Reasons for turning off cold water supply
Most often, citizens can detect a lack of water for several reasons, these are:
- carrying out planned repairs in accordance with the approved schedule;
- unscheduled work in the event of an emergency in the intra-house system;
- repair of communications located outside the high-rise building.
Important!
The utility organization is required to notify residents of planned work 10 days in advance. If an accident occurs unexpectedly, then the work is carried out without notification of the incident. If cold or hot water is turned off, citizens can call the dispatcher, and the responsible employee will report the reasons for stopping the supply of the resource and the approximate time frame for resuming the supply.
In addition, there are other situations when the water can be cut off:
- The water supply in one of the residential premises is in unsatisfactory condition. To avoid flooding of neighbors, temporary but urgent shutdown of utility systems and their repair are required;
- employees discovered an illegal connection to water communications. Unauthorized connection to the system is considered a violation of the law, and a fine is provided for this;
- Local authorities have issued an order to the utility service provider to stop water supply, and the latter is taking urgent measures to eliminate the identified violations.
According to current sanitary standards, the organization does not have the right to turn off the water supply to citizens who have arrears in paying utility bills (Resolution of the Government of the Russian Federation of May 6, 2011 N 354).
What to do and where to call if there is a long absence of water for unknown reasons
The first person to be notified of a lack of water is the emergency dispatcher. If utility services do not know the causes of the breakdown, then the dispatcher is required to create a request for consideration. The applicant must write down the application number for himself. Within 24 hours, the supplier is obliged to notify the client about the progress of resolving the issue. If the situation does not become clear, then it is necessary to write a statement to the management organization. The further sequence of actions is similar to the procedure described in the previous section.
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Permissible duration of cold water shutdown
Decree of the Government of the Russian Federation dated May 6, 2011 No. 354 regulates the norms and requirements for cold water in the event of planned and unplanned situations of interruption of water supply.
Based on this document:
- consumers are not allowed to be left without water for more than 8 hours within one month;
- A one-time shutdown of cold water is allowed for a maximum of 4 hours.
These standards are approved in case of scheduled repairs. If emergency situations arise, the resource supplying organization is obliged to eliminate breakdowns as soon as possible. For such cases, standards for damage elimination are established depending on the complexity of the situation, the depth of the pipeline, as well as other factors influencing the solution of the problem.
If planned events take longer, this indicates poor quality of service. In this case, the consumer may request a recalculation for the water consumed.
Citizens can achieve a price reduction in receipts of 0.15% for each hour the restrictive period for cold water is exceeded.
Citizens also have the right to demand a reduction in payment for services if the utility company does not comply with the contract for the provision of services. For example, if the pressure in the pipes has dropped by 25% or more.
The contract specifies the obligations of all parties that must be observed. The consumer must pay for the services received on time and in full. If he does not comply with this clause of the agreement, the resource supplying organization will charge penalties for late payments.
On the other hand, the supplier is obliged to fulfill its obligations regarding the quality of service provision. Therefore, any shutdowns of cold water must be carried out legally and carried out in accordance with established regulations and standards. The supplier will face financial sanctions for violating the contract.
We list the cases considered illegal:
- scheduled technical work is being carried out, but residents were not notified about this;
- Utility debtors had their water turned off for non-payment. This is illegal, in this case the organization must resolve the issue only by legal means, for example, charge penalties for non-payment, or go to court to resolve the problem;
- the supplier stopped supplying cold water or reduced the supply pressure without legal grounds for doing so;
- After troubleshooting (planned or emergency), the water was turned on for unknown reasons.
Attention! If the water supplier has turned off the water for utility debts, citizens can appeal this decision through the court and punish the offender for such actions.
What is an acceptable interruption in the provision of public services according to the standards?
Permissible interruption period in cold water supply
The duration of the cold water supply interruption cannot exceed 8 hours (in total) for 1 month and 4 hours at a time.
In the event of an accident in centralized networks of engineering and technical support for cold water supply, the estimated time to eliminate the accident is established in clause 11.4 (table 25) of the Code of Rules SP 31.13330.2012 “SNiP 2.04.02-84*.
It is allowed to increase the time to eliminate an accident, provided that the duration of interruptions in water supply and reduction in its supply will not exceed the limits specified in clause 7.4 of the Code of Rules.
Permissible interruption in hot water supply
The permissible duration of a hot water supply interruption is 8 hours (in total) for 1 month, 4 hours at a time, in case of an accident on a dead-end main - 24 hours in a row.
The duration of interruptions in hot water supply in connection with annual repair and maintenance work in centralized networks of engineering and technical support for hot water supply is carried out in accordance with the Sanitary and Epidemiological Rules and Norms SanPiN 2.1.4.2496-09, approved by the Decree of the Chief State Sanitary Doctor of the Russian Federation dated 7 April 2009 No. 20 (hereinafter referred to as SanPiN 2.1.4.2496-09).
Clause 3.1.11 of SanPiN 2.1.4.2496-09 stipulates that during the period of annual preventive maintenance, shutdown of hot water supply systems should not exceed 14 days.
Permissible interruption in power supply
If there are two independent mutually redundant power sources, the permissible duration of a power supply interruption is 2 hours.
With 1 power source - 24 hours.
Permissible duration of interruption in gas supply
The duration of the gas supply interruption is no more than 4 hours (in total) for 1 month.
Maximum possible duration of interruption in heat supply
Heating interruptions are possible
no more than 24 hours (in total) within 1 month.
no more than 16 hours at a time - at an air temperature in residential premises from +12°C to the standard temperature specified in paragraph 15 of Appendix No. 1 of Rules No. 354 (in residential premises - not lower than +18°C, in corner rooms - +20° WITH);
no more than 8 hours at a time - at an air temperature in residential premises from +10°C to +12°C;
no more than 4 hours at a time - at an air temperature in residential premises from +8°C to +10°C.
Deadlines for removal of solid household waste
The permissible deviation in terms of removal of solid household waste cannot exceed 72 hours (in total) within 1 month;
no more than 48 hours at a time - at an average daily air temperature of +5°C and below;
no more than 24 hours at a time - at an average daily air temperature above +5°C.
Control over compliance with the procedure for the provision of utility services is carried out by executive authorities of the Russian Federation, executive authorities of constituent entities of the Russian Federation and local government bodies within their competence.
Who should be held accountable for these violations? To do this, it is necessary to determine who is the contractor providing housing and communal services services. Depending on how you manage your home, there may be several options:
1) Your home is maintained by a management company. In this case, the management company is the executor, and responsibility for the provision of hot water supply lies with it, regardless of whether it produces or acquires utilities. In practice, very often management companies explain the absence of their fault, however, according to the Procedure, they are the executor who is responsible for the entire process of providing utility services. And it is they who must answer.
2) If you have an HOA or housing cooperative, then responsibility for the failure to provide hot water supply lies with the governing bodies.
3) In the case of direct management, in accordance with Article 164 of the Housing Code of the Russian Federation, each owner independently enters into an agreement for the provision of hot water supply. The performer will be the one with whom this agreement is concluded.
It is also important to know that you have the right to demand payment by the contractor of penalties (fines, penalties) for failure to provide utility services or provision of utility services of inadequate quality, including compensation for losses and harm caused to the life, health or property of the consumer (persons living with him) . In this case, the provider of utility services bears responsibility established by the legislation of the Russian Federation for violation of the quality and procedure for the provision of utility services. That is, not only is there no charge for failure to provide utility services, but you also have the right to demand penalties.
Recalculation of the fee when the cold water supply is turned off
The service provider can recalculate receipts up or down.
In the event of a shortfall in resources due to a water outage, consumers have the right to demand recalculation. To do this, citizens must write an application and reflect:
- a request to reduce the amount indicated in the invoice for services provided;
- draw up your calculations with references to current standards;
- your arguments for recalculation;
- If there is documentary evidence, attach copies of available papers.
Citizens may request a reduction in payments if:
- After the completion of the technical work, the water supply was resumed in violation of the deadline. Therefore, it is possible to achieve a fee reduction of 0.15% if water is delayed for more than 4 hours at a time, or for more than 8 hours within one month;
- Water of inadequate quality flows from the tap. The fee for each day of receipt of low-quality liquid must be waived;
- the pressure in the pipes dropped by more than 25%. This is also considered unacceptable, since citizens cannot fully obtain a vital resource. It is possible to obtain a waiver of fees for specific days when the pressure in the pipes has dropped.
Download a sample complaint about lack of cold water
Citizens should know their rights and, if necessary, protect them. In this case, it is possible to achieve high-quality services, and in some cases reduce fees for under-received or low-quality services.
We also suggest that you read the previous article on a similar topic: turning off hot water by law
