are taken in the center of the room and at a distance of 50 cm from the outer walls. The temperature of walls and floors is measured at the center of the surface.

Where can I complain about poor heating in my apartment?

Knowing this, you can quickly solve the problem. First of all, you can contact the following authorities:

to the management company servicing the house;
to the city housing inspectorate.

Please note that as of 2021, changes have been made to the Housing Code of the Russian Federation (Federal Law No. 59-FZ dated 04/03/2018). Now residents of an apartment building can enter into direct contracts with resource suppliers and, accordingly, transfer payments for electricity, water, heating and gas directly to the organization that supplies these resources, and not to the account of the management company.

But, even if there is a direct agreement with resource suppliers, you can still complain to the management company . By law, she is required to keep all systems in the house in order, even if the residents do not pay her for utilities.

Therefore, if you have problems with heating, you can contact the management company. The management company is obliged to accept the appeal and respond. But the supplier, not the management company, will be responsible for the quality of services under a direct contract.

If complaints to the management company and the housing inspection do not bring any results, you can subsequently contact:

But a complaint about the lack of heating should be sent to these authorities if the utility service specialists ignore the complaint of the residents of the house and have not taken any measures .

Complaint about cold batteries sample

Having reached you, you will need to explain the situation, after which the employee will accept the application and set a date and time for the appearance of a specialist who will check the operation of the heating system and identify the reason for its absence. Based on the results of the inspection, the specialist will draw up an appropriate report, which will outline the essence of the inspection and summarize its results. The inspection report will be drawn up in two copies, one of which will remain in the hands of the specialist, and the second will be handed over to the owner of the apartment being inspected. If a problem is identified during this visit, it will be resolved within a short period of time.

contact a plumber who services a particular home.

Complaint about provision of services of inadequate quality

You can download a sample claim for low temperature in the house or for a request to recalculate heating fees due to the provision of services of inadequate quality on our website. Let's take a closer look at what must be written in it. In the header you indicate who you are writing to and your details. It is necessary to indicate not only the details of the organization where the application will be sent, but also the details of the responsible person. Most often, the claim is written to the head of the management company or housing office. Also remember that the applicant is the person who entered into the service agreement. If you decide not to write a statement, but just call, then be prepared for the fact that this does not work and the problem of the quality of heating of residential premises will not be solved. In the main part, first of all, you write down the number under which the service agreement was concluded and the date of its conclusion.

Then briefly but in detail, without unnecessary speculation, describe the essence of the problem:

write what temperature standards in the house must be observed in accordance with SanPin and SNiP standards;
according to the report drawn up in advance, write down how the heating actually works (date, time, temperature - you can even measure the temperature of the water in the radiators);
if there is no heating of the premises at all or there was no heating for a certain period of time, indicate this period;
if an independent examination was carried out, the results of this examination are attached to the claim, as well as a report on how the heating system actually works;
indicate which clauses of the contract and SanPin and SNiP norms (as well as other legal norms) were violated and what liability the heat supply supplier faces for this;
express your requirements and the expected course of action from the organization to which you are writing.

Remember that there will be no immediate reaction. Your claim will be considered in accordance with the law on the procedure for considering such appeals from citizens. Find out on what days the housing office, housing department, housing and communal services work (in general, where you wrote) and expect the result.

Reasons for providing services of inadequate quality

Why is the normal temperature in the apartment not maintained? Will anything change if we periodically repair individual sections of the heating system? Where does the heat go? Most of the houses were built many years ago. The batteries were installed at the same time. By what principle do radiators produce heat? Hot water passes through them, which heats the batteries, and they, in turn, share it with the living space. Water contains various substances (including chemical salts). They gradually fill the system, settling inside the radiator batteries. Accordingly, the volume of hot water in the system decreases, and the batteries give off less and less heat. As a result, the apartment becomes cold and statements, complaints and claims begin to fly to the management company, housing office, housing and communal services, housing department, Rospotrebnadzor and the prosecutor's office. And here the question arises, who should replace the radiators? Can the owner count on the provision of such services from the housing and communal services or housing office? Is it possible to repair the heating system yourself? Of course, no one will buy you radiators and install them in your apartment at the expense of housing and communal services. Unless, of course, these items are specified in the house maintenance contract and money was not collected for such needs.

You need to know that if you decide to replace the heating system in your apartment, you must obtain permission. The fact is that if you add the number of batteries in the radiator, the volume of water in the system will increase, and accordingly you will be warmer. But at the same time, the temperature of the living quarters next to your apartment will decrease.

They will begin to figure out where the heat is going from their home. They will write claims and complaints to the management company, housing office and housing and communal services. An independent examination will be carried out and it will be discovered that the problem is not the provision of services of inadequate quality, but your initiative. The owner, and in the case of tenants, the landlord, will be fined and forced to return everything to its original condition.

How to contact

Every apartment owner can call the dispatch service. In case of problems with heat, water supply and sewerage. When contacting the management company, the citizen will be directed to the appropriate specialist, who, in turn, will have to carry out the required work to ensure that this equipment is in good working order.

In order to contact the appropriate service, you need to find the required contacts of the desired service. This can be done using the portal https://dom.mos.ru/.

Once on this portal, you need to find the “Find out about the house” tab, after which, in the window that opens, enter the address of residence in the search. After entering the data, the system will provide all the information about this apartment building, including the management company and its contacts to which this house is attached.

The name of the management company will be highlighted in blue. Next, you should click on the link of the management company, after which the system will display all the information regarding the work of this management company. Including the work schedule, as well as telephone numbers available for citizens’ requests.

Sample complaint about poor heating

Next, you should indicate what the consequences of the low temperature regime were: dampness in the apartment, the cold in the apartment caused colds in the residents, and constant moral and physical suffering caused an exacerbation of chronic diseases, other facts.) My arguments are confirmed by the following documents (then you should rewrite the numbers and dates acts, copies of complaints and other documents, if any). For a long time, our verbal demands addressed to you remain unsatisfied. Based on the above, I demand: 1. Bring the temperature regime in the apartment in accordance with the requirements of the standards.2.

Proportionately reduce heating fees during the period from...

Features of filing a complaint

About recalculation for heating

In this case, you must indicate for what period of time you have been sitting without heating and the exact readings of the thermometer in your apartment.
Be sure to provide a link to the law according to which you are requesting a recalculation. Your document must certainly be accompanied by an act drawn up in the presence of a technician from the housing and communal services sector, confirming the low quality of services.

Regarding hot water

In the header of the document, indicate all addressees (organizations) to which your complaint will be sent. In the document, list the evidence of the lack of hot water (certificate of a mechanic from the housing and communal services), what measures were taken. There must be a date and signature (according to the number of complainants).

Of course, in case of litigation, it is more advisable to contact a competent lawyer specializing in housing law.

Still, the main thing that should be done in the event of “lawlessness” by public utilities is not to remain silent. Be sure to call the technicians, draw up a report, and complain in writing to the supervisory authorities. Remember that your silence, as well as ignorance of the laws and your rights, is their weapon.

Didn't find the answer to your question? Find out how to solve exactly your problem - call right now:

What is a complaint about the services of the management company and housing department?

This is an official document that is intended for a specific addressee.

In addition to indications of unlawful actions, the complaint may also contain proposals to eliminate misunderstandings.

This document is drawn up in a clearly established form, and in court it is evidence of the fact that the residents still tried to resolve issues with their management company peacefully.

A complaint is an appeal in which one party expresses dissatisfaction with the activities or inaction of the other party.

The response to the complaint must be received within 3 calendar days. If after a week there is no response, residents have every right to go to court and attach a copy of the complaint as proof that certain actions were taken.

Who should be responsible for replacing or repairing unusable batteries?

How to find someone responsible for battery maintenance and repair?

Now that all readers of our resource understand who owns the heating radiators in apartment buildings and under what circumstances, we can also consider the procedures relating to their repair or replacement.

In fact, the situation in this matter is outrageously simple - whose battery is responsible for it, or rather, undertakes:

repair and replace in a timely manner;
monitor its condition in order to prevent emergency situations;
when the latter occur, eliminate the resulting consequences (for example, compensate for material damage to residents below who suffered from a break in the old radiator).

It is worth noting that if the actual owner does not want to repair or change the faulty battery, his opponent in legal relations has every right to go to court, which will resolve all controversial issues.

When resorting to judicial debate on the “battery” issue in the MKD, it is important to take into account that the judicial body, when rendering a verdict, will focus specifically on the previously mentioned radiator valve. Therefore, if you are in a disadvantageous position, suing is not only pointless, but truly stupid.

This is largely due to the fact that the court verdict obliges the losing party not only to repair the battery, but also to reimburse all expenses of his opponent in legal proceedings that were incurred during the legal debate. Are you interested in this prospect? Most likely no.

Who is responsible for heating the apartment and supplying heat?

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In addition to the nuances presented above, the “radiator” issue in MKD has one more feature.

It consists of the procedure for replacing batteries. Many apartment building residents are interested in whether they have the right to spontaneously hold this event or not?

To better understand the essence of this procedure, let's look at the order of its implementation for two possible outcomes of events:

The first option is the owner of the battery, the owner of the apartment. In this situation, the latter has every right to change radiators at his own discretion, but to carry out this procedure he must:

Notify about future replacement of the Criminal Code;
Coordinate with the expert the procedure, since making major changes to the configuration of the heating system of an apartment building, even in a separate apartment, requires obtaining a special permit from the government agency authorized in urban planning activities.

After carrying out the above measures, the owner of the apartment can carry out a replacement, naturally, at his own expense.

The second option is that the battery is in common ownership and either the management company or the homeowners’ association is responsible for its operation. In this case, in addition to the previously presented measures, authorized persons must obtain written permission from the apartment owners to replace the radiator. The exception is situations when the battery is in poor condition and may burst at any time; in such circumstances, permission from the owners is not required.

As you can see, answering most of the questions that arise regarding “radiator” disputes in MKD is not so difficult if you know some of the legislative nuances of this topic. We hope the material presented above was useful to you. Good luck in defending your rights!

You can learn how to replace heating batteries by watching the video:

Watch this video on YouTube

What to do if your apartment has turned into a refrigerator

So, for some unknown reason, your apartment is practically not heated.
You can correctly write a complaint about the fact that you are tired of living in a dog warmer, and even paying for it as if it were a full-fledged service. For starters, the head of housing and communal services. Very often this is enough. If not, then there is a whole list of organizations at your service that will be very interested in why the management company is violating your rights. These are: the City Housing Administration, the local division of Rospotrebnadzor, the prosecutor's office. In other cases, however, it rarely comes to this, you will have to turn to the servants of Themis

True, first you will need to do one more thing - draw up an inspection report on the quality of public services. To do this, a housing and communal services mechanic, neighbors and a representative of the municipality are called. A commission consisting of these members draws up an act confirming that you are not being served at the proper level.

Having received such a document, you can sit down to file a claim. A sample application to a heating management company can be downloaded below in the article or you can first seek advice from a lawyer. Why?

The fact is that the document will be carefully studied to see if there is a reason for formal quibbling (and very often they will find it). After which the official declares with a calm soul that everything you wrote in the document is not true.

In the header of the document, be sure to indicate the full name of the organization, the surname and initials of the manager, and introduce yourself (in the “from whom” column). In the text of the claim, write that you are the owner of the residential premises and indicate the number of the order (privatization agreement). Also mention that you regularly pay your utilities.

In the next paragraph, indicate since when the temperature in your home does not correspond to the norm (exactly how many degrees it is). Be sure to refer to the Rules for the Provision of Utilities (Resolution of the Government of the Russian Federation No. 307 of May 23, 2007), which state that in a residential area the thermometer should not fall below 18 degrees.

Next comes the requirement:

compensate for the losses caused to you (specify deadlines for execution)
recalculate (downwards) the cost of utilities. In this case, refer to the current norms, namely: Article 29 of the Law of the Russian Federation on the Protection of Consumer Rights. Details of filing a complaint in this case are discussed here.
Please indicate what documents you are enclosing (a copy of the monthly invoice and a report on the quality of utility services).

It is very possible that the company will refuse. And sometimes even for quite reasonable reasons: for example, you did not indicate the exact temperature in your home or a quality inspection report was not drawn up. Or some other nuance was omitted, which you considered insignificant, or maybe you didn’t even know about its existence.

For example, this: all complaints must be submitted only in writing, through the secretariat or by registered mail. Your visit to the housing and communal services office to “quarrel” will lead to nothing. It's a shame, it's a shame - but only you will be to blame for the fact that your dissatisfaction with public utilities remains unsatisfied, and not a single court will challenge this.

But in any case, the management company will be obliged to respond to the claim received by them. Be sure to keep the postal receipt after sending the document. The complaint is written in two copies, one remains in your hands - this is in case it does come to trial.

In general, of course, it would be better if you personally came to the office of the Management Company and there submitted a complaint to the secretary, who would register it in front of you. Well, if they refuse (and this happens) - there is a proven method, mail. The claim is sent by registered mail with notification.

Officials have a week to consider the complaint. If this turns out to be useless - the utility workers refuse, or are completely silent, then your next addressee is the City Housing Administration. Make a complaint according to the same principle as in housing and communal services.

This usually produces results - after two complaints, officials understand that this is not a joke. However, if even here it’s deaf, write a complaint to the prosecutor’s office. The bottom line is that utility services do not fulfill their direct official duties, which results in a situation that is dangerous to the health and lives of residents.

Where to write complaints if there is no heating?

There is no need to wait for the three-day period to expire. The heating issue must be resolved by all available means. One of them is to file administrative complaints with regulatory authorities, including by telephone. The first step is to prepare the text of the complaint. They can be sent by mail or online.

Here is a list of organizations to call about heating:

Territorial department of housing inspection.
Rospotrebnadzor.

If you file a complaint by mail, you must attach to the application copies of documents that confirm the illegality of the actions of the management company or service provider. It is necessary to attach a copy of the report on the lack of heating and an appeal to the organization, which remained unanswered.

Option No. 1 - contacting the housing inspectorate

Utility workers are afraid of citizens turning to the housing inspectorate, so before submitting a request for an inspection, call the head of the management company. Offer to reconsider your claim, having first mentioned the registration number; perhaps the problem will be resolved at this stage.

If there is no reaction, then you need to write an application to the housing inspectorate using this sample. It needs to be supplemented with personal data, the address of residence, as well as the location of the management company. The complaint must be sent by registered mail with notification

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If you send a complaint via the Internet, then first you need to go to the website of the housing inspectorate, to which the location of the management company is located.

Next, the process will be described using the example of the State Housing Property Department of Moscow.

On the website you need to find a section where citizens’ requests are accepted. It is located on the main page. Next, you need to click on the “Appeals from Citizens” section and select “Electronic Reception” from the list that opens.

On the page that opens, you need to pause and study the rules for submitting an electronic appeal. After reading the submission rules, you must click on the link below the rules.

After this, a form will open that needs to be filled out.

At the bottom of the form you need to attach scanned documents, as well as write the text of the appeal. The text cannot exceed 4,000 characters. The size of the attached file cannot exceed 50 MB. It is acceptable to attach photos

It is imperative to indicate the method for receiving a response from the State Housing Inspectorate. The result of the application will be sent by email if you indicate this in the application. It is possible to receive a response by registered mail, but in this case you will have to wait much longer for the result. On average, it takes from 2 to 5 days to process one complaint.

After processing the application, the State Housing Property Inspectorate will check the activities of the management company. If violations are confirmed, the State Housing Property Committee may revoke the license issued to the management company. Without it, the organization will not be able to continue its activities. .

Option No. 2 – complaint to Rospotrebnadzor

You can write an appeal using the text that was compiled for the complaint to the State Housing Inspectorate. It is necessary to make minor corrections, indicating a violation of consumer rights, since the management company does not fulfill its duties.

The text of the complaint must reflect the request for an inspection. Next, attach copies of documents to the text of the complaint and send them by registered mail.

You can also write to Rospotrebnadzor on its official website or through the government services portal. The complaint process will be shown using the second method. To do this, you need to be registered on the appropriate portal.

You need to log into your personal account and click on the “Service Catalog” tab. From the list that opens, you must select the “Authorities” section. This tab contains the necessary supervisory authority

In the list of services that opens, you must select the fifth item from the top. After this, you will be taken to a tab with information about the service, where at the bottom there will be a link to go to the organization’s website. On the website you need to find an electronic reception, and then select the territorial department of Rospotrebnadzor. The system will take you to the desired site where you need to fill out the form.

Option No. 3 – lawsuit

Another effective way to force the management company to fulfill its obligations is to file an administrative claim in court. To do this, you need to use the services of a lawyer who has experience in courts with management companies. It is very important to find a specialist who understands housing law.

He needs to show all receipts, documents, requests and recordings of conversations. Together with a lawyer, it is necessary to draw up a claim, which will stipulate all claims against the company. In addition, the text of the document must contain demands for reimbursement of costs incurred by the consumer due to the lack of heating.

An example text of the statement of claim is as follows. The claim must be accompanied by a list of documents confirming material expenses. If exacerbations of chronic diseases occurred during the shutdown period, you should attach a certificate from a medical institution

If problems with heat supply arise in an apartment building, then you need to involve your neighbors and write a collective statement. The claims of owners and responsible tenants will most likely be satisfied by the court. The defendant will be required to comply with the court decision.

Option No. 4 – application to the local prosecutor’s office

If the heating situation has not returned to normal, you must contact the prosecutor's office. In addition to the management company, inspections will also be carried out on requests that remained unanswered by the supervisory authorities.

You can only submit an application to the prosecutor's office in person. To do this, you need to find out the address and come with ready-made documents. You need to write an application for an urgent inspection at the management company. Copies of unanswered requests must be attached to the application.

Option No. 5 – contacting the President’s reception

If there is no response from the prosecutor's office, you need to write to the president's reception. This can be done on the website by filling out the electronic form. Once a complaint is received, it will be reviewed and a decision will be made to order inspections, forwarding it to the relevant supervisory authorities.

You can write a collective appeal. To draw up a complaint, you can use an existing sample or write it in any form. You need to attach photographs and copies of supporting documents, this will reduce the time to receive a response.

What to do with your complaint?

After drawing up the document, you must follow the rules for registering it with the management company. This can be done in two ways - take it yourself or send it by registered mail.

Registering a heating claim

The claim for lack of heating is made in 2 copies. One of them is given to the management company, and the second remains with the tenant. In this case, on the second act of the claim for lack of heating, the incoming registration number, full name and signature of the responsible person who registered the document must be included.

After this, the HOA has a month to resolve the complaint. The exception is those cases when the written claim to the housing and communal services concerns emergency situations - eliminating a leak, replacing failed radiators, etc. The time for a decision is determined by the clauses of the contract, but cannot exceed 1 day. Otherwise, the management company will be obliged to compensate for the consequences of an untimely elimination of the accident.

Sending a claim by mail

A correctly drafted complaint, based on a sample complaint for unsatisfactory heating, can be sent by mail. This should be done by registered mail with mandatory notification of receipt to the sender. In this case, the execution time begins from the moment the organization receives the complaint.

In practice, this is not recommended, since a possible error in the recipient's address or errors during registration may delay the resolution of the problem for more time. An alternative is to submit a claim to the Housing Office for poor heating by the responsible person by proxy.

What to do if the claim to the HOA for heat supply was not satisfied? If you are firmly convinced that you are right, you can contact higher authorities. These include the city housing inspectorate, Rospotrebnadzor, the prosecutor's office, and court authorities. In this case, if the claim to the management company is resolved positively, it is possible to receive additional compensation.

The video shows an example of solving poor-quality heating by filing a claim:

Sample application for housing heating

Not lower than +16C at the entrance
Not lower than +5C in the basement of the house
Not lower than +20C in rooms that are corner

It is also stipulated that the specified standards must be provided by the housing and communal services service provider, provided that the consumer himself ensures thermal insulation of windows in the premises. In cases of repair work and accidents, control dates for the maximum interruption in heating are also established:

At temperatures 8C - 10C for no more than 4 hours in a row
At 10C – 12C no more than 8 hours
At 12C to standard no more than 16 hours
During the month, the total break should not exceed 24 hours

Cold batteries during the heating season: reasons

Decree of the Government of the Russian Federation No. 354 of 05/06/2011 establishes the rules for the provision of utility services in multi-apartment residential buildings. According to standards, the air temperature in the apartment should not be lower than 18 degrees. In corner rooms, the thermometer should show at least 20 degrees.

If the apartment has cold radiators and low temperatures, then the causes of the problems may be as follows:

problems in the supply of energy resources;
low thermal stability of the building;
outdated communication system;
failure of radiators.

Reference!
If the batteries themselves are faulty, they must be replaced by the owner of the apartment. But this can only be done during the heating season in exceptional cases, since it will be necessary to disconnect other residents from the heat supply. Heating problems may appear in the following situations:

accident on a heating main;
temporary disconnection from the energy resource for utility services to carry out preventive work;
problems with the boiler room.

To find out the cause of a heating outage, you need to call the emergency dispatch center. The legislation establishes standards for the time during which the absence of heating and a decrease in the temperature in the room is allowed.

In other cases, where to complain depends on the utility contract. First of all, you will need to contact the Management Company servicing the house. If the contract is concluded with an organization that is a service provider, then the claim is filed against it.

Features of filing a complaint about lack of heating

In accordance with current regulations, the minimum temperature permissible for a living space is 18˚C. If the actual indicators do not meet the established criterion, this is a valid reason for filing a complaint

It is important to consider that no matter what structure the document is submitted to, it must be drawn up in compliance with the rules of the Russian language and not contain errors

Today there is no strict template for writing a complaint about non-working heating, so the form of the document can be free. However, the claim must meet the requirements of business writing and etiquette. The text should not contain phrases with an emotional connotation, rude expressions or obscene statements. When writing a complaint, you should strive to be as concise and informative as possible. The document must also contain the following information:

The name of the organization to which the complaint is being sent;
The exact address of residence (if it is an apartment building, then indicate the number of residents);
Data from the contract with the utility service;
Description of the problem;
Legal justification;
Applicant's requirements;
The time during which the complainant waits for a response;
Date of submission of the document and signatures of the residents.

Regardless of which method is chosen to solve the problem, experts strongly recommend filing a collective complaint. If the appeal comes from several residents at once, it will be considered as quickly as possible. Most often, the period for making a decision on a case varies from 10 to 30 days.

As for the method of sending a complaint, in addition to using the services of the post office, you can write a complaint through the official Internet portal of the selected structure. If the document is drawn up in ordinary written form, then the applicant must keep a copy of it.

What to do if the batteries do not heat up?

The article was written based on materials from the sites: iskiplus.ru, strojdvor.ru, 101urist.com, bfmac.com, www.myjus.ru.

How to correctly write an application for replacement of a riser

The deterioration of the housing stock against the backdrop of long-term failure to carry out major repairs of utilities has led to the fact that the pipes of all supply systems have outlived their service life and require replacement.

Based on the Housing Code of the Russian Federation, the responsibility for replacing risers is assigned to the organization operating the residential building. To carry out the work, the tenant needs to write an application for replacing the riser in the apartment according to an approximate sample.

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A written request for repair work, which is the direct responsibility of the housing office, must be written in two copies. An official’s mark indicating receipt of the application with a number certifying the incoming correspondence number and the recipient’s surname legibly written is placed on your copy.

Sample application

After you have drawn up your appeal, send it to the address of the management company in the form of a registered letter or register it directly with the secretary of the organization. The repair application form can be downloaded here.

A sample application for repairs can be viewed here. Application for recalculation Often, residents may be absent from their home for several months, as a result of which utilities were not used, but the bill came the same as usual.

Important Then you can exercise your legal right and write an application for recalculation to the management company. The application is written on a white A4 sheet in two copies

In the upper right corner, fill out the header where you indicate your data (full name, exact address, contact phone number) and company data (name, address and phone number).

What to do if there are cold radiators in the house

For more than a month, pensioners lived in an apartment with cold radiators at the height of the heating season. The long-awaited warmth came to the home of elderly Barnaul residents only after the intervention of the Center for the Protection of Citizens' Rights. Next, the Management Company enters the process. She is obliged to immediately create a special commission, which will include representatives of the management company, the thermal inspection and the apartment owner himself. Within 24 hours, the resident must be informed of the date and time of the inspection.

Sometimes the most insignificant mistake becomes the reason for refusal to consider a claim. For this reason, experts strongly recommend contacting an experienced lawyer who will help you correctly formulate the document, give recommendations regarding subsequent actions, and answer related questions.

If the problem has not been resolved within 7-10 days, you need to find out the number to call if the cold batteries remain cold. You can also pay a visit to the housing and communal services department and get clarification directly. A positive response to the ongoing resolution process must be supported by specific dates by which all required work will be completed.

The second problem that Russians often face is ignorance of the rules for drawing up such complaints. This is due to the fact that the current legislation of Russia has many specific features and nuances, and only a qualified specialist can understand them.

The solution period is limited to a week, the only exception being the occurrence of a certain number of problems during repairs (discovery of the complete unsuitability of not only a secondary, but also one of the central branches of communications). If the problem with cold batteries lies in the batteries themselves, then they will need to be replaced by the owner of the apartment. Work can only be carried out after obtaining the appropriate permission from the management service. But in winter this will be possible only in exceptional cases (small child, paralyzed family member). After all, turning off the riser in the house will become a problem for other residents, which is why it is prohibited by the state. If, when entering your apartment, you feel the pleasant creaking of snow under your slippers, it means that utility workers are clearly saving on heating the house. Of course, warming a high-rise building is much more difficult than a kettle. But if the apartment is cold, like at the North Pole, then lighting fires or warming up with a gas stove is not the best option.

It must be borne in mind that the commission must measure the air temperature in the apartment with a special device. An ordinary thermometer will not work for this. Since it gives an error of 2 degrees. As residents who have already gone through the Cold War report, housing and communal services workers often choose from a dozen instruments the one that has the largest error in the desired direction, and it is with this instrument that the measurement is made. Of several alcohol thermometers with an accuracy class of ± 2? With select the “needed” one, which is at 16? Will C show 18? Yes, housing and communal services workers will not need much work.

If these standards are violated, the heating fee must be reduced:

by 0.15% for each hour of excess shutdown or temperature discrepancy;
by 0.1% of the monthly payment amount if the deviation from the norm is -3˚С;
by 0.1% for each hour of excess heat outage per month (the norm is 24 hours/month).

Unified telephone number of Moscow dispatch service

The Moscow Housing and Public Utilities Unified Dispatch Center will also help in situations where the apartment gets cold during the heating season or there is no hot water, but contacting the Management Organization has not yielded results. Specialists will help you call the emergency service assigned to your house address in Moscow. According to sanitary and hygienic standards adopted in Russia, the temperature in the living room should be above 18 degrees, and hot water - not lower than 60.

Moscow City Hall hotline 24/7:

All you have to do is call this number, and the dispatcher will figure out who to refer the person to with their specific problem.

Line operators will inform callers about issues related to the housing stock, improvement of the city or a particular territory, as well as other services provided by the department.

Housing and communal services hotline specialists accept calls: Monday-Thursday from 8:00 to 17:00, Friday from 8:00 to 15:45, break from 12:00 to 12:45. Saturday-Sunday are days off.

Information and reference service for the provision of public services:

Direct telephone number of the Moscow Government with city residents (from 9:00 to 16:00 daily, except weekends and holidays):

How to call a plumber from the housing office at your place of residence in Moscow: You can leave a request and call an electrician, plumber or other specialist using the Moscow State Services mobile application, which is available in the App Store and Google Play. You can also contact the EDC operator by phone: +7 (495) 539-53-53. “The main advantages of using the EDC to call a specialist are convenience, quality, control and guarantee of the work performed.
Where to call if the elevator is not working: You can consult on problems related to the operation of the elevator by calling the 24-hour Moslift hotline: +7 (499) 755-01-01. It will be easier for busy Muscovites to describe the problem on the Our City portal. Users can complain about a faulty elevator, lighting in the cabin, and also report a delay in replacing the elevator, poor quality work, or that the elevator was not replaced at all.
Where to complain about housing and communal services in Moscow (hotline): Dispatch services for housing and communal services in Moscow work around the clock and you can call them on the hotline +7 (495) 777-77-77 to leave a request.
Where to call in case of a power outage: You can contact the Ministry of Emergency Situations number 112 or call the emergency dispatch service that services your home.
Where to complain about the housing office in Moscow: For complaints, there is a hotline (from Monday to Thursday - from 08.00 to 17.00, on Friday - from 08.00 to 15.45). On weekends, you can send a letter through the department’s electronic reception desk on the mos.ru website. Just keep in mind that you need to complain about snow and icicles on the roofs of residential buildings to the management company, but in the case of administrative buildings, OATI will help. Call the property manager. Recently, management companies in Moscow have been looking for new ways to interact with residents.
How to find out the phone number of the management company at the address of the house: To find out which management company services the house at the address in the first way, you need to: Go to the web resource “Housing and Communal Services Reform” - www.reformagkh.ru, go to the “Housing Fund” section, enter the address of the apartment building in the search bar and click the “Find” button
Move the mouse cursor to the address in the search results
On the left side panel there will be a list of sections
The window that appears will display data regarding the management company: address, contact phone number and website

How to file a complaint

The complaint must be made in writing.

To compile it you will need an A4 sheet of paper. It’s great if it is possible to compile a document using a computer.

However, submission of a document written by hand is permitted.

The header of the application indicates the authority to which the application is sent.
First name, last name and patronymic of the applicant.
If the appeal comes from several citizens at once, you can list the initials of everyone.
Indicate the registration address at the place of residence, as well as a contact telephone number.
The message “Complaint” is written in the center of the line.
And already under this name the essence of the problem is stated.

In the first part of your letter of claim, you must indicate what violations in the company’s activities were identified by the residents. What obligations are not fulfilled? For example, employees of the management company do not remove garbage and refuse requests from residents.

It is necessary to refer to the legislation, according to which such activity is a violation of the rights of residents and the current contract.

After stating the essence of the complaint, you can move on to discussing actions that will allow you to improve the situation. For example, a change in management, payment of compensation, or implementation of certain actions by employees of the management company.

After the presentation, it is necessary to put the date the document was written, and the personal signature of each of the applicants, if possible, with a transcript.

The document must be prepared in 2 copies. One is submitted to a government agency, and the other remains with you. It will be required if there is an appeal to the court.

The time frame for consideration of an appeal by each government agency varies.

I would like to believe that you will be able to reach an agreement with the employees of your management organization without such measures as writing a complaint and appealing to government agencies for justice.

Perhaps the employees do not see what their mistake is, and you, by holding meetings and drawing up new agreements between the parties, will be able to independently regulate the relationship between the manager and the residents.

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Cold radiators in the apartment Where to complain

Where to complain about cold batteries? With the onset of the cold season, many central heating users face a number of problems. One of them may be a banal lack of heat in the apartment. However, if the time frame for its elimination has been unreasonably delayed, you should find out who to complain to about cold radiators in the apartment, and what can be done.

Often, the reason for this may be a trivial accident or another force majeure situation. Some are in a hurry to get a heater, but this is too expensive an option, since you will overpay for the extra kilowatts. Therefore, you need to understand where to complain about cold batteries in Moscow and where to call if the batteries are cold.

The legislation of the Russian Federation clearly defines temperature standards in residential premises. The apartment must be at least 18 degrees Celsius. There are separate standards for entrances, basements and attics. If the radiator does not warm up your living space to the standards established by law, then you need to complain about cold radiators.

It’s cold in the apartment: where to go in Moscow?

Management Company.
The responsibilities of the management company include not only monitoring the timely payment of utilities. She is also obliged to monitor the very quality of gas, water, electricity and heating, including eliminating the situation when the battery is cold from below.
Where else to turn if there are cold radiators in the apartment? GZHI – state housing inspection.
This institution accepts calls 24 hours a day. Here you can call and complain about cold batteries in Moscow. They will tell you where else you can report cold batteries in Moscow.
However, it will be much more effective and quick to solve the problem if you file a collective complaint in writing. If several of your neighbors do not have heating, you should unite with them and collect as many signatures as possible.

How to write a complaint?

A complaint to the Criminal Code regarding cold batteries is written in four copies, a sample can be downloaded here. Two - addressed to the general director of the management company, and two - to the GZHI. Each organization must return one copy to you with a mark and date of acceptance, as well as indicating the name of the person who accepted the document.

In your application for cold batteries, be sure to indicate the reason for your request with a detailed description. In your case, it will consist of inadequate quality of heating services in a residential area, that is, that you have cold radiators in the apartment and where did you complain to in Moscow.

An application when it is cold in the apartment can also be sent by mail, by registered mail with notification. By law, the complaint is required to be considered within five working days.

Using a sample complaint about cold radiators in an apartment, you can obtain improper provision of services from the management company.

Where to go if the problem is not solved?

Where can you complain about cold radiators if your complaint has never been answered, and your requests to increase the temperature in the apartment are ignored by the management company. It is not necessary to put up with cold or barely warm batteries.

Two weeks later, after filing a complaint, if the problem has not been solved, and the cold radiators in the apartment have not become warmer, and the GZHI did not tell you where to complain, you need to move on to more serious actions. Appealing to higher authorities will help influence the inaction of utility companies.

Contact Rospotrebnadzor

You can complain to this organization about cold batteries. It acts within the interests of consumers and takes the necessary measures to resolve problematic issues, such as, for example, the provision of poor-quality services to the population. Already on the basis of their written request there will be pressure on the management company. More often this works, and the management company begins to provide its services as expected.

Application to the prosecutor's office

A written statement to the prosecutor's office will help to identify the reasons for the improper provision of services by the Criminal Code, as well as why the Criminal Code did not solve the problem within the period established by law.

Statement of claim to court

The final authority will be the court. You need to prepare to provide all the required documents proving that it is really cold in the apartment. Of course, it will not be easy to prepare a package of documents on your own, so it is better to contact a lawyer in this area.

He will prepare a statement of claim, where he will describe in detail where you have already complained about cold batteries in Moscow, collect the necessary documents and pay the state fee. And then all that remains is to wait for the court hearing, where your problem will be resolved. You may be interested in why corner apartments have cold radiators.

How to correctly measure the temperature in an apartment?

If it is very cold in the apartment and the rooms in the apartment are cold, you need to take temperature measurements. In order to correctly take temperature measurements, a number of requirements must be met. Place the thermometer 1 meter from the outside wall at a height of 1.5 meters. The temperature must be recorded every hour throughout the day.

If the temperature is recorded below the required norm, residents have the right to pay for heating services less than 0.15% of the amount indicated in the payment receipt. Utilities have only 1 week to normalize the temperature.