State Information System of Housing and Communal Services

The state information system for housing and communal services was put into commercial operation on July 1, 2021. Since then, the excitement around the innovation has not subsided. The emergence of the system brought trouble to managers and employees of management organizations. But not everyone is fully clear about what kind of system this is, how to work with it and what to expect from it.

Let's figure out what GIS housing and communal services is, for what purpose it was created, what threatens management organizations that ignore the legal requirements for posting information in it.

Section Regulations and instructions

Section Regulations and Instructions
At the top of the main page of dom.gosuslugi.ru there is a menu for citizens and organizations, which contains: mass media materials, as well as educational materials and videos for each group.

On the left there is a window: “Search options”. It consists of two subsections: “Categories” and “User Categories”. To obtain the necessary document in the first of them, you need to check the box next to the name, and in the second - the status of the person or organization. After these actions, the necessary legal act will be automatically found by the system of the official website of the GIS Housing and Communal Services.

Registration in the ESIA system

After receiving the signature key, you need to register the manager in the ESIA system. You need to log in and confirm your identity with the received key. The rest of the employees can be authorized in the ESIA system using SNILS or through a simple signature.

The manager definitely needs a qualified signature, since it contains information about the individual and the organization.

When the organization is registered in the Housing and Communal Services GIS, some of the information about the organization will be obtained from this signature, for example, the company name and city.

After the manager registers with the Unified Identification and Logistics Agency, it is necessary to register the management company itself in the user profile. This information will be verified by the Federal Tax Service. The verification can last from one hour to 1 day.

Section Frequently asked questions

It contains the most popular topics of interest to visitors and answers to them. To search, you should select one or more categories of users from the following groups of the website House of Public Services

housing and communal services providers
authorities
recipients
are common

Then select an item from the drop-down submenu and enter the desired query. After this, an automatic GIS search will occur and the required result will be obtained. If this information is missing, you should use the active link to the support service. By clicking on it, you can fill out an application on the resource and get advice.

Section Frequently asked questions

History of creation

The order to create a single all-Russian resource for storing all information in the housing and communal services sector was sent to the Ministry of Telecom and Mass Communications on October 30, 2013. The Ministry of Regional Development, in turn, formed the requirements for the analytical component of the system, which was called GIS Housing and Communal Services.

As a result, thanks to such a resource, authorities receive complete information, which helps to conduct accurate analytics when making management decisions throughout the country in real time. Well, thanks to this system, citizens can receive up-to-date information about their payment settlements.

It is mandatory that this system contains all payment documents created by organizations that supply housing buildings with the necessary resources. Well, if payment documents are not placed, then the service is considered not provided in full, and as a result, you may not pay the check. Therefore, such organizations always place payment checks there.

It is planned that GIS will become an integral part of the government services portal.

Section Site Map

This section is perhaps the most visual and informative. It is located in the top panel of the header of the official website dom.gosuslugi.ru When you click on the button: at the bottom and left, a list of existing GIS documentation appears.

Section Site Map

Here you can navigate through sections where information about user statuses is available, as well as explanations of why this resource was created and how to use the search system.

Visitors find answers to popular questions in GIS
receive information about existing programs in housing and communal services and registries
get acquainted with educational and other GIS literature
watch training videos or seminars on housing and communal services, taking into account a specific region of the Russian Federation
read about news from the official website dom.gosuslugi.ru and the latest regulations in legislation

Multiple excess of planned funding

At the beginning of March 2021, the Accounts Chamber published more detailed information, from which it followed that the audit was carried out at Russian Post from August to December 2021. The new document regarding the GIS housing and communal services states that its initial estimated cost was determined at the level RUB 861.6 million Of these, 328.3 million rubles. should have been spent on creating the system in 2014, and 533.3 million rubles. — for operation until 2021

At the time of the audit, the amount of agreements between Russian Post and Lanit through GIS amounted to 2.29 billion rubles. “The costs of GIS housing and communal services exceed those planned by the technical concept approved by the Ministry of Telecom and Mass Communications by 1.43 billion rubles. or by 166%, including for creation - by 952.3 million rubles. or 290.1%, for operation - by 478.3 million rubles. or by 89.7%,” notes the document of the supervisory agency.

The general position of the Ministry of Telecom and Mass Communications on this issue has been known for a long time. According to the letter of the regulatory documents governing the project, the state-owned Russian Post is implementing the project not with budget funds, but formally with its own money. And according to the assurance of Deputy Head of the Ministry of Telecom and Mass Communications Mikhail Evraev (curator of the GIS Housing and Communal Services at the ministry), the system should one way or another pay for itself by 2022-2023.

Let us note that at the moment, state expenses related to the GIS housing and communal services could be much higher - by 2.42 billion rubles. Let us recall that on June 30, 2021, Post announced a tender for the development of GIS application software, the creation of related payment functionality and software support with an initial contract price of 1.42 billion rubles. However, already on July 19, a notice was posted on the government procurement website about the cancellation of the supplier selection procedure - without indicating the reasons for this step.

Konstantin Zelenkov, JSA Group: It is impossible to start digitalization without a reliable backup system

Integration

In addition, on the same day, Pochta canceled another tender concerning the GIS housing and communal services. It was also launched on June 30th. For 996.6 million rubles. the government customer intended to select a contractor to ensure the functioning of the information system, but abandoned its plans - similarly, without explaining the reasons.

According to CNews, the refusal to hold these tenders was due to a change in the management of the enterprise - on July 7, 2021, it became known that Russian Post would be headed by Deputy Minister of Economic Development Nikolai Podguzov . The chair for him was previously vacated by Dmitry Strashnov , in relation to whom at the end of 2021 the Prosecutor General’s Office discovered that his bonus for 2014 amounted to 95 million rubles. with an average salary for the enterprise of 15-20 thousand rubles.

The new management, before undertaking such large-scale projects, decided to first “look around.” In 2021, according to CNews, the canceled tenders were somehow restarted by the Post Office, but the audit by the Accounts Chamber had already been completed by that time.

Section Catalog of government sites

To go to this section, click on the three stripes icon located at the top right.

Directory of government sites

After this, a window will appear in which information about the state is collected. departments that have their offices on the Internet. To navigate through the directory, organizations are divided into branches dedicated to

State Services Portal
Human rights and social protection
Legal and judicial standards
Communications and media
Education, culture and art
Health and healthy lifestyle
Country security

[edit] Sources

Mikhail Evraev: GIS housing and communal services will become a very popular information resource. Russian newspaper. Retrieved July 19, 2021.
Deputy Minister of Communications: GIS Housing and Communal Services is 80% ready // CNews, 03.25.2015
Ministry of Telecom and Mass Communications: the legal framework for the GIS housing and communal services has been created by 50%, the functionality is mostly ready. // CNews, 10.16.2015
GIS Housing and Public Utilities now has an Internet address //Minsvyaz.ru, 02.24.2015
Search by legislation of the Russian Federation
Code of Administrative Offenses of the Russian Federation, Article 13.19.1.
Code of Administrative Offenses of the Russian Federation, Article 13.19.2.
Rent will go online // Rossiyskaya Gazeta 07/02/2014
Federal Law of July 21, 2014 No. 209-FZ “On the State Information System of Housing and Communal Services”
Federal Law of July 21, 2014 No. 263-FZ “On amendments to certain legislative acts of the Russian Federation in connection with the adoption of the Federal Law “On the state information system of housing and communal services”
Order of December 30, 2014 No. 504/934/pr On the determination of the official website of the state information system of housing and communal services on the Internet information and telecommunications network.
Order No. 85/200/pr dated March 23, 2015 “On approval of functional requirements for the state information system of housing and communal services.”
Order of March 23, 2015 No. 86/201/pr “On approval of the procedure for storing, processing and providing information contained in the state information system for housing and communal services.”
Order of March 23, 2015 No. 87/202/pr “On approval of requirements for technological, software, linguistic, legal and organizational means of ensuring the use of the state information system for housing and communal services, including requirements for its architecture.”
Order of March 23, 2015 No. 88/203/pr “On approval of formats of electronic documents placed in the state information system of housing and communal services.”
Order No. 89/204/pr dated March 23, 2015 “On approval of the Procedure for interaction of the state information system of housing and communal services with the infrastructure that ensures information and technological interaction of information systems used to provide state and municipal services in electronic form with other information systems, as well as uniform formats for information interaction of other information systems with the state information system of housing and communal services.”
Order No. 311/612/pr dated August 24, 2015 “On approval of the composition, procedure, methods, timing and frequency of posting in the state information system of housing and communal services information from the state real estate cadastre and the Unified State Register of rights to real estate and transactions with it "
Order No. 368/691/pr dated September 29, 2015 “On approval of the composition of information on apartment buildings, the management activities of which are carried out by management organizations, subject to placement in the state information system of housing and communal services.”
Order No. 393/731/pr dated 09.10.2015 “On directories and classifiers posted in the state information system of housing and communal services.”
Order No. 455/825/pr dated November 17, 2015 “On approval of the procedure, composition, methods, timing and frequency of posting information in the state information system of housing and communal services by the federal executive body in the field of state regulation of tariffs and executive bodies of the constituent entities of the Russian Federation in the field of state regulation of tariffs."
Order No. 589/944/pr dated December 28, 2015 “On approval of the Procedure and methods for posting information, maintaining registers in the state information system of housing and communal services, access to the system and to information posted in it.”
Order No. 18/34/pr dated January 28, 2016 “On approval of the composition, procedure, methods, timing and frequency of posting in the state information system of housing and communal services information on the number of citizens registered in residential premises at the place of stay and place of residence.”
Order No. 53/82/pr dated 02/17/2016 “On approval of the electronic passport form for an apartment building, the electronic passport form for a residential building, the electronic document form on the condition of utility and engineering infrastructure facilities.”
Order No. 74/114/pr dated February 29, 2016 “On approval of the composition, timing and frequency of posting information by information providers in the state information system of housing and communal services.”
Order dated 03/02/2016 No. 77/120/pr “On approval of the composition, procedure, timing and frequency of posting in the state information system of housing and communal services information on the provision of financial support to constituent entities of the Russian Federation and municipalities for major repairs of apartment buildings and resettlement of citizens from the emergency housing stock, modernization of communal infrastructure systems, as well as compliance with the conditions for providing such financial support.”
GIS housing and communal services has been put into commercial operation throughout the country.

Section Educational materials

This part contains documents and video information on GIS housing and communal services. To go to this subsection, go to the blue toolbar. The first button on the left will be: “Training materials”. When you hover the cursor, a submenu of two items drops out

Textbooks
Video GIS housing and communal services

When you click the first item “Tutorials”, an empty window appears in which you should set the necessary search criteria for the GIS housing and communal services. At the bottom and left there are subsections: Headings and User Categories

If you click the “Video” button, a search line will appear, under which you need to highlight the purpose of the videos and the user group affiliation. Then enter keywords; the desired time period and region of the Russian Federation. Below you can specify the number of videos that you want to display on the page.

Who discloses information to GIS Housing and Communal Services

Information in the GIS Housing and Communal Services is disclosed not only by management organizations. The list of information providers is provided for in Art. 6 of the Federal Law of July 24, 2014 No. 209-FZ:

government bodies of the constituent entities of the Russian Federation;
local government bodies;
resource supply organizations;
regional capital repair operators;
management companies, homeowners' associations, housing cooperatives and other specialized consumer cooperatives that manage apartment buildings;
regional operators for municipal solid waste management;
housing construction cooperatives carrying out the construction of apartment buildings at the expense of members of cooperatives;
organizations through which payment is made;
administrators of general meetings of premises owners in apartment buildings;
chairmen of the councils of MKD;
legal entities or individual entrepreneurs who are the sole owners of premises in an apartment building, if the management method is not selected or the direct management method is selected.

In the order of the Ministry of Telecom and Mass Communications of the Russian Federation and the Ministry of Construction of the Russian Federation dated February 29, 2014 No. 74/114/pr, a separate section is provided for each information provider in the GIS Housing and Communal Services, which specifies the items that need to be filled out.

Section “Programs in the field of housing and communal services”

In this branch, to the right of the previous section, data is concentrated, where when you hover the cursor, a submenu of 3 items appears

Register in the field of housing and communal services
Register in the field of overhaul
Priority project: Creation of a convenient urban environment

Here you can also set search parameters for GIS housing and communal services to reduce the amount of output data.

Who conducts inspections on GIS housing and communal services

The body controlling the disclosure of information in the State Information System of Housing and Communal Services is regional housing inspections (Article 23.55 of the Code of Administrative Offenses of the Russian Federation). They can hold management organizations accountable for failure to comply with the requirements of No. 209-FZ and issue fines.

GZhN bodies carry out in accordance with Federal Law dated December 26, 2008 No. 294-FZ. If they check the placement of information by the management organization in the GIS Housing and Communal Services, then the list of information in Section. 10 of the order of the Ministry of Telecom and Mass Communications of the Russian Federation and the Ministry of Construction of the Russian Federation dated February 29, 2014 No. 74/114/pr. As a rule, as a result of an inspection, supervisory authorities issue an order to eliminate violations. The order will indicate the date for re-inspection. We advise you to eliminate the violations by this date. If the violations are not eliminated, the management organization will be held administratively liable under Art. 19.5 Code of Administrative Offenses of the Russian Federation. Penalties under this article:

for officials – from 50,000 to 100,000 rubles or disqualification for up to three years;
for legal entities – from 200,000 to 300,000 rubles.

Registries section

This area contains a grouping of catalogs related to

housing stock
suppliers of the necessary data
licensing
disqualified citizens
administrative violations
checks
preparedness for the winter season
acts on deprivation of land plots
list of authorities
settlements without Internet access

When individual items are displayed, a submenu and a search window also appear, where certain criteria are set.

Purpose of the system

The initial goal of creating a GIS was to create an information space in many areas. These are the very areas in which you can achieve success thanks to this.

In one place you can consolidate the necessary information in the housing and communal services sector.
A developed, healthy competitive environment will be created in the housing maintenance market.
Thanks to free access to information in the housing and communal services sector, and the ability to send requests through the system directly to the management organization, the trust of Russian citizens in the authorities is seriously growing.
The ability for authorities to conduct analytics throughout the country when making management decisions.
Citizens can now receive complete up-to-date information about the list of services, the method of managing the house, the work performed to maintain the house, the current state of major repairs, payments for services and living quarters.
The voting procedure for homeowners is simple and transparent.

Also, each owner has the opportunity to exercise constant public control.

GIS housing and communal services registration and login

The future user of the portal gets to the GIS housing and communal services account using the link

dom.gosuslugi.ru, where the process itself should take place. This is done as follows

GIS housing and communal services registration and login

On the first page of the GIS portal, under the red “Login” button, there is an inscription: Register.
After clicking on it, a form appears, at the bottom of which you are asked to follow a link to the State Services resource.
Here you need to enter your personal information: full name, mobile number and email address.
Next, you need to agree to the terms of the portal and privacy policy, and click on the Registration button.
After this procedure and receiving a password, it becomes possible to log into your own virtual account of the GIS Housing and Communal Services and enjoy the benefits of a regular client.

You can also get into the office using the SNILS code.

Take a course on filling out GIS housing and communal services and receive a certificate of advanced training

On May 11–12, the P1 Association conducted a practical online course on filling out the GIS housing and communal services:

Irene Parsamyan, executive director of the P1 Association, spoke about the legislation that regulates work in the system.
Boris Valit, Chairman of the Council of the P1 Association, gave recommendations on how to automate the work of posting information.
Margarita Kobko, head of the customer service department at RosKvartal, showed what to pay attention to when filling out the tabs and sections of the GIS housing and communal services. She explained what difficulties you might encounter and how to get around them.

Watch the demo recording on the channel of the Association “P1” →

You will learn more about all sections of the system from the full version of the course; a link to it is given at the end of the article. In particular, you will learn how to post a report on the general meeting of owners, data on insurance products and annual reporting.

OSS protocol. There are two options for what to do if a quorum was not reached at the OSS. First, add one item from the agenda and enter the meeting dates. Second, do not place the protocol in the system, but save it in the technical documentation for your home.

It happens that the minutes do not indicate the start dates for making decisions and holding the physical part of the meeting. This is a violation. It is impossible to set dates retroactively, so contact the initiator of the OCC and ask him to sign a certificate stating that the meeting took place on certain dates.

Owner decisions. In the GIS housing and communal services, it is necessary to place every decision of the owners made at the OSS in the form of scanned images. This is easy to do for small houses, but what if there are 600 apartments in the building? In this case, also post all the solutions. Try to attach the archive so that the inspection authority does not have any questions. If the archive is more than 50 MB, it will not be possible to attach it to the GIS Housing and Communal Services. Then create a Word document and insert into it a link to the archive storage.

Just like decisions, we place in the system not two or three main issues on the agenda, but everything.

Insurance products. A company that has entered into an agreement with an insurance organization, for example, for home insurance, is obliged to place this agreement in the Housing and Communal Services GIS. You will be able to make insurance accruals in the payment document only from the date when you entered data on insurance products in the “Insurance Products” tab. The system does not allow posting information retroactively.

In another case, the payment document will not have the “Insurance” line. The amount on the payment document will differ from the receipt that the consumer receives.

An insurance product is a service that property owners can pay for at will. As in the example - home insurance. But the elevator insurance service is not considered such a product. It relates to the maintenance of the house, the owners pay for it in any case.

Annual reporting. Before March 31 of each year, you need to place an annual report on the work done in the Housing and Communal Services GIS: fill in the number, set the date and upload the file. If you fill out the report on April 1, it will be a violation.

In the system, the date of publication of the report is considered to be the date of the last changes in it. Therefore, we recommend not to edit the file in the GIS Housing and Communal Services after March 31.

You will receive more details in the course “GIS Housing and Public Utilities from A to Z: How to Place Information in the System in 2021.” It lasts 16 hours and after studying it, a certificate of advanced training is issued under the program “State information system of housing and communal services for management organizations.” To get a certificate, follow the link, call the phone number or write an email

What to do with an order from the State Housing Inspectorate about violations in the State Information System of Housing and Communal Services that do not exist?
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Advantages of your personal account

The personal account on the GIS portal provides the client with a number of useful functions:
Here you can get answers from the management of service organizations.
Pay utilities.
Get information about your own home; specify the year the house was built, the date of the last major renovation, etc.
Find out the details of a particular organization and get all the other available information about it.

The Ministry of Telecom and Mass Communications reported on GIS housing and communal services

Reporting on April 9, 2021 on the six-year period of work of the Ministry of Telecom and Mass Communications, the head of this department, Nikolai Nikiforov, mentioned the creation of a state information system for housing and communal services (GIS Housing and Communal Services) among the unconditional successes of the ministry.

“The GIS Housing and Communal Services project stands apart in the structure of the new electronic systems we have created - a unified system for collecting all information about the state of housing and communal services and mutual settlements with management companies, homeowners associations, and resource supply organizations,” Nikiforov said. — We see impressive figures characterizing the implementation of this system. But this is just the beginning of a long journey.”

At the same time, quite recently this project became the subject of an audit by the Accounts Chamber, and the system was recognized as “not ready for a full launch” and cost the state-owned company hundreds of millions of rubles more than planned.

In this context, CNews tried to understand in detail what kind of assessment the socially significant system in question can really deserve.

General instructions:

By registration

In order to get into their own personal account, each citizen must first go through the identification procedure in the federal state system of Unified Identification and Autonomy (USIA).

Only after this, with a confirmed account in the ESIA, the citizen gains access to his personal account. Be prepared for the fact that the first time you log in to the system, you will need to sign a user agreement.

Upon entering information

After completing the registration procedure, you must enter information into the register. The required list of documents includes:

contracts with suppliers.
information about the house.
terms of payment documents.

There are three ways to enter information.

Fill in all the data in the system manually.
Load ready-made templates into Excel.
Automatically upload the necessary information through a special service.

Payment details

Also, no later than 7 days from the date of the beginning of the obligation to manage apartment buildings or from the date of changes that occurred, the housing and communal services GIS system is required to enter the following data:

Payment details of the MA, including information about the credit institution where the MA current account is opened for the purpose of accepting payments for residential premises and the CU, OGRN, KPP and BIC of the credit organization , current account number.
Information on the deadlines for issuing payment documents and making payments for residential premises and utilities, as well as the period for transmitting readings of individual and general metering devices : deadline for issuing payment documents, the deadline for making payments for residential premises and utilities, as well as deadlines for transmitting readings of individual and general meters accounting indicating the start date and end date of the period for transmitting readings.
The number of employees is determined by the number of concluded employment contracts.

Composition of information about apartment buildings to be placed in the GIS Housing and Communal Services
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