Procedure for refusing to use a television antenna

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Rostelecom is constantly improving its in-demand services. One of such services can be called a collective antenna in apartment buildings. Until recently, it was impossible to imagine full-fledged television and radio broadcasting without it. Now everything has changed, and such antennas are no longer in demand. Therefore, many residents have a question about how to disable the Rostelecom antenna through the online portal of the State Services.

Collective antenna

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A collective antenna is a complex technical complex designed to receive a television signal. Initially, this design included cables, amplifiers, a distribution network and the antenna itself. It could not receive a large number of channels, but the company worked hard to modernize it, so the number of channels was constantly increasing. At the same time, the antenna itself changed; over time, its design changed and became simpler.

This service was quite cheap, and residents of apartment buildings had no alternative. Collective antennas were under the control of management companies, since they were common property. Each resident of the house who wanted to receive the service had to sign an agreement with Rostelecom for access to the signal. In turn, Rostelecom has undertaken to independently fix all problems with the antenna and the equipment supplied with it. But even so, residents often complained about such antennas and highlighted many of their disadvantages:

1. The number of channels is minimal, especially since a standard package is always offered. The further a settlement was located from large cities, the fewer channels were provided to the consumer.
2. With the help of collective antennas, it was possible to offer citizens only analogue broadcasting, which made channel sorting impossible.
3. Many complained about poor quality.
4. Functions such as navigation or rewinding photos were out of the question.

How to turn off your home antenna in Moscow

Instructions for disabling the Rostelecom television antenna. How to turn off the antenna on Rostelecom and write an application to turn off the antenna through government services and the sales office to refuse services, we will tell you in our article!

Ways to disable services you don't use

There are two ways to refuse a collective antenna: simply do not turn on the standard channel, ignore payments, or do everything according to the rules. The first method generates debt and threatens with fines and proceedings with government agencies. Therefore, it is better to spend a little time on the official shutdown. After all, the procedure is simple and free.

Muscovites have access to video channels from the AKADO operator. You need to contact them specifically. To do this, the user first needs to obtain a certificate of no debt. Then call the company and express your desire. Managers will draw up the necessary documents and agree on how long to send a technician.

Rostelecom is considered the all-Russian provider of telecommunications services. Judging by the reviews, the company does not cope well with its responsibilities.

Television generates a large number of antenna failures. The refusal procedure is standard: you need to take your passport, a certificate of no debt and go to the nearest branch of the company. They will accept your application, after which the technician will turn off the antenna. You can pay rent with a bank card via the Internet in three ways: through Sberbank online, by autopayment, or through mobile banking.

Read here where to pay rent without commission.

Technical shutdown

After the TV has been disconnected from the collective antenna, it is necessary to technically disconnect it from it. To do this, you need to find the cable running through the house to the TV and disconnect it.

It is not recommended to completely remove the cable and hide it deep into the wall during repairs. Because later you may need it, but it will be very difficult to get it. It's best to hide it neatly but make it easy to access.

Procedure

To disconnect the antenna, it is not enough to simply unplug the cord from the TV or from the apartment. In this case, the TV, of course, will not show, but receipts for the antenna will still arrive. And they will have to be paid.

There is an established procedure according to which it is necessary to act:

1. It is important to find out which company services this home directly. This information can be found in receipts for the antenna, as well as in the EIRC - this is a single center where such information is stored.
2. Next, you need to obtain a certificate stating that there is no debt for antenna services. It is issued by the EIRC. In addition to the certificate, proof can also be the last paid receipt, which indicates that the total amount of debt has been fully repaid with the last payment.
3. After this, you must write a statement refusing to use a collective television antenna. This is done at the service company or housing office, who sends the receipts.
4. Based on the application, television broadcasting from the apartment will be turned off. If this is not done, then you need to call the service provider and inform them about the application. They should verify that they have received disconnection information from the utility company.

This procedure is done absolutely free. Therefore, any demands for payment of money to disconnect the antenna are illegal. You can connect it in a similar way in the future. To do this, you just need to write a statement about your desire to join the collective antenna.

Documentation

When filling out the application, a certain package of documents will be required. When terminating the contract, the person for whom the contract for the provision of collective antenna services was drawn up must appear. This can also be done by any homeowner.

To disable you will need the following papers:

1. Applicant's passport regarding termination.
2. Certificate of absence of debt for a collective antenna.
3. The latest receipt confirming payment for the past month.
4. Disconnection notice.

A similar set of documents will be required to reconnect to the antenna. This service will also be free. You only need to write an application.

Some people may have difficulty filling out the application, since not all management companies have a document form prepared for this. However, it is not mandatory, and the application can be written in free form. Only it must comply with the established standards of this type of documentation. The following must be specified:

1. Full name of the organization to whom this application is being sent.
2. Personal and passport information of the applicant. It is also recommended to leave a contact phone number in case certain questions arise.
3. Document's name.
4. Please disconnect from the collective antenna.
5. It should be pointed out that, according to a certificate from the EIRC, as of today there is no debt in payment for antenna services.
6. Sign and date the application.

In this order, an application to disconnect the antenna is drawn up. There is nothing complicated about it. The main thing is to prepare the necessary documents in advance.

Problems with collective connection

Users of public antennas are increasingly complaining about the poor quality of television channels. The choice of all-Russian broadcast sources is also not large. Turning off the equipment yourself or simply stopping paying for the service is a bad solution to the problem. The subscriber's debt will continue to grow and drag on, which can be collected through the court.

The problem can be solved with the help of a collective or individual written request to the service organization. After receiving the request, the company will send a repairman. You will have to wait 48 hours for a specialist on a weekday. The service is free. If the craftsmen demanded payment, the citizen can file a complaint with the management office of the service organization.

After carrying out the shutdown procedure, a person must receive another document of the established form from the master. It is the basis for the recalculation of subscription fees by housing and communal services.

What is a collective television antenna

A common house antenna is a complex complex designed to receive a television signal. The system includes many elements: the TV antenna itself, cables, special amplification devices and a home distribution network. But today the design has been significantly simplified, and the number of channels has been increased.

The advantages of this method of watching TV include low cost and no need to buy expensive devices.

Algorithm for removing an antenna from a rent

The citizen accepted the decision to disable the device legally. Questions arise about where to start and where to go.

How to remove the antenna from the rent:

1. The first step is to clarify what kind of organization services the residential building. A single cash settlement organization or housing office will help with this. If the receipt for payment of utility services is drawn up correctly, the name can be seen there. In addition, the applicant will need a physical address with a telephone number.
2. Next, you need to pay all overdue debts on payment for services for the antenna. The current debt must also be paid off. This fact is confirmed by a certificate from the EIRC. It is acceptable to provide a paid bank receipt or electronic check if the payment was made online.
3. The next step is to call an organization that provides telecommunications services. This action is necessary in order to clarify the list of documents that must be brought in order to terminate the contract. The package of papers may differ from company to company.
4. Having collected the entire set of documents, you must take it directly to the service company. There, the citizen will write a statement according to the instructions of the managers. This form of working with clients helps to draft the document correctly. After this, the employees will issue another certificate stating that the person can disconnect from the collective antenna.
5. Next, the time of arrival of the master will be agreed upon with the client. At the appointed time and date, the specialist will do all the necessary work. After which it will issue a new certificate stating that the person refused the service and it was disabled.
6. The document that the master left must be taken to the EIRC. Employees will take it into account and starting next month they will not charge a subscription fee.

Experts advise simply turning off the equipment. In the future, if necessary, this will allow you to reconnect to the antenna. Connection and setup for a nominal fee.

How to disable the Rostelecom antenna

There are often cases when subscribers continue to pay for using the Rostelecom collective antenna, although they already have alternative options for watching television programs. You should stop paying for a service that is not used by disconnecting it from your apartment.

You can discard the antenna in a fairly simple way. This can be done both by the owner of the apartment in whose name the contract is drawn up, and by another person for whom he has issued a power of attorney. If the collective antenna does not work and is not used for its intended purpose, then there are no grounds for payment and it should be turned off.

Just like the conclusion of a contract, its termination occurs in an official way. All rules must be followed, otherwise termination will not be carried out.

Please note that termination of the disconnection agreement does not have retroactive effect. The organization does not restore the contract, since this service has been replaced by new technologies.

Therefore, before disconnecting, you should obtain the consent of everyone living in the apartment.

Disabling the antenna

Every month, everyone who used the collective antenna had to pay a subscription fee. It depended on the region of residence and the service company. But most of all, the subscription fee was influenced by the number of channels provided. If we take the average cost, then using a collective antenna per month cost approximately 150 rubles.

Over time, after the Internet began to be used more and more widely, residents began to abandon the collective antenna. The company no longer provides such a service and does not install collective antennas in apartment buildings. Rostelecom manages to offer an alternative to all those who have used such an antenna - this is digital television.

Before receiving a new service, you must cancel the old one. To do this, you must issue a refusal, that is, write an application for disconnection. To do this, there are two ways - come to the Rostelecom office or submit an application online. Before the citizen issues a refusal, he will receive payments for the collective antenna.

In some apartments there is still a connection to collective antennas. Residents are faced with the question of whether to turn it off or not. Before doing this, it is important to understand the advantages of this service:

1. The antenna tuning is carried out by Rostelecom employees themselves.
2. The company guarantees free service. All that is required from the user is to pay the subscription fee on time.
3. In parallel with the collective antenna, the consumer has the right to use satellite television.
4. In order to use the antenna, there is no need to buy additional equipment.
5. Even if a resident has a debt, the broadcast is not interrupted, it is possible to allow a small debt.

Disconnecting from the antenna in the Rostelecom office

Having prepared all the necessary documents, you can go to the nearest provider’s office. There you need to take an electronic queue (if there is one), indicating the desired service. Next, you should adhere to the following algorithm:

1. Go to the counter and speak to a company representative. Declare your desire to disable the Rostelecom antenna.
2. Provide all necessary documents and ask for a corresponding application form.
3. Fill out the form provided there and give it to the specialist.
4. Receive confirmation that the application has been accepted for processing. Take your documents.

Now all that remains is to wait until the broadcast is stopped and money for the service stops being charged. It is noteworthy that the company stopped sending employees to dismantle and remove the antenna itself. You can keep it with you.

Disconnection algorithm through State Services

In order to be able to disconnect from a collective antenna through the State Services portal, the organization providing this service must be in a single register. Since Rostelecom is included there, you can disconnect from the service online.

Having determined that the shutdown will take place remotely, you need to perform the following steps:

1. First of all, you need to log into the portal by filling out your account information. It is important to have registration, otherwise nothing will be done. In any case, upon initial login you will have to register and create a personal account. Login is possible through any browser.
2. On the main page of the portal, you should find the search bar and enter the sentence “disabling your home antenna” into it.
3. The requested tab opens to the user, and a questionnaire is located on it. It will need to be filled out, but it will first be downloaded to the user’s PC. After filling it out, it is loaded into a special program. The form is standard, you don’t need to look for anything else. Filling out the form is simple, the system gives hints. In fact, all that the subscriber must fill out is the reason for refusing the service to provide a collective antenna.
4. In order for the service to be disabled, you will have to pay 60 rubles. This can be done immediately on the portal; a receipt is generated automatically and displayed to the user. There are two options for paying a receipt - Internet banking or an electronic wallet of any payment system. After payment, the receipt is uploaded to the portal in the same way as the previously completed application form.
5. Finally, you should check everything and submit your application. After it is submitted for consideration, you will need to wait for some time. The answer comes in the form of a notification to the personal account of the State Services portal.

Disconnection problems

Sometimes difficulties arise when performing this procedure. This happens for several reasons:

1. Inaccuracy in filling out the application, the absence of some data in it, or the submission of false information.
2. Existence of debt for the provision of television broadcasting services.
3. Lack of timely payment of state fees.
4. A citizen who tries to turn off a collective antenna is not the owner of the apartment. Only the person who is the real owner of the apartment can make such decisions.

In order for the service to be completed successfully, you must fix the problem and try everything again.

Application for disconnection

The application to disconnect a collective antenna on the State Services portal is a standard template. Exactly the same one is issued at the company’s office if a citizen comes there in person to disconnect the service. The following information is entered into the application form:

1. Full name of the applicant (this must be the owner of the living space where the service is supplied) and address of the specified apartment.
2. Current phone number that Rostelecom employees can call if necessary.
3. An important line is the reason for refusing the service. In such cases, they write “termination of the contract.”
4. To disconnect, Rostelecom employees must have access to the antenna, so if a person lives in a dormitory or there is a closed vestibule, this should also be indicated in the application.
5. At the very bottom of the form is the subscriber’s personal signature and the date of completion.
6. In order to have everything you need at hand when filling out the application, you need to prepare a passport and a document on ownership of the apartment. If the application is submitted by the tenant, then you need to obtain the consent of the real owner of the living space and have a power of attorney from him to complete this operation. In some cases, Rostelecom requests a certificate from the MFC confirming that there are no arrears in monthly rent payments.

How to officially disable your Rostelecom home antenna

The Russian telecommunications company Rostelecom provides a wide range of services, which includes television.

Once upon a time, a collective antenna was the only means of watching television. Payment for it is included in the general payment document for the services provided.

With the advent of a large number of technologies for watching TV channels, most TV owners have a desire to turn off the Rostelecom television antenna and choose a more modern option.

Rostelecom no longer provides for the installation of a home antenna. For customers who prefer connecting to digital television, Rostelecom offers an antenna, which is a special set-top box. To stop paying for a collective account, you should disable it.

Reasons for refusal

The main reasons for refusals to use the Rostelecom collective antenna are:

• choice of IPTV technology;
• satellite TV connection;
• transition to cable television TV Rostelecom;
• moving to another provider.

There are other reasons, which is a personal matter for the user.

Disadvantages of a collective antenna

Users name disadvantages during operation:

• the small number of available TV channels does not allow watching existing programs for the whole family;
• analog view;
• lack of ability to sort channels;
• inconvenient navigation;
• unsatisfactory image quality.

One of the main disadvantages is the cost of the service, which exceeds 150 rubles for monthly use. You can find out exactly how much it costs to use an antenna from the general receipt in the “TV broadcast” column. Payment for a community antenna is included in the bill regardless of whether it is used.

Disabling the collective antenna of Rostelecom is carried out on request. An application with a request to stop using and receiving approval makes it possible to stop paying for this service as early as next month.

Disconnection when visiting the office

The procedure is as follows:

1. Make sure there are no outstanding payments. If available, pay for them. The evidence will be a certificate from the EIRC settlement center or a receipt for the last month.
2. Take a passport that shows the registration address of its owner.
3. Visit one of the offices.
4. Contact an employee who will check the documents and issue an application form for termination of the contract.
5. To write an application. Make sure it is registered.

This procedure is free and there is no state duty.

Disconnection via the Internet

It is possible to disable the Rostelecom antenna via the Internet. To do this, you need to go to the official website and complete all the proposed operations. To register, you must log in and go to your personal account. You must first make scans of two pages of your passport and a certificate of no debt and send them.

If the deactivation application was sent by email, then within a few days a response will be sent to the specified address that the application has been accepted. Then you need to wait for a visit from a master who will carry out the necessary work.

If there are disagreements, residents of the apartment are allowed to leave everything as before in any of the rooms where there is a TV, and turn it off in the other.

Connecting to other versions of television

After disconnection from the collective device, the question arises of replacing the method of television broadcasting. Rostelecom provides its services in this matter. Simultaneously with the application to disconnect the collective device, you can take advantage of the opportunity to connect subscribers to cable, interactive and digital television. Analog TV is especially popular.

After connecting it, the image quality improves and you gain access to a wide range of television channels.

Alternative to a collective antenna

The Rostelecom antenna in large cities was beneficial for residents of apartment buildings. It made it possible to view about 50 channels in excellent quality. At the same time, any number of TVs could be located at one address - this did not affect the cost of the subscription fee.

But even with so many advantages, the collective house-wide antenna is outdated and no longer relevant. Because of this, an increasing number of residents began to refuse it. It was replaced by analogue television by Rostelecom. It requires a specific connection:

1. You can lay the cable from the branch to the subscriber's device either openly or closed. But the difference in cost is significant: if in the first case you have to pay 1,200 rubles, then in the second - 5,500 rubles.
2. In order to be able to connect several devices at the same time, you will have to pay an additional 1,600 rubles.
3. In order for an employee to diagnose the equipment and line, as well as carry out its repair, a fee of 1,600 rubles is provided.
4. To be able to go online, you need to pay an additional 1000 rubles.

All this was too expensive and therefore was not widespread. There are several alternative options. Let's take a closer look at them.

Cable TV Rostelecom

It can only be connected to subscribers who have Internet access. By ordering such a service, the client receives equipment. The kit includes a player and set-top box, as well as a remote control for controlling the equipment.

Important! The convenience is that the subscriber himself can connect/disconnect services in his Rostelecom personal account. Also in the personal account, the client is offered new functions that can also be activated if desired.

There are several packages, each subscriber has a choice. They cost differently and include different services. The number of channels also differs.

For subscribers who often watch TV, employees always recommend the maximum package of services; it is convenient because there are no restrictions.

IPTV or interactive television from Rostelecom

In this case, the subscriber will need to connect and set up the operation of the equipment. The equipment set includes a set-top box and a router. The convenience for the subscriber is that he does not have to buy the kit right away, he can simply rent it or pay in installments.

If you have such a television in your home, you can use it not only on the TV, but also on the computer. Moreover, you don’t even have to pay extra to use it on a PC.

Television provides the highest picture quality and excellent sound at any time of the day. Subscribers will also be pleased with the selection of additional functions. Popular, for example, is the function of viewing programs that have already been broadcast during the previous 3 days. Also, when using interactive television, you can rewind programs.

The TV program can be viewed directly on the TV screen, and even those programs that have already aired will be there. There is also navigation through the channels, they are divided into groups and it is possible to highlight those that are most often viewed.

Important! It is convenient to block prohibited channels from children; you can set parental controls depending on the age of the child. In addition, you can read news on social networks at any time.

Satellite TV

This option is suitable for those people who live in areas where there is no 3G or 4G. Sometimes this is the only way they can get high-quality television broadcasting. Until recently, such a service cost a lot of money, but at the same time had low speed. Today, satellite television provides many advantages:

1. Channel selection plus additional functions that are possible thanks to the receiver.
2. Attractive promotions, if you choose which you can save on the subscription fee.
3. Quality of service.
4. Quality picture and sound at any time of the day.
5. Possibility of use in any region of Russia.

But there is also one drawback - satellite television depends on weather conditions.