Accounting for electricity consumption
Owners had the right to independently meter electricity after 2012; before that, employees of energy supply organizations were required to take monthly meter readings to generate receipts and issue invoices.
It has now become the norm to take meter readings yourself every month. Within the same time frame, readings from hot/cold water and gas meters are transmitted, the installation of which has not yet been made mandatory.
But the employees of the energy supply organization retained the responsibility to monitor the performance of their duties by residents. At least once every 6 months they check the metering devices for the accuracy of the readings. Almost everywhere, meters are located on the floor area, in the common corridor of neighboring apartments, in a common apartment switchboard, or in a box on the street installed at the line entry into a private house.
If the shield is located inside an apartment or house, then the owner will have to let in representatives of the supplier company or the housing office. To prevent illegal entry of fraudsters into an apartment, you should carefully check the IDs of the inspectors presented and make calls to the organization’s office to clarify the information.
IMPORTANT! Please note the review deadlines. If inspectors come more often, this is a reason not to let them into your living space.
Testimony by apartment owners must be taken and submitted every month from the 15th to the 25th. If the meter readings are not received by the energy supply organization on time, then average amounts will be charged for payment within 6 months. Six months later, the receipts indicate the standards adopted by the employee of the energy supply organization.
If there is a suspicion that the electricity meter data is incorrect, the electricity supplier can install an anti-magnetic seal.
What we pay for: how to understand receipts for electricity
With the arrival of a new guaranteed electricity supplier in the region, the design of the receipt has changed significantly. Now basic personal information is hidden from prying eyes. On the outside there is only the phone number of the support center, the name of the site, payment methods and data transfer. But inside there is a lot of information, in which residents sometimes get lost. Deputy Sales Director of Uralenergosbyt LLC Andrei Svyatikh told Pchela what you need to pay special attention to.
Uralenergosbyt has created a memo that explains each line in detail.
Uralenergosbyt explained each line:
At the very top of the receipt the personal account for payment for electricity is indicated (10 digits) and the number of a single personal account in the State Housing and Communal Services Information System under the abbreviation ELS/ZHKU .
Below are the bank details of Uralenergosbyt LLC.
In the column “Email. energy" - the total amount to be paid. Includes previous debt and new charges. The numbers are duplicated with point 17.
The line below is “Penalties” , or sanctions for late deposit of funds. The law sets the payment date as the 10th day of the month following the billing month. If 30 days have passed since the established date and payment has not been received to the personal account, penalties will be charged from the 31st day. For example, an October receipt must be paid by November 10th. If the money is not credited to the account by December 11, penalties will appear on the December receipt.
The following table is “Meter readings”. The actual meter readings at the time of payment are indicated here. It is one of the ways to transfer data. Not required if data is transmitted in another way.
Next, in “ Information for determining consumption”, control readings are displayed (the latest meter data received at the time of calculation), if the meter is not installed, the consumption standard. The line below is the data used for the calculation. Let's move on to the largest table.
"Zone of the day" . If a single-tariff meter is installed, only “Day” is indicated. To calculate readings from a two-tariff meter, two lines are used - “Day” and “Night”. For reference: night hours are from 23.00 to 7.00.
“Tariff” column indicates the cost of a kilowatt-hour depending on the group of consumers (for example, those living in houses with gas or a stationary electric stove; in a house located in a rural area). Tariffs are set by the Ministry of Tariff Regulation and Energy of the Chelyabinsk Region.
The column “ Consumption, kWh” shows the kilowatt-hours consumed during the reporting period. If no readings are received, data on the average monthly amount of energy consumed. Starting from the fourth month - standards established by the Ministry of Tariff Regulation and Energy of the Chelyabinsk Region. They can be found on the Uralenergosbyt website in the section “Customers/Individuals/Tariffs and Standards for Electricity”.
In the column “Accrued per month, rub.” the amount charged is displayed. It is calculated simply - the number of kilowatt-hours consumed is multiplied by the tariff.
Next is the recalculation amount . For example, you left for another city, there is no way to transfer readings, during this period accruals are made according to the average monthly volume, or according to the standard, depending on the time of absence of readings. After receipt of the actual data, a recalculation is made, the amount in rubles is reflected in the receipt in the “Recalculation” column.
“ Additional accrual at the expense of Kpovysh. "—applies to those who do not have a metering device, but it is possible to install it. The calculation is made according to electricity consumption standards, taking into account the number of registered persons or homeowners and a coefficient of 1.5. The column indicates the amount of accruals due to the application of a multiplying factor.
Another column worth paying attention to is “ Payment per month ”. If money is deposited before the 25th, the amount will be reflected in this column. If payment is made later - in the receipt for the next month. Let's look at it with an example. You receive a receipt for October, you have time to pay it before November 25th. In the November invoice you will see this amount in the column “payment per month.”
If accruals for general household consumption (CHC) are made as part of a utility service, then the line “General household consumption of electricity” and a block of reference information used for calculation are added to the receipt. In apartment buildings equipped with metering devices, the readings of the common building metering device (CDU) are indicated. In the absence of operating expenses, calculations are made according to consumption standards.
Also in the receipt you will find useful information about data transfer methods, payment acceptance points, emergency phone numbers and their operating hours. Three months before the end of the calibration interval of the meter - notification of the need to calibrate or replace the meter.
If there was no notification about the need to replace the meter in the receipt, there is NO NEED to change the meter. Do not give money to scammers who offer to replace appliances.
Soon, another line will appear in the payment document indicating the meter number. This data will be needed to register in your personal account.
And the last thing that Uralenergosbyt pays attention to is the QR code in the upper right corner. The service was created for convenient payment in Sberbank Online.
Data provided by Uralenergosbyt LLC
Methods for submitting account information
There are different options by which homeowners transmit meter readings to the energy supply organization.
They are intended for various groups of the population, but most are remote in nature, using the telephone or the Internet. Thanks to this, there are fewer queues, and consumers have more personal time.
Method No. 1. Phone call
The method of making a call to a call center or management company is the most popular. Telephone numbers for calling operators or an answering machine are indicated on the receipt, which also indicates the time of reception of readings by telephone.
To optimize the process of receiving data, an answering machine works, following the instructions of which by pressing certain numbers on the telephone keypad or voicing the data in a voice message. It only takes a couple of minutes to complete this procedure.
There is a method intended for those who prefer communication with a living person. You just need to call the operator and leave your meter readings, answering his clarifying questions. In a management company, an employee assigned separately for this procedure is usually responsible for taking depositions by telephone. On strictly defined days of the month (for example, from the 15th to the 25th), he answers calls and enters them into the Energosbyt program. Thus, representatives of the management company control the timely and accurate payment of bills by residents.
The advantages of submitting information by phone are that it is convenient and time-saving. In minutes of making a call, you can transmit readings from all the meters that are in this entire home.
"Permenergosbyt": new receipts and payment methods without commission
In March 2021, all consumers of Permenergosbyt PJSC will receive receipts in a new format. In the updated documents, the calculation block has changed significantly - now charges and the amount payable will be reflected both as a whole and separately for each of the services.
But the appearance of “sealed” receipts—that’s how they arrive in consumers’ mailboxes—has not changed at all. These are the same familiar receipts from PJSC Permenergosbyt.
“On the outside of the receipts, we separately notify clients about the change in the settlement block of the document, thereby confirming that these are indeed our receipts. Moreover, the changes are purely visual – you just need to get used to the new accounts,” the company says.
You can read detailed information about all fields of the new receipt by following the link.
The new receipts contain information about the operating hours of the branches and a QR code where you can find a description of the fields of the receipt
Overpayments and debts
Permenergosbyt warns that it is possible that the receipt will contain incorrect or not entirely clear charges. For example, for one service there may be an overpayment, for another there may be a debt, although in fact, if you add up the “debt” and “overpayment”, there is no debt or overpayment. This is due to the technical features of “posting” payments within a single receipt when switching to a new principle of invoicing. In reality, no unnecessary charges were made.
To carry out recalculation, redistribution of “overpayment” to “debt”, you must submit an application to “Permenergosbyt” in any convenient way, from company branches, to chats in Viber, WhatsApp and Telegram messengers or the social network Vkontakte (links are in the lower right corner of this page) .
You can download the application form by clicking on the link: you need to print it out and fill it out, or simply write it by hand, take a photo and send it to instant messengers, messages on the VKontakte page or to the email written in the application form.
Pay without commission
A new format for charges in receipts, a commission when paying utility bills - all these innovations literally push the consumer to use a personal account on our website. After all, this is, in essence, your personal office, open 24/7. Here you can be guaranteed to pay your electricity bills without commission, submit meter readings, access the archive of receipts, payments, charges for each service receipt, ask a question to the company’s specialists through the feedback form, etc.
In addition, payment of electricity bills without commission can be made at company branches (list and opening hours of branches).
Other payment methods may incur additional fees. More news
How to find out the personal account for paying for electricity at the address
In order to find out the digital data assigned to a client number, you must resort to available methods of legally obtaining information:
- Through the subscriber service of the energy supply organization. By visiting the organization or by telephone. The telephone number can always be found in the city telephone directory or on the official website of the locality administration.
- On the government services website you can get information about your subscriber number by address.
- When paying for a service through an ATM, you can request the “pay to address” option. At the same time, information about the personal account numbers at the entered address will appear on the display.
The methods described are only good for obtaining information about your personal account number. Other data, for example, reconciliation of mutual settlements, is possible only by visiting the subscriber department of the enterprise, presenting your personal documents. However, having found out your personal account, you can check what debt you have on your bills.
You can have complete information about the status of your consumer number by registering on the official website of the energy supply organization. On the main page of the site there is a “Personal Account” option. You must register in your “Personal Account” and receive a login and password. To complete registration, information will be requested: personal account number and last payment amount. Based on the information received, the program creates your personal page.
In the future, on your page, you can actually reconcile accruals and payments made. Receive data on changes in tariffs and consumption limits. Enter current meter readings, which, by law, the consumer must provide monthly, in order to avoid problems with electricity charges. Make payments by bank card with the obligatory receipt of a receipt, which must be kept for 3 years.
The availability of information via the Internet helps citizens stay informed about their relationships with public utilities. Each organization is interested in 100% payment for services; for this purpose, it introduces various online services to facilitate payments by consumers for work performed.
Exclusion of the line “electricity supply” from the MosObleIRTs receipt
‼ INSTRUCTIONS WORK ‼
At the end of October, instructions were published on how to exclude the fee for electrical energy from the papers from #MosOblEIRTS - https://vk.com/@smir_sp-iskluchenie-strokielektrosnab..
Exclusion of the line “electricity supply” from the MosObleIRTs receipt
If you have a direct contract with MosEnergoSbyt (MES) and previously you paid for electricity using a separate MES personal account, and now the “electricity supply” line is included in the general receipt from MosObleIRTs (EIRTs), then you can (it is strictly recommended) independently exclude electricity from the general receipt (EPD) and transfer the readings/pay, as before, separately, directly to MosEnergoSbyt.
Please note that the steps below must be performed exclusively through the website and not through the mobile application.
1) You need to go (create if you don’t have a personal account yet) to your personal account on the official website of MES - https://my.mosenergosbyt.ru
Note: the personal account is now common for personal accounts of MES and EIRC, but this is not a big deal.
2) Connect your Mosenergosbyt personal account (10 digits), if it has not been connected previously. To do this, you need to click “Add a new personal account” and select “Mosenergosbyt” as a supplier, enter your personal account and connect.
If you do not know your personal account at MES, you can find it out by calling the MosEnergoSbyt hotline +7 (499) 550-9-550 or take it from the old payment document issued by MES.
3) Next you need to go to your profile (in the upper right corner):
Exclusion of the line “electricity supply” from the MosOblEIRTS receipt, image No. 1
4) At the very bottom of the page, find the item “Consent to the Unified Payment Document” and uncheck the box.
Exclusion of the line “electricity supply” from the MosOblEIRTS receipt, image No. 2
Note: just above we also recommend unchecking the box regarding sending advertising information.
5) After you refuse the EDP, a new section will appear above, allowing you to choose the method of delivering your electricity bill (on paper to the specified address or electronically by email).
Exclusion of the line “electricity supply” from the MosObleIRTs receipt, image No. 3
After completing the above steps, the “electricity supply” line should disappear from the general payment invoice from #MosOblEIRTS and you will be able to transmit electricity meter readings and pay for the consumed resource directly, bypassing an unnecessary intermediary.
Note No. 1: you can pay without commission and transfer meter readings through your MES personal account.
Note No. 2: if, after the actions described in this article, you continue to receive EPD with the line “electricity supply”, write a written complaint to #MosEnergoSbyt that you do not give your consent to the inclusion of the specified service in a single receipt #MosOblEIRTS and that You will enjoy your legal rights by paying for electricity directly to the MES.
PS If your electricity supplier is your management company, and you pay for electricity through it, then, unfortunately, these instructions are not for you.
PS can also be excluded from the general receipt, but you won’t be able to do it yourself. To do this, you need to go to the Mosoblgaz office (or send it by email or via personal account) and write an application requesting the exclusion of this service from the EPD.
Nikita Smirnov – Housing and Communal Services Lawyer
Every month, residents of Komi receive receipts for housing and communal services - a mandatory payment document. Despite the fact that these documents arrive month after month, some people find it very difficult to understand what the lines on the invoices mean. Specialists from Komi Energy Sales Company JSC answered popular questions about charges and explained to clients how to understand receipts.
Photo by BNK
Why does my receipt say several contracts? I only pay to the Komi Energy Sales Company.
In receipts of Komi Energy Sales Company JSC, housing and communal services are presented for payment, provided both by the company itself and by other suppliers, ROS LLC, etc.). According to agency agreements, the company pays for services, as well as collects payments to its current account, followed by a daily transfer of the received funds to the service provider.
What are the two fields with charges on the receipt? How much should I pay?
The upper left part of the receipt displays the amount due for the current billing period. For example, in a December receipt, this part of the receipt shows charges for November.
In the upper right part of the receipt there is information about the amount due, taking into account the debt (if any). In this case, the debt is displayed as the total amount for all contracts. If at the time of issuing the invoice the client has made a payment under an electricity supply contract (where the supplier) and at the same time has a debt for another service (heating, MSW management), then the receipt will indicate the total amount of the debt without taking into account payments and overpayments under other contracts. The company does not have the right to transfer an overpayment from one type of service to pay off a debt to another without the client’s application.
Why does the debt always “grow” on the receipt?
The amount of debt in the receipt can only increase if payment for the contract or contracts is not received on time. All payments received under the contract for the past billing period are reflected at the top of the receipt.
Where can I pay the bills of JSC Komi Energy Sales Company without commission?
You can pay the bills of Komi Energy Sales JSC without commission on the website, in the “Convenient Services” section - “Pay online” (without registration) or in the “My Sales” mobile application, which is available for users of Android and iOS systems, as well as in offices companies. Detailed information about commission-free payment channels is indicated on the website in the “Individuals” section.
Can I pay for each contract separately?
When paying bills, the client has the opportunity to independently determine its purpose: to pay for all services included in the receipt, or to pay for a specific service according to the number of the required agreement.
You can pay for all services at once by scanning the QR code on the receipt. To pay for a specific service, you must indicate the number of the contract into whose account the money is deposited. Contract numbers are indicated on receipts.
When paying for each contract separately through the services of Komi Energy Sales Company JSC, no commission will be charged either.
When is the best time to pay bills?
It is better to pay receipts before the 23rd, since payments made later than the due date may not be credited to the current receipt account.
What should I do if I paid more than what is indicated on the receipt?
All overpayments made by the client are displayed on receipts and are highlighted with a “-” sign in the upper left part of the receipt. At the client's discretion, the overpayment can be used to pay for services under the contract in subsequent periods, transferred to another contract, or returned to the client's bank account.
If the client wants to transfer the overpayment from one contract to another, then it is necessary to write an application to Komi Energy Sales Company JSC on the website in the “Feedback” section.
I am not receiving receipts, what should I do?
JSC Komi Energy Sales Receipt sends monthly receipts to customers. But there are circumstances beyond the control of the company itself: delivery of payment documents to mailboxes can only be ensured if they are in proper condition. If the client's mailbox is not locked and does not ensure the safety of personal data, the receipt remains in storage at the post office at the facility address until requested by the client.
To always be sure that your account will not be lost or fall into the wrong hands, it is better to subscribe to the electronic format for receiving receipts. An electronic invoice is a PDF file and has the same appearance as a paper one. Invoices are delivered to your email address free of charge, several days earlier than paper versions. In addition, you can receive bills from your parents and grandparents electronically and pay them. It's easy to connect an electronic receipt. It is enough to subscribe in your Personal Account” in the “Subscriptions” section.
You can also monitor the status of your bills and pay them without commission in the “Personal Account” on the company’s website or in the “My Sales” mobile application.
What is ODN and ODPU on a receipt?
ODN are general house needs, and ODPU is a common house metering device. Payment for utilities for single apartments according to the general administrative budget falls on the owners of apartments in multi-apartment buildings, so the information is displayed in receipts.
Where can I go if I want to find out why such charges appeared on the receipt?
If you want to find out on what basis accruals were made in receipts or how the bill for the current month was formed, you can leave a request on the company’s website using the “Feedback” online service. Specialists will definitely provide a detailed answer to your question.
How to get to the company’s office to understand the accruals?
It is not necessary to come to the company office. You can leave a question on the website using the “Feedback” service. If you still decide to visit the company’s office, then you need to make an appointment in advance. The company strictly complies with the requirements and recommendations of Rospotrebnadzor to prevent the spread of COVID-19. In this regard, the flow of visitors into the office premises is limited; specialists conduct receptions in masks and gloves. You can sign up for an office visit through the “Personal Account” on the company’s website or by calling the contact center number indicated on the back of the receipt. To simplify access to the Personal Account, all clients who have not previously used this service are sent credentials (login and temporary password) in receipts.
This operating procedure allows you to avoid queues and receive services quickly and safely. When making an appointment at the office through your “Personal Account”, you can choose a convenient time for your visit. When making an appointment at the office through the contact center, you must dial the number and press the number 5 in tone mode.
Komi Energy Sales Company JSC also draws attention to the fact that the back of the receipt (both electronic and paper) contains information about office addresses and contact center numbers that serve the client. Also on the back of the payment document you can find information about the company’s promotions, new services, and methods of transmitting readings.
Why is the balance included on the receipt?
If you found this indicator in the received document and wondered what the balance in the receipt for utilities is, then you obviously thought about why it appeared. There are several reasons that can become the basis for reflecting such a balance, including the following:
- the presence of debt for past periods during which payment for electricity was not received in full;
- untimely receipt of payment for the previous period, as a result of which it was not recorded in the generated notice, which was reflected in the form of debt;
- the absence of actual instrument readings, as a result of which the calculation was made based on the average monthly cost.
