Application for porch repair. How to submit an application for entrance renovation: sample, instructions

During the operation of a residential building, quite often there is a need to repair one or another type of common property of apartment owners (entrance, elevator, windows, roof, etc.). Often, residents have to remind the management company (HOA, housing office, etc.) about this by sending a corresponding application.

So, how to properly prepare and send this document? How long does it take to receive a response? What if the management company ignores the application containing a request for repairs?

Who can write a complaint to the management company?

The right to demand that the management company carry out repairs to the entrance or other objects related to the common property of the apartment building belongs to the owners of this house (read more about the maintenance of the common property of the apartment building here). In this case, the corresponding statement can be written as follows:

• independently by one of the apartment owners - in this case we are talking about an individual complaint;
• a group of owners - such a statement is considered collective (examples of statements can be found below).

It should be borne in mind that the second option of writing a complaint to the management company will have the greatest weight and force. In this case, it will be much more difficult for her to ignore the legal demands of the residents of the apartment building.

Rules for registering and submitting an application for repairs to the entrance to the management company. Sample document

During the operation of a residential building, quite often there is a need to repair one or another type of common property of apartment owners (entrance, elevator, windows, roof, etc.). Often, residents have to remind the management company (HOA, housing office, etc.) about this by sending a corresponding application.

So, how to properly prepare and send this document? How long does it take to receive a response? What if the management company ignores the application containing a request for repairs?

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Source: https://pravovoi.center/zpp/nekachestvennyj-uslugi-zhkh/soderzhanie-mkd/zayavlenie-na-remont-podezda.html

Where to submit the letter?

The answer to the question of where to send an application for repairs to the entrance mainly depends on the chosen method of managing an apartment building. So, in accordance with paragraph 2 of Art. 161 of the Housing Code of the Russian Federation, there are several options:

1. Transferring the functions of managing a high-rise building into the hands of a management company - in this case, your application for restoration work at the entrance should be addressed to it.
2. Independent management of the common property of the house, that is, by its owners - with this method, all issues related to the repair of the entrance will be resolved at a general meeting of apartment owners, as a result of which a specific decision will be made. In this situation, sending an application is not required.
3. Carrying out responsibilities for maintaining the common property of an HOA, housing office, etc. – if it is necessary to carry out repairs at the entrance, residents must send their application to the chairman of the relevant association.

Thus, the addressee who must be indicated in your complaint may be a management company, a homeowners’ association, a housing cooperative, or another organization elected to conduct the affairs of the apartment building.

Renovation of entrances to apartment buildings in 2021

Residents of multi-storey buildings are familiar with the problem of the unpresentable appearance of their entrance. Damage to walls, railings, steps - all this requires restoration. On whose shoulders does the repair of entrances fall? How to write an application to the management company (hereinafter referred to as the Management Company)? How does the so-called cosmetic renovation in an apartment building (MAD) differ from a major one?

Legislative regulation of the issue

Whose responsibilities include carrying out repairs in the front doors are enshrined in the Decree of the State Construction Committee dated September 27, 2003 No. 170 (hereinafter referred to as the Decree). The document determines the frequency of activities and establishes deadlines for troubleshooting work. It lists the requirements for the condition of stairs, flooring, walls, handrails, and so on, and states who should monitor all this.

What the law relates to the concept of “major repairs”, how the payment fund for work is formed, is enshrined in Chapter 15 of the Housing Code (hereinafter referred to as the Housing Code). When citizens who have apartments in an apartment building discover any defect in the entrance (for example, peeling of the surface of the concrete floor, cracks in the walls, loosening of the railings), to prevent further damage, they should submit a repair request.

Filling out an application for current repairs

The appeal is drawn up in free form, since there is no approved form. The recommended structure of the document is presented below.

1. In the upper corner of the A4 sheet, on the right, there is a so-called header. It must contain the name of the organization where the paper is addressed, the position and full name of its leader.
2. The main part should include the actual description of the problem, as well as the requirement (request) of the applicant.
3. The document must be dated and signed by the residents.

To obtain the best result, it is advisable to accompany the application for the repair of the entrance with photographs that clearly illustrate the defects described in it. Below is a typical sample document.

applications for current repairs

Who should do

The Resolution stipulates that the responsibility to carry out repair work rests with the management company. Often the organization refuses to do this, citing certain circumstances, for example, lack of funds or an agreement with residents.

In this case, you should be guided by the norms of the Resolution, which clearly states that repairs to the entrances of apartment buildings by management companies must be carried out at least once every 3–5 years, and no separate agreement is required.

Although the answer to the question of who should do repairs at the entrance is clearly defined in the legislation, this does not solve many problems. In practice, management companies not only skimp on their responsibilities regarding periodic repair work, but are also in no hurry to eliminate the emergency condition of facilities. In this case, there are two ways of development of events: to “fight” with the management company or to make repairs at your own expense.

On your own

The legislation does not prohibit apartment owners from making repairs to their entrances themselves. This may be a way out of a situation where the management company does not fulfill its obligations.

In addition, this can be convenient, since in a short time order will be restored and the room will take on a more attractive appearance.

Residents can choose building and finishing materials to suit their taste and within a certain budget.

Contacting contractors

Apartment owners can hire a specialized company to carry out repairs. The work will be carried out under a contract based on an estimate previously drawn up and agreed upon with the residents of the entrance. After completing the work, you need to collect all documents, receipts and submit an application to the Criminal Code for reimbursement of expenses.

What is included in the renovation of the entrance

The safety of everyone who uses steps and handrails is inextricably linked with the condition of the porch and stairwells in a high-rise building.

Due to the large number of people entering/exiting the entrance, the stairs and landings quickly wear out, and the railings break.

Since the base of the entrance, canopy, steps and handrails are common property, the repair of the porch in an apartment building is the responsibility of the management company. In order for restoration work to be carried out, a collective application must be submitted.

Often, residents do not know who owns the basement in an apartment building. This room contains pipes and technical structures that allow the entire infrastructure of the building to function.

If the apartments in the building are not privatized, then the basement is municipal property.

Otherwise, the common property of the house, including the underground floor, is in their possession in the appropriate shares.

Capital

The concept includes all significant measures aimed at improving the condition of communications and structural elements of the building. Their list is recorded in Art. 166 LCD:

Citizens who own apartments in a high-rise building make monthly contributions, which form a capital repair fund. You can learn about the features of making payments from Art. 171 LCD.

Cosmetic

During operation, cracks appear on the walls of the entrance and plaster crumbles. Eliminating these problems falls under this concept. In addition, cosmetic repairs of entrances include whitewashing the ceiling, painting railings, frames, and elevator slopes. This also includes glass replacement.

European-quality renovation

If residents decide to opt for this type of work to improve the appearance of the premises, they must be prepared to incur the corresponding costs. It is planned to use more expensive construction and finishing materials, as well as innovative technologies in this area.

Established deadlines and frequency of work completion

Despite the fact that major repairs are a general concept, replacement of individual elements occurs at the end of a certain period. For example, a roof in a brick building must be restored once every 10 years. Carrying out work to replace individual elements or all equipment of the elevator - after a quarter of a century from the beginning of its operation.

Cosmetic repairs to the entrance to an apartment building should be carried out at certain intervals. It is provided for in clause 2.3.4 of the Resolution and is at least once every 3-5 years. If more than the maximum established period has passed and the management company has not fulfilled its obligations, it is recommended to submit an application demanding that the necessary work be carried out.

Stages of implementation

The management company draws up a repair plan annually. You can find out whether a certain entrance is included in the list for the near future by contacting its board. Reasons for including a house in the plan:

• an act drawn up by specialists after inspecting the premises;
• residents' application;
• accidents, breakdowns.

For each type of work, the deadlines established by law must be observed. With planned maintenance, this is 22 days per 1000 m2. The elevator breakdown must be repaired within one day. If doors or windows are damaged, then in winter the fault must be repaired in one day, in summer - in three.

If repairs have not been done for more than 10 years

Citizens whose apartments are located in such an entrance must submit an application to the management company. It is necessary to indicate the date of the last restoration work performed and list what exactly was done.

It is recommended to describe all malfunctions and breakdowns that should be eliminated at the moment.

Management companies often shirk their duties, so the application is prepared in 2 copies: one is handed over to the official, the second (remains with the applicant) must bear a receipt stamp with the date and signature of the responsible person.

If there is no response to the appeal within a decade, lawyers recommend writing a complaint to the management of the management company. If there is no result in this case, they file a complaint with the Housing Inspectorate. An effective approach would be to contact Rospotrebnadzor. If the answers do not satisfy the residents, they file an application with the prosecutor's office or a lawsuit.

Cost for 2021

Since each apartment owner contributes a monthly amount for the maintenance and restoration of common property, the answer to the question of who pays for cosmetic repairs at the entrance is obvious. It is from these funds that the work is paid for. The table below shows approximate prices for measures to restore the entrance, giving the premises an aesthetic appearance.

The figures presented are based on minimum prices. Obviously, the cost of repairing the entrances of apartment buildings using innovative technologies and modern materials will be higher.

Budgeting

Before carrying out work, the management company must draw up a cost plan for materials and remuneration of specialists. This document will make it possible to make the most efficient use of the funds allocated for the expenditures indicated in the plan. For more accurate calculations, it is advisable to order the services of a professional independent estimate specialist.

Cleaning the premises after renovation work

Periodic dry cleaning of entrances in an apartment building, in accordance with GOST R 51617-2000 “Housing and communal services. General technical conditions” should be carried out once every 5 days. Floors and other surfaces should be washed at least once every 30 days.

Such standards are established in paragraph 3.2.7 of the Resolution. If repairs are being carried out in the front door, then representatives of the company that performed the repairs must remove the garbage after its completion. To avoid problems arising from this, it is better to include such a clause in the contract.

Summing up

A set of measures to restore the condition of the entrance can be minor or global in nature (cosmetic or major repairs). Both types of work must be carried out by the organization carrying out trust management of common property.

If repairs are not carried out, residents must first submit an application to the management company. In the absence of a positive reaction, they file a complaint about the inaction of the management company.

It can be addressed to the Housing Inspectorate, the Federal Service for Supervision of Consumer Rights Protection and Human Welfare, or the prosecutor's office (depending on the situation). The court will help to finally resolve the issue.

Source: https://nedvizhka.site/zhkh/mnogokvartir/remont-podezdov

How to correctly write a letter to a management company, homeowners association or housing office?

At the legislative level, there is no uniform regulation for writing a pre-trial claim against the management company. However, when preparing it, you must be guided by the following generally accepted rules:

• It is best to type the document on a computer and print it on A4 paper.
• The text of the letter must be written in an official style, clearly and to the point.
• It is unacceptable to use obscene language and insults.
• From the content of the application, the essence of the requirements being put forward should be immediately clear.
• It is recommended to refer to the specific norms of the current legislation, which stipulate the responsibilities of the management company (homeowners association, housing office, etc.) for the maintenance of the common property of the apartment building.
• Documentary evidence of the legality of the demands put forward by the residents of the house (entrance inspection report, photos and videos) should be attached to the letter.
• The application should be prepared in 2 copies. One will remain with the management company, and the other with the applicant with a mark of delivery to the addressee.

Contents of the document

As mentioned above, the application for repairs is drawn up in any form. However, its content should still include the following blocks of information:

1. The “header” of the document - it indicates the details of both parties, namely: the name of the organization providing services for managing apartment buildings, the name of its director, as well as personal information about the applicant (full name, address, telephone). If the claim is collective, then it is written - “Residents of house No. .....” (the exact location of the residential building is indicated).
2. The introductory part - here again the applicant’s full name and address of his apartment are duplicated, it is indicated that he is a consumer of services under an agreement concluded with the management company, and it is also stated that, according to the current legislation, it is obliged to maintain the common property of the apartment owners in proper condition that meets safety requirements , sanitary and epidemiological rules and other standards.
   In addition, in this section it would not be amiss to mention that the applicant fully fulfills its obligations under the apartment management agreement, making all payments in good faith.
3. Specific requirements - apartment owners can ask the management company to answer when exactly the last time repair work was carried out at the entrance. In this case, you can express a request to voluntarily eliminate the violations committed (in the event that the governing body does not carry out restoration work within the time limits specified in the law).

We do not recommend completing the documents yourself. Save time - contact our lawyers by phone:

8 (800) 350-14-90

According to clause 3.2.9 of the Decree of the State Construction Committee of the Russian Federation dated September 27, 2003 No. 170, repairs in the entrance of a residential building must be carried out once every 5 or 3 years. In this case, the frequency of restoration work is determined based on the category in which the building belongs and the degree of its wear and tear.

Application and claim to the management company: for repairs to the entrance, stairs, broken window

Often the collapsed entrances of our high-rise buildings resemble scenes from films about the apocalypse. Shabby walls, broken glass and floor tiles - all this does not add aesthetics to staircases and elevator halls. It is very unpleasant to go to your home in such an environment.

But housing and communal services are the same services as a haircut at a hairdresser or repair of a washing machine. You wouldn't think of paying for a bad haircut or an unrepaired TV.

So why are residents of apartment buildings silent when the management company provides poor quality service? After all, you regularly receive a utility bill for repairs to your house and entrance.

We will tell you who, how and with what frequency should make repairs to the entrance and hope that this information will help.

There is no repair in the front door

Typically, utility workers refuse to carry out repairs at the entrance. They say that this is supposedly not their responsibility. But this is not true at all. According to the Rules and Standards for the Technical Maintenance of Housing Stock, the building management company is obliged to restore walls, ceilings and floor coverings.

Who should implement it?

So, what is the frequency of repairs to the entrances of apartment buildings? Housing office employees must carry out routine repairs to the front door every five or three years, depending on the type of building. This is stated in paragraph 3.

2.9 Rules and regulations for the technical operation of housing stock. If during this period of time the workers have not come to your staircases, you must contact the building management company with a request.

And now we will tell you where to file a complaint about repairs at the entrance and how to force the management company to do it.

Application for repair of the entrance to the management company and other authorities

If the Housing Office fails to fulfill its duties in good faith, you should immediately contact the State Housing Inspectorate. Employees of this organization will certainly sort out the violations and force the “utility workers” to eliminate them.

The complaint is drawn up approximately according to this template:

• in the “header” fill in your initials, residence address and contact information, including email;
• in the title we write “statement of violation of the rules for the maintenance and repair of residential buildings”;
• Next comes the text of the complaint indicating the reason and address where the violation occurred (remember, you must write to the point, without unnecessary details);
• below, ask the inspector to conduct an on-site inspection and issue a resolution to eliminate and punish those responsible;
• We put a signature and date.

If contacting the housing inspection does not help, and the management company still does not make repairs to the entrance, immediately file a claim in court. You can also write to the prosecutor's office together with local authorities.

You can download a sample of how to write a complaint statement about the current repair of an entrance to a management company (housing and communal services, housing office, management company, etc.).

Complaint about lack of repairs at the entrance

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Next, we will talk about where to go if the windows in the entrance are broken, whether they should be opened, and about equally important related issues.

The following video will help everyone whose entrance needs major repairs, but utility workers are in no hurry to help:

Broken windows

Often, in our entrances, regardless of the time of year, there is wind, wet from rain or snow. Broken windows in stairwells are one of the problems that housing department employees do not strive to quickly eliminate.

Now is the time to find out who should change the windows in the entrances.

Who should change the windows in the entrances?

Meanwhile, the house management company is obliged to glaze a broken window within one day in winter and three days in the warm season. This is stated in Appendix No. 2 of the Rules and Standards for the Technical Operation of the Housing Stock.

Therefore, all the excuses and replies from housing office employees have no basis. Demand to replace the glass with a whole one, without any hesitation. Let us repeat, this is the direct responsibility of the management company.

How to file a complaint

Contact the housing inspector. This is the first thing you should remember when utility companies refuse to provide quality services. This service was created to control the negligent actions of housing and communal services employees.

We will describe in detail the procedure for detecting a broken window in the entrance:

• contacting your management company;
• if refused, contact the State Housing Inspectorate;
• filing a complaint;
• submitting an application by sending a registered letter with notification or handing it over personally to an employee;
• wait thirty days before the decision is made (this period is established by law);
• After making a decision to eliminate the problem, utility companies will have forty-five days to eliminate the malfunction.

Of course, because of such a trifle as broken glass, it is unlikely that you will have to initiate a complaint procedure with the housing inspectorate and housing department employees will glaze the window. But you still have an effective method for fighting.

You can download an application for replacing windows in the entrance here.

Application for replacement of windows in the entrance

Application for replacement of windows in the entrance - 1 Application for replacement of windows in the entrance - 2 Application for replacement of windows in the entrance - 3

What should residents do if their staircase (steps) in their entrance has not been repaired for a long time, just as the broken floor tiles have not been replaced? We will talk about this below.

The video below explains how the Criminal Code should work regarding the replacement of windows in entrances:

Broken tiles in hallways

Let's talk about another aspect of the undone repairs in the entrance - broken flooring. This issue is especially relevant in the context of non-functional lighting. In this case, it is very easy to get injured by tripping over a damaged floor covering.

And the first thing we will talk about is whether the housing office should lay tiles in the entrance.

Should the housing office install it?

We will answer right away - it should, based on the Rules and Standards for the Technical Operation of the Housing Stock that we have already mentioned. Housing department employees must repair any damage to the floors immediately.

Let’s make a reservation once again - you have already paid for all the services for repairing the entrance. Therefore, no additional funds will be required from you. Moreover, it is necessary to demand satisfactory performance of the housing office, because we pay money for their services every month.

How to achieve repairs

The method is still the same, file a complaint with the housing inspector. You can also write a complaint to Rospotrebnadzor - this is an organization that monitors the quality of services provided to the population.

A statement of claim regarding tiles in the entrance to the management company or similar organizations is written in free form (for example, in the style: “we ask you to replace the floor tiles in the entrance”). But you can also apply the template that we described above. We have also reviewed the submission order.

The actions of residents when contacting supervisory authorities are similar. The only thing we want to warn you about is don’t forget about the number of requests. The more people living in the house file a complaint, the faster the utility companies will be required to fix the problem.

You can download the complaint here.

Complaint about broken tiles in the entrance

Complaint about broken tiles in the entrance - 1Complaint about broken tiles in the entrance - 2Complaint about broken tiles in the entrance - 3Complaint about broken tiles in the entrance - 4

And in conclusion, I would like to mention a very necessary and useful Internet resource.

The RosZhKH website is not the official page of “utility workers”, but it has a number of useful practical tips to combat their arbitrariness. On its pages, you can electronically fill out a complaint about any problems that arise in your apartment or entrance.

Experienced lawyers have indicated all the necessary laws and legal documents; all you have to do is refer to them.

Do not hesitate to defend your rights and fight for comfort in your home.

Lack of repairs in the entrance, broken mailboxes, scurrying rodents or mold on the walls - all this is not normal! After all, we all pay for utilities and should not suffer because of the criminal negligence of building management companies.

The final authority is the court. Write a statement of claim without hesitation, in judicial practice there are many cases when housing and communal services employees not only eliminated all their deficiencies, but also paid the plaintiff for material damage.

The following video in a comic form talks about how to get the housing office to carry out unscheduled repairs to the entrance:

Source: https://urned.net/zhilishhnoe-pravo/zhkh/remont-v-podezde-razbitye-okna-i-plitka.html

Transfer methods

There are a variety of options for delivering to the addressee an application for repairs at the entrance. However, the most important thing is that in the end the applicant has in his hands documentary evidence that the claim was indeed transferred to the management company’s employees.

The main most common methods include the following:

1. Delivery in person to the secretary through a personal visit to the organization - in this case, you should ensure that the employee accepting the document puts his signature and date on the second copy.
2. Sending by registered mail with acknowledgment of delivery of the document.
3. Submitting an application electronically – today, many management companies provide their clients with the opportunity to send various requests through a feedback form on the website.

It is worth noting that the latter method is not the most reliable, since in the event of a trial it will be difficult to prove that the claim was actually sent.

How to force housing and communal services to make repairs?

Let’s say you know how to write an application to the housing and communal services for the repair of an entrance (a sample is attached above) and you wrote it. However, the management company may simply not respond to the actions of residents. How to force housing and communal services to make repairs at the entrance?

• An application is drawn up from all owners addressed to the head of the management company. The shape of the paper is arbitrary. It duplicates the demands of residents;
• a complaint is being drawn up about the inaction of the Criminal Code. You can send it to the housing inspectorate or district administration;
• The last resort is going to court. It is better if a lawyer handles the claim.

Complaints can be sent to the following authorities:

1. city ​​housing and communal services department (an inspection must be carried out based on the results of the application).
2. Consumer Rights Protection Department.
3. Prosecutor's office.

Residents will need to prove that they tried to resolve the issue pre-trial, but the company did not respond to the submitted appeals.

If the housing and communal services are regularly inactive, you can change your management company. This decision is made at a collective meeting of residents.

Terms of consideration

In accordance with paragraphs. j) clause 31 of section IV of the Decree of the Government of the Russian Federation dated May 6, 2011 No. 354, the contractor (management company) is obliged to keep records of complaints received from residents of apartment buildings. At the same time, 3 days are given for consideration of received applications, after which the management company must respond to satisfy the residents’ demands or refuse it.

In addition, another situation is possible. So, if we are talking about poor-quality repairs to the entrance, then the residents in their application must independently establish a reasonable period during which the management company is obliged to correct the violations. This statement follows from the provisions of Art. 30 of the Law of the Russian Federation “On the Protection of Consumer Rights”.

If the residents' demands are ignored, a penalty will be charged to the organization providing apartment management services. The amount of this penalty is 3% of the price of the work (in this case, it is the payment for the repair of a multi-storey building) for each day of delay (clause 5 of Article 28 of the Law of the Russian Federation “On POPP”).

How to Write an Application for Entrance Porch Repair

Moreover, the resolution clearly states that repair work must be carried out at least once every five years. Moreover, the management organization is obliged to repair the entrance, even if this clause is not in the agreement.

At the same time, residents of this entrance, repeatedly turning to the management organization with requests to carry out repairs, are refused. We will explain in detail how to write a statement to force the management company to fulfill its duties in this article.

How to achieve it? (read more…)

How to Write an Application for Entrance Porch Repair

An HOA is a homeowners' association. In order to write an application to the management company, you need to personally come to their office or send a registered letter. Write in the letter that the management company refused to carry out repairs. Indicate how many times they contacted the housing office, and how long the management company ignored the letter. Also provide evidence of the deplorable condition of the entrance.

Having collected evidence of several fruitless attempts to obtain repairs from the management company, you can safely go to the State Housing Inspectorate. However, they do not accept oral statements. You need to come to their office and, under the supervision of the secretary, write an application to the Criminal Code, attaching all the evidence.

How to write an application to the management company (read more...)