How to find out when the hot water will be turned off
In order to find out the date and timing of work, just indicate the street name and house number in the search bar. If the user cannot find his address using the information service on the MOEK website, this means that the hot water supply and heating of this house is provided by another organization.
It is planned that preventive work and related shutdowns of hot water supply will begin on May 11, 2021.
You can find out the hot water shutdown schedule using a special service on mos.ru, in the My Moscow mobile application and on the moek.ru website. It is also suggested to see during what period of time there will be no hot water in a certain house.
Preventative work and related shutdowns of hot water supply will begin on May 11, 2021. Today in Moscow the duration of outages does not exceed 10 days, while the legal standard is 14 days.
Why is the hot water turned off?
On May 11, planned shutdowns of hot water in houses began in the capital. Preventative work is carried out on heating networks and equipment of heat supply systems to ensure that heating operates uninterruptedly in the coming season.
Deputy Chairman of the State Duma Committee on Housing Policy and Housing and Communal Services Vadim Bulavinov said in a dialogue with Moscow 24 that if prevention is not done, then in the cold season the networks may break and people will be left without heating.
If you don’t do preventative maintenance on any system or technique in time, it can go bad at the most unexpected and inopportune moment. To prevent this from happening, we need prevention, repairs, pipe relaying, and timely inspection of all systems. Vadim Bulavinov
Deputy Chairman of the State Duma Committee on Housing Policy and Housing and Communal Services
Bulavinov emphasized that hot water shutdowns in the capital are carried out in accordance with a cyclical schedule. “In May - some, in June - others. After all, it is impossible to do all the preventive maintenance at the same time during the month of July, the warmest, because contractors work on a certain strict schedule throughout the multimillion-dollar city. And it is physically impossible to do prevention at once,” the politician added.
A phased shutdown of hot water will be carried out in more than 74 thousand buildings in Moscow, including 34 thousand residential buildings. First, preventive work will take place in industrial, administrative and residential buildings, then schools, kindergartens and hospitals. On average, hot water will be turned off in each building for 5 days, with a maximum period of no more than 10 days.
DHW shutdown dates in 2021
Gradually, periods without hot water supply decrease. So, back in 2011, the hot water supply system took 2 weeks to repair. Even earlier, the practice was to have no warm water supply for three weeks. And at the end of the last century, water could be turned off for the entire summer. City authorities are reducing these deadlines from year to year. Now pipe repairs in Moscow, St. Petersburg and other large cities are completed in ten days or no more than 240 hours. Usually, by Friday of the second week, hot water appears again.
Where can I see the hot water shutdown schedule?
PJSC "MOEK" has launched an information service with which Moscow residents can find out the start date and duration of summer maintenance work on hot water supply systems. The corresponding service is available on the MOEK Online website at: https://online.moek.ru/ and on the website mos.ru.
After entering the address of the house into a line on one of these sites, you can find out the period when the hot water will be turned off.
In 2021, city authorities plan to conduct hydraulic tests on more than 16 thousand kilometers of heating networks to identify potentially unreliable areas. According to the deputy mayor of the capital Pyotr Biryukov , more than 13 thousand such areas were repaired in 2021, which made it possible to prevent technological disruptions during the heating season and ensure reliable heat supply to consumers.
Question answer
How to choose a water heater?
How long can cold water be turned off by law?
In accordance with the requirements of the legislation of the Russian Federation, by law, it is possible to turn off cold water only for 8 hours a month, but no more than 4 hours a day. If after this time there is still no water, you can officially submit paperwork to recalculate your utility bill - each additional hour removes up to 0.15% of the monthly fee.
Go to the MOEK website
The fastest way to find out the schedule for turning off hot water in any residential building in the capital is to go to the website MOEK.ru.
On the first page of the company's website there is a special widget with a hot water shutdown schedule. To find the MOEK service, you need to follow the link
Typing the address in the search bar on the MOEC website
It is equipped with a form to fill out. A user who wants to find out the hot water shutdown schedule must indicate the address he is interested in in the search bar. When you type a street name, the system automatically suggests possible options. Select the desired address from the list and click on it.
The period of hot water shutdown at the specified address is instantly displayed on the screen, indicating the exact time of shutdown/on.
The MOEK information service is very convenient for visitors who want to find out the start date and duration of maintenance work on hot water supply networks. In some cases, the search engine of the MOEK website does not return the required address, which means that hot water supply and heating in this house are provided by another organization.
The service is duplicated on the MOEK Online website at
The result of searching for a schedule for turning off hot water in Moscow through MOEK online
Visit the city resource mos.ru
Muscovites who are accustomed to using the city resource mos.ru will easily find information about turning off hot water here. The service contains data on hot water supply outages for all houses in the city.
The user needs to go to the website and type the query “hot water shutdown schedule” in the search bar.
Search for hot water shutdown schedule on the mosru website
Next, a new page will open where you need to select the “Home and Yard” category,
You need to select the Home and Yard category (Mos Ru website)
and then click on the instructions “Schedule for turning off hot water in Moscow.”
Click on the instructions for the hot water shutdown schedule in Moscow (photo 3)
A widget will open with a field to fill out. You need to start entering the street name and house number in the line. The system will automatically suggest options, and then provide information about the timing of turning off hot water at the specified address.
A convenient calendar will appear on the screen, on which the days when there will be no hot water in the specified house are highlighted in red. The exact time on the day of shutdown and the exact time of water supply on the day it was turned on will also be written.
What is actually checked when hot water is turned off?
The beginning of the hot water shutdown period approximately coincides with the end of the heating season (and it ends when the average daily temperature exceeds 8°C for five days), and this is not accidental. The fact is that the main point of repair and maintenance work during a hot water outage is the boiler room (as well as other water heating elements). Both the hot water supply system and the heating system pass through it. And only by disabling both of them can you engage in prevention.
The main point of prevention is to control not so much the possibility of heating the water that goes into the water supply, but rather the supply of heat to houses in the next heating season.
After all, you can still live without hot water. But without heating in winter it is very problematic.
Temporarily stopping the supply of hot water is a necessary preventive measure
DHW in Moscow is turned off annually from May to the end of August. The timing will vary, as they depend on the citizen’s specific place of residence.
At this time, employees of heating companies carry out preventive maintenance of the entire hot water supply system to apartments and private households. Before turning off power to an apartment building or other property, residents are notified of the date of the upcoming maintenance. Information is posted on special stands on the first floors of entrances.
MOEK employees notify citizens that residents will experience discomfort associated with turning off hot water for no more than 10 days. This is quite good news, since 7 years ago the hot water supply was turned off for 21 days.
Cold water in apartment buildings and private households is rarely de-energized, since there is no need to configure the pipeline and supply system. This happens only in extreme cases when an emergency situation has occurred due to unforeseen circumstances.
Why are planned water supply shutdowns carried out?
Disconnecting a property from the hot water supply is a technical necessity associated with preparing pipes for cold weather. In order for a resource of adequate quality to be supplied to the apartment uninterruptedly in winter, all elements of the system must function stably.
Therefore, employees of thermal stations check the operability of the network and highway, as well as central engineering points. Prophylaxis is impossible without officially shutting down the resource for a certain period of time.
Watch the video: “Are scheduled shutdowns of hot water supply necessary?”
DHW shutdown period
In 2021, the hot water supply will be officially turned off for 10 days. This is a proven and justified deadline established by the government of the Russian Federation. During this period, employees of heating companies will be able to conduct a thorough check of the necessary engineering systems, but the reliability and quality of the equipment will not be affected.
It is allowed to shorten the blackout period by several days in new microdistricts of the capital. This is possible if modern heating units have been installed in the houses. Preventative work takes a short period of time in such situations.
As in other areas, employees check and replace pumping stations, motors, cleaning filters, and heat exchangers. But the period of prevention will be shortened due to the use of a new type of equipment. For this reason, in different areas of the city, the periods of official shutdown of hot water supply differ, even in neighboring houses.
The period for de-energizing the resource begins at the moment when the actual shutdown of hot water in Moscow occurred in 2021. The end of the procedure is the date the hot water supply is turned on.
In the capital, there is a residential and non-residential fund in which alternative engineering communications are installed. In this case, the hot water supply can be turned off once every few years, or for a short period once every 12 months. The heating system can be checked while the hot water is flowing through the backup pipes.
Despite the use of new technologies in some Moscow houses, prevention cannot be avoided completely. The equipment is short-lived and requires systematic monitoring, since it is constantly exposed to the negative effects of high temperatures.
