Who does the passport office report to?

General provisions

It is typical for all organizations, and even more so for management companies, to have a job description. Its provisions include a list of the main requirements that are presented to an employee of a particular structural unit.

The instructions describe in detail the responsibilities, duties and rights of the passport operator. The current legislation defines only a few general points.

Management personnel are required to follow these provisions when completing instructions.

This applies to the immediate managers of the management company, who define such a concept as staffing.

As for the passport officer, he will report either to the head of the department, or to the head of the passport office, or to another manager.

The degree of subordination will depend on the structure of the management company.

There are a number of standards that a passport officer in a management company must adhere to:

• knowledge of the legislative framework in the field of accounting, registration and registration;
• knowledge of office work, document preparation standards;
• possession of data on the control of reference materials;
• organization of the functioning of the department;
• computer skills at the level of a skilled user;
• knowledge of the basics of the Labor Code of the Russian Federation.

An extremely important aspect in the work of a passport officer is knowledge of the unified document flow system adopted in the country.

With all this, the passportist is not required to have any special education, nor is he required to have a certain amount of work experience.

Job description of a passport officer for a management company

From our articles you can learn about procedures such as: holding a competition to select a management organization, transferring a house to a management company from the developer, creating your own management company, registering it with the GIS Housing and Communal Services, obtaining a license, as well as maintaining accounting records in a management company and its bankruptcy . Samples of management company agreements with owners or contractors, as well as a business plan for the management company, can be downloaded from us for free.

Reasons

Citizens use the services of the Main Directorate of the Ministry of Internal Affairs for various life situations: when applying for a foreign passport, changing their last name, reaching the age for replacing a passport, etc. Citizens often encounter problems in the process of receiving government services, in particular, with the dishonest attitude of employees towards their direct responsibilities, incompetence, etc. .

When filing a complaint about the work of the passport office, citizens should consider the list of possible grounds for submitting a complaint. According to the department’s regulations, the reasons for taking action against an employee may include:

1. Failure to comply with the established deadlines for the provision of services.
2. Late registration of an incoming request or application for a service (which ultimately also delayed the delivery of the service).
3. Ignoring errors pointed out by the applicant (for example, typos in the issued passport).
4. Unreasonable refusal to provide public services.
5. Refusal to accept documents for receiving services (for example, employees find fault with small blemishes in applications and other forms).
6. Request for additional documents to receive services that are not prescribed by law.
7. Refusal to issue a passport without proper grounds.
8. Charging additional funds for the provision of services, extorting a bribe.
9. An employee’s willful interpretation of the established department regulations.
10. Rudeness.
11. Refusal to provide services during opening hours, untimely opening.
12. Transfer of personal data to third parties.
13. Loss of the submitted documents of the applicant.

It is worth noting that when filing a complaint with false information, the applicant himself may be held accountable.

How to file a complaint against the Federal Migration Service of the Russian Federation: sample

The Federal Migration Service, or the Federal Migration Service, is an executive body responsible for implementing state policy in the field of resettlement of citizens.

Russians who need to replace or obtain a passport, obtain a foreign identity card, obtain a residence permit and provide many other services come here.

However, what if employees of an institution violate human rights? In this case, writing a complaint can be an effective way to eliminate the offense.

Heads of departments

Some Russians may simply not know that authorized persons working on their issues are going beyond their direct authority and breaking the law.

Thus, employees of the Federal Migration Service do not have the right to make the procedures for replacing documents complex and endless, to find fault with incorrectly filled out forms, forms and applications without explanation, to refuse people to issue old-style international passports, etc.

You should begin your proceedings with a negligent peace officer in the office of his immediate superior. He must accept the complaint and, within 30 days, resolve the troubles by bringing the employee to disciplinary action in accordance with the Labor Code of the Russian Federation: reprimand, reprimand or dismissal.

Important! By presidential decree of April 5, 2021, the Federal Migration Service as an independent organization was abolished. Her responsibilities were assigned to the General Directorate for Migration, subordinate to the Ministry of Internal Affairs.

To resolve the conflict as effectively as possible, it is possible and necessary to seek justice in the territorial divisions of this supreme executive body.

Their list is presented on the page MIA.RF/contacts/sites. These institutions cover entire districts and regions.

Therefore, it is worth contacting here only when the head of the local FMS has ignored a person’s complaint and has not responded to it in any way.

Claims can be either delivered to the specified addresses by mail or brought in person. In the first case, the applicant will definitely need to transfer the message to the status of a registered item, accompanied by a receipt. This way you won’t have to worry about delivery of correspondence to the addressee.

Read the article on how to write a complaint to have it considered.

Internet communication

The MIA.RF/request_main page is essentially an electronic reception room in which citizens’ requests are received 24 hours a day in a remote format.

To your local office

The system indicates that digital applications can be sent to the previously mentioned territorial bodies of the Ministry of Internal Affairs, the list of sites of which is located at MIA.RF/contacts/sites. For example, to file a complaint with the main department of Russia in Moscow, you must:

1. Find the corresponding item in the list (in this case, No. 1).
2. Click on the active blue link.
3. In the newly opened window, find the “Contacts” tab and select it (located penultimate on the right on the blue bar).
4. In the gray “plate” that appears, stop at the 3rd column on the left and 1st line (“Reception of requests”).

After this, the user will be presented with instructions indicating the following provisions:

1. The letter must contain complete, sufficient and truthful information both about the incident itself and about its participants.
2. Failure to comply with the established rules (providing false information, using curse words, etc.) and abusing one's own right to submit a form may result in a fine.
3. Registration of the application is carried out within 3 days, and its consideration - no more than 1 month. The consideration of particularly complicated cases may take up to 2 months, but the applicant will be notified of this by a special message.
4. If the incident that occurs goes beyond the competence and responsibility of the territorial department of the Ministry of Internal Affairs, the claim is forwarded to the appropriate authority, of which the citizen is notified within 7 days from the date of acceptance of the application for processing.

Next, you need to click on the item “I have read the information” and go to the next page by clicking the “Submit an appeal” button. Here you will need to provide standard personal data and information about the incident, namely:

• Full name and position of the addressee, i.e. the head of the department to whom the electronic paper is written;
• own full name (the automatically selected item “individual” must be left unchanged);
• feedback method (e-mail or regular mail);
• telephone;
• status of the sender (citizen of the Russian Federation, foreigner, police officer, stateless person, etc.);
• region and administrative district;
• mention of previous appeals to other authorities (if any);
• text describing the situation.

The user is also offered the opportunity to attach images confirming the veracity of the information presented and increasing the chances of a quick resolution of the issue.

Important! Regardless of the regional administration chosen at the very beginning, the procedure for filing a claim will be carried out according to the same algorithm. In order for the electronic document to safely reach the required authority, it is enough to perform all the actions according to a simple analogy.

The previous action cannot always become a lever of pressure, the strength of which will be sufficient for a stagnant matter to move forward. For such cases, on the page of the Ministry of Internal Affairs.

рф/request_main it is possible to file a complaint with the Main Directorate for Migration Issues (3rd point from the end).

Here, the citizen will not need to waste time on additional mouse clicks, because he will immediately go to the already familiar instructions, and then to an electronic form with a standard filling procedure.

In the Ministry of Internal Affairs of Russia

Finally, the highest and last link in the hierarchy of addressees to whom a digital application can be sent is the Ministry of Internal Affairs with the divisions of its central apparatus. It is selected all on the same page (1 item from the beginning). The order in which the columns are filled out remains unchanged.

Reception with the Ministers of the Interior

You can also meet with an authorized civil service employee in real time. To do this, you will need to choose one of the options available on the page of the Ministry of Internal Affairs of the Russian Federation/receptions-government agencies, and visit the institution in accordance with the established schedule.

Reception in the Moscow region

The official address for personal meetings and sending requests is Moscow, Nikitsky per., 3, 125009. Contacts:

• reference –,;
• duty department –,;
• helpline – (on issues of violation of the rights, freedoms and interests of the population by police officers).

Schedule:

• Monday, Tuesday, Thursday – from 10:00 to 13:00 and from 14:00 to 17:00;
• Wednesday – 10:00 to 13:00 and from 14:00 to 20:00;
• Friday – from 10:00 to 13:00 and from 14:00 to 16:00;
• 1st Saturday of the month – from 10:00 to 13:00.

Reception of the management staff of the State University for the Moscow Region:

• telephones –.8;
• address – Moscow, Durasovsky lane, building 11.
• graph – presented on page 50.mvd.rf/citizens/graph.

Reception in Moscow

To get an audience with high-ranking officials from the leadership of the capital’s State Administration, you need to use all available data:

1. Numbers for inquiries – and 8 (495) 694-95-41.
2. Address – Moscow, 2nd Kolobovsky lane. d. 6, p. 1.
3. Schedule: Monday to Friday from 10:00 to 13:00 and from 15:00 to 18:00, on Tuesday until 20:00, on the 2nd Saturday of the month from 10:00 to 13:00.
4. Registration is carried out on the basis of a personal appeal, letter, electronic application, available on the same page MIA.RF/request_main, or registration by telephone (operates from Monday to Friday from 10:00 to 13:00 inclusive).

Additional information indicating the persons receiving reception on each specific day is available at the link 77.mvd.rf/folder/6002640.

Located at Moscow, st. Sadovaya-Sukharevskaya, 11.

It opens its doors to residents of the country on Monday, Tuesday, Thursday and Friday from 10:00 to 16:00, on Wednesday from 10:00 to 20:00, on the 1st and 3rd Saturday of the month from 10:00 to 14:00.

The contact telephone number for the office of Olga Yurievna Vybornova, who is responsible for organizing the reception of individuals and legal entities, is 8. The autoinformer is available at 8 (495) 667-54-48.

The leadership of the Ministry of Internal Affairs listens to the population from 10:00 to 13:00 in accordance with the schedule.

Other contacts

You can also find redress for unlawful actions of the Federal Migration Service through other communication channels. Firstly, we are talking about phone numbers:

1. 8 – information autoinformer.
2. 8, – free “hotlines” of the Ministry of Internal Affairs of Russia, created for calls regarding violations of the legitimate interests and rights of the population by police officers. You can also call here when the incident has the nature of a corruption offense.
3. A list of subscriber hotline numbers that are part of the unified hotline system is MIA.RF/contacts/sites.

Secondly, to the main, and not to the local, postal address for sending correspondence (Moscow, Zhitnaya St., 16, 119991), you can send your own letter explaining all the nuances of the conflict that occurred if it is possible to do this via the Internet there is no person.

The final stage of pre-trial conflict resolution is an appeal to this supervisory body, which is designed to monitor the activities of other organizations, institutions and services. There are also several ways to file a complaint.

Internet appeal

Available at eng.genproc.gov.ru/contacts/ipriem. Before you start filling out the form, it is strongly recommended that you read the text provided and, based on it, choose which way to resolve the situation will be the most optimal.

Thus, if the Prosecutor General’s Office is appointed as the recipient, the period for consideration of the application may be delayed due to the workload of this structure with a large amount of work.

If the addressee indicates one of the territorial divisions, the time of the proceedings will most likely be significantly shorter.

After this step, a simple form will open to the user. The columns here almost completely coincide with those included in the document submitted to the Ministry of Internal Affairs.

Important! It is impossible to contact the prosecutor's office without going through other, less powerful structures. Employees will definitely demand from the person factual evidence indicating that he has already applied to a number of authorities, but was ignored by them. The same applies to the electronic application, to which you will need to attach accompanying materials.

Another development of events is also possible - a person can go to the prosecutor’s office himself and tell the authorized person about the problem that has arisen at the Federal Migration Service or provide him with a picture of what happened in writing. This can be easily done in the following establishments:

1. Local divisions (by region). In this case, you should first contact the interdistrict, then the regional, and only at the end (if there is absolute stagnation in the course of the case) - to the head prosecutor's office for the subject.
2. Central Public Reception. Located at Moscow, Blagoveshchensky lane, 10. Opening hours: Monday to Thursday from 09:00 to 18:00 and Friday from 09:00 to 16:45. Phone – 8. You don’t need to sign up to get here.

Sample

An example of a well-drafted complaint could be this complaint from a citizen of the Russian Federation who contacted the service to replace her passport. The document implies the availability of comprehensive information about the identity of the victim, the location and name of the Federal Migration Service, the essence of the offense, and also includes a list of requirements.

The legislative framework

The procedure for submitting an application to any Office of the Federal Migration Service is regulated by the same regulatory legal acts that are valid throughout the country. This:

• Federal Law of May 2, 2006 N 59-FZ “On the procedure for considering appeals from citizens of the Russian Federation”;
• Order of the Ministry of Internal Affairs of Russia dated September 12, 2013 No. 707 (as amended on December 1, 2016 No. 770);

Source: https://xn—-7sbabf2al2alrezou2k.xn--p1ai/%D0%B6%D0%B0%D0%BB%D0%BE%D0%B1%D0%B0-%D0%BD%D0%B0- %D1%83%D1%84%D0%BC%D1%81/

Addresses of passport offices and hotline number

On this web page you can find out which passport office serves your home. The addresses of passport offices, as well as their work schedules and other contacts, can be found by selecting the desired Moscow district from the table below.

The data is also conveniently broken down by region:

In addition, it contains the passport office hotline number, which you can call for advice, where experienced and highly qualified employees will provide clarification on all existing questions.

Help service of passport offices in the Moscow region - 8 (495) 621-44-28.

This is interesting

• Fines for violating quarantine in Russia and refusing to self-isolate in 2021
• Child benefits: list of all payments for a child in 2021
• Hotline of the Ministry of Health of the Russian Federation
• How to submit an application to the Main Migration Department of the Ministry of Internal Affairs online on the website

Rules for writing a complaint

The complaint is drawn up in a free format; there are no strict requirements for its structure and content. But in the process of preparing the document, you should focus on the following recommendations:

1. It must contain complete and truthful information about the incident and its participants.
2. When writing it, you must adhere to an official business style without curses or abuse.
3. The complaint can be submitted in printed or handwritten form.
4. If the complaint is planned to be submitted in person, then it should be prepared in duplicate.
5. The problem should be described in as much detail as possible, without unnecessary details.
6. All necessary documents should be attached to the complaint to confirm the stated circumstances.

The procedure for submitting and considering received applications is carried out in accordance with the following regulations:

1. Federal Law No. 59 of May 2, 2006 “On the procedure for considering appeals from citizens of the Russian Federation.”
2. Order of the Ministry of Internal Affairs of Russia of 2013 No. 707.

The text of the complaint should include the following information:

1. Full name of the addressee, namely the head of the unit to whom the complaint is sent.
2. Full name of the applicant, methods of feedback from him (e-mail or regular mail).
3. Telephone.
4. Passport details.
5. Region of residence and status (citizen of the Russian Federation or foreign citizen).
6. Mention of previous appeals to other authorities.
7. Description of the current situation: for example, an unlawful refusal to accept documents, when it occurred, how the employee motivated his actions, etc.
8. List of requirements: for example, replace the passport within the established time frame, provide a copy of the document confirming the illegality of the refusal to issue a passport, bring the employee to justice.
9. Date and signature of filing the complaint.
10. List of applications.

A sample complaint statement against a passport office employee can be found here.