What is included in wet cleaning of the entrance of an apartment building by the management company. | Bataysk

Laws, housing and communal services regulations and rules in 2021

There is no such regulation or normative act that obliges to assign a separate cleaner to each front door. One employee can be responsible for cleanliness at several sites. If the management company does not provide a specialist for cleaning, then it is violating current legislation.

The rules for wet and other cleaning of entrances and staircases, with a list of mandatory work and their frequency, are reflected in the following regulations:

1. GOST R 51617-2014 is a state standard that specifies in detail housing and communal services and the rules for their provision to the population;
2. Government Resolution No. 290. According to this document, the management company is responsible for the condition of the entrance;
3. Government Decree No. 491 of September 13, 2006, it describes the rules for maintaining and paying for the common property of an apartment building, which also includes the entrance and staircases in it (read more about the maintenance of the common property of an apartment building here);
4. Resolution of the State Construction Committee of the Russian Federation No. 170 dated September 27, 2003;
5. Order of the State Construction Committee of the Russian Federation No. 191 dated August 22, 2000.

These documents clearly state what is included in cleaning the entrance and who is responsible for monitoring it.

Entrance cleaning standards

Clause 23 of the RF PP dated 04/03/2013 No. 290 provides a list of work on the maintenance of premises included in the common property in the apartment building:

• dry and wet cleaning of vestibules, halls, corridors, galleries, elevator landings and elevator halls and cabins, landings and flights, ramps;
• wet wiping of window sills, window grilles, stair railings, cabinets for electric meters of low-current devices, mailboxes, door frames, door leaves, closers, door handles;
• window cleaning;
• cleaning protection systems from dirt: metal gratings, cellular coverings, pits, textile mats;
• carrying out deratization and disinfestation.

Decree of the State Construction Committee of the Russian Federation dated September 27, 2003 No. 170 states that the management company must ensure:

• required sanitary condition of staircases;
• simultaneous ventilation of staircases of the lower and upper floors through open vents, windows, transoms or ventilation ducts.

The work schedule for the maintenance of staircases is drawn up in accordance with clause 3.2.7 of the resolution of the State Construction Committee of the Russian Federation dated September 27, 2003 No. 170.

We carry out disinsection in apartment buildings according to the rules
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What needs to be cleaned?

All rules and recommendations are specified in regulations and in job descriptions of housing and communal services workers. The following are subject to cleaning:

• vestibules and corridors;
• elevator cabins and platforms (read more about the rules for current and major repairs, as well as the maintenance of elevators in multi-apartment residential buildings here);
• stairs, ramps and floors;
• window frames and glass;
• window sills, railings and stair structures;
• mailboxes;
• door leaves and handles;
• boxes where electric meters are located.

It is necessary to carry out not only dry, but also wet cleaning on these components at certain intervals.

What standards exist for cleaning the entrances of apartment buildings?

• wet sweep the flights of stairs and landings on the first two floors every day, excluding Sundays, as well as holidays;
• the same types of activities, only on the following floors, starting from the third, if the building: does not have a garbage chute and an elevator, the frequency of cleaning is at least twice within one week;
• if there is a garbage chute, then its frequency is the same;
• there is only one elevator or another garbage chute, it is enough to clean up the mess up to once a week;

• carrying out wet and dry cleaning in halls, vestibules, galleries, corridors, elevator cabins and landings, ramps, staircases;
• wiping dust that covers window grilles, window sills, stair railings, electric meter cabinets, mailboxes, low-current devices, door leaves, frames and handles, closers;
• cleaning window glass;
• removing dirt from protective devices. As a rule, these are metal gratings, cell covers, pits, and textile mats.

What types of cleaning work should be carried out?

According to existing standards, three types of cleaning are regularly carried out at entrances: wet, dry and sanitary .

Each type of cleaning has its own rules and regularity.

Dry

Carried out more frequently. It consists of wiping dust on all surfaces, as well as sweeping staircases, corridors, and utility rooms. You can also use a dry broom to sweep away debris from ceilings with cobwebs.

Wet

It is carried out less frequently and consists of washing floors on the stairs, in the elevator, and in utility rooms. Must be included:

1. wet cleaning of window sills;
2. window cleaning;
3. batteries;
4. gratings;
5. railing

This also includes:

• washing lampshades;
• wiping panels, drawers, walls;
• cleaning floors and elevator doors.

Sanitary

Regulated by order of the State Construction Committee of the Russian Federation No. 191 dated August 22, 2000. It consists of sweeping and washing floors in public areas of the apartment building in order to disinfect the premises to prevent the development of pathogenic bacteria.

Standards for cleaning entrances of apartment buildings

Not all people living in multi-storey buildings can proudly report that the cleaning staff from the management company keep the entrances clean. Much more often this function is performed by the residents themselves. Not everyone knows that there is an approved list of services that housing and communal services employees are required to provide. These include sweeping and wet cleaning in entrances and staircases.

In this matter, it is impossible to do without appointing a responsible person who will contact the hired worker, pay for his services and convey comments from residents. Special cleaning agencies providing a wide range of services have become widespread. They undertake to service apartments, offices and other premises. You can enter into an agreement with one of these organizations. The issue of fundraising in this case will remain the leading one.

05 Apr 2021 jurist7sib 327

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Who should do this in the MKD?

Responsibility for cleaning the entrance lies with the management company or HOA; it all depends on the chosen building management.

If apartment owners pay for these services in a receipt, then they must receive them in full. According to the law, the management company has the right to hire a private individual or a cleaning company to organize cleaning of the entrance to a residential building. All services are provided on the basis of a contract. It sets out the rights and obligations of the parties.

Representatives of the management company itself can also clean the entrance . The main thing is that apartment owners are satisfied with the quality of the services provided. Otherwise, conflict situations may arise. As a last resort, residents can refuse the services of the management company or file a complaint against it with the supervisory authorities.

Sanitary cleaning

As soon as a person crosses the threshold of the apartment, the common area begins. And the responsibility for cleaning the entrances of residential buildings falls on third-party organizations. And sometimes residents and the management company have a lot of disputes in resolving this issue. Most often, a cleaner is assigned to several objects and works on certain days, in accordance with the rules for cleaning the entrances of apartment buildings. If a responsible company does not monitor the situation with this process, then it is a clear violation of the law.

Rules for cleaning an apartment building are specified in special documentation in accordance with GOST R 51617-2014. In case of violations, the performer is responsible. Homeowners pay for cleaning; the cost is stated in the receipt. Payment calculations take place at a house-wide meeting and are approved by the residents. Not only flights of stairs should be cleaned, but also handles, railings, and mailboxes. Dry and wet cleaning must be carried out in compliance with all sanitary standards.

The regulations for cleaning the entrances of residential buildings are prescribed in regulatory documents, which indicate when, at what time and how the action is carried out. Each cleaner must clearly know the regulations and follow all the rules for cleaning the entrances of residential buildings. Basic regulations and standards:

• №170;
• №290;
• housing code;
• Directive of the State Construction Committee No. 139.

The treatment is carried out to keep the house clean and give it freshness. The entrance is a public space and frequently visited. This is a good environment for the proliferation of dangerous bacteria.

Key points of cleaning:

1. Sanitary cleaning of house entrances allows you to destroy pathogenic microorganisms and prevent further occurrence.
2. The cleaner must have a medical certificate and confirmed qualifications. Cleaning entrances in an apartment building is carried out with special detergents that effectively cope with their task and, at the same time, do not have a specific strong odor to protect the health of residents.
3. All surfaces are processed. Particular attention should be paid to handles, railings, and windows.
4. It is prohibited to use the same cloth for wiping floors and railings.
5. Cleaning of an apartment building must begin from the upper floors and end with the entrance to the house.
6. When a garbage chute is installed, it is also subject to cleaning and cleaning.
7. If insects are noticed in the house, disinfestation is carried out with special preparations.
8. A responsible company should provide the cleaner with the necessary cleaning equipment.

The legislation clearly defines sanitary standards. They are also recorded in order No. 191 of August 22, 2000. In case of non-compliance with these standards, residents of the house have the right to submit an application. And those responsible will be punished in the form of fines and removal from their positions.

Periodicity

In accordance with the order of the State Construction Committee of the Russian Federation No. 191 dated August 22, 2000, all types of cleaning at the entrance are regulated and cleaning organizations must guide their employees according to these legislative acts.

The order describes in detail what types of work must be carried out daily or once a week, and what types of work must be carried out once a month or once a year. Based on these standards, you need to draw up a schedule that will be freely available to all residents of the entrance. This way they will be able to control the quality of the work performed and ask the management company if the cleaning is not carried out according to schedule.

Work periods

The frequency of cleaning staircases in an apartment building is regulated by the methodological manual MDK 2-04.2004, developed on the basis of the Civil Code. Carried out according to the given order:

1. Everyday wet cleaning of the initial floors.
2. Daily cleaning of all floors.
3. Daily cleaning near garbage chutes, wiping floors in the elevator.

General cleaning is carried out monthly or annually. At the same time, all surfaces in the entrance are washed and wiped completely.

If the garbage disposal is located in the house itself, then there is also a schedule according to which cleaning is carried out:

1. Daily cleaning and wiping of debris around the garbage disposal.
2. Weekly cleaning of garbage chute loading containers.
3. The condition of the garbage chute is checked every month. If a blockage is detected, it is promptly removed.
4. Disinfection is carried out monthly.

The composition of cleaning the entrance of an apartment building, in addition to washing the stairs, includes much more. What you need to pay attention to to assess cleanliness:

1. Maintaining frequency in corridor openings.
2. Cleaning the elevator and keeping it clean.
3. Wiping off dust.
4. Cleaning mailboxes.
5. Treatment of doors and handles.
6. Ventilation of the room.

Often in residential buildings you can encounter various kinds of creativity on the walls, inscriptions and drawings that spoil the appearance. Cleaning of this type is carried out once a year, when the walls are wiped and washed. If it is impossible to remove the drawing by simply washing the surface, then you will need to wait for a major overhaul, which, according to Resolution No. 170, is carried out every 3 years.

Washing schedule

The schedule of work that is carried out in the entrance of a residential building (washing floors, windows, etc.) must include all mandatory work carried out indicating their frequency, that is, how often the management company should clean. It looks something like this.

The name of the Management Company must be indicated at the bottom of the chart.

Who composes?

The responsible person draws up the schedule. Most often this is a representative of the management company.
If the residents themselves keep order in the entrance, and they hired a cleaning company, then the responsibility for drawing up the schedule lies on the shoulders of the entrance chief. He must coordinate the schedule with the organization that carries out the cleaning so that conflict situations do not arise. We do not recommend completing the documents yourself. Save time - contact our lawyers by phone:

8 (800) 350-14-90

Who should clean the entrances?

Previously, the responsibility for caring for the house fell entirely on the shoulders of the residents. Cleaning schedules were drawn up, and the owners took turns keeping order. After the Russian government adopted Resolution No. 290, the opportunity arose to improve the situation.

According to Article 36 of the Housing Code, the responsible organization is obliged to carry out cleaning of entrances in compliance with sanitary standards, and make major repairs, in accordance with the established procedure. Responsible persons are elected at a general meeting of residents by voting. The main companies that can take responsibility for cleaning for HOAs, housing cooperatives or other organizations are identified. An agreement is signed, which specifies the entire list of services provided, the frequency of cleaning entrances in an apartment building and the amount of payment (Article 162 of the Housing Code of the Russian Federation). Cleaning costs are included in the payment and are indicated as the amount for major repairs and cleaning.

Who is responsible for cleaning up after renovation?

After renovation, many questions arise, one of them is who exactly should clean up the resulting mess. It all depends on who left the garbage and how the agreement was drawn up with the organization carrying out the repair work and with the management company.

If the garbage was left by the company that carried out the work

In this case, everything depends on the contract. Initially, it should have included a “Cleaning after renovation” item. If there is such a point, then the repairmen themselves must clean it. If there is no such point, then the responsibility for cleaning lies with those who are always responsible for the cleanliness of the entrance.

If the dirt was left by the residents themselves

If residents independently carried out repairs in their entrance, then they had to agree on cleaning after the repair in advance.

At a general meeting, such an issue is resolved either in favor of hiring a cleaning company, or the residents clean themselves. Even if the cleaning will be done by the residents of the entrance, it is necessary to clarify this in the minutes of the meeting and reflect the voting process there.

What does the price consist of?

The final cost of cleaning entrances consists of a number of factors, including:

• the amount that covers the cost of staff salaries;
• the time a person spends on cleaning;
• frequency of work;
• spending on special equipment and uniforms;
• tax expenses;
• volume of upcoming work (number of floors of the building, number of entrances in it).

By estimating the cost of each item and adding up the resulting numbers, you will be able to calculate the cost of cleaning the entrance. It is paid by the owners living in apartment buildings by transferring funds for the maintenance and repair of the residential premises.

The specific amount is discussed at the general meeting of residents. It must be documented. If necessary, tariffs are revised after a year.

Where to complain and what to do if they don’t clean it up?

Unfortunately, poor quality of cleaning in hallways is becoming the norm . Increasingly, residents of apartment buildings are faced with the negligence of the management company, which regularly collects money but does not deal with the issue of cleaning. Just swearing is really useless.

It is better to act to assert your rights. This does not mean that you immediately need to go to court with a claim. There are several organizations, starting with the management company itself, where you can contact even before the trial for a peaceful resolution of the issue.

Pre-trial proceedings

First, you need to complain directly to the company that collects money for cleaning. If this is a management company, then they are obliged to respond and advise the residents of the house about the inadequate quality of cleaning. If the Criminal Code does not respond to complaints, then the following authorities for pre-trial proceedings:

• Rospotrebnadzor.
• State housing inspection.
• Prosecutor's office.
• District or city administration.

Usually the Manager reacts to the first complaints from residents about dirt in the entrances. But there are also difficult situations.

Required documents and evidence

It is necessary to draw up an act on improper cleaning of the apartment building entrance, which will reflect all the shortcomings made by the management company. It is advisable to invite representatives of the company to record violations; if they do not appear at the appointed time, then you can take 2-3 people from the residents of the apartment building as witnesses. You can also make a photo or video report confirming poor quality work.

We do not recommend completing the documents yourself. Save time - contact our lawyers by phone:

8 (800) 350-14-90

Drawing up an application

First of all, you must send a complaint to the management company in the form of an application. It is compiled in free form, but should consist of three parts:

1. A cap. It indicates to whom exactly the complaint was sent, the name of the organization, address and telephone number, as well as the contact details of the applicant. If there are several applicants, then it is necessary to list all of them, indicating their contact information.
2. In the main part, all tenants’ claims should be presented in as much detail as possible, with possible details.
3. Conclusion with signature and date. At the end of the document there must be signatures of all applicants, if there are several.

We do not recommend completing the documents yourself. Save time - contact our lawyers by phone:

8 (800) 350-14-90

There are a number of rules for filing an application with the Criminal Code:

1. The application must be completed in two copies. Then it will be possible to prove that some of the residents’ demands have not been met.
2. Both copies must be registered at the company office. If the office refuses to register the application, then it must be sent by registered mail with notification.
3. It is allowed to resort to a collective statement if the order in the entrance does not suit several residents at once. This will have more weight for the management company.

The building management must send a special commission that will check the complaints of apartment building residents. After this, violations must be eliminated as soon as possible. If the management company does not respond to the complaint, you can go to complain to higher authorities.

Terms of consideration

Complaints in government organizations must be considered within a month , Art. 12 Federal Law No. 59, an organization that manages an apartment building is required to respond to an appeal within 5 days, clause 40 of PP 491.

If no response is received during this period, then residents have every right to apply to the courts with a statement of claim. Typically, the response of the Management Company is faster, especially since it is in the interests of the responsible persons to prevent appeals to higher authorities.

Trial

If no arguments work, the only option is to go to court. The claim can be either individual or collective. The latter will have more weight. The statement of claim should include claims and statements submitted by the organization prior to the trial.

The best option when deciding to go to court is to contact a competent lawyer who will help you understand the nuances and correctly draw up a statement.

On what grounds can they refuse and what to do in this case?

The claim may be rejected if the Management Company can prove that the cleaning organization acts in accordance with the concluded agreement and in accordance with the law. If the residents are not satisfied with this, then the apartment owners always have the right to convene a general meeting of owners and re-elect the method of managing the house.

What are the standards for cleaning the entrances of apartment buildings in 2021?

• name of the organ;
• its location;
• applicant's details (full name, registration address, telephone number);
• indication of violation;
• reference to a legal act;
• information that the appeal was sent to the Criminal Code, which ignored it;
• petition;
• date of;
• signature.

Decree of the Government of the Russian Federation No. 290 dated 04/03/2021 approved the minimum size of work (their list). Cleaning of the territory of the house is carried out according to the rules for maintaining the property of an apartment building N 491 dated 08/13/2021. If the standards for maintaining cleanliness are not observed, citizens can draw up a letter of claim against the company that carries out the trust management of the property of the apartment building.

Responsibility of the management company

After residents complain about the Criminal Code to the supervisory authorities, the latter are obliged to conduct an inspection. Based on the inspection, sanctions may be imposed on the management company. These include:

1. Administrative liability will arise under Art. 7.22 of the Administrative Code, for legal entities it threatens with a fine of 40,000 to 50,000 rubles.
2. Recalculation of utility bills with an obligation to return money for the period when cleaning services were not provided, PP No. 354.
3. If, as a result of failure to fulfill its obligations, any harm was caused, the management company may be required to compensate for both material and moral damage.

But in any case, this must be decided by higher authorities or supervisory authorities.

The maintenance of a general apartment building includes not only cleaning, but also repair of entrances, roofs, replacement or restoration of windows, landscaping and cleaning of the local area, but also removal of household waste. What is solid household waste, who is responsible for cleaning the garbage chute, and where to go if the intercom does not work, what are the amounts and procedure for paying contributions for major repairs in an apartment building - read in our materials.

Established standards