Recently, new rules have been introduced according to which elevators will be operated.

According to the bill adopted in the first reading, an administrative fine of 20 thousand rubles and suspension of activities for up to 90 days will be imposed on legal entities that do not carry out elevator repairs on time. Let's consider the questions of who in the apartment building is responsible for its good condition and how to modernize or replace the elevator.

The need to determine the composition of the common property of premises owners in apartment buildings
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Who is responsible for the elevators in the MKD?

According to Part 1.1 of Art. 36 of the Housing Code of the Russian Federation, the elevator is part of the OI MKD, therefore the owners of the premises in this building are responsible for its condition (Part 1 of Article 39 of the Housing Code of the Russian Federation). If the owners have entered into an agreement for the maintenance and repair of the common property of the apartment building with the management company, it is responsible for the condition of the elevator equipment.

The costs of maintaining the lift are included in the monthly payment for housing services (Part 1.2 of Article 154 of the Housing Code of the Russian Federation), the amount of which depends on the owner’s share in the ownership of the OI MKD (Part 2 of Article 39 of the Housing Code of the Russian Federation). In this case, the location (floor) and the status of the premises (residential/non-residential) do not matter.

The rules for the operation and maintenance of elevators in apartment buildings are established by the Technical Regulations of the Customs Union 011/2011 “Safety of Elevators”, approved by the decision of the Customs Union dated October 18, 2011 No. 824.

Appendices 1 and 3 of the regulations detail the safety requirements for elevators and schemes for confirming equipment compliance with these requirements. According to Part 5 of Art. 4 TR CU 011/2011, if the equipment passport does not indicate information about the service life, then it is equivalent to 25 years from the date of commissioning. Then it is prohibited to use it without preliminary examination (Part 3.4 Article 4 TR CU 011/2011). The test results will show whether the equipment can be upgraded or needs to be replaced.

Professional standards for management organizations
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Elevator Maintenance

In Art. 36 of the Housing Code clearly defines what MOP is in an apartment building. These are basements, roofs, the area around the building, staircases, communications. The same list also includes elevator equipment, the maintenance of which is a mandatory procedure.

The management company (hereinafter referred to as the Management Company) is obliged to carry out maintenance and inspection according to the schedule. Employees of the organization must respond to calls from people who find themselves in a locked cabin and start a lift that has stopped as a result of a breakdown. Repair of elevator equipment is also the responsibility of the management company. It should involve only accredited organizations that are obliged to carry out diagnostics and eliminate breakdowns of intra-house transport.

What is the difference between replacement and upgrade

Monitoring compliance with the requirements of the Technical Regulations is one of the main tasks of the Federal Service for Environmental, Technological and Nuclear Supervision (Rostechnadzor).

Based on the results of inspections of elevators in terms of compliance with the requirements of the Technical Regulations, Rostechnadzor turned to the Government of the Russian Federation with proposals to improve the safety of elevator operation. Specialists of the supervisory authority, when checking elevator equipment, identified facts of substitution of concepts. In the apartment building, under the guise of replacing elevators, only their modernization was carried out, which required lower costs. At the same time, retaining some parts of the old elevator reduced its safety level.

According to the Rostechnadzor website, the Government of the Russian Federation held a meeting on this issue, the results of which are reflected in the letter of the Ministry of Construction dated January 29, 2018 No. 2695-NS/06.

The document clearly defines the term “modernization” and its differences from “replacement”. According to letter No. 2695-NS/06, regardless of the terminology included in the design documentation, the elevator is considered modernized if at least one old element remains after the repair.

What is the time frame for troubleshooting during unscheduled maintenance?
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What types of elevator repairs exist?

Replacing an elevator is a last resort measure, which in our country is used most often when the elevator is already completely faulty, cannot be repaired, or has fallen into the shaft. Typically, problems in elevator operation are solved through various types of routine or major repairs.

An elevator is a lifting mechanism that requires compliance with certain operating rules. The elevator belongs to the common property of the apartment building. The management company must maintain the lifting mechanism.

The most commonly used elevator repair methods are:

What are the state programs for replacing elevators?

In addition to theoretical and terminological issues, the Russian Government is trying to solve the problem of financing the repair and replacement of elevators. The task is not easy, because a quarter of all elevators in Russian apartment buildings require modification. And their number is constantly growing, since owners of apartment buildings often do not have the opportunity to fully and quickly raise funds: the cost of such work is from one and a half million rubles and more.

The Ministry of Construction of the Russian Federation got involved in solving the problem. Thanks to the Accelerated Elevator Replacement Program operating in the regions, the installation of 15,000 new elevators to replace equipment with expired service life was completed in 2021. As Rossiyskaya Gazeta reports, the program makes it possible to attract funds from city and regional budgets, as well as loans provided by equipment manufacturers.

The Ministry of Construction of the Russian Federation sees another way to obtain funds to replace elevators declared unsuitable. The Ministry has prepared a draft Decree of the Government of the Russian Federation, which will allow, within the framework of the regional overhaul program, the priority replacement of the elevator, which is dangerous for residents.

Measures for major repairs of common property of apartment buildings
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When is a major renovation and not a routine one?

So what is an elevator overhaul? 07/21/2007 No. 185-FZ ruled that the elevator belongs to the common property , which is used by everyone who lives in the apartment building - apartment owners, tenants, and those who use the area for non-residential purposes.

It is important to understand that even those who occupy apartments on the 1st floor must pay for the overhaul of elevator equipment.

If elevator equipment is not working, how do you know what type of repair will be required? Without knowledge of the laws, it is difficult to determine the line separating the scope of major repairs from current ones.

Is replacing an elevator included in a major overhaul? Federal Law No. 185-FZ dated July 21, 2007 explains that in relation to elevator equipment there must be a document declaring this equipment unfit for use. Such a paper should contain a list of faults and a conclusion about the condition of the entire complex of elevator equipment, including the equipment itself and the elevator shaft. Only in this case the elevator repair is considered a major overhaul.

The appearance of such a paper should be preceded by a thorough examination of all elevator systems and mechanisms , by qualified persons, in the presence of representatives of the management company or HOA, as well as an active group of proactive representatives of residents who are not indifferent to the fate of the common property of the house and their own money. It is best to order a technical examination of the condition of the vertical lift and shaft, then the result of the examination will be the basis for determining the category of repairs and the volume of upcoming work and costs. This is the only way you can see a major renovation in your home - replacing the elevator.

Elevator equipment, operating almost continuously, is subjected to constant loads, while various components and parts undergo unequal wear due to different intensity of work.

Important! The elevator as a whole may require major repairs within a period of 4 to 15 years of operation, but individual elements will need to be replaced more often during ongoing repairs.

To ensure everything goes smoothly, it is better to conclude an agreement for a major overhaul of the elevator.

How to replace an elevator in a house

According to Part 2 of Art. 4, part 4 art. 6 TR TS 011/211, assessment of compliance of elevator equipment with technical requirements for safe operation must be carried out at least once a year. This must be done by an authorized organization. If the inspection shows that the service life of the elevator has already expired, it must be replaced. If a malfunction is detected in the operation of the equipment, the elevator is modernized.

The decision to carry out repairs or replacement of the elevator is made by the owners of the premises at a general meeting. The initiator of the OSS can be the management authority or the owner of the premises in the house (Article 45 of the Housing Code of the Russian Federation). To make a positive decision on this issue, the consent of at least two-thirds of the total number of votes of the owners of residential and non-residential premises is required (Part 1 of Article 46 of the Housing Code of the Russian Federation).

Having confirmed consent to carry out the work, the OSS decides which source of funding will be used:

1. Owners' funds.

Owners of apartment building premises fully pay for the work required to replace the elevator or its individual elements.

2. Federal capital repair program.

Costs are divided between the owners and the federal budget. In this case, it is necessary to go through a commission that takes into account the service life and condition of the elevator, the condition of the apartment building and the amount that the residents of the building can provide

3. Regional program for accelerated replacement of elevators.

Under this program, work is being carried out in the participating regions to replace failed lifts at the expense of budget funds.

As a rule, the repair period does not exceed one to two months, depending on the number of elevators and floors in the building. Acceptance of work in accordance with the requirements of Technical Regulations CU 011/2011 is carried out by representatives of the management organization.

Ministry of Construction: The amount of payment for residential premises is individual for each apartment building
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Major repairs of elevator equipment: at whose expense is it carried out?

Housing Code Art. 154 gives a complete and unambiguous answer as to who pays for the major repairs of the elevator, and who organizes and controls the progress of the repair work. If the residential premises belong to the owners, then in paragraph 2 of part 2 of Art. 154 states that payments are made by the owners of the apartments; the money is accumulated through fees for major repairs.

Article 154. Structure of payment for residential premises and utilities

2. Payment for residential premises and utilities for the owner of premises in an apartment building includes:

1. Payment for the maintenance and repair of residential premises, including fees for services and work on managing an apartment building, maintenance, and routine repairs of common property in an apartment building;

2. Contribution for major repairs;

3. Payment for utilities.

When housing is occupied by a tenant, the landlord allocates funds (clause 1, part 2, article 154).

Article 154. Structure of payment for residential premises and utilities

clause 1. Payment for residential premises and utilities for the tenant of residential premises occupied under a social tenancy agreement or a rental agreement for residential premises of the state or municipal housing stock includes: Part 2. payment for the maintenance of residential premises, including fees for services, work on managing an apartment building, for the maintenance and current repairs of common property in an apartment building, for cold water, hot water, electrical energy consumed in the maintenance of common property in an apartment building, and also for the disposal of wastewater for the maintenance of common property in an apartment building. Major repairs of common property in an apartment building are carried out at the expense of the owner of the housing stock;

It turns out that if citizens live in apartments under social contracts. hiring, then the money for major repairs of elevators is contributed by the municipality . Funds contributed by residents can be accumulated in a special account opened by the HOA, or in the account of a regional operator.

If the accumulated money is not enough by the time the elevator repairs begin, then you can use a loan . The regional operator has the opportunity to redistribute funds by borrowing funds collected by residents of other houses, with the subsequent return of the borrowed amounts.

conclusions

While the highest authorities of the Russian Federation are thinking about solving the problem of replacing tens of thousands of broken or expired elevators, management organizations must remember: they are responsible for the condition of the elevators and the safety of residents when operating the equipment.

Therefore, to ensure that elevators do not break down and accidents do not occur to residents, the management authority must monitor the elevators in the building, check their condition, and promptly bring up the issue of the need for repair or replacement to the general meeting of owners.

How to force a request?

Overhaul of common property, which includes elevators, can be requested to be carried out earlier than the deadlines approved by the regional program.

This is possible if the funds are accumulated in the HOA's own special account . A meeting of apartment owners should be held, the majority of whom vote in favor of carrying out the work as quickly as possible.

The minutes of the meeting with a letter must be sent to the regional authorities. If the funds collected are small, you will have to urgently decide how much to increase the monthly payment, or urgently take out a loan so that the work is financially supported.

A separate article will tell you where to go if your home requires early major repairs.

Without an elevator in an apartment building, life becomes difficult for most residents, so you need to ensure that the equipment is maintained in working order. If the time has come, you will have to shake your wallet, because a major elevator repair is an opportunity to return full comfort to using the common property of the house.

Replacement of elevators under the overhaul program in an apartment building in 2021

Elevator equipment in apartment buildings is not a luxury, but a vital means of delivering residents to the required altitude where the home is located and down. This is expensive equipment that must work constantly.

Who should invest in maintaining its performance, and especially if major repairs of elevator equipment are needed?

Dear readers! Our articles talk about typical ways to resolve legal issues, but each case is unique.


So what is an elevator overhaul? 07/21/2007 No. 185-FZ ruled that the elevator belongs to the common property , which is used by everyone who lives in the apartment building - apartment owners, tenants, and those who use the area for non-residential purposes.

It is important to understand that even those who occupy apartments on the 1st floor must pay for the overhaul of elevator equipment.

If elevator equipment is not working, how do you know what type of repair will be required? Without knowledge of the laws, it is difficult to determine the line separating the scope of major repairs from current ones.

Is replacing an elevator included in a major overhaul? Federal Law No. 185-FZ dated July 21, 2007 explains that in relation to elevator equipment there must be a document declaring this equipment unfit for use. Such a paper should contain a list of faults and a conclusion about the condition of the entire complex of elevator equipment, including the equipment itself and the elevator shaft. Only in this case the elevator repair is considered a major overhaul.

The appearance of such a paper should be preceded by a thorough examination of all elevator systems and mechanisms , by qualified persons, in the presence of representatives of the management company or HOA, as well as an active group of proactive representatives of residents who are not indifferent to the fate of the common property of the house and their own money. It is best to order a technical examination of the condition of the vertical lift and shaft, then the result of the examination will be the basis for determining the category of repairs and the volume of upcoming work and costs. This is the only way you can see a major renovation in your home - replacing the elevator.

Elevator equipment, operating almost continuously, is subjected to constant loads, while various components and parts undergo unequal wear due to different intensity of work.

To ensure everything goes smoothly, it is better to conclude an agreement for a major overhaul of the elevator.

The general meeting of tenants-owners must, by a majority vote, decide on the need to carry out major repairs of elevators (Part 1 of Article 189 of the Housing Code of the Russian Federation).

Article 189 of the Housing Code of the Russian Federation Decision to carry out major repairs of common property in an apartment building

1. Major repairs of common property in an apartment building are carried out on the basis of a decision of the general meeting of owners of premises in an apartment building, except for the cases provided for in Part 6 of this article.

No later than 6 months . Before the beginning of the year in which major repairs are planned by the regional program, apartment owners must be presented with a proposal for repairs with estimates, volumes, and deadlines provided by one of the representatives:

  • Management company or homeowners association;
  • regional operator if funds accumulate in his account.

a period of 3 months to consider this proposal , during which they express written consent, adopted, again, by the general meeting. All documents are signed on behalf of the apartment owners by their authorized representative. If the owners do not come to a consensus or the meeting does not take place, then the deadline is set in accordance with the developed regional program.

The duration of the work depends on the complexity, labor intensity and volume of work; the contractor draws up a schedule for their production, linking the technological sequence of operations.


The scope of work is determined by the result of the examination , and a decision may be made on the need to replace or repair a number of components, mechanisms, elements, and if these operations are irrational, then it is logical to immediately replace the old elevators with new ones.

This proposal can only be made by an accredited company based on its calculations and estimates, and the final decision rests with the management company and the owners.

Typically, major repairs of elevators - the list of works includes:

  • inspection of the shaft and mechanisms, elevator components;
  • drafting;
  • construction works;
  • dismantling and installation of new components or the entire elevator;
  • electrical work;
  • automation, dispatching;
  • preparation of documentation and carrying out the necessary approvals;
  • commissioning works;
  • transfer into operation.

Each case is unique, so there is no single recipe for how to revive a lift quickly and inexpensively.

Housing Code Art. 154 gives a complete and unambiguous answer as to who pays for the major repairs of the elevator, and who organizes and controls the progress of the repair work. If the residential premises belong to the owners, then in paragraph 2 of part 2 of Art. 154 states that payments are made by the owners of the apartments; the money is accumulated through fees for major repairs.

Article 154. Structure of payment for residential premises and utilities

2. Payment for residential premises and utilities for the owner of premises in an apartment building includes:

1. Payment for the maintenance and repair of residential premises, including fees for services and work on managing an apartment building, maintenance, and routine repairs of common property in an apartment building;

2. Contribution for major repairs;

3. Payment for utilities.

When housing is occupied by a tenant, the landlord allocates funds (clause 1, part 2, article 154).

Article 154. Structure of payment for residential premises and utilities

clause 1. Payment for residential premises and utilities for the tenant of residential premises occupied under a social tenancy agreement or a rental agreement for residential premises of the state or municipal housing stock includes: Part 2. payment for the maintenance of residential premises, including fees for services, work on managing an apartment building, for the maintenance and current repairs of common property in an apartment building, for cold water, hot water, electrical energy consumed in the maintenance of common property in an apartment building, and also for the disposal of wastewater for the maintenance of common property in an apartment building. Major repairs of common property in an apartment building are carried out at the expense of the owner of the housing stock;

It turns out that if citizens live in apartments under social contracts. hiring, then the money for major repairs of elevators is contributed by the municipality . Funds contributed by residents can be accumulated in a special account opened by the HOA, or in the account of a regional operator.

If the accumulated money is not enough by the time the elevator repairs begin, then you can use a loan . The regional operator has the opportunity to redistribute funds by borrowing funds collected by residents of other houses, with the subsequent return of the borrowed amounts.


Overhaul of common property, which includes elevators, can be requested to be carried out earlier than the deadlines approved by the regional program.

This is possible if the funds are accumulated in the HOA's own special account . A meeting of apartment owners should be held, the majority of whom vote in favor of carrying out the work as quickly as possible.

The minutes of the meeting with a letter must be sent to the regional authorities. If the funds collected are small, you will have to urgently decide how much to increase the monthly payment, or urgently take out a loan so that the work is financially supported.

Without an elevator in an apartment building, life becomes difficult for most residents, so you need to ensure that the equipment is maintained in working order. If the time has come, you will have to shake your wallet, because a major elevator repair is an opportunity to return full comfort to using the common property of the house.

If you are planning a major elevator renovation, you will be interested in the experiences of other residents, which you can watch in the video below:

Didn't find the answer to your question? Find out how to solve exactly your problem - call right now:

According to the bill adopted in the first reading, an administrative fine of 20 thousand rubles and suspension of activities for up to 90 days will be imposed on legal entities that do not carry out elevator repairs on time. Let's consider the questions of who in the apartment building is responsible for its good condition and how to modernize or replace the elevator.

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According to Part 1.1 of Art. 36 of the Housing Code of the Russian Federation, the elevator is part of the OI MKD, therefore the owners of the premises in this building are responsible for its condition (Part 1 of Article 39 of the Housing Code of the Russian Federation). If the owners have entered into an agreement for the maintenance and repair of the common property of the apartment building with the management company, it is responsible for the condition of the elevator equipment.

The costs of maintaining the lift are included in the monthly payment for housing services (Part 1.2 of Article 154 of the Housing Code of the Russian Federation), the amount of which depends on the owner’s share in the ownership of the OI MKD (Part 2 of Article 39 of the Housing Code of the Russian Federation). In this case, the location (floor) and the status of the premises (residential/non-residential) do not matter.

The rules for the operation and maintenance of elevators in apartment buildings are established by the Technical Regulations of the Customs Union 011/2011 “Safety of Elevators”, approved by the decision of the Customs Union dated October 18, 2011 No. 824.

Appendices 1 and 3 of the regulations detail the safety requirements for elevators and schemes for confirming equipment compliance with these requirements. According to Part 5 of Art. 4 TR CU 011/2011, if the equipment passport does not indicate information about the service life, then it is equivalent to 25 years from the date of commissioning. Then it is prohibited to use it without preliminary examination (Part 3.4 Article 4 TR CU 011/2011). The test results will show whether the equipment can be upgraded or needs to be replaced.

Monitoring compliance with the requirements of the Technical Regulations is one of the main tasks of the Federal Service for Environmental, Technological and Nuclear Supervision (Rostechnadzor).

Based on the results of inspections of elevators in terms of compliance with the requirements of the Technical Regulations, Rostechnadzor turned to the Government of the Russian Federation with proposals to improve the safety of elevator operation. Specialists of the supervisory authority, when checking elevator equipment, identified facts of substitution of concepts. In the apartment building, under the guise of replacing elevators, only their modernization was carried out, which required lower costs. At the same time, retaining some parts of the old elevator reduced its safety level.

According to the Rostechnadzor website, the Government of the Russian Federation held a meeting on this issue, the results of which are reflected in the letter of the Ministry of Construction dated January 29, 2018 No. 2695-NS/06.

The document clearly defines the term “modernization” and its differences from “replacement”. According to letter No. 2695-NS/06, regardless of the terminology included in the design documentation, the elevator is considered modernized if at least one old element remains after the repair.

In addition to theoretical and terminological issues, the Russian Government is trying to solve the problem of financing the repair and replacement of elevators. The task is not easy, because a quarter of all elevators in Russian apartment buildings require modification. And their number is constantly growing, since owners of apartment buildings often do not have the opportunity to fully and quickly raise funds: the cost of such work is from one and a half million rubles and more.

The Ministry of Construction of the Russian Federation sees another way to obtain funds to replace elevators declared unsuitable. The Ministry has prepared a draft Decree of the Government of the Russian Federation, which will allow, within the framework of the regional overhaul program, the priority replacement of the elevator, which is dangerous for residents.

According to Part 2 of Art. 4, part 4 art. 6 TR TS 011/211, assessment of compliance of elevator equipment with technical requirements for safe operation must be carried out at least once a year. This must be done by an authorized organization. If the inspection shows that the service life of the elevator has already expired, it must be replaced. If a malfunction is detected in the operation of the equipment, the elevator is modernized.

The decision to carry out repairs or replacement of the elevator is made by the owners of the premises at a general meeting. The initiator of the OSS can be the management authority or the owner of the premises in the house (Article 45 of the Housing Code of the Russian Federation). To make a positive decision on this issue, the consent of at least two-thirds of the total number of votes of the owners of residential and non-residential premises is required (Part 1 of Article 46 of the Housing Code of the Russian Federation).

Having confirmed consent to carry out the work, the OSS decides which source of funding will be used:

Owners of apartment building premises fully pay for the work required to replace the elevator or its individual elements.

Costs are divided between the owners and the federal budget. In this case, it is necessary to go through a commission that takes into account the service life and condition of the elevator, the condition of the apartment building and the amount that the residents of the building can provide

Under this program, work is being carried out in the participating regions to replace failed lifts at the expense of budget funds.

As a rule, the repair period does not exceed one to two months, depending on the number of elevators and floors in the building. Acceptance of work in accordance with the requirements of Technical Regulations CU 011/2011 is carried out by representatives of the management organization.

While the highest authorities of the Russian Federation are thinking about solving the problem of replacing tens of thousands of broken or expired elevators, management organizations must remember: they are responsible for the condition of the elevators and the safety of residents when operating the equipment.

Therefore, to ensure that elevators do not break down and accidents do not occur to residents, the management authority must monitor the elevators in the building, check their condition, and promptly bring up the issue of the need for repair or replacement to the general meeting of owners. Ksenia Terletskaya

There is also a 5-year warranty on the work. Where to file a complaint about major repairs? For poorly performed work, write a complaint to the Management Company or Housing and Communal Services. However, if the residents themselves were involved in the repair of their building, they should file a claim with the company that performed such work. If they do not respond to the complaint, write a statement to the prosecutor’s office. You can write in free form. For Muscovites, there are 2 more options for filing a claim. 1. The “Our City” service portal helps monitor work in the city, monitor violations and offer opportunities to improve a particular object (yard). To complain, you need to register on the site and select the required point of appeal (that is, apartment buildings) and describe the problem. Enter your address, add a few photos on the topic and submit your application.

File a complaint If residents are not satisfied with the quality of the work performed, then they can file a complaint with the Management Company (HOA, housing cooperative) or the regional operator (depending on who the customer is).

Preparing for major repairs in our building and replacement of elevators: complaints should be prepared in advance When major repairs and replacement of elevators begin, be “fully armed”: know the telephone numbers of “hot lines”, website addresses of government agencies, and their postal addresses, to which you can complain about major repairs and replacement of elevators. The practice of carrying out major repairs and replacement of elevators has shown that residents of buildings can encounter many problems, suffer losses and seriously fray their nerves if they do not prepare in advance to give a prompt and decisive rebuff to all slobs and hacks performing major repairs and replacement of elevators.

Monitor the quality of major repairs.3. Eliminate the above shortcomings by .Based on Art. 4 of the Law of the Russian Federation “On appealing to court decisions that violate the rights and freedoms of citizens,” I ask you to give an answer within a month about the measures taken to eliminate violations of my rights. APPENDIX: copies of appeals (complaints, applications, etc.) to Date Apartment numbers and signature Remember: The organization that carries out major repairs and replacement of elevators in our building, in fact, does them not for the state, but for your money, which you have been using for decades paid for this work. Overhaul and replacement of elevators costs millions of rubles. For that kind of money, you have the right to demand from any organization and people performing major repairs and replacement of elevators respect for themselves, compliance with deadlines and quality of work.

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You can find out the email address on the official website of the corresponding organization on the Internet, however, some institutions use e-mail only for correspondence with legal entities. When sending a letter, you can attach an image or several documents as evidence.

Not the most convenient way, since delivery may take a long time. It is best to send papers by registered mail, this will allow you to track the location of the message.

If evidence is attached to the letter, you should use the attachment inventory service. The sender will need to fill out a form indicating the items included and their quantity. Call.

You can leave a complaint verbally, but it is almost impossible to make sure that it will be received by the official.

It is recommended to record any calls with a voice recorder.

If the elevator begins to twitch, hang between floors and stop noticeably above or below the floor, then its further operation is unsafe. It also clearly needs repair when the buttons stick and the lights flicker.

It is worth remembering that the management organization is responsible for the provision of all services and for the proper maintenance, safety and technical condition of all common property (including elevators) of the apartment building. The management company is responsible for the condition of the cabin inside (mirrors, cleanliness) and operation of the elevator. The Moscow Housing Inspectorate monitors how the management company maintains common property, including how it complies with the mandatory requirements for the maintenance of elevators in an apartment building. In particular, it checks with the management company the availability and operability of the dispatch service and the existence of an agreement with a specialized organization for the maintenance of elevators and technical examination.

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  • How to file complaints about poor-quality major repairs of housing and communal services

Complaint about major repairs of an apartment building Important Major repairs This type of repair is not the responsibility of the management organization of the building, but of the regional operator, to whose fund residents pay cash contributions. Article 166 of the RF Housing Code contains a list of services and work, the provision and implementation of which is financed by the fund.

Different territorial units of the Russian Federation have their own minimum contribution for major repairs. Photo: TASS/Sergey Fadeichev Major renovation work in Moscow began last year. But often work is not completed on time, it is done poorly or not done at all.

Where and who you can contact if this happens in your home - in the material m24.ru. “Our City” The “Our City” portal was created on the initiative of Sergei Sobyanin. Using the service, you can monitor the timeliness and quality of work carried out in the city, report violations found, and offer work to improve courtyard areas.

During the existence of the portal, more than a million problems have been solved, and almost 43 thousand requests from Muscovites are currently being processed. To complain about problems associated with major home repairs, you need to register on the portal.

But after listing them, the applicant emphasizes that he has already repeatedly contacted the management company or regional operator with a request to get the contractors to eliminate the identified deficiencies. However, no action is taken on the resident's complaints.

The following are attached to the application:

  • evidence of violations (if any);
  • copies of previously sent claims;
  • copies of responses to appeals.

A citizen has the right to complain to the housing inspectorate not only about major repairs of inadequate quality, but about their absence if the house needs to be repaired. You can also write a statement if the deadlines within which the contractors undertook to repair the residential building are not met.

The period for responding to a complaint is 30 days. It is the same for all government agencies - the prosecutor's office, Rospotrebnadzor, etc.

There is a very heated discussion on the Internet about the state of affairs with new elevators, which are being installed en masse, as part of a program to replace emergency elevators and overhaul, to replace the old ones. But the fact is that after a series of cases of falling elevators with deaths (the daughter of a high-ranking official fell in Scarlet Sails), Rostekhnadzor was included in the regulations for the acceptance of elevators, which, in turn, all years before had lost its staff for lack of funds and “restructuring” " As a result, we have what we have: there are ONLY FIVE INSPECTORS in Moscow and a huge number of new elevators in all areas.

But this does not make it any easier for the residents of Akulovo, because... We realize our helplessness in this situation, living on the outskirts in a “bear corner”. Both the administration and the management company do not know when Rostechnadzor inspectors will arrive. The deputies did everything they could. Kulagin S.V. approved the installation at all entrances and signed the acts, and G.I. Aleynikov I personally went to receptions at Rostechnadzor and the prefecture. But everywhere they shrug their shoulders!

  1. After a letter to Rospotrebnadzor, an “unsubscribe” was received and Rospotrebnadzor refers to the State Housing Inspectorate.
  2. After a message on the portal “Our City” number No. 20543005, another “unsubscribe” was received that the planned launch date is 07/15/2018 . Those. can be interpreted as July 15th.

In a number of regions, there is no time to accept and put into operation new elevators installed in apartment buildings under the accelerated replacement program.
New ski lifts in the regions cannot be launched due to increased control.
Residents whose entrances have already completed work still have to walk up to their floors.

“We are faced with a very strange problem,” said Svetlana Razvorotneva, executive director of the National Center for Public Control in the Housing and Public Utilities Sector “Housing and Public Utilities Control” at a hearing in the Public Chamber. — Regional capital repair programs have been launched across the country, and a priority departmental project for the accelerated replacement of elevators is being implemented. And in some regions it is stalling due to the fact that Rostekhnadzor authorities simply do not have time to commission elevators that have begun to change at the pace at which they should change. There are complaints from citizens who say that elevators were installed and they don’t work.”

In total, there are about 440 thousand elevators in the country's housing stock today. The program involves the accelerated replacement of 75 thousand elevators by 2022 and a reduction in the wear and tear of elevator equipment by 16 percent without additional financial burden on homeowners. In 2017, 20 regions joined the program.

Problems with putting elevators into operation arose in Moscow, in the Moscow, Murmansk, Lipetsk, Belgorod and Arkhangelsk regions, as well as in the Khabarovsk Territory. Moreover, the problem is not technical. The craftsmen installed new elevators and have already left the facility; no work is being done. But bureaucratic delays force residents of houses to engage in fitness against their will.

“In mid-2021, a government resolution was adopted and, in fact, supervision over the safe operation of elevators was returned to Rostekhnadzor,” says Sergei Chernyshov, head of the commission on elevator issues of the Public Council under the Ministry of Construction. Now, after replacement and modernization, the elevator is put into operation only after passing a control inspection by an inspector of Rostechnadzor. If we replaced 16 thousand elevators in 2021, then for 2018 we have 20 thousand elevators planned. That is, 20 thousand inspections by inspectors will be scheduled.”

For the last five years, Rostechnadzor has not been involved in this activity. As a result, the number of inspectors was lost. And now supervision is faced with an acute shortage of personnel. “In the Moscow region it is planned to replace more than two thousand elevators, but only four inspectors are working in this area,” notes Sergei Chernyshov.

This is interesting: Debt for major repairs from the previous owner in 2021

While Rostechnadzor's elevator safety oversight function was eliminated, the service lost the bulk of its staff of inspectors, Rostechnadzor confirms. “The functions were transferred without increasing the staffing level; we were not given a single inspector,” noted Svetlana Radionova, deputy head of Rostechnadzor.

The regulatory framework is changing slowly. Of the five documents developed by Rostechnadzor, not one has been adopted so far. In fact, inspectors come to receive and inspect elevators at their own peril and risk, without having legal authority to do so.

But it’s not just the lack of personnel that explains the problem with putting elevators into operation. Rostechnadzor also has complaints about the quality of the lifts after replacement. Since many contractors only change elevator cabins, but leave the old guides and lifting mechanisms. “If your cabin has been replaced, this does not mean that your elevator has been replaced,” says Svetlana Radionova. “This is consumer deception.” The service often receives complaints about already updated elevators. “We changed the elevator, but it starts to smoke, make noise, doesn’t stop well, and drives worse. Because they didn’t change the elevator, they changed the elevator cabin,” she says.

Just now - in Orel, an elevator with a passenger fell from the 14th floor... Obviously, there are killer elevators in every big city. They serve as justification for the "accelerated replacement of old elevators." Banks and regional capital repair funds are involved in this scam, but the whole scheme is based on an ordinary ritual - obtaining permission to operate an elevator

On the first working day of the new year 2021, at a meeting of the Government of the Russian Federation chaired by Deputy Prime Minister Dmitry KOZAK, they finally discussed a blatant absurdity: the modernization of old elevators as part of overhauls is being successfully carried out in Moscow and Yekaterinburg, but Rostekhnadzor is increasingly refusing to endorse acceptance certificates, citing , that ... there is no such concept in any regulation - “modernization”. They say write “repair” or “replacement”, but modernization is too vague and unsteady...

Tens and hundreds of stopped elevators in the country are not just a technical problem. Everything is much worse: the leadership of Roskomnadzor is trying to at least somehow cover up its ... reputation against the backdrop of high-profile accidents. In June 2021, a woman died in an elite high-rise building in the North-East of Moscow: the bottom of the elevator cabin fell off at the height of the 7th floor. Answering questions from the media, the vice-president of the Elevator Union, Alexei ZAKHAROV, spoke quite unequivocally: “For the counterweight to break and destroy the cabin, certain events must occur. For example, shrinkage of the building and deformation of the guides..."

Here it should be clarified that “guides” are the main safety element of the elevator, since all elevators are equipped with the so-called “guides” to prevent the possible fall of the elevator cabin or counterweight. “catchers” - automatic braking system.

A safety device is designed to stop and hold the moving elements of the main device in the event of an emergency. When operating in normal mode, the blocks are located on both sides of the guides, sliding freely along them while the cabin moves. When there is an increase in the speed of descent of the cabin and the limiters are activated, one of the frames closes, tightly pressing the pads to the guides.

However, it was precisely around these very “guides” that a dispute flared up between the Moscow FKR and Rostechnadzor. The fact is that during the mass replacement of the elevator according to the capital program of the Kyrgyz Republic, it is the steel guides (due to which the woman died) that cannot be replaced, but after cleaning and alignment they are left to serve... for another 25 years! When officials from the Ministry of Construction (there are very few technicians there) found out about this “trick,” they made an official request to Rostechnadzor: “...is it possible to continue to use the existing guides?”

In November 2021, a “cautious” response was received from the deputy head of Rosstandart Alexey KULESHOV: “... replacing an elevator that has served its intended service life with the replacement or preservation of old guides does not contradict the requirements of the technical regulations. The installation of a new elevator in the building without replacing the guides complies with international practice and European legal standards.”

However, already in February 2021, at a meeting of the OPORA RUSSIA commission, the head of the Elevator Facilities Department of the Moscow FKR, Viktor DZHANZHIEV, cited data from the National Elevator Union, according to which no incidents or accidents related to the use of old guides as part of the replacement of elevator equipment in residential buildings were recorded.

Dzhandzhiev might not have known or forgotten the fatal incident in “Scarlet Sails”, because he is not a Muscovite. But all the other “assessors” of the round table at OPORA should have at least objected to him. However, they did not do this, moreover, in the resolution of this meeting the so-called. "experts" wrote the following:

“We decided: ... to stop the practice of using the illegal concept of “elevator modernization” when replacing elevators; ... limit the functions of the Rostechnadzor inspection to documentary control when putting elevators into operation after their installation in connection with replacement and modernization; ... take measures to reduce the time it takes to make decisions on putting elevators into operation after their installation in connection with replacement or modernization.” Signatures: BLUDIAN (NPO PHOENIX LLC), VAKSMAN (SCHLZ OJSC), WOLF-TROP, VORONIN (Rusexpertlift), DZHANZHIEV (FKR Moscow), TSIMBAREVICH (KMZ PJSC), KHARLAMOV, CHERNYSHOV, SHELEKHOVA (Association "RLO"), SHKRYABKO (JSC "ShchLZ"), SHLEMENKOV ("SUPPORT OF RUSSIA"), SAMOKHIN, YASTREBOVA (JSC "Moslift")

The authors of the resolution, in a hurry, did not even pay attention to the funny tautology: prohibit the use of the term “modernization” - but, at the same time, prohibit Roskomnadzor from preventing the introduction of “modernized” elevators. The striking unanimity regarding the criminal “semi-repair” is explained quite simply: one ambitious Russian bank has almost agreed with the government to participate in ... “accelerated replacement of elevators” throughout the country. And since the wear rate of elevators in Zamkadye exceeds 60%, this could be a good extra income for the signatories.

And in March, in the city of Simferopol, a young woman and her six-month-old son died in an elevator shaft. They will look for the reason and, of course, they will find it. Roskomnadzor will once again ritually condemn the management organization for negligence. And yesterday in Oryol a man fell in an elevator from the 14th floor. And here, I think, the inspectors will point to an illiterate adjuster.

Elevators will continue to fall, since Roskomnadzor did not dare and was afraid to implement in full the Technical Regulations “Safety of Elevators” (TR CU 011/2011), which was adopted in order to ensure for many years the highest level of safety of vertical transport in the territory of the Customs Union . And this TR meant the complete restoration of the elevator fleet. The same meaning was laid down in regional overhaul programs. It was planned to replace each elevator unit that had served its intended period of 25 years with a more modern, reliable and “advanced” analogue.

If there are no accidents, but simply, during the next technical inspection, it is determined that the guides are out of order and their urgent replacement is needed, then all residents of the building will have to pay for new elevator repairs again, but now without government support.

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