Who to call if the water is turned off without warning?

How to get a refund for poor quality service

In case of regular failures in the heat supply system, residents of apartment buildings and private houses have the right to demand recalculation for heating in 2021 in the city of Moscow and Moscow Region.
Any force majeure must be eliminated within 24 hours. If heat supply, including hot water, is not supplied for more than 24 hours in a row, then you can safely collect documents for recalculation.

In addition, there are approved standards:

1. The temperature in the apartment should not drop to 12-18°C and such a decrease can last no more than 16 hours in a row.
2. If the temperature inside the house drops to 10-12°C, then the permissible period of time is 8 hours.
3. Below 8-10°C - housing cannot be in such cold for more than four hours.

Conventionally, recalculation should be carried out using the formula -0.15% for each hour of supplied heat below standard temperatures.

After consideration of the application, changes in the amounts for heat supply are possible only for the next calendar year. Since heating payments are subject to adjustment only once every 12 months - in February.

A sample application for revision of amounts for supplied heat can be downloaded here.

If the case at the housing and communal services level has not brought a satisfactory result and there is an intention to go to the prosecutor’s office or court to review the issued heating receipts, then you will need not just an application, but a lawsuit.

A sample claim for recalculation of heat supply fees, compensation for penalties and moral damage can be found here.

In order to be fully armed in disputes with employees of the housing and communal services sector, you must have a legal education or experience interacting with executive bodies.0 Therefore, when contacting higher supervisory authorities, experts recommend enlisting the support of lawyers.

Watch the video: “You don’t have to pay for housing and communal services.”

Free consultation by phone! Moscow and region: ; St. Petersburg and region:

Will there be a recalculation of heating fees?

Solving the problem is a clear plus in the relationship between consumers and housing and communal services. But there is another difficulty: paying for heating. Receiving heat insufficiently and paying the full cost brings the apartment owner into a dead end. But there is still a way out of this situation.

Based on the drawn up report on low temperature in the living room, a study is carried out and a conclusion is made. If the temperature was 10 degrees below normal, the heat bill will be recalculated. In most cases, reducing even 5 degrees will not bring results.

Proceedings with the assistance of other authorities (for example, the court) are unlikely to have a positive effect. But in any case, it is necessary to consult with a lawyer and clarify this issue. If a family with a child lives in the apartment or the housing and communal services took too long to resolve the problem, it is possible to obtain a decision on recalculation. Each situation has its own nuances and exceptions.

It’s worth trying to prove that you’re right in any case. After all, the problems of the management company should not fall on the shoulders of consumers, much less bring them inconvenience or losses.

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The heating season for residents of an apartment building very often turns into a real nightmare. Poor quality provision of services by housing and communal services, management company, housing department, housing office is punishable by law. What to do if the heating is poor and the temperature in the house is low. What if there is no heating at all, although it should not have been turned off yet (or vice versa, it should have already been turned on)? How to write a complaint correctly and where to write it if it’s cold in the apartment? In the housing department or in the housing and communal services, in the management company or in the housing office? Who should repair a broken heating system? What standards does SanPin establish regarding the supply of heat to residential premises? How to prove poor quality services and that it was really cold in the apartment? What is the reason that the heating of the residential premises of an apartment building is poor and who should replace the old batteries?

And a million more questions on this topic that both apartment owners, landlords and tenants would like to get answers to. There is no need to freeze and be afraid. Write complaints and claims to the organization that maintains your apartment building. After all, the lack of heating automatically makes your home uninhabitable. If there is no result from contacting housing and communal services employees, contact the housing inspectorate, Rospotrebnadzor, the prosecutor's office or the court. The most important thing is to know how to properly conduct an examination and draw up a report stating that the temperature in the apartment is really low for a long time.

In order to achieve truly effective results from a complaint/claim, first obtain advice from lawyers practicing in the field of housing law on our portal completely free of charge.

Barely warm radiators in the apartment where to complain St. Petersburg

Contents As an option, you can send your claim by registered mail with acknowledgment of receipt. In this case, the reasonable period will be counted from the date the utility company received your letter.

If your management company shows miracles of sluggishness, does not respond to a claim or “dynamite” in any other way, contacting several more authorities will help to stir it up.

1) The authorities of your locality.

In Moscow this is a district government, in other regions - district administrations, village councils, etc. Such bodies always have a subdivision (department, committee) in charge of housing and communal services issues. The author of this material tested from her own experience the effectiveness of filing a heating complaint with the city council - it worked very quickly.

2) “Hotlines” of energy supply organizations.

You can find phone numbers on the Internet or at the help desk.

3) State Housing Inspectorate. Moreover, in one apartment building, some people have good heating, while others are still cold. One of the most common situations is the accumulation of air in the system. If gurgling is heard in the battery, then it is produced by an air lock that needs to be released. The air accumulated in the pipes prevents the free movement of water, which should continuously circulate and heat the room.

In addition, air is not able to conduct heat. This results in the riser being hot and the battery being cold. The presence of air accumulations reduces the wear life of heating devices and causes rust. Letting the air out Usually, in a situation where there are cold radiators in the apartment, the residents bleed the air themselves.

For this purpose, a Mayevsky tap is located on the battery. To establish justice, contact the housing and communal services.

Why is the battery cold from below? The reason for partial heating of the heating device may be its incorrect connection, which causes uneven distribution of hot water. If connected incorrectly, some of the sections heat up, but the remaining area of ​​the battery does not. The best option is considered to be a diagonal pattern.

With a side connection, the coolant does not flow throughout the entire battery, but takes a short path, so the lower part of the radiator will be cold. It will be necessary to correct the situation and simulate a diagonal pattern using an injection tube. It lengthens the flow, due to which the battery heats up evenly.

This can only be done by a qualified plumber. Another reason why the battery is cold from below may be its contamination. After correcting the violations, a report is drawn up again on the temperature compliance with the standards. At this point the procedure is considered complete. Let's clarify the situation At the beginning of the article, we found out where to complain when there are cold radiators in an apartment.

But you don’t have to panic, but try to figure out the reason for the lack of heating yourself.

Attention If you find that the riser is hot and the battery is cold, this indicates that hot water is not flowing into it. Check the position of the tap providing coolant access to the apartment to see if it is locked

Maybe you just forgot to open it.

Where else can you complain?

One can hope that after the accident is eliminated, heating will be supplied to the house. But often utility companies, when supplying coolant to the house, ignore complaints about the temperature being insufficient to heat the entire apartment. In this situation, when the radiators in the house are lukewarm or cold, where can one complain about the non-executive management company?

Do not forget that you have in your hands a report on insufficient heat supply drawn up by an engineer who came from the management organization. And you also have neighbors as witnesses who have the same problem. It is necessary to contact all authorities competent for utility issues. You should contact an official from the local government, to whom all housing and communal services are subordinate. You can make an appointment in person or send a complaint by email. Today such a possibility exists. You can also write a complaint to Rospotrebnadzor. In the application you must indicate that you have cold radiators in the apartment, note the address and name of your management office. After this, Rospotrebnadzor experts send an order to the Criminal Code with a requirement to correct violations in the temperature regime. The request will indicate the period within which the problem must be corrected. If the requirements are not met, the management company will be subject to penalties.

The last authority that can bring the director of the management company to justice and thereby restore order is the prosecutor's office. The management company will be afraid to violate the requirements of law enforcement agencies.

Supervisory authorities of St. Petersburg

Owners of apartments and other premises in multi-storey buildings continue to face dishonesty of some management organizations. Citizens turn to government agencies and file complaints in St. Petersburg regarding housing and communal services.

Of course, before this they try to resolve the situation with the company, but if it does not meet the consumer halfway, the latter are forced to seek protection in government supervisory authorities.

The table provides a list of organizations that control housing structures:

Table 1.

Prosecutor's Office of St. Petersburg

In the absence of a positive decision from government authorities, the consumer of services has the right to file a complaint about housing and communal services in St. Petersburg to the district office of the city prosecutor's office. Its employees consider situations of fraud, robbery, and waste of money by management organizations.

The agency may even open a criminal case, including punishing the perpetrators, if unlawful or illegal actions of the company are proven.

The table shows the addresses of the district prosecutor's offices of St. Petersburg:

Table 2.

Housing and communal services portal for St. Petersburg

A special city portal for complaints against the management organization of St. Petersburg “Our St. Petersburg” offers citizens to save personal time and avoid queues at government agencies. They have the right to submit complaints through the official portal.

Site functions:

• familiarization with current programs;
• You can leave information about a problem with housing or landscaping;
• indicate the road situation;
• give the coordinates of the unauthorized construction or trade tent.

All information received through the portal is urgently considered by various city authorities from 5 to 15 days, depending on the category of submission.

Before getting to the desk of the head of a certain city service, the application undergoes moderation - the process of checking the information for compliance with the design.

The applicant is required to attach to the electronic document a photograph of the violation of the law or a scanned paper indicating the category. Such an introduction is aimed against false information and clarifying the category of the problem. This also prevents unfounded petitions that do not state specific reasons for filing or express personal requests.

Minimum list of works and services for maintenance of common property.

Housing and communal services hotline in St. Petersburg

Special hotlines have been organized for citizen complaints about the management organization in St. Petersburg, where you can verbally contact the operator with your problem. To do this, you need to name the company and clearly express the essence of the issue. After processing the application and finding a decision on it, the operator will call the applicant back at the telephone number left by the citizen.

A direct emergency line to resolve urgent issues regarding housing and communal services in St. Petersburg is available at landline phone numbers:

• 00-4;
• 576-24-25;
• 576-24-28.

To control and improve the quality of service to the population, incoming and outgoing calls from the specified numbers are recorded on electronic media. All district administrations of St. Petersburg are equipped with similar hotlines.

Where to call residents of the Leningrad region if heating is still not provided

The day before, on Monday, September 24, the governor of the Leningrad region demanded that the heads of municipalities ensure the supply of heat to houses throughout the 47th region.

I previously reported on the order of the head of the region. There are hotlines for all questions regarding heat supply. Residents of the Leningrad region can contact dispatch services and management companies regarding heating issues at the following numbers: Boksitogorsky district 8-813-66-21-269 Volosovsky district 8-813-73-23-190 Volkhovsky district 8-813-63-70-911 (LLC "Housing Economy", on 1 Volkhov), 8 -813-63-78-085 (LLC "Housing Economy", on 2 Volkhov), 8-813-63-77-710 (LLC "Volkhov Communal Systems", on 1 Volkhov), 8-813-63-22-836 (Volkhov Communal Systems LLC, on 2 Volkhov) Vsevolozhsky district 8-813-70-25-488 Vyborg district 8-813-78-22-175 Gatchina district 8-813-71-96-074 Kingisepp district 8-813-754-88-88 Kirishsky district 8-813-68-24-325 Kirovsky district 8-813-62-21-663 Lodeynopolsky district 8-813-642- 55-30 Lomonosovsky district 8-812-423-06-29 Luzhsky district 8-813-72-22-950 Podporozhsky district 8-813-65-30-300 (MC "PRES"), 8-813-65-20 -504 (UK "ZhK"), 8-813-65-22-273 (emergency service "Lenoblvodokanal") Priozersky district 8-813-79-37-194 (emergency service of the city.

Priozersk), +7-921-395-67-22 (MC “Partner”). Slantsevsky district 8-813-74-21-113, 8-813-74-21-222 Sosnovy Bor 8-813-69-26-666, 8-813-69-42-956 (CJSC AEN, Trust SB), 8-931-208-15-58 (House SB), 8-813-69-42-969 (Socium-Stroy, Titanzhilkom), (AI), 8-813-69-22-425 (ZhKO Comfort) Tikhvinsky district 8-813-67-71-135 Tosnensky district 8-813-61-30-999

Where to call if you don’t have heating at home: List of telephone numbers for 2019 in St. Petersburg

Who to call if you don’t have heating at home in St. Petersburg. Photo: Alexey BULATOV Change text size:AA The heating season 2021 has begun in St. Petersburg.

The radiators in almost all city residents' apartments became warm on Thursday, September 27. For the rest, the heat at home should be no later than September 28 - this is the official start date of the 2021 heating season in St. Petersburg. For those whose apartments are still cold, a hotline has been launched.

You can call and leave requests regarding heating issues. Housing Committee, heating hotline in St. Petersburg 710-44-54.

Calls are accepted from 9 a.m. to 9 p.m.

St. Petersburg State Public Institution "Housing Agency of St. Petersburg Districts" - 24 hours a day. Hotline numbers of the Housing Committee and the State Public Institution "Housing Agency" of the districts for 2021 in St. Petersburg: Housing Committee, State Public Institution "ABC" 710-44-54 - from 9:00 to 20:00; GKU ZHA Admiralteysky district 409-71-21 around the clock; GKU ZhA Vasileostrovsky district 323-20-38 around the clock; GKU ZhA Vyborg district 417-66-58 around the clock; GKU ZhA Kalininsky district 542-26-18 around the clock; GKU ZHA Kirovsky district 252-25-64, 252-65-23 from 9:00 to 18:00 and from 18:00 to 9:00; GKU ZhA Kolpinsky district 461-78-51 around the clock; GKU ZHA Krasnogvardeisky district 241-59-96 around the clock; GKU ZHA Krasnoselsky district 241-38-03 around the clock; GKU ZHA Kronstadt district 311-20/74 from 9:00 to 18:00; 435-01-24 around the clock; 435-33-96 around the clock; 311-74-93 from 8:30 to 17:30; from 9:00 to 18:00 around the clock; GKU ZHA Kurortny district 437-07-74 from 9:00 to 18:00; 437-37-00

Where to complain if the batteries do not heat well

They go to the prosecutor's office if: There has been intentional or unintentional misappropriation of funds In case of robbery, fraud, embezzlement If supervisory and regulatory authorities are inactive or act unlawfully Representatives of the prosecutor's office conduct checks and find out all the nuances of the case. As a result, the company may even be held liable in accordance with the Criminal Code. The judge considers the case after all methods of pre-trial conflict resolution have been used. They go to court with material demands, specifying the amount of compensation for damage caused to apartment owners and their property. The claim is filed at the location of the Criminal Code in accordance with Art. 28 Code of Civil Procedure. The basic requirements for what to indicate in the application are in Art. 131 Code of Civil Procedure.

Where to complain if the batteries do not heat well

Moreover, in one apartment building, some have good heating, while others are still cold. One of the most common situations is the accumulation of air in the system. If gurgling is heard in the battery, then it is coming from an air lock that needs to be released.

The air accumulated in the pipes prevents the free movement of water, which should continuously circulate to heat the room. In addition, air is not able to conduct heat. This results in the riser being hot and the battery being cold. The presence of air accumulations reduces the wear life of heating devices and causes rust.

We bleed the air Usually, in a situation where there are cold radiators in the apartment, the residents bleed the air themselves. For this purpose, a Mayevsky tap is located on the battery.

Act and examination

If the air temperature in the apartment is clearly not up to normal, this fact must be recorded before complaining. There are two ways to do this. Invite specialists from the management company. Or independently in the presence of three witnesses - residents of the same building and the chairman of the residents' council. Drawing up an act in front of witnesses will be legal if the executor does not arrive within two hours after the application from the owner. If disagreements arise during the quality check of the services provided, an additional examination may be carried out with the involvement of specialists.

Where to complain if the apartment is cold

All standards for temperatures and other parameters in a residential area are prescribed in SanPiN (“Sanitary Rules and Norms”), SNiPs and GOSTs. These standards must be observed, and in case of violations, measures must be taken. The temperature that will be comfortable when living in an apartment is taken as a basis.

An excess of more than 4 o C is considered an unacceptable deviation from the norm. Of course, a lot depends on how the house, corner apartment is insulated or not, how well the windows and doors are ventilated, and what the temperature is in the entrance. But if the utility companies do not heat it enough or the pipes have defects, then no matter how you insulate the living space, it will not reach the required temperature.

Temperature standards according to law

There is a certain Russian standard for housing and communal services: GOST R 51617-2000 .

In accordance with it, the temperature inside the living space should be kept between 18 and 25 degrees .

At the same time, there are standards for attics , basements , and staircases .

The temperature in the space near the apartments also affects how many degrees there will be inside the room.

Standard indicators for air temperature in a residential area are set out in section 6, paragraph 15 of Appendix 1 of the Decree of the Government of the Russian Federation No. 354 of 05/06/2011 .

In accordance with it, residential premises must be heated to a temperature of at least 18 degrees (corner rooms up to 20 degrees).

In those areas where the lowest temperatures reach -31 degrees , the norm for living quarters is 20 degrees , and for corner rooms 22 degrees .

In other words, the minimum temperature regime is set at 18 degrees , and for corner rooms at 20. In areas with severe winters, the indicator is increased by two degrees.

In accordance with the same paragraph 15, the permissible temperature increase can only be 4 degrees .

At night , that is, from 00.00 to 5.00 in the morning, the temperature decrease should not exceed 3 degrees .

A decrease in air temperature during the day is unacceptable.

If you refer to SanPiN 2.1.2 2645-10, you can find out about the following standard indicators:

• the normal temperature regime for the room should be from 20 to 22 degrees ,
• for a bathroom , as well as a sanitary unit, the temperature can be 16-26 degrees ,
• 19-21 degrees is considered optimal for the toilet and kitchen ,
• if the bathroom and toilet are combined , then 24-26 degrees .

If the actual temperature differs from the established norm, this is a violation that requires an immediate solution.

You can cope with this situation by contacting the relevant department.

Saint Petersburg. Hotlines for heating issues. Where to call

What numbers to call for questions?

heating season in St. Petersburg?

There is one free number 004 for all residents of St. Petersburg.

Citizens can use this number to address ANY issue related to heating.

When will the heat be turned on, when will it be turned off, how much do housing and communal services cost?

You can also complain about poor quality housing and communal services using this phone number.

Every resident of St. Petersburg can contact the hotline, if necessary, find out, ask, or clarify something. To begin with, there is a single number 004, which works for the entire city, this is the housing and communal services number. You can also call Heating Network at 6884646.

You can also take the number from the table below and call it.

In winter, questions about heating are very relevant, and in St. Petersburg there is a magic phone that will solve all problems related to housing and communal services, including poor heating. This telephone number is 004 - covers all areas of St. Petersburg, call, the number is verified.

After connecting the heat to the city's houses, many residents have various kinds of problems: one riser in the apartment is warm, the other is cold, the house is connected, but the heat cannot reach the apartment on the top floor. You can call about these problems either to your housing and communal services department or to hotline numbers. Currently, heat is supplied to the houses in heating mode; the heating will operate at full capacity in October.

For heating problems, you can call the following numbers:

IC State Unitary Enterprise "TEK St. Petersburg": 6019393

Heating network hotline (open 24 hours a day) - 6884646

Dispatch service in the city - 2330008

You can contact us with questions about the quality of housing and communal services by calling the short number 004.

A service for receiving calls has been organized in St. Petersburg. Citizens of the cultural capital can dial 004 from their mobile phone. Then you will be redirected to the operator who deals specifically with your area of ​​​​St. Petersburg. It is enough to name a part of the city, a street and a house. Heating will be explained in detail - when the date for checking the system is scheduled. What day should the official launch date be? They will also talk about the current situation. For city residents who are waiting for the start of the 2017-2018 heating season, this is a great opportunity. First of all, you will be in the know. Secondly, calm your nerves a little and notify your family.

Where can St. Petersburg residents complain about heating problems?

Important

Before opening the valves, you must first turn off the heating and place rags under the radiator, as dirty water will flow out with the air. The tap is opened using a screwdriver, which is inserted into a special hole and turned slowly

The air released from the special hole will come out with a hissing sound.

When the air plug comes out, liquid should flow. The tap can be closed. Thanks to this method, the disrupted coolant circulation is restored. The valve is installed on all radiators in the apartment, but it would be logical to carry out the procedure only with cold heating appliances.

Where to go if the problem is not solved?

Where can you complain about cold radiators if your complaint has never been answered, and your requests to increase the temperature in the apartment are ignored by the management company. It is not necessary to put up with cold or barely warm batteries.

Two weeks later, after filing a complaint, if the problem has not been solved, and the cold radiators in the apartment have not become warmer, and the GZHI did not tell you where to complain, you need to move on to more serious actions. Appealing to higher authorities will help influence the inaction of utility companies.

Contact Rospotrebnadzor

You can complain to this organization about cold batteries. It acts within the interests of consumers and takes the necessary measures to resolve problematic issues, such as, for example, the provision of poor-quality services to the population. Already on the basis of their written request there will be pressure on the management company. More often this works, and the management company begins to provide its services as expected.

Application to the prosecutor's office

A written statement to the prosecutor's office will help to identify the reasons for the improper provision of services by the Criminal Code, as well as why the Criminal Code did not solve the problem within the period established by law.

Statement of claim to court

The final authority will be the court. You need to prepare to provide all the required documents proving that it is really cold in the apartment. Of course, it will not be easy to prepare a package of documents on your own, so it is better to contact a lawyer in this area.

He will prepare a statement of claim, where he will describe in detail where you have already complained about cold batteries in Moscow, collect the necessary documents and pay the state fee. And then all that remains is to wait for the court hearing, where your problem will be resolved. You may be interested in why corner apartments have cold radiators.

When replacing batteries

By showing persistence and patience in proceedings with the management organization, you can achieve recalculation for heating.
However, this will not give the desired result with the temperature in the apartment increasing to a normal reading, especially if the problem is not the dishonest fulfillment of obligations on the part of the utilities, but that the thermal communications need to be replaced and this must be done without delay. To make sure that the current batteries are not able to provide heat in the apartment due to their characteristics, you should check the difference in temperature between the battery itself and the riser. If the difference is significant and the riser is much hotter, then the battery is slagged. In this case, it is necessary to flush the radiator or replace it with a new one. It is desirable that he be able to regulate the temperature independently. It is not recommended to make such decisions on your own. It is advisable to consult a specialist before replacing.

It is important to note that batteries cannot be changed unless the riser is completely disconnected. To disable it, you need to submit a request to the management company

However, if the request was sent after the start of the heating season, you may receive a refusal. Based on this, it should be noted that it is better to carry out replacement in the summer. Otherwise, substantial grounds will be required to convince the management company of the urgent need to temporarily turn off the riser in the winter.

How to measure the temperature in an apartment correctly?

The fact that the temperature in the apartment was below normal can be recorded independently, but in the presence of neighbors or representatives of the district administration. At least two witnesses are required. With them you measure your temperature. Mandatory - at a distance of one and a half meters from the battery and at a height of one meter from the floor.

We wish you not to freeze (and if you do have to, strictly follow the rules of conduct in the cold and after) and successfully survive these abnormally chilly days. Hang in there, it will get warmer very soon!

For assistance in preparing the material, we thank the Department of Municipal Economy of Krasnoyarsk

If there is no heating, where to complain in St. Petersburg

When cold weather sets in and the temperature drops below the standard value, the heating season begins.

If the room is well heated, then living in it will be comfortable even in the coldest winter. But not all houses and apartments become warm when the heating season begins.

And there are many reasons for this. But in any case, you need to know what to do and where to complain about the lack of heating in the apartment.

Many apartment residents often have a question: where to complain if there is no heating in the apartment?

But before answering it, we need to consider for what reasons there may be no heating? Lack of heating can be caused by the following reasons:

• neighbors are carrying out repair work or upgrading the heating system: installing additional sections to the battery, heat pumps for more efficient heating of the room. To carry out such work, the heating must be turned off. Therefore, neighboring apartments may be affected;
• The problem lies in the apartment itself. The coolant supply may be blocked. Or maybe the heating system has failed. In order to find out whether this is a problem in one apartment or the entire entrance, you need to talk to your neighbors, find out if they have heating;
• an accident occurred on the central highway or thermal power plant. Then there will be no heating for the entire entrance, house, and, possibly, the entire microdistrict;
• utility services are delaying the start of the heating season.

In any case, you need to know where to complain about the lack of heating in the house.

There is no need to wait long for the situation to be corrected.

And especially if there are small children in the apartment. Then the problem must be solved as quickly as possible.

But you need to act without panic and wisely.

Many residents have a question: where to call if there is no heating in the apartment? First you need to contact the district emergency dispatch service. You can find out the contact phone number by calling the help desk.

You can also find the number on the Internet. The dispatcher is obliged to accept the request and send a specialist as soon as possible to identify the cause of the lack of heat supply. In order to confirm the lack of heating in the apartment, a technician must draw up a report.

And always in two copies. The specialist takes one with him, the second leaves it to the owner of the apartment.

You can expect a solution to the problem in the near future. It should also be noted that a plumber must once a year routinely inspect the elements of the heating system for operability. If the mechanic did not carry out the inspection, this must be reported in a conversation with a utility service specialist.

But where can one complain about the lack of heating in the apartment if contacting the dispatch service did not produce results? The most effective way out of this situation would be to send a complaint to the regulatory authorities.

Knowing where to complain if there is no heating, you can achieve a quick solution to the problem. If, after inspecting the heating system by a utility worker, the heating is still not turned on, you can contact the following authorities:

Complaint to Rospotrebnadzor

If the heating is turned off or the pipes are not heating, you must contact Rospotrebnadzor. However, don't call and complain. It is better to make the appeal in writing.

The main task of the institution is to protect consumer rights. The organization provides all possible assistance in solving emerging problems. The recipient of utility services is also recognized as a consumer. If the batteries barely work, the citizen's rights may be considered violated.

In this case, you will need to file a complaint, attaching a previously executed document and other documents at the request of the organization. Rospotrebnadzor employees will study the documents provided and, if the applicant is proven right, will have an impact on unscrupulous housing and communal services workers. In most cases, this will be enough to bring the incompetent service to justice.

Video

The apartment has poor heating, it’s cold, where to complain and what to do

Each apartment building is serviced by a management organization, which is responsible for providing public services of adequate quality. We submit an application or request to your management organization to take air temperature measurements in your apartment. The management company, having received such a statement from you, must send its representative to you so that he can measure the air temperature in your apartment, after which, based on the measurements, a report is drawn up, which reflects deviations in air temperature from the standards.

Residents also have every right to contact the State Housing Inspectorate with a complaint about poor-quality utility services. Such a complaint is drawn up in 2 copies and submitted to the housing inspectorate, and an investigation into this fact must be initiated within 30 days regarding your appeal. If a housing inspection inspection reveals a violation, the management company will be held accountable and your management company will be ordered to correct the violations.

Sample complaint about cold batteries

When drawing up a complaint, you need to refer to the drawn up report on temperature measurements in the premises and, on the basis that the temperature does not meet the requirements established by the Sanitary and Epidemiological Rules and SanPiN standards, as well as the Decree of the Government of the Russian Federation No. 354, demand that the violations be eliminated.

We have prepared a sample complaint about cold batteries, which can be downloaded from our website, please like it on one of the social networks to support us and the download link will open.

You can download a sample complaint about cold batteries.